HDFC Bank Complaints & Reviews

It's been 2 weeks, i have applied for personal loan. I am tired of calling the agent as well as the manager about it. The documentation is also done. Not even able to connect to them.
I am adding here their names and numbers,
Mohen — [protected] — agent who collected my documents
Kavya — who callled me and asked me to submit the documents
Srinivasakv2hdfcbank.com

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 9411 without my concern on date:04/07/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 3319901
Name :- rajeev saxena
Mobile no. :- [protected]
Credit card number ending :- 9411

Hi i failed to make my credit card payment for two months resulting my account on hold. I have been trying to contact the collections department but no body is able to assist me. I never declined to make the payments and the delay in the payment was due to have no job for past 6-8 months. I have sent multiple emails to [protected]@hdfcbank.com and [protected]@hdfcbank.com to deduct my minimum payment and release rest of the amount promising making future payments on time but no one has reverted so far. The account has been put on hold since 04 july. Please help me getting my account unhold. I shall be thankful to you. My customer id is 25005262 regards dharamvir ph. No. [protected]

I was mis-sold hdfc life insurance, bharti axa life insurance & future generali life insurance policy by a agent he sold me polices on the promise of loan but till date i did not receive any loan from company. Now when i approached to the company. Hdfc life insurance is telling me that customer did not cancel this policy in freelook time but i shared them more than 45 call recordings then also they are saying they did not find any thing wrong in this policy.

I had tried to withdraw 4000 rupeer current balance was around 2000 and ledger balance is 100000+ but my money is not withdrawl and i get witten that insufficent funds
How can i withdraw my ledger bal from atm machine
Can i do it or not
Give me answer
Am i able to withdraw my money from my account
Is ledger balance is my money
Am i able to widhdraw it

Mail sent to bank but no reposne

Hi team,

My concern is regarding aan no. [protected] which is also closed from merchant side i have a confirmation which was mailed to you wherein my account has been debited with installment of 1921 for which i am looking for a refund.

And you guys shamelessly sending me same mail again and again please see the issue and close it.

Below are the details to confirm that the refund has been successful: from flipkart

Refund date and time:18 may 18, 08:23 pm
Bank transaction id:[protected]

Amount deducted from my account

A/c no [protected]: cheque deposit on 13/3/2018 o[censored]sd251.00 not entered in my account till date
Dear sir,

I deposit a cheque no:[protected] of pnc bank, usa, o[censored]sd 251.00 on dated 13.03.2018 in hdfc bank, branch: jasola, new

Delhi. The above said cheque is not encash/ entered in my account till date.

I visited jasola office. The related official confirmed that said cheque cleared & come to jasola office, but they are enable to entered

In my accounts till date and making different types excuses every time.

You are requested to kindly look in to the matter & do the needful immediately.

Thanks & regards

Yours sincerly

Ankit kaushik
Mob: [protected], [protected], [protected]
Mail id: [protected]@gmail.com

Hi,

I buyed a daikain ac in hdfc emi from reliance digital sector 29 gurgaon. There was a hdfc sales represtative in the shop he told me that if you buy daikain ac with hdfc bank you will get 2000 cash back. Cash back will be come directly to your bank after 3 emi deduct from your bank. It almost 4 month completed but there is no cash has come to my bank account. I have rasied a complain in bank but no postive response they told me it not showing anyhting in your loan account for your cash back.. Hdfc bank has cheated me and other custmer also like me. They are fooling customer in name of cash back.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 8522 without my concern on date: 18/01/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Regards
C. Rama raghava reddy
Mob:[protected]

Dear sir
I am a preferred classic customer of hdfc bank sabarmati branch. Sir, i regularly use my savings account but from last few months my relationship manager named darshan shah is asking for the policy. If we refuse to give then he threatenes by not giving the service! The behaviour of bm & rm is same! They both waste our time by keeping us waiting even in miscellaneous work. So i humbly request you to solve this problem as soon as possible.

I am credit card holder of hdfc visa platinum and my one assist membership has been auto renewed and deducted rs. 1399/- on 3.7.18 without my consent.

I apeal to remove my membership with immediate effect and reimburse my deducted amount asap.

Name: stalin sam mott
Card ending: 8967

I am hdfc bank credit card holderthe bank has aitihasik devote amount for one assist membership on 4th july 2017 from my card ending with 3144 without my consent. It is debited for the last 3 years. So cancel the membership and refund my amount
Name - ram kishan yadav
M. No [protected]
One assistant relationship no. Is 228862
Credit card ending 3144

Send my crdit card pin to my email id . my mobile number has been changed so kindly send creditcard pin to my email id [protected]@gmail.com
my card number is [protected] . my name is rachakonda venkatesh.
my old mobile number is[protected]. my present mobile number is [protected].

Have not make payment for the credit card. So bank has freeze my salary accout. So if i didn't get salary how i make payment. I want to convert it into emi system...

I am not able to pay my dues in bulk. My financial condition is very poor... So unfreeze my salary accout. I am only a persn in my family who are earning. So if you make emi system so i will pay all dues

Regd

I am using hdfc account as my salary account for past two years. I was given international free credit card when i opened the account. Last month, i was shocked to know that rs.5770 was deducted from my account for no reason. When i reached customer care for multiple times, i understand that credit shield policy was applied on my card and the same was charged in my account.

When i got the credit card, no consent was received from me regarding this hidden policy. I haven't activated my credit card till date and i don't know how the policy was activated for inactive credit card.

I have followed up with hdfc grievance cell, but they are asking me to pay another rs.1392 for processing reversal. I am very much upset and frustrated to keep following up the bank for the reversal. I am not getting any proper response from them.

Customer care is very poor in this case and this is the first time i am having very bad experience for a product.

When i reach them, they open the case and they close by them self that the consent was received from me. But when i ask the proof, i don't get any reply.

Ref no of the hdfc incident: [protected]

In around march 2018, i had got a call from hslic for a saving plan, the executive had described me complete plan and i had shown my interest into that and i had told him that i want to purchase this but let me know the payment terms. He has told me you can buy this by annual premium or by monthly premium, and this will be deducted from your credit card for the first year and from the second year you can change the payment medium. I have requested him for the monthly premium as i am not able to pay rs. 25000 in one time, so he has told me that i will be charged around rs. 2200/month from my credit card as the monthly premium. With this assurance i have purchased the policy, he has asked me for my aadhar card on whatsapp that i have provided and he has issued the policy on my name after some general inquiry (Like nominee name, address, age etc.) after 2 or 3 days i got a message from hdfc credit card that rs. 25000 has been deducted from my credit card and this cannot be converted into the emis.

After getting this message i have contacted to hdfc credit card first and state that i am not able to pay rs. 25000 in a single bill that is why i have purchased the policy on emi. They have told me that they can not do anything in this and i should consult about this with hslic. Then i have contacted to hslic and told them the same thing, here i got the very weird answer they told me that we can not do in this anything please contact to hdfc credit card department. And then after i have contacted both departments around 4-5 times in a week but did not get any resolution on this, after all this i have contacted to the person who has sold me this policy his name is kapil (Mob. No. +91 [protected]) and describes him all the situation. He has told me that "today is saturday and bank will open by monday then your amount will be converted to emi and in case the amount does not convert into the emi just inform me and i will let you know one email you can mail them and then they will convert this into the emi”. After this communication my amount has not been converted into the emi as well as he has stopped picking up my call, it’s around two months and he never picked my call again.

After all this i have dropped the complaint on the hdfc portal, mail to hdfc credit card, mail to hslic department, did not get anything from anywhere. Then i have got a response from"priorityredressal. [protected]@hdfcbank.com” (Senior management), i think now my problem will be resolved. But no, in every mail they asked me 2 days then 5 days then 10 days for the resolution and by this, they have taken a complete month and then reverted this;

"we note that you have certain clarification regarding the transaction of rs. 25, 080.00 towards m/s. Hslic premium incurred on your card account on march 26, 2018. We take this opportunity to inform you that the emi offers on card account like smart emi, insta loan, balance transfer facility, etc., will be available on the card account from time to time. Further, the said offer is not a standard product offering and we note that the same is currently not available on your credit card account. On receipt of your e-mail, we have taken a detailed review to convert your credit card dues into emi facility. However, we regret to inform you that, we are unable to accede to your request currently."

I was really surprised with this, i got the response after around one and half month of back and forth and the reply is same that i am listing since last one month from phone banking executive. Mr.

Pramod nair manager – correspondence (Chairman & md cell) was taking care of this mail and reverted me this. I have again reverted on this mail that if nothing can happen then please cancel my policy as i am not able to pay this amount. A new reference number has been generated for my reply and i got this on 8th jun 2018;

"basis your recent query, we have taken up the query for cancellation of insurance policy. We assure you that the queries raised by you are being looked on top priority and the bank shall take utmost efforts to ensure an early resolution. Hence, we still require 10 more business days to provide our detailed response. We request you to bear with us and thank you for your co-operation in this regard.

Please feel free to write to us at priorityredressal. [protected]@hdfcbank.com for any further clarification or assistance that you may require.

Kindly note the query reference number for this correspondence is [protected]."

Again asked for 10 more business day, i was again waiting for the response but yesterday i got an email from hslic on my gmail account (Anshul. [protected]@gmail.com);

"we refer to your concern raised against your policy.
We have conducted a detailed investigation of the facts presented by you and found the following:
The policy was issued post the documents and consent received from you in order to issue the policy.
As we have not received your cancellation request within the free look period, we wish to inform you that we are unable to process a refund of premium paid against your policy. The provision is also mentioned under ‘option to return/withdraw’/’cancellation in the free look period’ section of your policy document.
We have concluded that all the features and details of this plan were explained to you at the time of purchasing the policy.
After due consideration of the above facts, please be assured that this case does not constitute a missale."

Then i realize that they just wasting my time, and now i cannot do anything.

After all this on 22nd i got the revert from mr. Pramod nair (Priorityredressal. [protected]@hdfcbank.com) and state that

"however, as a special service gesture, we are accepting your request for cancellation of the said policy and have referred the matter to hdfc life insurance company for further processing.

For any further assistance request you to write to [protected]@hdfclife.com or contact them on helpline number[protected]Monday-saturday; 10 am to 7 pm. Local charges apply.) request you not to prefix any country code e. G. +91 or 00

We are disappointed to understand that you are contemplating to discontinue your credit card relationship with us. Your relationship is important to us and we request you to reconsider your decision of closing the card account giving us an opportunity to be of continuous service to you."

Then i felt that this would be solved now, but suddenly my saving account has been debited with the complete outstanding amount of credit card yesterday and shows the balance rs. -7000 something and because of this one of my loan emi has been bounced yesterday now one more emi will be reflected on my account tomorrow that will also be bounced due to this.

I am not getting what should i do now. I have also droped the mail with all these to "chairperson. [protected]@hdfcbank.com", "kbharucha. [protected]@hdfcbank.com", "mpatel. [protected]@hdfcbank.com", "kmistry. [protected]@hdfcbank.com" on 19th and 20th june 2018 but did not get any response on my mail.

Hello,

I got an SMS on my HDFC registered mobile no. The SMS text was "ACH Debit mandate registered for Rs.31880/- in A/c No XXXXXXXXX15807 for HDFC LTD with UMRN No. HDFC[protected]". I have not registered any such ACH. Please help on this urgent basis

I got this SMS on 3/7/2018

Following the discussions with branch manager, the promise to clear the issue is yet not fulfilled. Over that the bank has charged illegal amount of 68, 000/- showing discrepancy in my account balance and account statement.
Please check the attached pictures.
This kind of harassment needs to be seriously dealt with calling the involved bodies into consumer court and give proper justification. Also i wish to file a legal case against the hdfc indiranagar double road, bengaluru branch manager for prolonged denial of duties and immense harassment to customer.

I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 7624 without my concern on date:04/06/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-
OneAssist Relationship Number : 4560611
Name :- Rajala Brahmareddy
Mobile No. :- [protected]
Credit Card Number Ending :- 7624

One assist membership fee of rs. 2499/- was deducted in my hdfc credit card ending 2357 on 03/07/2018 without any intimation. My relationship number is 2328417. Now i want to cancel my membership in one assist. So kindly cancel my member ship in one assist and please refund my amount of rs.2499/- in my hdfc account.
Kindly accept my request and refund my amount of rs. 2499/- as soon as possible.