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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 938

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R
ravipinate
from Solapur, Maharashtra
Jun 16, 2018
Resolved
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Address: Latur, Maharashtra, 413512
Website: one assist

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3717 without my concern on date:11/06/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Name :- ravikant shivaji pinate
Mobile no. :- [protected]
Credit card number ending :- 3717
Jul 21, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 18, 2018
HDFC Bank Customer Care's response
Dear Customer,

We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through the mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in.

-Manoj
HDFC Bank Customer Assistance
Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3274809 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Riddhi

Team OneAssist
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    M
    manu vivaran
    from Bengaluru, Karnataka
    Jun 16, 2018
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    Hdfc bank are the one who directed me to one assist but really this company is not taking any request and auto payment mode is activated in my credit card. When i asked for the hdfc bank help they are not responsible.

    I din't expect this irresponsible behaviour from hdfc

    I'm using hdfc credit card recently with 5404. My account is activated with one assist mfee and charged amount 1399 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

    Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
    And hdfc bank also has to recheck this issue with the auto payment modes.

    Please kindly take a notice and cancel the plan and repay my amount rs.1399 as soon as possible.

    So request you to please cancel this activation against my credit card, and refund my money also.
    Relationship no with one assist : 376675
    +1 photos
    HDFC Bank customer support has been notified about the posted complaint.
    Dear Customer,

    Greetings from OneAssist...!

    We deeply regret for the inconvenience caused to you.

    As per your request, plan has been cancelled vide Service Request number 3274885 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

    Regards,

    Riddhi

    Team OneAssist
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      V
      Vignesh Bas
      from Chennai, Tamil Nadu
      Jun 15, 2018
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      Cancellation of one assist membership
      I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6509 without my concern on date:05/06/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

      Oneassist relationship number : 3645205
      Name :- vignesh baskar
      Mobile no. :- [protected]
      Credit card number ending :- 6509
      +1 photos
      HDFC Bank customer support has been notified about the posted complaint.
      Dear Vignesh,

      Greetings from OneAssist,

      As requested by you the plan has been cancelled vide service request number 3266127. Your refund amount 1399/- will be credited in your account within 5 to 7 working days.

      For any further assistance you may mail us at [protected]@oneassist.in

      Regards,

      Sophia,

      Team OneAssist.
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        V
        Venkatesh Gaddipati
        from Naduvattam, Tamil Nadu
        Jun 15, 2018
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        Address: Rangareddy, Andhra Pradesh, 500072

        Hi sir
        Ineed noc letter of my credit card. Please provide the letter as possible as early. My card number:[protected]. For purpose home loan my contact details phone number:[protected], email id:[protected]@gmail.com, credit card closing letter is put in hdfc bank drop box on date :15/06/2018 if you possible send the box letter my email id.

        Thanks,
        Regards
        G. Venkatesh
        Phone no:[protected]
        HDFC Bank customer support has been notified about the posted complaint.
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          Belal101
          from patamda, Jharkhand
          Jun 15, 2018
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          Address: Rohtas, Bihar, 821115

          I am hdfc nri customer, i came to india on vacation but my atm not working. I go to nearest hdfc bank but he told me we can't help you, you should contact customer care for this. After more than 100 times call to customer service then they respond. Again same reply from customer service you should contact nearest hdfc bank. I can't help you.
          Last 10 days i am roaming in india lack of money.
          But hdfc bank is disaster for nri.
          HDFC Bank customer support has been notified about the posted complaint.
          Jun 15, 2018
          Updated by Belal101
          I am HDFC Nri customer, I came to india on vacation but my ATM not working. I go to nearest HDFC Bank but he told me we can't help you, you should contact customer care for this. After more than 100 times call to customer service then they respond. Again same reply from customer service you should contact nearest HDFC bank. I can't help you.
          Last 10 days I am roaming in India lack of money.
          But HDFC Bank is disaster for Nri.
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            A
            Ashish Pat
            from Surat, Gujarat
            Jun 15, 2018
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            Address: Surat, Gujarat, 395007

            Dear Sir/Mdama,

            With reference my Credit Card No-[protected] & Valid from 11/15 to 11/18 and Name is Ashish Patel i am already took NOC letter after cleared of payment but i missed my NOC letter somewhere.

            So, please provide me one soft or hard copy of NOC letter
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              E
              Elango Subramaniam
              from Delhi, Delhi
              Jun 15, 2018
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              Address: 641687
              Website: [email protected]

              I am hdfc bank credit card holder. The bank has auto bebited rs.1899/- from my credit card number ending with 1352 without my concern on date 31/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

              Oneassist relationship number : 2162352
              Name : elango s
              Mobile no : [protected]
              Credit card number ending : 1352
              HDFC Bank customer support has been notified about the posted complaint.
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                R
                ramaswamys
                from Chennai, Tamil Nadu
                Jun 15, 2018
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu, 600053

                Regarding education loan for my daughter stepped into t. Nagar office for submission of documents for second year refund, one ms. Anusuya sitting there for collecting documents not responded properly or ready to hear or understand the subject what i try to convey, simply ignoring all the documents with false point on her understanding and omitted to come with properly. I never expected and never had this bad experience like this earlier with hdfc team. Past 5 year taken loan on same procedure at gp office mount road and they didn’t find any default in submission of documents and went everything smoothly in time. Here she ask unnecessary the non-required documents and irritated me. Point 1. Asking for medical certificate by seeing the mark list for the exams not conducted by the college - on her understanding student was absent. Point.2 fees paid bill provided for 2nd year for claim asking for 1st year fee paid, where as hdfc refunded for that. Please educate the concerned how to handle
                Jul 26, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 17, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We're sorry to hear that. Please share your loan Account number, the complete address of the Loan Service Center you visited and your registered contact details on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of mail so it'll help us track e-mail.

                -Manoj
                HDFC Bank Customer Assistance
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                  G
                  georgy alex
                  from Bengaluru, Karnataka
                  Jun 15, 2018
                  Resolved
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                  Resolved

                  Address: Bangalore, Karnataka, 560083

                  I received a random call from hdfc bank customer care asking me to confirm my postal address. Since i was an existing account holder with the bank, i confirmed their queries. Few days later, i receive a hdfc credit card by post. Despite declining it many times, the customer care executives suggested that it was a mistake from their end and since the card is already active, i will have to accept the credit card and can deactivate it online or through phone banking. I have made numerous calls to the customer desk requesting them to deactivate the card as i am getting mails about my credit card annual statement. The responses i receive are varying but the status of my card remains active yet. I request the responsible authorities to look into this malicious marketing trick of hdfc bank to trick unassuming customers.
                  Jul 21, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 18, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have taken note of your comments expressed with regard to your credit card and you may look forward to receiving a response to your e-mail id by today. We request you to bear with us in the interim. The reference number for this interaction is [protected].

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    P
                    Prasad355
                    from Delhi, Delhi
                    Jun 15, 2018
                    Resolved
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                    Resolved

                    I applied and got a new credit card in hdfc bank. After two days ₹900 debit as (Hegic-crdt shld & fl cvr) in my credit card account statement.
                    I am not interested in that type of policy or coverage.
                    How can i clear this type of debits. Also i request them not to do in future transaction. So please remove this unwanted description in my credit card account statementand make immediate refund as quick as possible.
                    My phone number [protected]
                    Jul 21, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 15, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We observe that credit shield policy was debited to your card account basis your consent and in the event, you wish to cancel the policy, we request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

                    -Anay
                    HDFC Bank Customer Assistance
                    Jun 15, 2018
                    Updated by Prasad355
                    To cancel credit shield policy sir
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                      Bittu R Menon
                      from Bengaluru, Karnataka
                      Jun 15, 2018
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                      Address: Udupi, Karnataka, 576102

                      As i already complained to deactivate my account in 2017 itself and they told me they will do after completion of this period, but again the money is deducted from my hdfc diners club card for one assist and that too without any prior information. Please deactivate my account/ membership as soon as possible and refund to my account.
                      Here are the details
                      Membership id: [protected]
                      Credit card no. : [protected]
                      Email id. : [protected]@hotmail.com
                      Money deducted: ₹1399
                      HDFC Bank customer support has been notified about the posted complaint.
                      Jun 15, 2018
                      Updated by Bittu R Menon
                      I didn't received any notice. Please deactivate it asap.
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                        V
                        vrushali javkar
                        from Mumbai, Maharashtra
                        Jun 15, 2018
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400011

                        I have provide you my medical documents & at the time of the documentation i have provided that documents to your filed executive.in your policy none of my medical details has been mentioned in the policy. Is your policy issued with my medical details? Did your underwriter checked my medical details? If you are saying all the signatures are true on this policy then please share with me my signed application form with illustration i will cross check it from my side. My occupational details & my annual income filled totally wrong in this policy & you can clearly see in my bank statement bharti axa life insurance rejected my policy because of this medical issue. Then also you investigation team is saying they did not find any thing in this policy & rejected my case.
                        Jul 19, 2018
                        Complaint marked as Resolved 
                        HDFC Life customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 18, 2018
                        HDFC Life Customer Care's response
                        Hi, kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.
                        Jun 21, 2018
                        Updated by vrushali javkar
                        company is totally ignored my medical documents & the occupational details.they just declined my case by telling me that this policy is issued on the basis of documents have you have provide.I want to know if company received my medical details then how can they issued me policy without mentioning my medical details & my occupational details are completely wrong in this case.& I want to know how can bharti axa rejected my policy & HDFC life insurance accepted my policy.
                        My aadhar no.[protected] cann't be linked with policy no.[protected]UID NO. 101NO76V01) in the name of Shri Ashish Kumar Roychowdhury.
                        HDFC Life Customer Care's response, Jun 18, 2018
                        Hi, kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed.
                        please check HDFCSL=[protected]' Policy No: 19657302.
                        in this case I have provide you my medical details, bank statement & my signature verification.
                        in my bank statement you will clearly find my policy has been rejected by bharti axa on medical grounds & they have refunded my amount & same amount I have provided you & your underwriter ignored my medical documents which I have provided to your field executive & issued this policy without my medical details.my occupational details is totally wrong I have provided my salary letter head in this you will find my salary is near about 8-10 k then also your underwriter/investigation team ignored all the things & rejected my case.that clearly shows that you are backing that cheater sridhar broker.
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                          R
                          Rakesh lakkad
                          from Mumbai, Maharashtra
                          Jun 15, 2018
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra, 400092

                          I am the shop owner by mistake the wrong amount was swiped in the machine. So i had void the sale. Last 12 days has been passed but the amount is not yet refunded. The customer has contacted to bank but they are saying it is look out of the shop owner. Kindly look in this matter as soon as possible.

                          I am attaching the copy of sale and void sale for your reference.
                          +1 photos
                          Jul 16, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 15, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          Kindly request the cardholder to contact his card issuing bank and raise chargeback. The Issuing Bank will then raise a chargeback dispute/query on us seeking the disputed transaction status.

                          -Anay
                          HDFC Bank Customer Assistance
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                            J.VENKATA SIVA
                            from Visakhapatnam, Andhra Pradesh
                            Jun 15, 2018
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 500037

                            I venkata siva, application ref. No. [protected]s3 and my mobile no:[protected]
                            Had applied for credit card through your representative, for a long time representative told that its in process, but finally i was checked online & now its showing status
                            Application reference number : [protected]s3
                            Disapproved
                            Remarks
                            Disapproval of the credit card application does not reflect in anyway on your credit standing or your financial stability

                            Customer care is not giving me proper reason, i want answer or the card or els i will have to take it further to consumer forum to get the reason.
                            +1 photos
                            Jul 24, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Jun 19, 2018
                            Updated by J.VENKATA SIVA
                            I am not getting any updates from your side
                            Verified Support
                            Jun 20, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments and in order to enable us the further review of your application, we request you to provide us with a self-attested copy of latest three months bank statements reflecting the salary credit to [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                            -Anay
                            HDFC Bank Customer Assistance
                            Jun 22, 2018
                            Updated by J.VENKATA SIVA
                            I have attached self-attested copy of latest three months bank statements, Payslips and existed credit card last month statement.
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                              kamboj kamboj
                              from Hoshiarpur, Punjab
                              Jun 15, 2018
                              Resolved
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                              Resolved

                              Address: Patiala, Punjab, 140401

                              I'm also done my credit card payment but hdfc not credited this amount in my credit card account rs 31400 date 14 june 2018 i'm done my payment through oriental bank of commerce imps funds transfer this money is deducted from my obc bank account but not adding in hdfc credit card so pls help me nd tell me where is my money pls fast i'm waiting fr ur response
                              Jul 16, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 15, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Let us look into it for you. Please share your Card No. with registered contact info, transfer details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Anay
                              HDFC Bank Customer Assistance
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                                g.hari16
                                from Khammam, Telangana
                                Jun 14, 2018
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                                Cancellation of one assist membership
                                I am a hdfc bank credit card holder. The bank has auto debited around rs. 1900/- from my credit card number ending with 8401 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund debited amount..

                                Oneassist relationship number : 2157885
                                Name :- hari krishna ganta
                                Mobile no. :- [protected]
                                Credit card number ending :- 8401
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  Neelima Dongre
                                  from Mumbai, Maharashtra
                                  Jun 14, 2018
                                  Resolved
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                                  Resolved

                                  unable to add beneficiary

                                  Address: Thane, Maharashtra, 421004

                                  Very frustrated as I am unable to add beneficiary in A/C ID 56102478
                                  Contact me on - [protected]- neelima.[protected]@gmail.com

                                  I'm trying to add beneficiary online netbanking which needs ifsc code to search and CANNOT enter manually. So while searching the ifsc code HDFC0000015 Hdfc Bank Ltd Mulund west branch, NOTHING id populated. IT'S SO EMBARASSING IS TODAY'S ONLINE WORLD BANK LIKE HDFC IS OF NO ### USE...
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                                  GULSHAN SAHU
                                  from Mundi, Madhya Pradesh
                                  Jun 14, 2018
                                  Resolved
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                                  Resolved

                                  Address: Dhamtari, Chhattisgarh

                                  My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else.

                                  Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account.

                                  After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one).

                                  I logged into my account for some reason on 14 may 2018and i see that i have rs -3993 in my account.

                                  I request you to please take action against this bank.. Thay have no right what so ever to do whatever they want without informing the customer
                                  Jul 16, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 15, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  In case you do not wish to continue your account, kindly visit our nearest branch and submit a request for closure of your account. We regret that we are unable to process the request for account closure received through PhoneBanking, NetBanking, e-mail, scanned or faxed copy for security and authentication purposes. In case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier. Please submit/send the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches. Please visit the following link for the address of our branches and ATMs https://www.hdfcbank.com/branch-atm-locator

                                  -Bejoy
                                  HDFC Bank Customer Assistance.
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                                    Manoj2210
                                    from Mumbai, Maharashtra
                                    Jun 14, 2018
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                                    Cancellation of one assist membership
                                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 5891 without my concern on date:12/06/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

                                    Oneassist relationship number : 2225802
                                    Name :- manoj j patoliya
                                    Mobile no. :- [protected]
                                    Credit card number ending :- 5891
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Dear Manoj,

                                    Greetings from OneAssist,

                                    As requested by you, the plan has been cancelled vide service request number 3259296. Your refund has been initiated we request you to kindly check with your bank.

                                    For any further assistance you may mail us at [protected]@oneassist.in

                                    Regards,

                                    Deepali,

                                    Team OneAssist
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                                      sudam pared
                                      from Pune, Maharashtra
                                      Jun 14, 2018
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                                      lap (loans against policy)

                                      Address: Thane, Maharashtra, 401208

                                      Dear team
                                      I was mis-soled this policy by HDFC life insurance agent.I launch my complaint at HDFC life insurance in august 2018 till date they are just investigating my case.I have mailed them so many times but I got no response from them.Mr.pavin gamare visited me & he offered me single premium option which after discussing with my family I refuse to accept it & from the investigation of 11 months they did not tell me any proper revert...
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