| Address: Mumbai City, Maharashtra |
This is vineet kumar saxena, and my card number is [protected], i have a priority pass issued by your esteemed bank which i was using for accessing airport lounge as i am a frequent traveller. All of a sudden i came to know that all airport lounge usage is charged in domestic travel and it has been charged to me without my knowledge.
1. I had some other credit card from your bank, and i was persuaded by your executive to take a regalia card and usp was lounge access that how i converted to this and i got priority pass. I am pretty sure that you must be having a recording of that, now once while selling you can call why not while coming up with new rule. (You can check when i converted to regalia and conversion was confirmed on phone)
2. As all charges are notified by a sms or mail, as per the court ruling, than why not these charges ever been notified to customer that this much charge has been done on your card. This is sheer cheating as i don’t even come to know of that my card has been charged, this is a fraud and can be reported to the right agency.
3. Also during my conversation with phone banking officer, i was told that all my lounge access charges will be waived off, and based on that assurance and i consulted the lady for same i made another transaction and bought a google pixel on emi, now i am paying interest and emi. This conversation was also on recorded line just before my last transaction on this card for google pixel. I fail to understand how you people can fool around and make money, and never expected of a bank of such repute.
4. Even now i was planning to buy pro growth policy, and your executive was saying that charges will be waived off and i should go ahead and purchase the policy. This is ridiculous and absolute cheating
I had done a transaction of approx 2.6 lac in march-2017, and i repaid in that amount in few months so while repaying the last balance i realised that my balance is higher than expected than i scrutinized the statement and got a shock that this fraud is happening on my card without being notified to me charges are levied for lounge usage.
Now, i would request you to please let me know the total charges your bank has levied for lounge access, and would request for reversal of that charges. As i have stopped using the lounge once i came to know about charges being levied on customer without notifying. I am still flying at same frequency if any travel details needed i would provide you the same.
Also i have not got the cash back on purchase of google pixel-2, please expedite the same also please reverse the charges so that i can continue to use the card as i am abstaining from this.
Lastly, as a bank of high repute please get your call centre lines corrected, as it is impossible to get to those lines and if at all you get them it will get disconnect in between, i had tried numerous times and failed on number of times i am using[protected] & [protected] and had faced difficulties on both. More so the quality of phone banking officer is again questionable. I would request please try citi bank, standard chartered, or american express and feel the difference. This is just a feedback i am no one to comment on it.
Jun 22, 2018
Complaint marked as Resolved
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 18, 2018
HDFC Bank Customer Care's response Dear Customer,
We have reviewed your queries and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].
-Manoj
HDFC Bank Customer Assistance
Here are the details:
1.ChequeReference no.:[protected]
Date: 14th December 2017
AND
2.ChequeReference no.:[protected]
Date: 18th December 2017