HDFC Bank Complaints & Reviews

Oneassist - big cheaters.

I got debited amount of rs 1899 from credit card without my permission by oneassist. They auto-renew my plan with the single email they had mailed me.

When ask for the plan cancellation and refund my money before 7 days of auto-renewal, the telephonic call representative told me that, they can't refund my money as the plan get renewed. The only thing he can do was change my plan with rs 900. I immediately refused and ask for plan cancellation, and told to them that i don't want my money back. They get satisfied this time with my money without providing any service to me and ready for deactivate my account.
Really fraud company.

When plan activation, they have called me several times. At the time of renewal they didn't notice me with any call. If i ask for refund and plan cancellation they come up with stories like t&c. Worst customer service and marketing strategy.

My question is how hdfc is tie up with these type of fraudulent company. I had lot of respect with hdfc services, but with this issue i totally disappointed with hdfc. I know, i was accepted the walletassist plan one year before when i got my credit card. But at that time, they didn't had any single word for auto-renewal.

Please don't go with oneassist. Real cheaters.
Hdfc please concern about these things.

Thanks

Hi,

I purchased an apple ipad on 10th february under the 'valentine's day 10000 cashback offer'. ​as per the offer a cashback of 10000 was supposed to be credited within the 90 days of purchase.

My friends and colleagues also purchased the same and are facing the same issues. Tried email the customer care, but the emails bounce back.

Its been more than 90 days and the cashback is not credited.
Under this scheme it was mandatory for the buyer to opt for 6 months emi.

Purchased the ipad in croma retail Faridabad.

​date of purchase : 10th feb 2018
Store : croma retail, reliance mall Faridabad

Respected Sir/Mam

I had applied for a credit card though HDFC bank, meanwhile you had send it to me also through Blue Dart Couriear, the AWB No. for my card is :-[protected]. It has not been deliverd to me, and blue dart service man not call me, my alternate number is always on Kindly look at this issue and help me out.
Thank's...

Jay prakash VISHWAKARMA

My hdfc credit card ending with 7540 was debited for oneassist membership without any notification. I never asked to renew my membership. This has been done without my knowledge.

Please cancel this membership and refund my amount1399 rupees to the my saving acount as soon as possible.

Name: amjad ahmed khan
Oneassist relationship number: 1087460

Regards,
Amjad khan

Hi Team,

I recently(Jun 5th) applied personal loan with HDFC Bank and got message like eligibility was very less and they are calculating amount incorrectly from my payslips, so I have provided them my CTC as well but there is no response and its been worst service from Sales manager & Bank manager which I didn't expect from HDFC bank at all. My Loan application number is 58040059. Please treat this as high priority and your help would be greatly appreciated.

Sir am anil, from dwarakatirumala, i have done account in jangareddygudem hdfc branch
"i did openthis account whan am studing b. Tech, ofter open this account i didnt use thi account, suddenly i have intrested to use this account but the bank employees are not coparate with me, nobody can told clear cut ans.. Plz take an action immediately on that branch thanking you sir, my no [protected]

Good morning sir and madam
I am P. Narsing rao I also a holder of hdfc account. Recently I had add money to paytm wallet and I refund the back to my hdfc account.my money was not credited in my account.i had refund 21000 to my bank but the money was not credited.paytm had said that they had send the money to bank but they did not credited the money to your account.please I have a emergency issue. Please make solution this problem

For past 4 years I have been paying my dues related to hdfc credit card correctly but from past five months there are some issues with the credit card statement and the charges applied to when I raised question about this and gave unsat.This month june 2018 min amount needs to be paid but due to unavoidable circumstances I was unable to pay it.HDFC called in told them that my previous complaint was not dealt with and privacy related to my aadhaar card seems to be in doubt.When I asked this question she showed her true color and her manager mentioned we have to take maximum benefit from the customer.Please listen to the call you will understand they put the call on speaker in hdfc and were making fun of me giving me a character certificate.There names are Najeefa and vinod Kumar(Manager)

Hope you can understand my situation but need to know for what I am paying thats basic customer right.How hdfc can say just pay it and read the stateme

My name is Veerakumar, I recently applied for HDFC credit card and got it recently.

I did not opt for any of the credit shield policies or health or life insurance in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner.

I requested for policy cancellation after talking to customer care. They said policy amount of rs. 900 will be refunded but emi processing fee can only be refunded by "hdfc ergo".

So, i request hdfc ergo to please refund fee of rs. 900 + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.

Policy no. 52736674
Policy no. 52736675
Mobile no. [protected]

Dear Sir
on dated 16th May i had done 1696 Payment through Net banking to Wish.com but they write us that payment declined at the time process but same payment deduct from my account. after more than 20 mails to HDFC they are not resolved my query and not refund the deducted money. I share all communication to Wish.com but they denied to me more than 15 times that they had not received mention amount. From last 3 mails HDFC not answering my payment issue.All mail communication with me which are from HDFC and Wish.com.

Regards
B.More
[protected]

Hi,

My hdfc credit card ending with 5240 was debited for oneassist membership without any notification. I never asked to renew my membership. This has been done without my knowledge.

Please cancel this membership and refund my amount to the credit card as soon as possible.

Name: jacquelin rubella e
Oneassist relationship number: 1069927

Regards,
Jacquelin

I have submitted my kyc on 12 june'18 and still my account no 260487 is suspended. When contacted the call center they say they haven't received ckyc and when contact nigdi hdfc securties branch they say have couriered my kyc details to mumbai. The entire hdfc process of kyc is harassement to me and i'm suffering as my account is suspended.
Request rbi to take note on kyc harassment and also lack of providing information to customer...

Sir, i rajesh kumar meena s/o harikishan meena diposited ammt. Rs.13550 as per reciept no.40518172 on dated 4 jan.2016.in this reciept loan a/c no. Mentioned 80960501 & 81497043. This is a clerkel mistak. My (Rajesh) a/c no. Is 81497043. As reciept i hav deposited ammt. After that bank is recovering panalty also, by me as cocider defalt from 2016. Due to this not adjstment of my amount i am not depositing the rest istalments. To doit reguler i have contact in alwar hdfc branch many times but they gives no any satisfactory rasponce. Pl. Solve my prob. As posible

I applied for the hdfc credit card on the 28th of may, 2018. The company executive collected the documents on the 30th of may. He gave me an acknowledgement slip and told me the application process would be completed within 3-4 days, and that i would receive the card within 15 days of applying. I received a message on the 6th that my application has been received. I also got the phone number verification call the next day. The address verification also happened the day after. But i haven't received any further communication from hdfc. Also, when i try to check the application status, it says 'record not found'. It's already been 17-18 days since the application was filled. Wasn't expecting such a pathetic service from hdfc.
My contact number is [protected]
Application form number is : cc36808545

Today morning in the devanahalli toll, agent said my fastag was not detected and collected cash for toll charges (Two way. I. E., including return journey). Later after crossing the toll i got the text message stating toll charges has been deducted for one way.

Details: [protected]
Car reg number : tn33 bj2334

Below is the message from hdfc fastag,
—
Dear customer, your fastag a/c has been debited for rs. 85 for transaction by vehicle tn33bj2334 at toll devanahalli toll plaza on[protected]t02:08:06. Balance amount in the a/c is rs. 665.38 - hdfc bank ltd.

Also attached the scanned copy of the cash toll receipt.

Hi,
I have filled online application through hdfc fastag dated 12th may and the acknowledgement says “thank you for the details! Your payment has been received. Your application reference no. Is hfr053897. Our representative will get in touch with you soon. You will receive your fastag in the next 7 working days. Contact [protected] for queries.”
I never received call back or fastag till 22nd may and called back at [protected] and spoke to ms. Shreya and asgar no solution provided by them, but they said they have escalated with backend team and i would get call back from backend team and their supervisor. I was already fed up with the initial service and wanted to cancel the fastag requested for the refund asap. I was told it would take 15 to 40 days for refund to get processed. They deduct amount from my account within fraction of a second and to refund my money why the hell they need so longtime? Literally no answer from the representatives. The worst part is they work individually without any supervisors at least that’s what they have told me “no supervisor available” anytime you call the response is same.
I was looking forward for the refund amount to get credited, waited till 13th june and called again to [protected] and spoke to mr. Sagar rasam, he doesn’t understand anything unable to resolve the issue, not able to connect with his supervisor or his back-end team and was testing the patience of the customers. What a fate i had paid inr 2200 on 12th may, it’s been a month and no status on the refund, every time they say it’s processing and will be credited in a day or two.
Today this gentlemen sagar says fastag will not credit but send dd to me, and i asked the status of the dd, he says his supervisor will call me in next 48 hours and no other response at all. I pity the hdfc fastag team that have such an efficient staff who are not able to understand customer conerncers forget about the solutions.
I want a sensible guy from fastatg who can understand common man’s language and get the solution fixed asap.
Also, i am a very valued customer to hdfc, that’s what every now & then i keep getting calls from them and of course i do have good relationship with them so far till this hdfc fastag issue occurred. I have seriously rethink about continuing with hdfc.
My recommendations to fellow users who happened to read and look for options to buy fastag through hdfc fastag website. Pl do not waste your precious time and money, the people sitting on other side don’t even have a clue of what they are working on, customer concerns etc… total waste of time.
Thanks
Janardhan

[protected]

Sir
I have done payment of hdfc credit through hdfc credit card bill desk on 28 may 18 but they said payment not received till date.

Payment done from sbi net banking and transaction no is igadprhdg6 (Nsbi[protected]).

Screenshot of billdesk payment sucessful receipt is deleted bye mistake and hdfc bank said provide billdesk receipt so please help me and provide bill desk receipt.

Hello there

I received sms from hdfc bank today that rs-1899/- deducted from my credit card to one assist membership fee. Hdfc customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co. I want my money back.

Please deactivate and refund my money asap
Name: ranga sri harsha reddy posina
One assist relationship no: 4561051
Hdfc credit card no. Xx166
Mobile no: [protected]
Email : [protected]@lantronix.com

I have received verification calls to my office desk, verification got completed successfully, when i checked my status i saw this msg online as 'disapproved' application

Reference number [protected]s2

Status:- disapproved

Remarks:- a format of the copy of letter sent to you has been attached for your reference. Pls fulfill the requirement and respond to us for processing the application further. Thank you

What the hell is this, when i never got any letter, how could they say that they sent a letter?

I saw the status and understand which is got disapproved due to not responding the letter copy which is sent from you for me. Let me know which address you sent the letter, because i didn't not any letter copy from hdfc bank.

If i am not eligible for credit card please put back my all document that i had been submitted to your executive.

Mobile :- [protected]

Hello,

I do not appreciate hdfc bank's way of handling things when it comes to credit card payment. I had already paid the due which was supposed to be paid by 5th of every month and yet today i had received a wats app message asking me to pay the minimum amount.

As i understand, wats app is for known circle of friends. Hdfc support staff should either text me or send me an email which is the professional thing to do instead of sending message via wats app. This shows complete unethical behaviour and no respect for their customer's privacy. I received a message from a said jayaprakash.

Please take strict action against that manager and also dissipate this complaint to the concerned bank. Highly irritated.