Claimed

HDFC Bank Complaints & Reviews

2.9

Updated: Feb 20, 2026

Complaints 32944

Resolved

18420

Unresolved

14524

Good! HDFC Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HDFC Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to HDFC Bank

Having problems with HDFC Bank?

File a complaint and get it resolved by HDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

HDFC Bank

HDFC Bank reviews & complaints page 965

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1300/- from my credit card number ending with 6761 without my concern on date:09/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Oneassist relationship number : 4355354
Name :- pratap kumar nayak
Mobile no. :- [protected]
Credit card number ending :- 6761

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 11, 2018

Dear Pratap,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 3160061 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brij

Team OneAssist .

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Faizabad, Uttar Pradesh, 226010

I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399/- from my credit card for one assist plan, this is really bad how can you make such kind of transactions without my knowledge and hence i request to deactivate one assist plan and refund money back in my account as soon as possible. And please ensure not to repeat such activity in future.

Aug 6, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 11, 2018

Dear Santosh,

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Brij

Team OneAssist.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

- 10 may 2018
- i got message from hdfc bank on my registered number.
Dear cardmember, oneassist membership fee has been debited on your card ending 3181. Membership will be processed and welcome kit dispatched shortly.

Refund my money.

I also complaint on hdfc bank care. My complaint number is [protected]

I let you know one or two month ago i faced same problem that time also they activate oneassist service on my credit. Due to this lots of my time wastage and money wastage also. Please solve this asap.

Tia

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 11, 2018

Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 3281 without my concern on date:10/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : not available
Name :- anuj kumar
Mobile no. :- [protected]
Credit card number ending :- 3281

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 11, 2018

Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Muzaffarpur, Bihar, 843113

Dear hdfc bank,
Hdfc bank are the one who directed me to one assist but really this company is not taking any request and auto payment mode is activated in my credit card. When i asked for the hdfc bank help they are not responsible.

I din't expect this irresponsible behaviour from hdfc

I'm using hdfc credit card since last 1 month card number ending with 4560. My account is activated with one assist mfee and charged amount 1399 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
And hdfc bank also has to recheck this issue with the auto payment modes.

So request you to please cancel this activation against my credit card, and refund my money also.

Thank you,

May 17, 2018

Complaint marked as Resolved

Pls refund my mony 1399 debit in my cc account i continue follow up call and mail but not response your end such a mentally distrub your company so pls resolve ASAP otherwise i will go leagal process

HDFC Bank customer support has been notified about the posted complaint.

May 14, 2018

Updated by Md shakil khan2 Not any updated And my CC credit amount not Done till date

May 14, 2018

Updated by Md shakil khan2 Customer Id[protected]
Mobile NUmber-[protected]

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 11, 2018

"Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Hi,

I had applied to a credit card in 2017 which was lost and i blocked the
Same in december, 2017.

The dues for the same were all paid.

Now i am again getting payment reminders for a card i
Don't have any knowledge of.
I connected with your customer care executives and they confirmed about my credit card being blocked but cannot help me in anything else and are
Extremely rude.

I am absolutely clueless of how to get this resolved or why am i getting
Payment reminders for anything at all.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello hdfc,

I am k. Navaneetha, a hdfc bank customer. I was booking ticket on irctc website and was paying amount through hdfc net banking service. My money (Rs: 2051/-) was deducted from my account and the transaction got failed. I did not get any confirmation from irctc and tickets are not booked. Kindly refund me the deducted amount.

Date: 10th may 2018
Website: irctc
Transaction id:[protected]
My bank: hdfc net banking
Branch: bhubaneshwar, odhisa

Phone: [protected]
Email: navaneetha. [protected]@gmail.com
Please refund my amount to my account.

Awaiting your response,
Navaneetha.

Jun 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account no./customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

May 11, 2018

Updated by Neetha123 There is no use of this forum from my experience. Totally fraud. I lost all my money . literally waste of raising complaint here.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

I did an imps on 9th may 2018 to an incorrect account of icici bank. I called my personal banker the moment i realized it, but she said she cannot help me as only the bank manager of icici bank will hep in this case. Why am i the customer of hdfc bank? When they cant help their customers. Inspite of requesting as i am in jaipur currently she refused to help me out and kept on asking non relevant questions - to which i just disconnected the call.
Somehow i got connected to customer care, they asked me to go to the nearest branch and register my complaint by filling a reversal application. I went to the branch immediately but since it crossed 24 hours timeline (I wish my personal banker gave me this basic details well in time) they told me that the most they can do is drop an email to the that particular bank.

Please help me in reversing the amount and address the complaint against personal bankers.

Ps - my personal bankers name is meenal (Bibwewadi branch - pune)

Jun 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, RM details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 742101

Dear team

My son sayan chatterjee had taken a two wheeler loan (Loan a/c no.[protected] from your bank but unfortunately he had died on december 2017. After his death i have raised a claim against the hdfc life policy no. Cp000006, member code 31148372.in the mean time bank has asked me to closed the loan by paying rs 30500, which i have paid on 24/02/2017. Hdfc life has settle the claim and credited the amount of rs. 75000 to my a/c and rs. 25000 to loan a/c.

So i request you to give back rs 25000 which is wrongly credited to loan a/c.

Regards
Shila chatterjee
Nominee of sayan chatterjee
Phn no. [protected]

Jun 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2018

HDFC Bank Customer Care's response Dear Customer,

We will definitely look in to you request. Kindly email us at [protected]@hdfcbank.com restating your request and also share us the confirmation email / letter received from HDFC Life about claim proceeds settled towards the loan account and we will do the needful on priority. Alternately, kindly visit our nearest Retail Loan Service Centre along with our ID proof and submit your request. Kindly visit the following URL to access information for the complete address details of our Retail Loan Service Center. URL: http://www.hdfcbank.com/personal/find-your-nearest/find-your-nearest-rlsc

-Anay
HDFC Bank Customer Assistance

Verified Support

May 23, 2018

HDFC Bank Customer Care's response Dear Customer,

This is in reference to your concern addressed to the Bank, regarding the captioned Loan Account with us. We understand that you have been contacted by our bank officer and all your concerns have been addressed accordingly. Please find our submission made as under. We wish to inform you that the amount of Rs. 23260.36 recovered in excess have been refunded to your account. We request you to get in touch with our Bank Officer - Bappaditya Mondal on (0) [protected], for any further clarification/ assistance required in this case. Assuring you of our best services at all times.

-Manoj
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400060

I hv recd sms from mr. Vishal sharma to contact him for any query i[censored] hv regarding renewal of credit card which is due in july 2018. I wish renewed credit card should hv pin and pl don't courier through bluedart.
Last time my present cr. Card issued to me by bank on 20/07/2015but blue dart harrased saying address is incorrect. I can show the last time envelope where in so many remarks are written by bank for bluedart courier.

Jun 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nalgonda, Andhra Pradesh

Website: www.HDFCBANK.com

Hello hdfc bank,
Today, i have observed that an amount of 177 was deducted twice from my account with below transaction
Amb chrg incl gst for apr2018-mir[protected]
Amb chrg incl gst for mar2018-mir[protected]

I have observed that locker amount was deducted without prior intimation and because of that minimum balance was not maintained. If you could have intimated before deducting the locker amount, i could manage my balance. Please dont deduct any amount without intimation and later deduct amount for not maintaining the balance. Dont play games with customers.
Also. I request you to provide my average monthly balance for march and april month because after locker amount deducted i have checked my account and added sufficient balance but still you deducted amount by saying not maintaining minimum balance that is ridiculous.
Please call me to discuss further.. +91-[protected]
Thanks,

Jun 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Manoj
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat, Gujarat, 395010

Website: Hdfc benc

Hdfc bank — requesting a copy of the noc and settlement closure letter and removal of my name cidil scor

—
Hello sir
Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# [protected]
I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

Name: nikul prajapati
Credit card number : [protected]
Pan # bodpp2337h

Jun 14, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to contact Debt team at[protected] with regard to the settlement on your credit card.

-Manoj
HDFC Bank Customer Assistance

Verified Support

May 14, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that our bank representative had attempted to establish contact with you to personally to address your queries regarding No due certificate. We wish to inform you that we have arranged to send the same to your email id in NIKULPRAJAXXXX1991GXXXX.COM and you may look forward to receiving the same in 2-3 working days.

-Manoj
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hai hdfc,
What is the reason for charging this amount (1416/-). Your team don't even notified me on this. This is unfair, so please refund my amount asap.

08 may 2018 amb chrg incl gst for mar2018-mir[protected] mir[protected] 08 may 2018 708.00 62.20
08 may 2018 amb chrg incl gst for apr2018-mir[protected] mir[protected] 08 may 2018 708.00 770.

Jun 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 11, 2018

HDFC Bank Customer Care's response Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions) http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 (On charges applicable for the Regular Savings Account) The Average Monthly Balance (AMB) requirement for your account is Rs. 10, 000. Please visit the following URL for the charges applicable for transactions on the Savings account in case the Average Monthly Balance (AMB) has not been maintained in the previous month: http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 You may refer to the following options on the above URL for knowing the type of charges levied in your account: Cheque Book Cheque return charges drawn on us - Local Cheques deposited - outward Branch transactions Phonebanking - Non IVR Debit Card - Transaction Charge - HDFC Bank ATM's These charges also attract GST - Good and Services Tax.

-Manoj
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi i have not paid my past 2 month credit card bill, now the whole amount of credit card is debited/freezed from my debit card. I have tried multiple times to talk to your bank employees but they are simply answering the calls and disconnecting it directly.

Kindly request you to unfreeze the amount, so that i can pay the amount which i'm liable to pay.

Kindly request you to reply on my below mail i'd.

[protected]@gmail.com

Jun 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card no, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 400612

HDFC is charging me 600 rs for zero balance and my account is now showing negative balance of -1997.83. According to RBI Hdfc or any bank cannot charge unnecessary fees or anything like that so kindly pls close my account without any charges.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala, 682024

I had taken a car loan from Hdfc Palarivattom Branch . S.L Plaza .Ernakulam. one of the HDFC Representative Mr. Gigi had
attended for the Loan Process. At that time he has given me the papers to sign, and I have Signed the Documents for the Process. But he didnt informed about the Credit Card Application . After one month without my concern i have got a credit card from yourside . At that time i didnt gave much importance . But last month my phone bill is auto debited in the Credit Card by Smart way Debitting . I have not given any instructions for the smart pay debitting . As i talked to customer care executive, they had told me that i had signed the Credit Card smart pay debitted option. I think ur representative has kept the credit card application form in between the papers of the car loan which i had signed.And i have not got any policy document of car loan from your side . After this incident i have called ur executive for this but he didnt attend the call till this time . I had planned to transfer my company account to HDFC . But due to this type of Cheating by your Executive i am not interested to Continue with HDFC . And I Expect a quick response from ur side.

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600010

Website: Indian Consumer complaint

I am a hdfc bank credit card holder. Without my knowledge the bank has auto debited a amount of rs 2502.50 (One assist) today 09-may-18 from my credit card number 5337xxxxxxxx5269. And i don't want this membership so cancel the membership and refund the same.

Please take necessary action refund the same as early as possible.

Regards,
Muthu vijayan s.
Ph: [protected]

Aug 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 11, 2018

Dear Customer

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3122884 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear sir i would like to close account because this bank charges is very high i had my salary account but i left the job but now the acount has converted into savings account. Recently i check my balance is - 2300 so i don't want to keep this account any more. Bank didn't inform and i haven't receive any alert such a worst bank i haven't expect. My cont no.[protected] please do not hesited to contact me.

Jun 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We're sorry to hear that. Please share your account details with registered contact info, the charges details & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Bejoy
HDFC Bank Customer Assistance

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411060

Website: h

OFFUS EMI PRIN NB:[protected] has been in my credit card statement .It is wrongly chargeg After Waiting for hours in telephone que .Customer care not able to answer.No clarity on charges .Very dissatisfied .Please let me know for what these charges has been levied. Mentally harassing good customers.Not able to answer properly.No communication if EMI has been made. Please help

Credit card number [protected]

HDFC Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1899/- from my credit card number ending with 2378 without my concern. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1899/-

OneAssist Relationship Number : [protected]
Name :- Sidik Ahemmed Khan
Mobile No. :- [protected]
Credit Card Number Ending :- 2378

Aug 9, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

View replies

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

May 14, 2018

Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines