HDFC Bank Complaints & Reviews

Hi.. I am an hdfc customer, so is my whole family.

I put up at paschim vihar. Today i visited the atm in the morning at 10, it was very hot as it is usually in delhi and i was surprised to find that the acs were not working.

When i enquired the guard about it, he told me that he has been instructed to keep the acs switched off only from 11 to 11. Thid is such corrupt practise. When we are charged so much for each transaction and credit card fees, why such a mean practise.

I am talking about paschim vihar b2 paschim vihar atm, new delhi, which is adjoining the hdfc branch.

I request to take some strict action against this and please keep me updated on this.

Regards
Rahul
[protected]

I have booked ticekt from spicejet app on 28/05/2018 and paid the amount which is debited to me but not credited to spicejet as per spicejet that’s why they have kept my pnr at hold and not confirmed the ticket. On my journey date i reached airport they have not accepted my ticket i have to rebook the ticket at higher fares.
Requesting you to pl look into it and help me to reimburse the amount which i paid for spot booking
My email id :[protected]@hotmail.com

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 1847 without my concern on date:30/05/2018 am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 2106381
Name :- n. Preethi reddy
Mobile no. :- [protected]
Credit card number ending :- 1847

I purchased an apple ipad on 14th february under the 'apple's valentine's day offer' in association with hdfc bank wherein the customers where entitled to get a cashback of 10000 on the purchase of an apple ipad with an hdfc bank card and was supposed to be credited within the 90 days of purchase.

A post from a reputable website confirming the same:
News article:

https://www.digit.in/general/apple-hdfc-bank-valentines-day-offer-cashback-of-up...⇄

"apple has partnered with hdfc bank to offer cashback o[censored]p to rs 10, 000 on select iphones, ipads and macbook models, as a part of its valentine’s day promotion. The istore website has listed the offers and it should be noted that to be eligible for it, buyers need to purchase the apple devices using an hdfc bank debit card, credit card or consumer durable loans, and it will only be eligible at authorised offline apple re-sellers till february 14.

The purchase of the apple products should be made with hdfc bank easyemi scheme on pine labs payment terminals for credit card emi and debit card emi, or else one won’t be eligible for the cashback. Additionally, the offer is not applicable on hdfc bank corporate cards."

It has been more than 90 days of purchase but still the cashback amount hasn't been credited yet.

The ipad was purchased of a local store and the details to the same are mentioned below in the attached images...

Hence i would request hdfc bank to kindly acknowledge their inability to provide the cashback within the stipulated time and credit the amount in my bank account.

Thanks!

I have paid twice for the single trip at kherki daula toll plaza today morning. Amount deducted from fastag but no response received at the toll, then again cash has to be paid to open the boom barrier.

Had 30 mins discussion with toll cara agm & he said that there is issue in your server.

If the issue repeats again, i will ask for any refund instead sue you for customer harassment.

Customer id :[protected]

I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 6092 without my concern on date:12/06/2017. I am not interested about this service and don't want this membership any more. So cancel the membership.

Name :- mydam kavita
Mobile no. :- [protected]
Credit card number ending :- 3497

My name is ravi prakash and my account no is [protected] and my registered mobile no is [protected]. I have opened my sallery account in hdfc trinagar branch (4280) on 10th march but my welcome kit is not received till yet. When i talk to branch bm miss karuna gupta they said i can't help you and my branch staff also can't help you. I already complained on 27th march (Complain no.[protected] but after complaining
They said that you will give the proof of present address then after that i give him my present address proof aadhar card after that they changed address in my account but blocked is not removed in my account and now they said that we can't removed your blocked.
They said that your cpv is negative but the man who was come in my home for verification he checked everything right and neighbor confirmed him i am living here. But after that still my account is not active becouse of which my 2 months sallery is in hold... Just bcoz of your bank siyyappa i am not getting my salllery and no body is helping me... I am very irritate your service... No other bank proceeding as many formalities as your bank do that... They provide hand to hand welcome kit and debit card... But your bank and your branch staff not helping me they just said that we can't help you... Just bcoz of you guyz i am not getting my sallery since 2 month... Will your bank provide my expenses... Not na. Aaj bhi main apna office chhodkar branch mein gya tha maine unse kaha staff cpv kar lo aap lekin unhone sidhe denied kar diya unhone bole ham nahi karenge kuchh bhi. Main yaha rent par rahta hu maine 2 months se rent nahi di hai... Meri bahut sari expenses hai... Ek month maine kaise bhi kar ke adjust kar liya lekin now i can't adjust.
Kindly request you plz help me

I'm writing this with deep concern and grievance. I have an account with you bank and i did not use that
Account in last six months and i opened that because one of your employ "gurfaan" called my father many time because my father had an account with hdfc bank and asked sir please sir open one of your family account with us that why i opened my account even i have an a/c with icici bank and kotak mahindra.

Actually i have some "fd" amount which i want to deposit but when i went to hdfc branch they told me that i have some - ve balance then i decided i don't want to continue with you i will deposit that amount other then hdfc bank because after a very long time i thought that i should use that account to but now i don't so please close that account.

This is really inappropriate and irresponsible behavior from a reputed bank like yours.
So i request you to kindly close my hdfc account a/c no: [protected] because it’s no longer required since i knew - ve balance and i don’t want to continue with your services.
I have moved from gurgaon so it won’t be easy for me to contact home branch,
Please consider this mail a final, closure of hdfc account a/c no: [protected].
Your assistance in this regard will be highly appreciated.

Myself miss. Rajeshree gaikwad, from raigad (Maharashtra). I got call rahul sharma ([protected]) and kavya sharma ([protected]) offer me job. They said that they are calling from hdfc bank delhi branch. They said if i pay some training and document verification money i got selected for hr round directly where i got selected 100%. Firstly they said to pay 1000 and after 3-4 days said to pay more 2100. By trusting them i pay total 3100 rs they said that money is refundable. But after that every time they demanded money to pay, now i am not able to pay money. I said them i don't want any job please return my money. They said that they will refunded on but from today they have not picking up my call. Not giving any answers to my call. Everytime giving useless reasons. I just want my money back. They don't have any right to fraud anyone like this. Yes i am searching job so that doesn't means they will cheat me and take advantage of my situation. How can hdfc bank fraud anyone like this.

I'd taken a personal loan from hdfc bank in 2008.in between i couldn't pay some emis as my salary account was changed to some other bank. Because of my negligence some emis were bounced and i was also charged with penalties.
But later on i paid the whole loan amount along with penalties. Still they are showing my loan status as settled on my loan statement. Even they didn't send me any noc till now. This is creating a lot of problems for me. I visited their office many times but this issue is not resolved till now.

March 14 of this year, because my account didn't have enough funds, a hdfc collection agent came home and took cash from us.
Again on 20 they debited the emi amount from my bank account.
Now when i'm calling the collection agent and customer care all they keep asking is do you have a receipt! But they don't want to check up their receipts of the said week.
I don't trust these companies. They can very easily use my situation and abolish my receipt from their records.
The agent has accepted that he came home to collect the amount. This is truly disgusting behavior from the company and the associates. Eating customers money
Loan# 47842043
Phone number : [protected].
Please resolve this before i go to court.

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 1827 without my concern on date:05/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 2032524
Name :- gajavelli gurvarao
Mobile no. :- [protected]
Credit card number ending :- 1827

Dear sir/ma’m,
I am regular client of your hdfc bank but form last few days i am harresed by your staff.
One of my stoped chq # 000062 return unpaid with reason funds insufficient on 12/05/2018 which was already stop in the month of jan’18 due to lost in transit by me. Today i visited your khanna branch (0112) and meet some smart bm mr chandan puri for enquiry the same.
He is telling that your account did n’t have funds so chq return. But i am unable to understand how my lost chq got return with fi reason. Even mr bm provoke me to do any complaints and do what ever you want to do.
As a female customer we have also right to take action against any unlawful activity which happen in my account # [protected]

Please find pics for your reference

I am unable to liquidate fixed deposit through netbanking. Still i am getting the below message when i tried online.

We are unable to liquidate your fixed deposit since the source account from which your fd was originally booked is closed/blocked. Please visit your hdfc bank branch for liquidating the fixed deposit.

I contacted so many times phone banking and send emails also but still the representative ask me to try online or visit the branch.

I tried so many times through online but it's failure. I am unable to visit the branch.

It should be fixed online because i booked fd through online only

I have ordered vitamin b12 from amazon.com on 24 may 2018 by mistake as my debit card is registered my amount deducted from my account rs 3876.35. After few minutes i have cancelled the order till date my amount is not refunded in account. I spoke to amazon.com. They told me that they recive money from bank when ur product shipped. As amount is in hold with hdfc bank. So i spoke to hdfc customer care but no action taken. My registered no is [protected]

I am unable to liquidate fixed deposit through netbanking. Still i am getting the below message when i tried online.

"we are unable to liquidate your fixed deposit since the source account from which your fd was originally booked is closed/blocked. Please visit your hdfc bank branch for liquidating the fixed deposit."

I contacted so many times phone banking and send emails also but still the representative ask me to try online or visit the branch.

Reference number - hbl=[protected]

I tried so many times through online but it's failure. I am unable to visit the branch.

It should be fixed online because i booked fd through online only

Customer id : 61038024

Dear team,

Please check my below mail communication with hdfc credit card. Its communication with hdfc in 2014 still its not closed because every time they have logic less talk unable to justify my concern. Our discussion start while amt. Was 18000/- also ready to pay that amt. To hdfc but they haven't provided me require document. Now amt is around 84000/- and asking to pay.

I am also ready to pay the 18000/- what was our discussed in our first talk. After hdfc fail to share with required detail.

Please read my below mail communication with hdfc team,

On wed, may 30, 2018 at 12:47 pm, manoj kumar wrote:

On thu, jul 14, 2016 at 5:00 pm, manoj kumar wrote:
Team,

Its more then 2 year back story you team not able to give me any single and on same. If you have then please come will detail we will discuss on same issue


Thanks & regards.

Manoj sharma
Mobile no: +91-[protected]

On fri, aug 8, 2014 at 9:59 am, wrote:
Hi team,

I still waiting for your revert. Because of your delay i will not pay any extra charge. Please share full card statement with me

Regd…

Manoj
Forex - ncr

From: senior management [mailto:priorityredressal. [protected]@hdfcbank.com]
Sent: monday, august 04, 2014 7:30 pm
To: manoj kumar (Wbpo - bos - wividus - finance)
Subject: re:'hbl=[protected]' hdfc bank credit card ending 6230

Dear mr. Kumar,

This is in continuation to our earlier e mail dated july 31, 2014 regarding your hdfc bank credit card account.

We understand from your e mail that you have certain reservations regarding the letter sent for reissue of your credit card. On receipt of your e mail, we had reviewed our records and we regret to inform that we are unable to process your request for card reissue due to mismatch in signature. We request you to resend the mid seeking reissue of credit card along with attached signature declaration form and kyc proof to the following address upon regularizing your credit card account to enable us review and do the needful.

Hdfc bank cards division
Po box # 8654
Thiruvanmiyur p. O.
Chennai 600 041

With specific to your concerns raised regarding non receipt of statements, we have arranged for our courier personnel to contact you and address your concerns in this regard. As informed during the call, the statements were dropped at your mailing address since residence was locked. We regret for the inconvenience caused to you in this regard.

We wish to clarify that we have included your card account to track your monthly statements delivery for we value your banking relationship with us.

We take this opportunity to inform you that the total outstanding balance on your card account as on date is rs. 26, 689.83. We request you to effect payment immediately to regularize your credit card account.

In the event you seek any further assistance / clarification with regard to your credit card, please feel free to call our bank representatives at:[protected] or write to us at: priorityredressal. [protected]@hdfcbank.com and we shall be glad to assist you.

In line with our focus and commitment to customer service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to our grievance redressal officer mr. Manoj prem at hdfc bank cards division, 8, lattice bridge road, thiruvanmiyur, chennai – 600041 or e-mail at grievance. [protected]@hdfcbank.com. Alternatively, you can call our grievance cell at tel:[protected].

Kindly note the query reference number for this correspondence is [protected].

Assuring you of our best services at all times.

Regards,

Pramod nair
Manager - correspondence (Chairman & md cell)

2nd communication.

On wed, jul 30, 2014 at 4:02 pm, wrote:
Dear team,

As below mail really very poor service from your side without understanding the how you can sent they type of mail. I have lost my card both debit and credit 4 month before for the i have submit the doc. For fresh card. But i have not received your any bill on my address. Without bill how i can pay the amt. That i have already informed your customer executive that please provide the full detail. But nothing is happen and you dropping below mail without any understanding. My total outstanding was 18-19k but now its showing the 31k i don’t know how it comes. Please let me know how it come.


Thanks & regd..

Manoj kumar
Wipro technology
+91-[protected]

— forwarded message —
From:
Date: thu, jul 24, 2014 at 7:18 pm
Subject: hdfc bank credit card overdue status
To: manoj. [protected]@gmail.com
Dear customer,

Re: your hdfc bank credit card # - xxxx-6230

It is unfortunate to note that we are not in receipt of regular payment towards the card outstanding. Our bank officers had attempted to contact you at the phone number recorded with us to remind you of pending card dues. However, our several attempts to reach you did not meet with success. Please provide your alternate contact number for us to update in our records.

Further, we confirm that there is an outstanding of rs. 31, 695.65 payable on your card account as on date. Request you to immediately effect payment of rs. 4, 844.28 to avoid invalidation of your card account.

Please ignore this mail if payment made already.

Please do get in touch with our retail portfolio management executive at the following number for any further clarification.

Officer name: sangeeta tiwari
Ph: [protected]

Assuring you of our best attention always,

Sincerely,

Officer
Hdfc bank - retail portfolio management
This is an automated message - please do not reply directly to this email
Know more about us on www.hdfcbank.com. connect with us on facebook at www.facebook.com/hdfcbank
_

We had a tax saving policy with hdfc which closed 2-3 years back. The policy had to be terminated because the hdfc bank team gave wrong inputs on the tax benefits. However, we later realized instead of saving we were spending more money. Since we could not terminate the policy in between, we paid all the terms and closed per the 5 year plan. We lost over one lakh rs. Later hdfc bank manager also agreed that his earlier team had misguided us on the policy. 4 days back we got a call claiming to be hdfc fund manager suraj yadav and said they are checking all previous records and noticed we were cheated with the policy and the bank wants to rectify. He had all details - policy no, account holder name, nominee name, etc. His conversation was so convincing that we fell for it. He said the bank is reaching out to all such customers who were misguided so that their trust stays with the bank. He asked to send him aadhar card copy, pan card copy and cancelled cheque. Then asked to deposit rs. 24, 000 and sent details on sms. When i told this person to send mail through official email id with the details he said he can't because their mails are tracked internally and there are chances other agents will come to know about it. This is complete fraud and damaging hdfc brand name. Request you to kindly look into this

Dear sir/madam,
My name is chakkaravarthi. B, i'm living in dharmapuri, tamilnadu. I have a salary account with hdfc bank, dharmapuri branch. A/c no: [protected]. I was using hdfc bank credit card also. I desided to settle my hdfc credit card followed by hdfc bank staff instruction on[protected]. I got approved sms for settlement amount rs.50, 800/-, 8 installments. As well as 1st installment amount rs.8, 700/- paid on[protected]. Balance 7 installment i have to pay every 18th of the month on next 7 months. Hdfc bank staff told after your 1st installment payment, my salary account lien mark automatically release in 1 or 2 working days. But, still my salary account lien mark not released. I requiesting them several times to releas the lien mark. Also i directly visited concern person mr. Jayakumar - [protected], mr. Ponperumal - [protected]. Both are no response to me. But, they are cheating me. Now i can not use my account nornally. I have some amount in my account. But, i can not use my money. I paid what they are asked amount. Why the hdfc bank doing like this.
I requesting you kindly help me to release my account. Pls help me, i have many commitment for my money. Surely i will pay another upcoming installment amount also.
Please take immediate action for the concern team.
My mobile number is: [protected].
Pls help me...

Opted for debit card emi purchase on flipkart on 15th may, with loan number: 35896738,

Got sms for loan booked on the same with emi details too,

The order has been cancelled on the same day within a few hours, but still even after 10 days it hasn't been closed.

Flipkart says it refunded the amount with banking txn id:[protected], and says to check with bank,

The best part is after numerous calls with hdfc customer care, there is no dedicated team who takes care of this, and they say to check with flipkart on the same, and they say it comes under in both credit cards and debit card as well as banking dept and loan dept too,

From past 5 days i have following up on the same with both the sites but none of them are ansering and hdfc keep on saying check with flipkart, and my first emi is getting auto debited tomorrow, in dilemma what to do and where to go except paying charges for my mistake done

If you opt for this in any of the modes then be prepared to waste your time on the same,

Hdfc team, if you dont have a proper system for this then please stop this service rather than wasting our time as well