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HDFC Bank Complaints & Reviews

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Updated: Dec 16, 2025

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Address: 243001

I'm using hdfc credit card. Without any intimation you have again auto deducted the amount of 1399 from my credit card for one assist mfee.

Last year also, i requested to cancel to your representative but you have said that the plan will be cancelled in one year but now it is again repeated and auto renewed without my approval or even not intimation.

Kindly cancel this plan and request you to refund the amount of rs:1399. This is unacceptable that you have been repeating the same.

Deducted date : 8th june 2018
Name : rani agrawal
Credit card no. [protected]

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 12, 2018

Dear Customer,

Greetings from OneAssist,

We are sorry for the trouble caused to you.

We request you to kindly provide your Customer Id on [protected]@oneassist.in. So that we may initiate your cancellation process.

Thank you,

Regards,

Deepali,

Team OneAssist.

A

akkiizz

from Sitamarhi, Bihar

Jun 28, 2018

Please note the following details:
Relationship Id: 2213724
Registered email id: [protected]@gmail.com

I have also forwarded the same to [protected]@oneassist.in also.
Lets see your response now.

HDFC has not even bothered to reply on this thread which shows their level of commitment to their clients.

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Address: Bangalore, Karnataka

I have been charged twice for amb charges for the month of dec 2017. Rs. 708 charged twice with these reference no. S
1. Amb chrg incl gst for dec2017-mir[protected] &
2. Amb chrg incl gst for dec2017-mir[protected]
Both charged on 22 may 2018

And even after maintaining the balance of rs.10, 000 in the month of may, i have been charged rs. 518 with reference no amb chrg incl gst for may2018-mir[protected] on 6th june 2018

I would like to know the reasons for the same.

+1 photos

Jul 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2018

HDFC Bank Customer Care's response Dear Customer,

The charges levied pertain to non-maintenance of Average Monthly Balance of Rs. 10000.00 in your account since November 2017 to May 2018. Average Monthly Balance is calculated out at the end of the month. This is the average of the closing credit balance in the Account at the end of each day during the calendar month (i.e. a total of the daily closing credit balance divided by the total number of days during the month). In case this average is less than the minimum prescribed for your account, the charges for non-maintenance will be levied at the beginning of the following month along with the GST at the applicable rates. In case you do not wish to continue with your account, please visit our nearest branch and submit request for closure of your account. Please visit the URL below to know the fees and charges applicable to your Regular Savings account: http://www.hdfcbank.com/personal/fees_charges/fees_charges

-Anay
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110051

In my saving bank account No. [protected] draw Rs. 11, 747.99 through credit card the message was comes on my phone. I do use my credit card last 4-5 months and its kept in safe custody. I want to know how its transaction made without otp. I do not know either this is the network problem or the crime occurred. I have also lodge the complaint on customer care on dt.[protected]Photocopy of the Credit card statement attached for your ready reference. I do not have the relation in abroad. This is the abroad transaction the customer care told me.
please search this problem and reverse back my amount Rs. 11, 747.99 in my account. If you want any cooperation from my side i cooperate with you.

+1 photos

Jul 22, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card, you may look forward to receive a response to your e-mail id in 3 working days.The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

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Here, i give complaint for cancellation of one assist mfee which was deducted from my credit card number. [protected] on dated 08/06/2018 amount 1899/-. How this type of service work from, no any ideas? I don't know which type of service? Please, stop this service... One assist mfee..
Here, i request here to refund it to my credit card account.

HDFC Bank customer support has been notified about the posted complaint.

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I TAKE A POLICY a policy of hdfc life insurance number 11884662 dated 24.5.2008.my policy number is matured dated 26.5.2018.I had summit all documents again and again by my registered email address [protected]@gmail.com. company compelling me to buy a new policy then transferred policy maturity benefits. Sir please help me.l also complain hdfc life insurance helpline but denied to give complain no.to me and I also complain Irda helpline number but denied to give complain number to me.I am mentally frustrated to behaviour of related agency. Please help me.

Jul 12, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

HDFC Life Customer Care's response Hi, kindly inform the customer to write to us at [protected]@hdfclife.com from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.

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I

irfan_7585

from Delhi, Delhi

Jun 12, 2018

Polici No: 20276152

HDFC Life Classic Assure Plus Cancel Plz

irfan_7585's reply, Jun 7, 2018

cacle

HDFC Life Customer Care's response, Jun 13, 2018

Hi, kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed. Once the email is sent by customer inform him / her to share the interaction id with us.

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Address: New Delhi, Delhi, 110092

Respected sir, /mam
I have submitted closer account of form as per account no.-[protected] customer id[protected] and credit card distryed in drop box as per instruction of ms. Rubiya khan employee of hdfc bank at ashok vihar branch dt. 25.05.2018. Not provide to me any receiving and acknowledgement. But not close our account not remove dlink of credit card from our accounts. A i have many time talk customer care of hdfc bank customer cate told to me your credit card dlink has removed from your accouts. Ms rubiya khan has told to me as on 08.06.2019 not remove from dlink of credit card in your account. Please request to you close our account and remove of dlink credit card in our account as soon as possible. Thanks
Dayanand gupta mob[protected]

Jun 9, 2018

Complaint marked as Resolved

Respected sir, /mam i have submitted closer account of form as per account no.-50100212758414 customer ID-75805831 and credit card distryed in drop box as per instruction of MS.Rubiya khan employee of hdfc bank at ashok vihar branch dt. 25.05.2018. not provide to me any receiving and acknowledgement. but not close our account not remove dlink of credit card from our accounts. a i have many time talk customer care of hdfc bank customer cate told to me your credit card dlink has removed from your accouts. Ms RUBIYA KHAN has told to me as on 08.06.2019 not remove from dlink of credit card in your account .please request to you close our account and remove of dlink credit card in our account as soon as possible . THANKS DAYANAND GUPTA MOB9990118934

HDFC Bank customer support has been notified about the posted complaint.

Jun 09, 2018

Updated by Dayanandgupta Respected sir, /mam
i have submitted closer account of form as per account no.-[protected] customer ID[protected] and credit card distryed in drop box as per instruction of MS.Rubiya khan employee of hdfc bank at ashok vihar branch dt. 25.05.2018. not provide to me any receiving and acknowledgement. but not close our account not remove dlink of credit card from our accounts. a i have many time talk customer care of hdfc bank customer cate told to me your credit card dlink has removed from your accouts. Ms RUBIYA KHAN has told to me as on 08.06.2019 not remove from dlink of credit card in your account .please request to you close our account and remove of dlink credit card in our account as soon as possible . THANKS
DAYANAND GUPTA MOB[protected]

Verified Support

Jun 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and you may look forward to receiving a response to your e-mail id by today. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi, 110092

I had a salary account before 1 year back from company in noida, but i have left the company. Now my account is converted into saving account and i have charged for not maintaining the amb.

Currently, my account hold balance is 2083 so, please close my account immediately because i have another salary account in idfc bank.

So my question is that if i am not using this account for a year so why not close this account. If i am not longer with that employer.

I am requesting to close my account. It's complete harassment

Thanks

Jul 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account details, registered contact details and charges details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: Nagaon, Assam, 782002

Dear sir,
This is to informing that the our company g. D. Motors & g. D. Food & beverages having two current account maintain in your bank. And we have doing continue transaction in your bank and monthly transaction has going 1 crore cash deposit on your bank. But the my problem is when we came in your branch for deposit the cash in our account. That time cashier tell us i have not received your cash because we always gave the heavy amount for deposit. And always excuse the your teller i seen the another customer. So i not received your cash. And always doing the bed behave... Mrs. Rajguru is your teller. So, plz request to you resolve the problem as well as we transfer & closed our account from your bank.

Jul 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand the inconvenience. Please share us at [protected]@hdfcbank.com with the complete address of the Branch & your contact details with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Verified Support

Jun 12, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that Branch Manager Mr. San Wah Tham has contacted you with regards to your query. For further clarification if any kindly contact your Branch Manager on [protected].

-Manoj
HDFC Bank Customer Assistance

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G

GD motors

from Imphal, Manipur

Jun 9, 2018

our account no below as-
G.D. Motors-[protected]
G.D. FOOD & BEVERAGES- [protected]
Branch -Mission Market Branch.

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No matter how attractive their offers are, their customer care service is disappointing. Firstly they don't have a toll free customer care no. Secondly they lack so much in staff, that it takes around 15-20 minutes of waiting time to talk to them. Moreover they don't have any mechanism to inform their customers of their waiting no in queue. Their customers have no option, but to wait in frustration for long duration. To add to the frustration, their customer care staff aren't patient enough to solve customer's queries, they may drop your call anytime during conversation. If you are like me, who dislike unprofessionalism then don't go by this bank. My experience with this bank's customer service has been very frustrating.

Jul 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share us with date/time of the call, number you called with STD code, purpose of calling with your registered contact number with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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I have made withdrawal of cash from atm where the amount got deducted with no money coming out... I have tried customer service since morning... Everytime number is busy and saying attending other customers... Which is absolutely false.. Since everytime i call get same response..
So want to complain against with expectation of call back from hdfc bank on my no. [protected]

Regards
Altamash

Jul 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We have received your mail vide Ref ID:[protected] and will revert to you in 7 working days.

-Manoj
HDFC Bank Customer Assistance

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Address: 560066

I wanted to withdraw an amount, of atm card of (Hdfc bank), card barring no. ([protected]) of account of hdfc bank (It park branch) at hdfc atm (Whitefield epip oatm) on[protected] @ 10:15:48 a. M. I entered an amount of rs 2000/-, i fullfilled the required proccess, the amount did not come out, but the amount was deducted in the balance. Kindly resolve the issue asap.

Jul 22, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID: BANC[protected] and will revert to you in 3 working days.

-Manoj
HDFC Bank Customer Assistance

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Address: 600118

I had requested atm pin and it has been sent but when i tried it throws incorrect pin... When i asked customer service they are giving irresponsible answers.
I have waited for week to get pin and it's not working so again i have to request pin and wait for another week.. Excellent service. Please check why such kind-of service provided to customerd

Jul 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account no./customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: 600118

I lost my registered no. Ending 998.in this digital era we have procedure to fill form and send via courier.. Do you think customer have time to do so.. Please think and come alternative way o[censored]pdating mobile either via ivr or atm or internetbanking rather than doing manual processing. If someone lost mobile you current procedure recommends to block card because manual process takes min 3 days... Please think through... Or it can be updated online also then educate your customer service team.

Jul 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 09, 2018

HDFC Bank Customer Care's response Dear Customer,

For the security of your account we do not allow change of mobile no. online.

-Manoj
HDFC Bank Customer Assistance

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Dear sir,

I had opened a salary account with hdfc noida branch and after leaving the company did not need it. I was maintaining balance of about 20000 rupees till i visited hdfc vaishali branch where the lady at customer service asked me to fill the application for closing the account and also asked me to withdraw the full balance amount from the atm. As advised i submitted the application and withdrew my balance. However hdfc did not close my account and is demanding charges for not maintaining minimum balance. As proof please provide me with the cctv video of the day when i requested my account closure. Also please let me know the reason for changing my account from salary to saving without my consent. I do not want to have any account with hdfc. Please let me know why my account has not been closed and why i have not been provided any information in this regard.

Please close my account immediately.

Thanks,
Rupinder singh
[protected]

Jul 16, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to write to [protected]@hdfcbank.com mentioning your account number and the complete branch address (from below path) where the request was submitted to enable us to check and assist you further. The complete address and contact details of our Branches are available on www.hdfcbank.com> Find your nearest > Branch. Kindly mention the reference ID TTU[protected] in the subject line.

-Manoj
HDFC Bank Customer Assistance

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Address: Coimbatore, Tamil Nadu

I paid my hdfc credit card bill amount of rupees 40, 450.14 on june 8th 2018 around 6 a. M. But i got a mail in afternoon that my autopay was initiated and due to non - availability of sufficient funds a payment return fee will be levied to your card account, if applicable. Then i called the hdfc credit card customer care service to complaint about the same. The customer service associate promised me that the amount will not be deducted from...

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Address: Bangalore, Karnataka, 560024

I have applied for credit card since 10 days. Now my application status is showing disapproved because of failed address verification. But no hdfc representative has visited my residential address. One hdfc representative called me 5 days back and i told him my exact address but he never came or called my mobile number. I am very dissatisfied with the bank service and representative call behavior. My credit card application number is [protected]s2. Please resolve this matter. I am unable to contact any hdfc customer service representative from bengaluru through ivr. Please look into this matter asap.

Jul 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

HDFC Bank Customer Care's response Dear Customer,

we have reviewed your comments expressed and wish to inform you that your request for credit card facility is under process and will revert to you on completion of the process. We appreciate your patience in the interim. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the below link. http://www.hdfcbank.com/personal/credit_card/cc_track

-Manoj
HDFC Bank Customer Assistance

Verified Support

Jun 15, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id on June 11, 2018. The reference number for this interaction is[protected]

-Bejoy
HDFC Bank Customer Assistance

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S

surajpnayak

from Bengaluru, Karnataka

Jun 15, 2018

On bank's website, status is still showing disapproved. Two bank executives called me for address verification a week before . I told them my address . But they never visited. I double checked with my landlord and neighbors . They also said no one from HDFC came for verification. I don't understand what's happening. How can the bank executives failed my address verification without even visiting my place. I also called the executives to know whether verification has done or not. They didn't even pick up. I went to bank, they told me 3 times my verification failed. Please tell your bank verification executives to check properly by visiting physically.

Its already been 15 days. Please look into this matter asap.

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Address: Pune, Maharashtra, 411027

Dear cardmember, oneassist membership fee has been debited on your card ending 5479. Membership will be processed and welcome kit dispatched shortly.

I received this text message in the morning. Without my permission how could anyone can directly debit an amount of 1399.
Request you to cancun this services asap. N stop making full people's doing such auto tractions

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jun 12, 2018

Dear Vironi,

Greetings from OneAssist,

Sorry for the inconvenience caused.

We request you to kindly mail us your membership ID at [protected]@oneassist.in. So that we may initiate your cancellation process.

Thank you,

Regards,

Deepali,

Team OneAssist.

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Hi,

I had lost my food plus card, i am a cts associate, could you block the card and issue the new card. Also my old card has balance money in that account around 2+ k.

Could you please transfer the amount in the new card. I am waiting for you response.

The food card number is : [protected]

Please resolve this matter asap.

My email : dhivya. [protected]@cognizant.com

Jul 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 11, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to call Phone banking to Block your card & apply of new card, also you can place a request to transfer your Balance to your new card. You may visit the following URL's to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Manoj
HDFC Bank Customer Assistance

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Address: Indore, Madhya Pradesh, 452009

Website: WWW.hdfcbank.com

My f. D a/c no.5030dvice[protected]dt.03/06/17 matured on 04/06/18 with matured 4, 67, 034.20. To my utter dismay the renewed deposit inthe renewal advice is shown as rs 456625.20 against 467034.20 inthe deposit confirmation dt.03/06/2017. I have been contacting & e mailing the bank authorities but without result. Kindly intervene to resolve my grievance.

Jul 9, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

-Manoj
HDFC Bank Customer Assistance

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Address: 600078

For the 6 to 8 months, i have been receiving calls very frequently from various hdfc agents for product offers. I am surprised how many such agents exits for hdfc. I would have blocked those mobile numbers nearly 50 numbers in the last 4 months. Inspite, i get repeated calls from different numbers which is frustating. Is it not possible to track details of calls where customer is unwilling after repeated calls and make do not disturb settings....

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