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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 15, 2025
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I
IshanShingne
from Mumbai, Maharashtra
May 14, 2018
Resolved
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Hello team,

I am ishan shingne
A/c no: [protected]
I have paid amount of rs 285 to manas veg treat restaurant today (Date "14th may 2018")
First time payment get failed
Ref no: 003236
Second time payment get successful
Ref no: 003237

But when i checked my accounts, at both times payment get deducted from my account.
I also checked transaction at restaurant's end but his machine was showing only 1 transaction from my side.

Kindly help me to get my money back that i have paid extra.

Restaurant contact number:[protected]
Restaurant name: manas veg treat
Address: c-7/1, savita chemical rd, midc industrial area, pawne, navi mumbai, maharashtra 400705

Thanks,
Ishan shingne
+[protected]
Jun 12, 2018
Complaint marked as Resolved 
Got amount in my account thanks for your kind help
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 15, 2018
HDFC Bank Customer Care's response
Dear Customer,

As on May 15, 2018 the amount has not been claimed by the acquiring bank. In case the acquiring bank does not claim the transaction amount by the 9th day, the amount will be re-credited to your account. In case, you do not find any credit to your account after the above-mentioned time frames (as applicable), we request you to refer to the Dispute process as follows: Kindly fill in the Card holder Dispute form & the proof that you have attempted to resolve the dispute with the Merchant ( (i.e. Email comm.or letter) and fax it across to us on[protected] to the kind attention of Charge-back Unit mentioning the reference number[protected] in the subject line of this e-mail, so that we can initiate a charge-back. Please write back to us confirming the date when you have faxed the same, to enable us to confirm its receipt. Please visit the following link for Card holder Dispute form : http://www.hdfcbank.com/assets/pdf/Cardholder_Dispute_Form.pdf Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance / clarification and we shall be glad to assist you.

-Anay
HDFC Bank Customer Assistance
May 16, 2018
Updated by IshanShingne
1) By 9th day you mean 23rd May 2018?
2) Its me who loosed money, why don't you submit me proof that acquiring bank has claimed the amount if they claim in 9 days. So I will be in batter position to handle the situation. In case you can not give me proof, give me in writing, I will escalate it to Bank Abusement
3) Please mention Fax number on which you want me to share my communication details with vendor.
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    F
    Financial Security
    from Kolkata, West Bengal
    May 14, 2018
    Resolved
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    Resolved

    Respected sir,

    My name is Sankar Mookerjee. I have joined HDFC life insurance company limited as an agent 5 years back. I have resigned 04.04.2017. I got my necessary Cessation Certificate from HDFC Life Insurance Co. Ltd. But still my pan number looked up in IRDA portal.

    Applicant name Sankar Mookerjee
    Certificate no -
    Insurer name HDFC life insurance company ltd
    Category Life

    Therefore you are requested to cancel my URN from your portal.

    Thanking you.

    Regards,
    Sankar Mookerjee
    +1 photos
    May 20, 2018
    Complaint marked as Resolved 
    After visiting few days HDFC Life accepted my resignation and they issued Cessation Certificate (Which was attached with my complaints) on 04th April 2017. But after 13 months also they didn't get any time to process the same for URN cancellation. Therefore, you are requested to cancel my URN and oblige me.
    HDFC Life customer support has been notified about the posted complaint.
    May 20, 2018
    Updated by Financial Security
    Just now I have checked, still my URN is showing in IRDA Portal
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      I
      Isha Raghav
      from Gurgaon, Haryana
      May 14, 2018
      Resolved
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      Resolved

      Address: 122016

      Hi,
      My name is nisha. I am a working woman. As i have a salary account in hdfc. I am going to use credit card also. But it very redeculous that hdfc put on late fee on my credit card with taxes without any notofication through mail or an hard coppy not even message too. It very bad for all customers who are using hdfc services. I dont know how all are survive through hdfc services. Even i am going to take a big loan from hdfc bank. But now through there services harsh to say this not to go ahead

      I want my money back today otherwise i sue this complaint very large
      Jun 27, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 15, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Being sensitized, we have reversed late fee of Rs.750.00 billed to your card account and this credit will reflect in your May 2018 statement.

      -Anay
      HDFC Bank Customer Assistance
      May 28, 2018
      Updated by Isha Raghav
      Mr. Anay

      will you please clear me why HDFC put finance charges if you already put Late fee on customer.nevertheless if you revert my late fee by accepting your fault then why you impose finance charges on me

      and why you put late fee with GST without any notification..when custom er complaint this u say sorry and revert their only late charges not GST why>??? because HDFC bound by the RBI rules..sir first do your responsibilities very well then to bound and all. and now how i receive all the credit card statement properly.??????????????

      make customers not to loose them

      now i am requesting to HDFC to back my finance charges a
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        P
        Prudhvi Krishna
        from Tirupati, Andhra Pradesh
        May 14, 2018
        Resolved
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        Address: 517501

        I have used my debit card to buy a book in a local store, in first attempt as it showed transaction failed, merchant asked us to do it again, which resulted in money got debited twice (Rs.1120). Merchant is telling that for him money got credited only once. I have been trying to get hold of hdfc customer service but it has become very troublesome for me. [protected] this number not existed, [protected] over this number call getting dropped before connecting to executive. [protected] no one is picking up the call even, [protected] i have waited for 15 mins but no executive picked up. [protected] no one answering. Seriously its very disgusting to see a multi national wide bank like this maintaining its services at this level.
        Jun 26, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 14, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        I request you to share your account details, registered contact details, the transaction details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

        -Bejoy
        HDFC Bank Customer Assistance
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          visuvasa raj
          from Chennai, Tamil Nadu
          May 14, 2018
          Resolved
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          Resolved

          Address: 600096

          Hi,

          My food plus card is damaged, i am a msys employee, could you please block the card and issue the new card. Also my old card has balance money in that account around rs 1800.

          Could you please transfer the amount in the new card. I am waiting for you response.

          The food card number is : [protected]

          Please resolve this matter asap.

          My email : visuvasa. [protected]@msystechnologies.com
          Jun 27, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 15, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          Please visit below mentioned link and contact our phone banking number for blocking and reissuance of prepaid card: https://bit.ly/2fEZqtn

          -Anay
          HDFC Bank Customer Assistance
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            D
            Daman Arora
            from Delhi, Delhi
            May 14, 2018
            Resolved
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            Address: New Delhi, Delhi, 110051

            Hi

            My name is daman arora. I had a savings account in hdfc bank and i had closed it 2 years ago. From last 2 years i have been receiving statements of another account on my name which i didn't apply ever. The account which i am receiving statements ends with 7020. I have also mailed about closer of the account but still i am receiving statements of it.
            Please inform and confirm me about that which i didn't apply ever.
            Jun 20, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 15, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            Please mail us at [protected]@hdfcbank.com along with the copy of the email received by you for further investigation.

            -Anay
            HDFC Bank Customer Assistance
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              D
              Daman Arora
              from Delhi, Delhi
              May 14, 2018
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              Address: New Delhi, Delhi, 110051

              Hi
              My name is Daman Arora. I had a savings account and I have closed that account in HDFC bank 2 years ago. Yet I am still receiving statements of another account which I didn't apply ever which ends with 7020.Why am I receiving this statements?
              I have also mailed it about this but still I am receiving statements.
              Please confirm me about this.
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                S
                SAPNA JINDAL
                from New Delhi, Delhi
                May 16, 2018
                Resolved
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                Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

                It was observed that a fraudulent transaction has been done on my HDFC Bank credit card no [protected] on 01.05.18 for INR 2832/-.the same was immdtly reported to bank and it is requested to track the aforesaid transaction and do needful to remove the said amount from my bill details immediately.
                It is learnt that the said payment was deducted on account of linked.in. I may also inform you that I have not authorised any such deduction.
                Rgds,
                Jun 23, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 17, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                we have reviewed your comments expressed and request you to send the duly filled and signed dispute form to the below address to enable us to do the needful. HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041

                -Manoj
                HDFC Bank Customer Assistance
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                  O
                  Oumkar
                  from Delhi, Delhi
                  May 13, 2018
                  Resolved
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                  Dear sir.
                  Hdfc bank ltd has been issued a credit card no [protected] visa platinum card behalf of my a/c no. [protected] in hdfc bank south ext part 2 new delhi in month of february 2018. I have used this card. Bank has not been sent any information regarding due date of payments on my mail id or my mobile phone no [protected]. Also bank has not deliver statement at my mailling address. But i have droped a cheque of amount rs. 35000/. This cheque cleared on 05/05/2018 from my a/c. Total outstanding was rs 34583/. But bank has been charged late payment and finance charges as rs.450/ (Late payment) +81 (Gst) +1004.82 (Finance charges). So it is very painful and difficult to a new customer holding your bank credit card. I have complained 3times to phone bankers as complain nos. [protected] on dt 20/04/18and [protected] on dt. 09/05/18and on dt 13/05/18. But bank has refused to waived (Refund) the charges. So i request you to take necessary action and hope you to refund of illegal charges. Otherwised bank forced me to closed this credit card. Kindly do necessary and oblige.
                  Yours
                  Kamlesh singh
                  261. D. D. A. Flats
                  R. P. S. Colony. Khanpur. New delhi - 110062
                  Mo. [protected]
                  Jun 19, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 14, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id within 3 working days. The reference number for this interaction is[protected].

                  -Manoj
                  HDFC Bank Customer Assistance
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                    E
                    eliyaz shaik
                    from Noida, Uttar Pradesh
                    May 13, 2018
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                    Address: Jaipur, Rajasthan, 302023

                    I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0956 without my concern on date:15/05/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                    Oneassist relationship number : 4339873
                    Name :- shaik eliyaz
                    Mobile no. :- [protected]
                    Credit card number ending :- 0956
                    +1 photos
                    HDFC Bank customer support has been notified about the posted complaint.
                    "Dear Customer

                    Greetings from OneAssist...!

                    We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3177764 & the refund will get processed in 7 working days.

                    Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                    Regards

                    Sagar

                    (Team OneAssist)
                    "
                    The money is not refunded till now.
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                      S
                      Sajal Yaduwanshi
                      from Gurgaon, Haryana
                      May 12, 2018
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 110037

                      Reminder 3 on mail

                      Sir/madam

                      This is to inform you that my remaining amount was due 11k but bank frozen 24k without any notice. The amount was settled on emi from jan'18 & the last month due to my health issue & family problem. I had informed to someone from bank on call that i was not able to pay that month & i requested to her she allowed me 1 more month to complete.

                      However i called to collection team & customer care no one giving resolution

                      I got a call from preeti she took around 3 or 4 hours to confirm however the final answered "not possible from her"

                      It my humble request please unfreeze my extra amount because i have no condition to survive one more day.

                      Do the needful in reactivation of the same.
                      +1 photos
                      Jun 22, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 14, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      We understand that you have also raised your concerns at the office of the Managing Director vide Reference Number[protected] and you will receive a response from them to your e-mail ID. Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

                      -Manoj
                      HDFC Bank Customer Assistance
                      May 15, 2018
                      Updated by Sajal Yaduwanshi
                      Hi Sir,

                      Still i was waiting reply from them.i wrote mail on Friday
                      further thanks for reply that it will take another 4 days
                      i had great experience with HDFC bank so i again came to close outstanding amount but if we are late by one month i don't think so this is way to hold all balance .

                      regards,
                      Sajal
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                        R
                        ravi kumarsingh
                        May 12, 2018
                        Resolved
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                        Resolved

                        Address: New Delhi, Delhi, 110046
                        Website: www.consumercomplaints.in/new_complaint

                        Dear team,

                        I am raise the complaint on hdfc bank toll free no regarding my access amount refund so executive raise the complaint in system and she given me request no which is[protected] and she assured me refund will be done with in 1week but till date i am not got dd.
                        1. Why fake commitment given by hdfc bank
                        2. Every day i am send mail to md mr aditya puri he not take complaint seriously. And he given on stander reply on my mail.

                        Such third class service provide by hdfc bank.
                        Jun 14, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        May 12, 2018
                        Updated by ravi kumarsingh
                        Please arrange call back me after 5:00PM. My contact no [protected].
                        Verified Support
                        May 14, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        we have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected]

                        -Manoj
                        HDFC Bank Customer Assistance
                        Verified Support
                        May 14, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                        -Manoj
                        HDFC Bank Customer Assistance
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                          M
                          manish.s3388
                          from Vadodara, Gujarat
                          May 12, 2018
                          Resolved
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                          Resolved

                          Address: 110051

                          Sir i have credit card in hdfc bank, last 6 months i don't have job right now, so that i have plan settlement my credit card, last 3 months the hdfc peoples contact with me, i am told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me and they are spoke to me, settle this month afterwards they are not contact with me and i called some numbers they are not picking my call. So please to understand my issues and close my card with lowest settlement amount.
                          Jun 13, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 12, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your card details, registered contact details and the complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Bejoy
                          HDFC Bank Customer Assistance
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                            S
                            Samratmunshi
                            from Banposh, Odisha
                            May 12, 2018
                            Resolved
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                            Resolved

                            Address: Khordha, Odisha, 751001

                            Deposit charges on
                            11 may 2018 as depository charges apr[protected] and rs 885.00 is deducted.
                            I have already submitted application last year to close my dmat account. So why again my money is deducted.
                            Why unecessary deduction without using any dmat services every time. After submitting applications???

                            Account number :savings account no.: [protected]

                            Mobile number: [protected]
                            Samrat munshi
                            Jun 14, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 14, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Kindly email us at [protected]@hdfcbank.com mentioning your registered mobile number and share us the branch name and address where you have submitted your request for closure of your Trading and Demat Account. For the complete address and contact details of our Demat service providing Branches, please visit the following URL: http://www.hdfcbank.com/personal/find-your-nearest/find-demat-branch

                            -Manoj
                            HDFC Bank Customer Assistance
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                              pavan kashetty
                              from Eluru, Andhra Pradesh
                              May 12, 2018
                              Resolved
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                              Resolved

                              Address: 500062

                              Hi i received an call from hdfc bank saying you are applicable for credit card but now it show disapproved, but i got almost 3 calls from the bank for verification and they said it’s shippied and it will be delivered but when i see now it’s disapproved and no reason wen i call back to customer care whats exactly the issue i don’t know
                              Can you let us know what happen exactly after confirmation of my address everything they disapproved is it possible
                              Jun 13, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 13, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We'll look into that for you. Please write to [protected]@hdfcbank.com with Card application number, mode of application, date of application, complete address of branch if you have applied at the branch, complete name, and your contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                nckukreti
                                from Shahjahanpur, Uttar Pradesh
                                May 12, 2018
                                Resolved
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                                Resolved

                                In reference of above subject i have submitted cancelled cheque to deposit my deducted amount in to my saving account, but till date no confirmation received.

                                Once again i request to please refund all amount + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.

                                Policy no. 52712591
                                Policy no. 52712590
                                Jun 14, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 14, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have reviewed your comments expressed with regard to your credit card and we request you to contact our Phonebanking officers at[protected] for further assistance in this regard.

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  virender439
                                  from Noida, Uttar Pradesh
                                  May 12, 2018
                                  Resolved
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                                  Resolved

                                  Address: Faridabad, Haryana, 121004

                                  Dear sir,

                                  In my hdfc account.in transaction my balance show 3231 rs but my account show negative balance of -5576 dated 11/05/2018. Because of this i can't use my money on time
                                  Please take necessary action about this issue
                                  This incident was happened more than two times. If it happened in future i will close my account
                                  Thanks
                                  Regards
                                  Samay singh
                                  +2 photos
                                  Jun 15, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 15, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We have checked your account and note that currently there are no funds on hold in your account. In case of any query, you can contact our Phonebanking Team or visit our nearest branch and speak to the Branch Manager. Kindly visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: https://bit.ly/1FVOjPE. https://bit.ly/1eQZPmu.

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    Vijay Gordhan Rohit
                                    from Vadodara, Gujarat
                                    May 11, 2018
                                    Resolved
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                                    Resolved

                                    Address: 391760

                                    As per insta jumbo loan 110000 foreclose with gotri road, vadodara branch support staff customer care executive discussion paid 110000 loan pre close amount 76833 dated 22nd september 2017 but not close there is miscommunication of customer care executive still out standing remaining paid 28600.ac no [protected] same concern lots of mail to customer services. [protected]@hdfcbank.com & personal banker vishal but no any issue short out but said reaming amount paid i have taken 95000 insta jumbo loan & paid 110000 jumbo loan all process done in gotri road, vadodara branch with bank staff still no response.
                                    Jun 15, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 14, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We confirm that, we had already responded to your e-mail on May 09 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      R
                                      Reetu Malik
                                      from Bhiwani, Haryana
                                      May 11, 2018
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                                      Address: Faridabad, Haryana, 121007
                                      Website: Hdfc

                                      Dear Sir/ Mam,
                                      Today i tried to transact money from the city bank atm of azronda metro station at 8:01 pm. The amount has not been transact but it has been deducted from my account. Please solve my problem. I have also the atm slip in which it has been clearly given about dispenser failure. Please resolve my problem
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                                        L
                                        LK JHA
                                        from New Delhi, Delhi
                                        May 11, 2018
                                        Resolved
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                                        Resolved

                                        Address: 110087
                                        Website: bank atm hdfc bank

                                        I will withdrawal rs 20000 from my bank atm but i
                                        At that time will received only rs 15000 at that time for that i will complaint the same to my bank manager he will told me sorry we are correct they will not help me please do help me for the same at that i will inform security gaurd he will check the same time around 6:58 pm next day will visit bank manager for the same they will not help me nobody will help me please help me for the same
                                        Hdfc bank mianwali branch new delhi 110087

                                        Regards

                                        Lk jha
                                        [protected]
                                        Jun 14, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 14, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We are working on your concerns vide ref no:[protected] and will get back to you within 4 working days.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
                                        I dont want to renew oneassist how can hdfc renew without my permission
                                        Dear Customer,

                                        Greetings from OneAssist...!

                                        We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

                                        Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

                                        Regards,

                                        Deepali

                                        Team OneAssist
                                        My credit card number is [protected]. My old mobile number is [protected] and new one is [protected]
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