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HDFC Bank Complaints & Reviews

2.9
Updated: Jul 8, 2026
Complaints 32958
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18422
Unresolved
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HDFC Bank reviews & complaints page 941

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Y
Yaswantr
from Bengaluru, Karnataka
Jul 14, 2018
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On 12th July i did a recharge for my Jio num[protected] and money was debited from my account two times for the same.
First time during recharge and 2nd time I received a message in the night stating money has been debited from your the for this recharge.
I even called to customer care for HDFC bank but they didn't have me any positive response towards my query.
I even checked with Jio team and they are telling that they received payment only one time.
And also I checked with UPI app through which the payment was done, they are also telling me that this fault was on Bank end not in there.
HDFC Bank customer support has been notified about the posted complaint.
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    P
    paruldagar
    from Delhi, Delhi
    Jul 14, 2018
    Resolved
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    Resolved

    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

    I have taken a Credit Card from HDFC Bank 5 years ago... I made the regular payment but now from 8 months time, I am unable to pay for which i am sending the interest amount to them. Now, I asked them for the settlement for which they disagreed and denied stating that they need the minimum amount to proceed for the settlement. I took a amount of Rs. 85000/- from HDFC and paid almost 60000/- as an Interest. When I denied to pay the interest amount and requested for settling this. They started harassing my family members and relatives by calling and Visiting their home.

    I want to file a complaint in the consumer forum as the collection department is not legalised in India then only, these people are harassing for the payment. I am ready to pay the settled amount not the interest upon it which is levied on my account.

    And moreover, I want to complaint against Mr. Vishal Rana (HDFC) [protected] who without even informing me visited at my relatives house and tried to defame me.
    Jul 14, 2018
    Complaint marked as Resolved 
    There is no such resolution given by the bank... and the ticket been marked as Resolved. I need the solution and I seriously want to take a legal action against it.
    HDFC Bank customer support has been notified about the posted complaint.
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      R
      Rajan Sakariya
      from Kishangarh, Rajasthan
      Jul 14, 2018
      Resolved
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      Resolved

      Address: Rajkot, Gujarat, 360002

      Cancellation of One Assist Membership
      I am a HDFC bank credit card holder . The bank has auto debited Rs. 2499/- from my credit card number ending with 1620 without my concern on date:14/07/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.2499/-

      OneAssist Relationship Number : 2251671
      Name :- Rajan Rameshbhai Sakariya
      Mobile No. :- [protected]
      Credit Card Number Ending :- 1620
      Aug 6, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Dear Rajan,

      Greetings from OneAssist,

      We are sorry for the unpleasant experience.

      As per your request we have initiated your cancellation process vide service request number- 3354422. Your refund amount 2499/- will be credited to your account within 5 to 7 working days.

      For any further assistance you may mail us at [protected]@oneassist.in

      Thank you,

      Regards,

      Sophia,

      Team OneAssist
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        S
        satgopaltrust
        Jul 14, 2018
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        Address: 133104

        I am the Chairman of the this public Trust namely Sat Gopal Religious & Charitable Trust located at Village Hamidpur PO: Kalpi ( Saha) 133104 which is registered and its accounts are being regularly audited by Income Tax. The Trust raises its funds primarily as Donations and loans @ 12 % interest from friends and relatives only. Being Chairman, I run the SB account with the Bank.

        There were some practices adopted by the Bank in this account in the past which were irritant to me though those transactions were well in accordance with the banking practices. May be due to ignorance or being less efficient on the part of bank employees. After discussion, those irritant practices were not followed thereafter . However, these seems to have spoiled our cordial relation with the Bank. It is in the knowledge of the Bank that I retired as a Supdt. of Police CBi and as such had dealt many bank cases.

        I used to conduct all transactions through Cheques so as to keep the record straight. I did not get the Cheque book for more than a month though I approached the bank for the same. I had applied for the Cheque book on phone around 12th May but the Cheque book was received around 28th June. As such, on behalf of the Trust, number of payments were to be made from my resources / Imprest as well of my spouse who is also a Trustee, And the payments out of Imprest did not incur the interest liability. to me or to my spouse on the part of Trust whereas on the Loans advanced by us before 10th of the Month, Trust was to pay the interest amounts.

        To straighten the accounts of the Trust and also to ensure that the Trustees do not loose the due interest amount on loans, number of Transfer transactions were being made by me. This happened around 2nd June as we had to leave for Faridabad on 5th June for our planned visit to USA from 11th June. The Manager took exception to the transfer transactions and termed those illegal and gave the veiled threat that he may freeze the Trust account. Transactions may be seen from Account no [protected]. I have not done any transaction thereafter and now presently in USA. I will be coming back on 3rd August and may not feel comfortable to visit HDFC Branch Saha.

        To explain the matter there and then I wrote a letter and handed over to the Manager which he failed to acknowledge.

        It was explained that the transferred funds may be of similar amounts but their nature i.e. Loan or reimbursement may be different. I have not details readily available with me in USA, I may provide the exact details after 3rd August. I have emphasized to the Manager, that for this Income Tax Department is competent and at the best, he may inform that Authority.
        HDFC Bank customer support has been notified about the posted complaint.
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          V
          vijaya1798
          from Chennai, Tamil Nadu
          Jul 14, 2018
          Resolved
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          Resolved

          DEAR SIR,

          I am vijayarahunathan s .i have salary account maintained with hdfc bank lost 14 months.this bank teli call team contact with me for the purpose of give credit card.then i will accept for using credit card. then next 5month no one call me for credit card details.
          for my problem,
          1)i not received credit card
          2) i not use credit card
          3) some application active for my account without my knowledge
          4) i have more visit for hdfc bank (thillai nagar, 11th gross, trichy.)no use for me.


          now hdfc bank credit card collection team call for me and say pay your due amount at 4395.37 .

          why i will pay this amount .please help me.

          my details:

          VIJAYARAHUNATHAN S
          REG.MBILE:[protected]
          ACC.NO:[protected]
          ASHK NAGAR,
          CHENNAI.
          Aug 16, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 16, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We deeply regret the inconvenience caused. we request you to elaborate your query from your registered mobile number to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

          -Anay
          HDFC Bank Customer Assistance
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            S
            Surajit.khan
            from Bengaluru, Karnataka
            Jul 14, 2018
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            Address: Bangalore, Karnataka, 560048

            HDFC bank and istore representative, Bangalore failed to revert on cashback even after crossing 5 months. I'm registered consumer with the bank and used 6 months EMI options to procure iPhone and Macbook. My repeated attempt fai;led to get any breakthrough for last 2 months.No resolution is there till date and already 5th installment is paid.

            HDFC finance Loan Ref No: **7201 & 7202 date 21st Jan 2018,

            Email: [protected]@hotmail.com
            HDFC Bank customer support has been notified about the posted complaint.
            Aug 02, 2018
            Updated by Surajit.khan
            Just to keep you informed that, no one from HDFC bank was bothered to give a look and no call or update received from any one. Unable to understand why such cases are not addressed by seniors.
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              D
              dharavathu seval
              from Hyderabad, Telangana
              Jul 14, 2018
              Resolved
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              Resolved

              Cancellation of One Assist Membership
              I am a HDFC bank credit card holder . The bank has auto debited Rs. 3572/- from my credit card number ending with 6319 without my concern . I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.3572/- plz dont truble me plz iam a poor people.idont no what is one assist but activate this servies with out my permission .i dont have money so dont distrub my life i kindly req u sir r mam. i give the police complaint
              Aug 6, 2021
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Dharavathu,

              Greetings from OneAssist,

              We are sorry for the inconvenience caused and we completely understand your grievance.

              As requested by you we have initiated your cancellation process vide service request number -3355625. You are entitled for a refund of 699/- for the current year because as per the policy the complaint should have been registered within 30 days after deduction whereas in your case it was 75 days. Your refund will get credited in your account within 5 to 7 working days. We cannot initiate the refund for the previous years as per our conditions. Apologies!

              For any further assistance you may mail us at [protected]@oneassist.in.

              Thank you,

              Regards,

              Sophia,

              Team OneAssist.
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                A
                Amol Bendmali
                from Mumbai, Maharashtra
                Jul 14, 2018
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                Address: 443201
                Website: [email protected]

                I have transferred Rs. 5000/- to my ICICI bank on 17 Mar 2017 from Payzapp app. But amount not transferred to beneficiary account. Same day informed to Payzapp customer care and they said, transaction failed and money reverted to Payzapp in 5 days. But not happened. So regularly I called and every time they informed me that it will take another 5 days. After 1 month they told me that transaction was success. And provided a transaction number and asked me to call Beneficiary bank. I called and Beneficiary bank person told me that there was no transaction was happened with below transaction. I was really shocked and I send Beneficiary account statement also. This time I got very funny and stunning answer from Payzapp team. They asked a mail confirmation from Beneficiary bank that the transaction failed. Everything was happened from Payzapp. I shocked why customer have to call Beneficiary bank? I don't what they will do? Its already 2 months over. Can any one suggest me how to go legally on this? To whom I have to contact?
                HDFC Bank customer support has been notified about the posted complaint.
                Jul 14, 2018
                Updated by Amol Bendmali
                I have transferred Rs. 20062.56/- to my ICICI bank on 14/July 2018 from Payzapp app. But amount not transferred to beneficiary account. Same day informed to Payzapp customer care and they said, transaction failed and money reverted to Payzapp in 5 days.why they require 5 days to refund if I deposited instantly to there wallet abd if my transaction has failed then they have to return my cash instantly
                I don't what they will do? Can any one suggest me how to go legally on this? To whom I have to contact?
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                  C
                  Chakkravarthi Raghavan
                  from Chennai, Tamil Nadu
                  Jul 13, 2018
                  Resolved
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                  Resolved

                  Address: Chennai, Tamil Nadu

                  I never wanted HDFC bank credit card, but the staffs in my home branch kept torturing me to get one. They said they are giving it for free and it has many advantages. This month I was charged First year membership fee of Rs.1000 on my credit card. This was not informed to me at all. These people cheat their customers into opting for CC and charging hidden fees like this without the customer's knowledge.

                  Additionally, it was charged on 24th of last month and I hardly got any message or email regarding the charges made on my credit card.

                  I request the authorities involved to do the needful.
                  Aug 16, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 16, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We deeply regret the inconvenience caused. We request you to share the name and phone number of the executive who offered the lifetime free card to us at [protected]@hdfcbank.com and we shall assist you. Kindly mention reference ID TTU[protected] in the subject line.

                  -Manoj
                  HDFC Bank Customer Assistance
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                    Ranga ji
                    from Hoshiarpur, Punjab
                    Jul 13, 2018
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                    Address: Hoshiarpur, Punjab, 144216

                    Ad hoc statment charge ₹118 deduct from my account
                    Without information dated on 13/08/2018
                    When i reach to customer care regarding they can't provide proper solution.
                    But my point is that if i cant visit at branch on[protected] and in Description of Charges the statement charges are nil then why bank charges for the same/
                    So need to clarification from bank or reverse my ₹118 to my account.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      F
                      Ferozs01
                      from Mumbai, Maharashtra
                      Jul 13, 2018
                      Resolved
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                      Resolved

                      Respected Sir,

                      I was offered an HDFC Credit Card and I was told the credit card is free for life time and there is no annual fees or membership renewal fee towards the credit card hence i took the credit card...Now I see on the credit card statement there is a membership renewal fees for the credit card so I called up the customer service department and informed the same.The customer service department person was very rude and was not ready to listen...So I just wanna cancel my credit card and dont want to pay any membership renewal fees.

                      Regards,
                      Feroz Shaikh

                      [protected]@yahoo.com
                      Aug 18, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 16, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We deeply regret the inconvenience caused. We request you to share the details of the executive who spoke to your and also the name and phone number of the executive who offered lifetime free card to us at [protected]@hdfcbank.com and we shall assist you. Kindly mention the reference Id TTU[protected] in the subject line.

                      -Manoj
                      HDFC Bank Customer Assistance
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                        P
                        Pramod Burnwal
                        from Ranaghat, West Bengal
                        Jul 13, 2018
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                        Address: Paschim Medinipur, West Bengal, 721101

                        Dear customer care,

                        Without any information bank has deducted 236 rs from my account. I want my money back and the reason also why it is deducted.

                        Kindly reply as soon as possible

                        Hdfc account details :
                        Account number : [protected]
                        Customer id : 69689855

                        Transaction details :
                        Reference number : mir[protected]
                        Narration : si fail due to insuff bal 040718-mir[protected]
                        Deducted date : 12 July 2018
                        Amount : 236

                        I am waiting for reply.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          A
                          Abhi_110092
                          from Delhi, Delhi
                          Jul 13, 2018
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110092

                          I have applied for the credit card application ref no. [protected]N1 12 days ago for hdfc credit card because i got a call from hdfc credit card sales department that they are offering me a credit card. And they said you only need to submit the document of your existing credit card statement, adhaar, pan card. After submitting the documents i didn't get any call from the bank suddenly after few days from submitting my documents a person came to my home for the verification and took the picture of my room and also of my adhaar card. And now i am getting this mail from bank that your credit card has been declined. Please give me the specific reason. Because i know that all of the information was provided by 100% correct.

                          Dear Sir/Madam,
                          Subject : Your Credit Card application reference no. [protected]N1
                          Thank you for your interest in HDFC Bank Credit Card.

                          We wish to inform you that your application has been considered in line with the Bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes ( which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the Bank.

                          Please be assured that our inability to approve the credit card application does not reflect in anyway on your credit standing or your financial stability.
                          Aug 16, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 16, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We wish to inform you that your application has been considered in line with the bank's internal credit policy and operating/credit processes. We regret to inform you that we are unable to approve your application as it did not meet the internal criteria of the bank.

                          -Anay
                          HDFC Bank Customer Assistance
                          What is your internal policy can you please explain me.
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                            M
                            Moreb
                            from Delhi, Delhi
                            Jul 13, 2018
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                            Website: [email protected]

                            Dear Sir
                            My 1696 payment issue not resolved by HDFC bank and Wish.com also till date. HDFC bank not support as well as Wish.com also not support as bank says to me your payment delivered to merchant, when i sent same communication to Wish they denied any acceptance of 1696 payment.Please find the attached both party communication.
                            B.More
                            [protected]
                            HDFC Bank customer support has been notified about the posted complaint.
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                              I
                              inderpreet4
                              from Ludhiana, Punjab
                              Jul 13, 2018
                              Resolved
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                              Resolved

                              Address: 148022

                              My self Inderpreet singh policy no.90464073.i have submitted bills and documents for claim on 16/06/18.i have receved letter from you in which you required some more documents to further process the claim. but i don’t want claim from you.kindly return my original documents and bills to patiala hdfc life branch.i will collect documents from them. i will be very thankful.for communication plz call me.
                              yours faithfully
                              Inderpreet singh
                              [protected]
                              Aug 16, 2018
                              Complaint marked as Resolved 
                              HDFC Life customer support has been notified about the posted complaint.
                              Jul 13, 2018
                              Updated by inderpreet4
                              i hv marked mail many times and contact customer care but no one solve my query kidly solve my query and call me on [protected]
                              Verified Support
                              Jul 16, 2018
                              HDFC Life Customer Care's response
                              Hi, if policyholder have any unresolved issue with respect to your policy. Kindly inform to the customer that write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.
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                                Priti94
                                from Mumbai, Maharashtra
                                Jul 13, 2018
                                Resolved
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                                Resolved

                                Address: Nashik, Maharashtra, 422006

                                Dear customer care,

                                Without any information bank has deducted 200 rs from my account. I want my money back and the reason also why it is deducted.

                                Kindly reply as soon as possible

                                Hdfc account details :
                                Account number :[protected]

                                Transaction details :
                                Reference number : MIR[protected]
                                Deducted date : 12 JULY 2018
                                Amount : 200
                                Jul 13, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
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                                  D
                                  dshan
                                  Jul 13, 2018
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                                  Address: 560019

                                  I have an ECS running out of my Savings Account in HDFC for the last 5+ years. Last month I forgot to maintain the required balance in my account and the ECS bounced. I realized this and immediately transferred the required amount to my account. HDFC has charged me Rs. 590 x 11 = Rs. 6490 in total as "ECS Debit return charges" without any email intimation (at the least)

                                  I called the HDFC customer care - who insist I visit my branch for reversal of these charges. I am currently traveling and I will be back in India only in 6 months time. How can I physically visit the branch? I need a resolution over the telephone, please.
                                  HDFC Bank customer support has been notified about the posted complaint.
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                                    D
                                    Daler bhullar
                                    from Chandigarh, Chandigarh
                                    Jul 13, 2018
                                    Resolved
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                                    Resolved

                                    Address: Firozpur, Punjab, 142047

                                    Hi Team,

                                    I am ex.employee of HBL Global Pvt ltd. I joined @ 30 jul 2014. My details furnished below for your kind reference.

                                    Now I would like to get my PF Settlement. Kindy send me the details of the
                                    same and send the PF Settlement application also.And where to send & what are the documents requried.Plz send to my Email ID: [protected]@gmail.com

                                    My Name - Daler Singh
                                    Employee No. - D11413
                                    Location Worked - Punjab, Ferozepur(zira) for HDFC BANK LTD
                                    Date of Joining - 30 jul 2014

                                    With Regards
                                    Daler singh
                                    91+[protected]
                                    Punjab
                                    Aug 15, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 13, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We request you to write to us at: exit.[protected]@hdfcbank.com for any further assistance / clarification and we shall be glad to assist you.

                                    Anay
                                    HDFC Bank Customer Assistance
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                                      R
                                      Ramji nagariya
                                      from Pupri, Bihar
                                      Jul 13, 2018
                                      Resolved
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                                      Resolved

                                      Address: Hoshangabad, Madhya Pradesh, 484110

                                      On 12/07/2018 Rs 177 deducted from my account number [protected]
                                      when i saw detail i found my account debited rs 177 with transaction showing
                                      3RD PARTY CASH TXN INC GST 090718-MIR[protected]
                                      I dont know about this deduction
                                      please confirm n reverse amount to my account.
                                      As informed by bank rules their should be none deduction at minimum balance of rs 5000
                                      only a annual charge deduction in account annualy so why this charge deducted without any reason and acknowledge.
                                      Even my balance was not less as bank rule.
                                      Aug 16, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 16, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We understand our official, Mr. Amit Mishra has contacted you and addressed your concerns. Should you require any further assistance, you can contact Mr. Amit Mishra at [protected] or amitsuresh.[protected]@hdfcbank.com.

                                      -Anay
                                      HDFC Bank Customer Assistance
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                                        Pappu Panwar
                                        from Dalhousie, Himachal Pradesh
                                        Jul 12, 2018
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                                        Address: 173025
                                        Website: Hdfc

                                        My castmar id 40849907and a/ c no [protected] sir17 Jun ko upi transaction Hui Jo ki wrong accaunt no pe ho gyi ye transaction SBI dindai mukes ke name see paid he sir please refund my payment in my account.
                                        Thank you
                                        Pappu
                                        HDFC Bank customer support has been notified about the posted complaint.
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