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HDFC Bank Complaints & Reviews

2.9
Updated: May 26, 2026
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HDFC Bank reviews & complaints page 956

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R
Ramanathan Govindasamy
May 25, 2018
Resolved
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Resolved

I need some clarification on my personal loan applied on 30th jan 2011. When i was applied that personal loan i was supposed to vacate my current residence in one week. I clearly said this to the pl executive i will apply loan after i moved to new residence but see told it will process within a week so no issues you can apply loan. Unfortunately it was not happened in the week so the address verification got failed the loan was rejected.

After the loan rejection i got a call from pl ric department they told like your address verification got filed your loan was rejected he asked me the reason why u gave fake address then i clearly explained him which is written in the above paragraph. He asked me to come and meet me in person to pl, nelson manickam road branch.

I met the person who called me (Name not remembered) he didnt accept my explanation then he asked me to pay the processing fee of rs. 2000 otherwise you will get the loan in any of the bank in india. I argued with him it was not my mistake it is clearly the executive's mistake but no use. I paid the processing fee and come out.

It was happened before 6 years. Upto 2017 i have no issue in getting loan in other banks, last time when i applied pl in kotak mahendra bank they rejected the loan due to this. Currently there is an app called hunter, there bank can scan an applicant document and verify my orginality.

Let me what is the solution of the issue. The mistake is from that executive but i am suffering due to that currently i have two personal loan and i am paying it regulary in indus ind and icici bank.

Thanks,
Ramanathan
Jun 28, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 28, 2018
HDFC Bank Customer Care's response
Dear Customer,

Please e-mail us at [protected]@hdfcbank.com along with below details for further investigation. Loan Reference Number/ Application Number Name of the Applicant (as it appears in your Loan application form) HDFC bank account number ( In case you hold account with HDFC Bank) Your Address Your contact number(s) Type of Loan (e.g. Personal/Express Loan Plus/Auto ) Amount of Loan Name of the Direct Selling Associate/Sales person (if available) Contact Numbers of the DSA/Sales person (if available) Date on which Loan Application was collected List of other Documents Collected Any communication from the DSA Providing a quick update and satisfactory resolution is a matter of commitment for our Bank. We will revert very quickly once the information is provided in the given format.

-Manoj
HDFC Bank Customer Assistance
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    S
    Subhankar000
    from Delhi, Delhi
    May 25, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110092

    Hi sir
    I have ur bank credit card 4 month ago i am not recieved the bill in email or sms of bill so i little bit late to pay the bill but once i know the my bill with late fee i request to ur customer care to reversal the late fee he ansure me that he process that and he tell me the remaining full amount to pay i immediately pay the amount but in next bill i received late fee on late fee those add in last month i call to customer care again and talk to senior mr santosh ji he ansure that all amount is revised but in next month we recieved two reversal of 800 but the first late fee is remain same and ur bank add late fee again so plz help me on this matter other wise send me the final bill up to may and i have to pay and quit from ur credit card member list
    My card no-[protected]
    Regards
    Subhankar jha
    [protected]
    [protected]
    Jun 28, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 28, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We have taken note of your comments expressed with regard to your credit card, you may look forward to receiving a response to your e-mail id within 3 working days. The reference number for this interaction is[protected].

    -Manoj
    HDFC Bank Customer Assistance
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      H
      Hai Surya
      from Chirala, Andhra Pradesh
      May 25, 2018
      Resolved
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      Resolved

      Address: Guntur, Andhra Pradesh, 522601

      Cancellation of one assist membership
      I am a hdfc bank credit card holder. The bank has auto debited rs. 2999/- from my credit card number ending with 1065 without my concern on date:24/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.2999/-

      Credit card number ending :- 1065
      Aug 6, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Dear Customer

      Greetings from OneAssist..!

      We deeply regret for the inconvenience caused to you & appreciate your patience.

      We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

      Should you require any further assistance, please reach us at[protected].

      Regards,

      Sagar

      Team OneAssist
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        L
        Livya jino
        from Bengaluru, Karnataka
        May 25, 2018
        Resolved
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        Resolved

        need to reset food plus card pin

        Address: Bangalore, Karnataka

        Myself livya paul, working in bangalore tcs.
        I forgot the pin of my food plus card, also i'm not receiving any sms alerts.
        Now i need to check my available card balance.
        I tried to reset through online, but i don't remember my user id/password.
        Could you please suggest some eeway to check my balance.
        Could you please give further assistance on the above issue.

        Card no: ending in 5548...
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        12 found this helpful
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        R
        from Delhi, Delhi
        May 25, 2018
        Resolved
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        Resolved

        Address: Kolkata, West Bengal, 700078

        Respected sir,

        I ramesh manna, a customer of hdfc bank. I am unable to pay the due of my hdfc credit card for the last four months. I am now jobless and my mother’s health condition is bad for the last six months. I am relentlessly hopeless and living in huge mental pressure. I am being mentally torture and mentally harass by hdfc bank employee & collection agent. They are consciously calling me and giving me warning that tomorrow pay the amount otherwise they will make me and my father in jail.

        My earnest request is to make a settlement of my credit card and issue me a “no-objection certificate”. Otherwise, i am bound to do suicide that particular situation and sincerely unable to make due payments.

        My credit card details:

        Name - ramesh manna

        Card no - [protected]

        Kindly look into my concern and please help me.

        Thanking you,

        Ramesh manna
        Mob-[protected]
        Jun 27, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 25, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We have taken note of your comments expressed with regard to your credit card, you may look forward to receive a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

        -Anay
        HDFC Bank Customer Assistance
        Very bad response
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          A
          Ashu2707
          from Noida, Uttar Pradesh
          May 25, 2018
          Resolved
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          Resolved

          Address: Mathura, Uttar Pradesh, 281001

          The query reference number for my complain e-mai to hdfc bank: [protected]. I am very unsatisfied from your all communications phone banking and emails both are worthless for me, no one can help me out in this condition its ok no issues i will pay the amounts two times but i will never use your credit card again because your customer care service is not so much good as i think i have three accounts in your bank mine, my mother's and my brother's and this card belongs to my mother but she didnt know about the credit card that what is the credit card and how to use it only i will use her credit card and i only make the payments for it but your phone banking executive said that i have to talk to her first than he will help me but when in morning i am in my office and she is at home so how could i gave her a call and in evening time when i call customer care no one is there to pick up my call.
          Jun 25, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 25, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We have taken note of your comments expressed with regard to your credit card, you may look forward to receive a response to your e-mail id in 3 working days. The reference number for this interaction is[protected].

          -Anay
          HDFC Bank Customer Assistance
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            P
            PareshGupta
            from New Delhi, Delhi
            May 25, 2018
            Resolved
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            Resolved

            lost hdfc food card and re-issue a new one

            I am tcs employee. I have lost my food card and already blocked it through hdfc phone banking. Can you please help me getting new food card and to transfer the balance amount from old card to new card. I have already send request mail to support email id foodcardsupport. [protected]@hdfcbank.com but not getting any response.

            Lost food card number: [protected]

            My location: tata consultancy services, okaya center,...
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            U
            uthama
            from Mumbai, Maharashtra
            May 25, 2018
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            Resolved

            Address: Coimbatore, Tamil Nadu, 641034

            My name is uthamaraj. Recently i applied for credit card and got it now. I 25th may 2018 900rs deducted for something shield policy mentioned. Im really shocked about that. I didnt use the credit card for anything bt balance is deducted.
            Please cancel this thing and refund my amount as soon as possible and secure my card for this kind of deduction. I trusted bank and i gave my personal information but unwantedly balance deduction occurs without my concern without notifing anything.
            In future do not make any unwanted transaction from my credit card.

            Description in deduction is hegic-crdt shld & fl cvr
            900rs and payment type is dr

            Email id :[protected]@gmail.com
            Card no : [protected]

            Regards
            Uthamaraj
            [protected]
            Jun 27, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 25, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We wish to inform you that, credit shield policy was debited to your card account basis your duly signed credit card application. In the event, you wish to cancel the same, we request you to contact Phone Banking or write to us to [protected]@hdfcbank.com and we shall assist you.

            -Anay
            HDFC Bank Customer Assistance
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              B
              Balakrishna Goba
              from Hyderabad, Telangana
              May 25, 2018
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              Address: 500045

              Hi sir, this is balakrishna, holding the hdfc titanium credit card (5241 xxxx xxxx 0273) and mobile number (88xxxx5257). My complaint is that some amount from my card is deducted from card.

              I received monthly statement on 19th may 2018, it shows :
              Payment due date : 07/06/2018
              Total dues: 22, 628.64
              Minimum amount due : 1, 140.00
              Credit limit available: 26, 000
              Credit limit available : 3, 371 0.00
              _

              Then, i used card at bajaj electronics for rs 1/- (Date 19/05/2018) : limit shows : 3370

              And 22/05/2018, i paid minimum due: 1140
              Then it shows credit limit available : 1508.52

              Then what happens remaining amount 3000+ ???
              Can you please, refund the amount as soon as possible...
              Thanks,
              Balakrishna
              Dear Customer,

              With regard to your query on limit of your credit card please feel free to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no

              -Manoj
              HDFC Bank Customer Assistance
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                J
                jjluis
                from Mumbai, Maharashtra
                May 24, 2018
                Resolved
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                Resolved

                Address: Mumbai City, Maharashtra, 400050

                Hi,

                I am a hdfc bank customer with a saving acoount. They just ignore customers. All complaints are met with a sorry. I have changed my personal banker with them but its of no use. They blocked my atm card without any legal evidence and with no intimatiin to me and its not yet activated when i need it most. I lohged a complain mumh[protected]. No response from custoner support or my personal banker. They say they dont know why they blocked it and are giving me false reasons to justify themselves. Its a shame. No response from their team at all.
                Jun 26, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 25, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

                -Manoj
                HDFC Bank Customer Assistance
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                  P
                  pandey.destiny
                  from Gurgaon, Haryana
                  May 24, 2018
                  Resolved
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                  Resolved

                  Address: Gurgaon, Haryana

                  Hi,
                  I have been using credit card from last one year. I was lured to take credit card by offering me lifetime free membership. I asked them thoroughly that is there any hidden term and condition for which i will be charged. They clearly denied that i will never be charged for my membership. This month i saw in my credit card statement a transaction of 500 rupees in addition to rs.90 igst for membership renewal fees. Since the words from my bank are now broken, i feel the strong urge to make them correct this as per the offer they gave me. Also i have contacted to hdfc phone banking service but did not get satisfactory response from them.
                  I request bank to reverse this transaction and not charge me for the membership fees. Kindly look into it and resolve the issue.
                  Thanks
                  Jun 24, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 24, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  I request you to share your Card No., Charged details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                  -Anay
                  HDFC Bank Customer Assistance
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                    C
                    Ckeertana
                    from Cuddapah, Andhra Pradesh
                    May 24, 2018
                    Resolved
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                    Resolved

                    Address: 505001

                    I'm Using HDFC Credit card. Without any intimation you have ready to deducted the amount of 1399 from my credit card

                    Kindly cancel this plan and request you to don't deduct any amount .This is unacceptable that you activate any service without information of customer. Please deactivate and don't deduct amount. Also I dont know contact help line
                    Jul 6, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 28, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in

                    -Anay
                    HDFC Bank Customer Assistance
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                      S
                      sivakk
                      from Rayachoti, Andhra Pradesh
                      May 24, 2018
                      Resolved
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                      Resolved

                      Address: Chennai, Tamil Nadu, 600088
                      Website: HDFC

                      I am repeatedly getting calls from HDFC for personal loans, credit cards from various numbers. HDFC people say they have a database from which they call. i was fed up with 4 calls a day and even after rejecting and threatening to raise a compliant against them. they don't care.
                      Worst part is they change their phone number every 15 days. need help in this issue.
                      Jun 30, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 25, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Let us look into it for you. Please share the caller details along with your contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
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                        K
                        from Mumbai, Maharashtra
                        May 24, 2018
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka, 560068

                        I would request HDFC Bank to cancel my Personal loan[protected] due to fraudulent and unethical activities in loan processing.

                        1. During loan process, it was committed ROI as 10.99% but disbursed loan with 13.99% ROI. When called back, it was told some miscommunication happened between sales manager and back-end team, but cant it reverted as money already disbursed.
                        2. I have not signed any document for insurance for this loan neither discussed about it, but insurance amount deducted on disbursement.

                        Now I'm afraid of fraudulent banking within HDFC and would prefer to take out of my all accounts to other bank which have been giving around Rs50k interest every month to HDFC.

                        Yours faithfully,
                        Kamal
                        [protected]
                        Email: [protected]@gmail.com
                        May 24, 2018
                        Complaint marked as Resolved 
                        Again fraud. No communication with customer but marked as resolved. Its NOT Resolved.
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 28, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We are working on your concerns vide ref no:[protected] and will get back to you within 4 working days.

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          M
                          Maruti Kumar Mondal
                          from Baharampur, West Bengal
                          May 24, 2018
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra
                          Website: www.hdfcbank.com

                          Dear Sir,
                          My name is Maruti Kumar Mondal. Recently I applied for an HDFC credit card. Luckily, I got the card after eligibility check. Two days after the activation, ₹900.00 got deducted from my card for "hegic-crdt shld & fl cvr".

                          I did not opt for any of the credit shield policies or health or life insurance in first place. I don't know why hdfc being such a reputed organisation cross sell these insurance products in this unauthorized manner.

                          I requested for policy cancellation after talking to customer care. They said policy amount of ₹900.00 will be refunded but not yet done.

                          So, I would like to request you to take necessary steps to cancel the HEGIC-CRDT SHILD Coverage and refund the amount to my credit limit. I am not at all interested in this type of policies or Coverages.

                          Yours faithfully,
                          Maruti Kumar Mondal
                          Mobile no. [protected]
                          Jun 25, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 25, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your complete concern, Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Anay
                          HDFC Bank Customer Assistance
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                            Kaji7860
                            from Ranaghat, West Bengal
                            May 24, 2018
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                            Address: North 24 Parganas, West Bengal, 743145

                            Thanks for choosing oneassist plan!
                            Your hdfc bank credit card will be charged with plan fees of rs1399.
                            Send stop oa to [protected] in next 48 hours to opt out
                            Credit card muja ab take nahi mila bt a msg q aia mains to service active nahi kia tha
                            Service ki deactivated kar do nahi to make credit card accepte nahi karonga qurier boy aia to
                            Jaldi deactivated karia
                            HDFC Bank customer support has been notified about the posted complaint.
                            "Dear Customer

                            Greetings from OneAssist..!

                            We deeply regret for the inconvenience caused to you & appreciate your patience.

                            We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                            Should you require any further assistance, please reach us at[protected].

                            Regards,

                            Sagar

                            Team OneAssist"
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                              D
                              dinesh273
                              from Hyderabad, Telangana
                              May 24, 2018
                              Resolved
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                              Resolved

                              Address: Hyderabad, Andhra Pradesh
                              Website: HDFC

                              My hdfc credit card validity expires on 6th june 2018 and i have no dues, but still i have not received any communication from the hdfc regarding the renewal. I tried to resolve the matter through online customer care by providing all the details asked for and as directed by them. But inspite of many attempts their system is not accepting the date of expiry though i submitted the details in their prescribed format. Request to do the needful.

                              Haribabu
                              Mobile:[protected]
                              Jun 29, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 24, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We wish to inform that your credit card has been dispatched to your mailing address through Blue dart courier with Awb [protected] on 22/05/2018.

                              -Bejoy
                              HDFC Bank Customer Assistance
                              Thank You so much, but still waiting for the delivery pl
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                                K
                                Khushivds
                                May 24, 2018
                                Resolved
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                                Resolved

                                Address: Gurgaon, Haryana, 122001

                                Hi,

                                I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 2k.

                                Could you please transfer the amount in the new card. I am waiting for your response.

                                The food card number is : [protected]

                                Please resolve this matter asap.

                                My email : agrawal. [protected]@tcs.com
                                Jun 24, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 24, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We request you to contact our Phone Banking for blocking and re-issuance of forex card. Our Phone Banking numbers are available on below link. https://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking

                                -Anay
                                HDFC Bank Customer Assistance
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                                  A
                                  amitalewa
                                  from Delhi, Delhi
                                  May 24, 2018
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                                  Address: Mumbai City, Maharashtra
                                  Website: www.oneassist.in

                                  Cancellation of one assist membership
                                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 3188without my concern on date:07/05//2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                                  Oneassist relationship number : 2040520
                                  Name :- rajpal sharma
                                  Credit card number ending :- 3188
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  "Dear Customer,

                                  Greetings from OneAssist...!

                                  We deeply regret for the inconvenience caused to you.

                                  As per your request, plan has been cancelled vide Service Request number 3201578 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                  Regards,

                                  Riddhi

                                  Team OneAssist "
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                                    A
                                    Amol V. Bole
                                    from Pune, Maharashtra
                                    May 24, 2018
                                    Resolved
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                                    Resolved

                                    Address: 400709
                                    Website: www.hdfc.com

                                    Dear sir,

                                    I purchased the home (In nov 2017) in akurli, tal - panvel, dist - raigad, which is 2 km from panvel station. For the same home i took the home loan (In nov 2017) from hdfc koparkhairne branch with file number[protected]. While applying for loan i have submitted note that, i want clss subsidy. On february 6, 2018 i discussed on phone to hdfc regarding clss subsidy. After the discussion, hdfc (Baburav m rangasur) wrote email to me that "we cannot forward your application to claim subsidy as the property purchased by you falls in a rural area (As per the census 2011) and is not covered under the list o[censored]rban cities/towns covered under pmay."

                                    One of my friend (Sonu prajapati, mob - [protected]) purchased the flat in same society 4 months ago and took home loan from icici bank, he got the benefit of this scheme. If icici bank providing subsidy then why not hdfc?

                                    I request you please support me to solve this issue. Hdfc is not ready to give the subsidy. Please tell me what i have to do in this case?
                                    Jun 29, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 25, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

                                    Regards,
                                    Team HDFC Home Loans
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