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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 16, 2025
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HDFC Bank reviews & complaints page 962

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I
Isha Raghav
from Gurgaon, Haryana
May 14, 2018
Resolved
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Resolved

Address: 122016

Hi,
My name is nisha. I am a working woman. As i have a salary account in hdfc. I am going to use credit card also. But it very redeculous that hdfc put on late fee on my credit card with taxes without any notofication through mail or an hard coppy not even message too. It very bad for all customers who are using hdfc services. I dont know how all are survive through hdfc services. Even i am going to take a big loan from hdfc bank. But now through there services harsh to say this not to go ahead

I want my money back today otherwise i sue this complaint very large
Jun 27, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
May 15, 2018
HDFC Bank Customer Care's response
Dear Customer,

We wish to clarify that, payment of at least the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Being sensitized, we have reversed late fee of Rs.750.00 billed to your card account and this credit will reflect in your May 2018 statement.

-Anay
HDFC Bank Customer Assistance
May 28, 2018
Updated by Isha Raghav
Mr. Anay

will you please clear me why HDFC put finance charges if you already put Late fee on customer.nevertheless if you revert my late fee by accepting your fault then why you impose finance charges on me

and why you put late fee with GST without any notification..when custom er complaint this u say sorry and revert their only late charges not GST why>??? because HDFC bound by the RBI rules..sir first do your responsibilities very well then to bound and all. and now how i receive all the credit card statement properly.??????????????

make customers not to loose them

now i am requesting to HDFC to back my finance charges a
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    Prudhvi Krishna
    from Tirupati, Andhra Pradesh
    May 14, 2018
    Resolved
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    Resolved

    Address: 517501

    I have used my debit card to buy a book in a local store, in first attempt as it showed transaction failed, merchant asked us to do it again, which resulted in money got debited twice (Rs.1120). Merchant is telling that for him money got credited only once. I have been trying to get hold of hdfc customer service but it has become very troublesome for me. [protected] this number not existed, [protected] over this number call getting dropped before connecting to executive. [protected] no one is picking up the call even, [protected] i have waited for 15 mins but no executive picked up. [protected] no one answering. Seriously its very disgusting to see a multi national wide bank like this maintaining its services at this level.
    Jun 26, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 14, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your account details, registered contact details, the transaction details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Bejoy
    HDFC Bank Customer Assistance
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      V
      visuvasa raj
      from Chennai, Tamil Nadu
      May 14, 2018
      Resolved
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      Resolved

      Address: 600096

      Hi,

      My food plus card is damaged, i am a msys employee, could you please block the card and issue the new card. Also my old card has balance money in that account around rs 1800.

      Could you please transfer the amount in the new card. I am waiting for you response.

      The food card number is : [protected]

      Please resolve this matter asap.

      My email : visuvasa. [protected]@msystechnologies.com
      Jun 27, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      May 15, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      Please visit below mentioned link and contact our phone banking number for blocking and reissuance of prepaid card: https://bit.ly/2fEZqtn

      -Anay
      HDFC Bank Customer Assistance
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        D
        Daman Arora
        from Delhi, Delhi
        May 14, 2018
        Resolved
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        Resolved

        Address: New Delhi, Delhi, 110051

        Hi

        My name is daman arora. I had a savings account in hdfc bank and i had closed it 2 years ago. From last 2 years i have been receiving statements of another account on my name which i didn't apply ever. The account which i am receiving statements ends with 7020. I have also mailed about closer of the account but still i am receiving statements of it.
        Please inform and confirm me about that which i didn't apply ever.
        Jun 20, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 15, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        Please mail us at [protected]@hdfcbank.com along with the copy of the email received by you for further investigation.

        -Anay
        HDFC Bank Customer Assistance
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          D
          Daman Arora
          from Delhi, Delhi
          May 14, 2018
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          Address: New Delhi, Delhi, 110051

          Hi
          My name is Daman Arora. I had a savings account and I have closed that account in HDFC bank 2 years ago. Yet I am still receiving statements of another account which I didn't apply ever which ends with 7020.Why am I receiving this statements?
          I have also mailed it about this but still I am receiving statements.
          Please confirm me about this.
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            S
            SAPNA JINDAL
            from New Delhi, Delhi
            May 16, 2018
            Resolved
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            Resolved

            Address: Gautam Buddh Nagar, Uttar Pradesh, 201308

            It was observed that a fraudulent transaction has been done on my HDFC Bank credit card no [protected] on 01.05.18 for INR 2832/-.the same was immdtly reported to bank and it is requested to track the aforesaid transaction and do needful to remove the said amount from my bill details immediately.
            It is learnt that the said payment was deducted on account of linked.in. I may also inform you that I have not authorised any such deduction.
            Rgds,
            Jun 23, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 17, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            we have reviewed your comments expressed and request you to send the duly filled and signed dispute form to the below address to enable us to do the needful. HDFC Bank Cards Division No.8, Lattice Bridge Road Thiruvanmiyur Chennai – 600 041

            -Manoj
            HDFC Bank Customer Assistance
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              O
              Oumkar
              from Delhi, Delhi
              May 13, 2018
              Resolved
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              Resolved

              Dear sir.
              Hdfc bank ltd has been issued a credit card no [protected] visa platinum card behalf of my a/c no. [protected] in hdfc bank south ext part 2 new delhi in month of february 2018. I have used this card. Bank has not been sent any information regarding due date of payments on my mail id or my mobile phone no [protected]. Also bank has not deliver statement at my mailling address. But i have droped a cheque of amount rs. 35000/. This cheque cleared on 05/05/2018 from my a/c. Total outstanding was rs 34583/. But bank has been charged late payment and finance charges as rs.450/ (Late payment) +81 (Gst) +1004.82 (Finance charges). So it is very painful and difficult to a new customer holding your bank credit card. I have complained 3times to phone bankers as complain nos. [protected] on dt 20/04/18and [protected] on dt. 09/05/18and on dt 13/05/18. But bank has refused to waived (Refund) the charges. So i request you to take necessary action and hope you to refund of illegal charges. Otherwised bank forced me to closed this credit card. Kindly do necessary and oblige.
              Yours
              Kamlesh singh
              261. D. D. A. Flats
              R. P. S. Colony. Khanpur. New delhi - 110062
              Mo. [protected]
              Jun 19, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              May 14, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id within 3 working days. The reference number for this interaction is[protected].

              -Manoj
              HDFC Bank Customer Assistance
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                E
                eliyaz shaik
                from Noida, Uttar Pradesh
                May 13, 2018
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                Address: Jaipur, Rajasthan, 302023

                I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0956 without my concern on date:15/05/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                Oneassist relationship number : 4339873
                Name :- shaik eliyaz
                Mobile no. :- [protected]
                Credit card number ending :- 0956
                +1 photos
                HDFC Bank customer support has been notified about the posted complaint.
                "Dear Customer

                Greetings from OneAssist...!

                We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3177764 & the refund will get processed in 7 working days.

                Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                Regards

                Sagar

                (Team OneAssist)
                "
                The money is not refunded till now.
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                  S
                  Sajal Yaduwanshi
                  from Gurgaon, Haryana
                  May 12, 2018
                  Resolved
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                  Resolved

                  Address: New Delhi, Delhi, 110037

                  Reminder 3 on mail

                  Sir/madam

                  This is to inform you that my remaining amount was due 11k but bank frozen 24k without any notice. The amount was settled on emi from jan'18 & the last month due to my health issue & family problem. I had informed to someone from bank on call that i was not able to pay that month & i requested to her she allowed me 1 more month to complete.

                  However i called to collection team & customer care no one giving resolution

                  I got a call from preeti she took around 3 or 4 hours to confirm however the final answered "not possible from her"

                  It my humble request please unfreeze my extra amount because i have no condition to survive one more day.

                  Do the needful in reactivation of the same.
                  +1 photos
                  Jun 22, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 14, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand that you have also raised your concerns at the office of the Managing Director vide Reference Number[protected] and you will receive a response from them to your e-mail ID. Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

                  -Manoj
                  HDFC Bank Customer Assistance
                  May 15, 2018
                  Updated by Sajal Yaduwanshi
                  Hi Sir,

                  Still i was waiting reply from them.i wrote mail on Friday
                  further thanks for reply that it will take another 4 days
                  i had great experience with HDFC bank so i again came to close outstanding amount but if we are late by one month i don't think so this is way to hold all balance .

                  regards,
                  Sajal
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                    R
                    ravi kumarsingh
                    May 12, 2018
                    Resolved
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                    Resolved

                    Address: New Delhi, Delhi, 110046
                    Website: www.consumercomplaints.in/new_complaint

                    Dear team,

                    I am raise the complaint on hdfc bank toll free no regarding my access amount refund so executive raise the complaint in system and she given me request no which is[protected] and she assured me refund will be done with in 1week but till date i am not got dd.
                    1. Why fake commitment given by hdfc bank
                    2. Every day i am send mail to md mr aditya puri he not take complaint seriously. And he given on stander reply on my mail.

                    Such third class service provide by hdfc bank.
                    Jun 14, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    May 12, 2018
                    Updated by ravi kumarsingh
                    Please arrange call back me after 5:00PM. My contact no [protected].
                    Verified Support
                    May 14, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    we have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected]

                    -Manoj
                    HDFC Bank Customer Assistance
                    Verified Support
                    May 14, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                    -Manoj
                    HDFC Bank Customer Assistance
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                      M
                      manish.s3388
                      from Vadodara, Gujarat
                      May 12, 2018
                      Resolved
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                      Resolved

                      Address: 110051

                      Sir i have credit card in hdfc bank, last 6 months i don't have job right now, so that i have plan settlement my credit card, last 3 months the hdfc peoples contact with me, i am told to him, pl give the settlement, but the people is not interest to settlement my credit card, they peoples always to confuse me and they are spoke to me, settle this month afterwards they are not contact with me and i called some numbers they are not picking my call. So please to understand my issues and close my card with lowest settlement amount.
                      Jun 13, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 12, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      I request you to share your card details, registered contact details and the complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                      -Bejoy
                      HDFC Bank Customer Assistance
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                        S
                        Samratmunshi
                        from Banposh, Odisha
                        May 12, 2018
                        Resolved
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                        Resolved

                        Address: Khordha, Odisha, 751001

                        Deposit charges on
                        11 may 2018 as depository charges apr[protected] and rs 885.00 is deducted.
                        I have already submitted application last year to close my dmat account. So why again my money is deducted.
                        Why unecessary deduction without using any dmat services every time. After submitting applications???

                        Account number :savings account no.: [protected]

                        Mobile number: [protected]
                        Samrat munshi
                        Jun 14, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 14, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Kindly email us at [protected]@hdfcbank.com mentioning your registered mobile number and share us the branch name and address where you have submitted your request for closure of your Trading and Demat Account. For the complete address and contact details of our Demat service providing Branches, please visit the following URL: http://www.hdfcbank.com/personal/find-your-nearest/find-demat-branch

                        -Manoj
                        HDFC Bank Customer Assistance
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                          P
                          pavan kashetty
                          from Eluru, Andhra Pradesh
                          May 12, 2018
                          Resolved
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                          Resolved

                          Address: 500062

                          Hi i received an call from hdfc bank saying you are applicable for credit card but now it show disapproved, but i got almost 3 calls from the bank for verification and they said it’s shippied and it will be delivered but when i see now it’s disapproved and no reason wen i call back to customer care whats exactly the issue i don’t know
                          Can you let us know what happen exactly after confirmation of my address everything they disapproved is it possible
                          Jun 13, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 13, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We'll look into that for you. Please write to [protected]@hdfcbank.com with Card application number, mode of application, date of application, complete address of branch if you have applied at the branch, complete name, and your contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            N
                            nckukreti
                            from Shahjahanpur, Uttar Pradesh
                            May 12, 2018
                            Resolved
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                            Resolved

                            In reference of above subject i have submitted cancelled cheque to deposit my deducted amount in to my saving account, but till date no confirmation received.

                            Once again i request to please refund all amount + any taxes which were charged to my credit card. Please cancel all the policies and smart emis permanently as i don't want to buy any as of now.

                            Policy no. 52712591
                            Policy no. 52712590
                            Jun 14, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 14, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We have reviewed your comments expressed with regard to your credit card and we request you to contact our Phonebanking officers at[protected] for further assistance in this regard.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              virender439
                              from Noida, Uttar Pradesh
                              May 12, 2018
                              Resolved
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                              Resolved

                              Address: Faridabad, Haryana, 121004

                              Dear sir,

                              In my hdfc account.in transaction my balance show 3231 rs but my account show negative balance of -5576 dated 11/05/2018. Because of this i can't use my money on time
                              Please take necessary action about this issue
                              This incident was happened more than two times. If it happened in future i will close my account
                              Thanks
                              Regards
                              Samay singh
                              +2 photos
                              Jun 15, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 15, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We have checked your account and note that currently there are no funds on hold in your account. In case of any query, you can contact our Phonebanking Team or visit our nearest branch and speak to the Branch Manager. Kindly visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: https://bit.ly/1FVOjPE. https://bit.ly/1eQZPmu.

                              -Anay
                              HDFC Bank Customer Assistance
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                                Vijay Gordhan Rohit
                                from Vadodara, Gujarat
                                May 11, 2018
                                Resolved
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                                Resolved

                                Address: 391760

                                As per insta jumbo loan 110000 foreclose with gotri road, vadodara branch support staff customer care executive discussion paid 110000 loan pre close amount 76833 dated 22nd september 2017 but not close there is miscommunication of customer care executive still out standing remaining paid 28600.ac no [protected] same concern lots of mail to customer services. [protected]@hdfcbank.com & personal banker vishal but no any issue short out but said reaming amount paid i have taken 95000 insta jumbo loan & paid 110000 jumbo loan all process done in gotri road, vadodara branch with bank staff still no response.
                                Jun 15, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 14, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We confirm that, we had already responded to your e-mail on May 09 2018. We regret to note the same missed your attention. For further clarifications please reply to our e-mail. The reference number for this interaction is [protected].

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  R
                                  Reetu Malik
                                  from Bhiwani, Haryana
                                  May 11, 2018
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                                  Address: Faridabad, Haryana, 121007
                                  Website: Hdfc

                                  Dear Sir/ Mam,
                                  Today i tried to transact money from the city bank atm of azronda metro station at 8:01 pm. The amount has not been transact but it has been deducted from my account. Please solve my problem. I have also the atm slip in which it has been clearly given about dispenser failure. Please resolve my problem
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                                    L
                                    LK JHA
                                    from New Delhi, Delhi
                                    May 11, 2018
                                    Resolved
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                                    Resolved

                                    Address: 110087
                                    Website: bank atm hdfc bank

                                    I will withdrawal rs 20000 from my bank atm but i
                                    At that time will received only rs 15000 at that time for that i will complaint the same to my bank manager he will told me sorry we are correct they will not help me please do help me for the same at that i will inform security gaurd he will check the same time around 6:58 pm next day will visit bank manager for the same they will not help me nobody will help me please help me for the same
                                    Hdfc bank mianwali branch new delhi 110087

                                    Regards

                                    Lk jha
                                    [protected]
                                    Jun 14, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 14, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We are working on your concerns vide ref no:[protected] and will get back to you within 4 working days.

                                    -Bejoy
                                    HDFC Bank Customer Assistance
                                    I dont want to renew oneassist how can hdfc renew without my permission
                                    Dear Customer,

                                    Greetings from OneAssist...!

                                    We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

                                    Should you require any further assistance, please reach us at [email protected] or 1800-123-3330.

                                    Regards,

                                    Deepali

                                    Team OneAssist
                                    My credit card number is [protected]. My old mobile number is [protected] and new one is [protected]
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                                      Ankur Sinha
                                      from Delhi, Delhi
                                      May 11, 2018
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411057

                                      Hi,

                                      I am working in wipro pune location in phase 2 and contacted amir [protected] for creating era account but he told he is in village and gave number of another colleague [protected] kiran who was in wipro pune phase 1 and told he will surely come in 1 hour that is before 4 pm but he didn't turned up, so i have called him and he told he is busy in induction and will be there before 5 pm.

                                      He nither came here nor picked up the call but when i called for the fifth time then he received the call and told he will not come and wait for monday in a very rude manner which is not acceptable.

                                      Please look into this matter asap.
                                      Jun 25, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 14, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      Please provide us the details on [protected]@hdfcbank.com with complete address of Branch from where the executive was supposed to visit as per website ( Along with IFSC code) in order to assist you further. The complete address and contact details of our Branches are available on www.hdfcbank.com> Locate Us > Branch & ATM. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail. We'll help sort it out.

                                      -Bejoy
                                      HDFC Bank Customer Assistance
                                      Dear Sir/Madam,

                                      I have forgot my Credit card PIN. So Please send me credit card PIN on my registered mobile no. or email ID.

                                      Thank you.
                                      Sir
                                      My RFID IS [protected]
                                      I Have forgotten wallet id which is necessary
                                      Ramphal
                                      [protected]
                                      I am a hdfc bank credit card holder. the bank has auto depit my credit card number ending with 2618. i am not interested about this service . and don, t want this membership any more. so cancel the membership.

                                      ONE ASSIST RELATIONSHIP NUMBER 478929
                                      NAME SIVARAJ
                                      Dear Customer,

                                      Greetings from OneAssist...!

                                      We deeply regret for the inconvenience caused to you.

                                      As per your request, plan has been cancelled vide Service Request number 3170561 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                                      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                                      Regards,

                                      Riddhi

                                      Team OneAssist
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                                        Aashima Punyani
                                        May 11, 2018
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi, 110048

                                        This is in regard to the debit card fraud which has recently happened with me. I am holding an account in hdfc (Number: [protected]) for past 5 years and have been a loyal customer for them. However, now when it comes to helping their customer in problem, i believe they donot even bother for that.

                                        There have been two transactions from my account on the 24-apr-18, and the person who did the fraud took out 10, 000 and 6, 000 rupees in both the transactions. The card was in posession of mine at all times when the transactions were made, further there was no text or email received when these were being done.

                                        I came to know about these transactions on the 10-may-18, when i spoke to a person in the hdfc kailash colony branch who apparently didn't respond to my complaint with interest, however he did tell me that it will take 2-3 days to check what exactly has happened. The communication between two o[censored]s didn't give me the satisfaction and consequently i called their ex-employee, who was earlier managing my account.
                                        After speaking to their ex-employee, i got to know that it is a debot card cloning case and the money has been taken out from some axis bank atm.
                                        This information was provided to me by their ex-employee who took 15 minutes to investigate this, however the person who is still working with the bank says that it will take 2-3 days to check what exactly has happened.

                                        I would like the bank to take action against this fraud and teach their staff regarding client management.
                                        Jun 14, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 14, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue within 3 working days on your register email ID. Case is pending with Reference number for your query is 07132927.

                                        -Manoj
                                        HDFC Bank Customer Assistance
                                        Hi sir
                                        Iam vinoth 2 weeks before i just applied for salary savings acc and i have received my passbook, check book and debit card.but till now my acc is inactive and i cant make my transaction.and it just irritating me.and i just want to know the reason behind delay in process thank u
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