Hi,
I purchased an apple ipad on 10th february under the 'valentine's day 10000 cashback offer'. as per the offer a cashback of 10000 was supposed to be credited within the 90 days of purchase.
My friends and colleagues also purchased the same and are facing the same issues. Tried email the customer care, but the emails bounce back.
Its been more than 90 days and the cashback is not credited.
Under this scheme it was mandatory for the buyer to opt for 6 months emi.
Purchased the ipad in croma retail hyderabad.
date of purchase : 10th feb 2018
Store : croma retail, punjagutta, hyderabad
News article:
https://www.digit.in/general/apple-hdfc-bank-valentines-day-offer-cashback-of-up...⇄
"apple has partnered with hdfc bank to offer cashback o[censored]p to rs 10, 000 on select iphones, ipads and macbook models, as a part of its valentine’s day promotion. The istore website has listed the offers and it should be noted that to be eligible for it, buyers need to purchase the apple devices using an hdfc bank debit card, credit card or consumer durable loans, and it will only be eligible at authorised offline apple re-sellers till february 14.
The purchase of the apple products should be made with hdfc bank easyemi scheme on pine labs payment terminals for credit card emi and debit card emi, or else one won’t be eligible for the cashback. Additionally, the offer is not applicable on hdfc bank corporate cards."
May 23, 2018
Complaint marked as Resolved Indeed the Cashback has been credited, but clearly there was a huge miscommunication.
The cashback was supposed to be credited within 90 days and the cashback was credited post 90 days of purchase.
The real frustration however was when we called customer care they denied having any such offers. While some of my colleagues were told the Offer was only for NON EMI purchases.
These misinformation lead to panic.
I am relieved that the amount is credited.
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 22, 2018
HDFC Bank Customer Care's response Dear Customer,
We wish to confirm that Rs 10, 000.00 cashback has been credited to your credit card on 19/05/2018. The same shall reflect in next billing statement.
-Manoj
HDFC Bank Customer Assistance