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HDFC Bank Complaints & Reviews

2.9
Updated: May 26, 2026
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HDFC Bank reviews & complaints page 965

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S
Sahil Kaira
from Delhi, Delhi
May 11, 2018
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Address: 110092

Cancellation of one assist membership
I am a hdfc bank credit card holder.
The bank has auto debited rs. 1399/- from my credit card number without my concern on date 9-5-18. I am not intrested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs. 1399

Oneassist relationship number 4356222
Name - shankar singh kaira
Credit card number ending - 9164
HDFC Bank customer support has been notified about the posted complaint.
Dear Mr Kaira,

Greetings from OneAssist..!

We regret for the inconvenience caused to you.

As per our records, we can see that your cancellation request is already been processed vide a Service Request number 3158985.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist
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    V
    Vin p
    from Hyderabad, Telangana
    May 11, 2018
    Resolved
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    Resolved

    Address: Visakhapatnam, Andhra Pradesh, 530032

    Respected sir
    I using hdfc credit card since may 2016 to till may 2018,
    And i am paying monthly dues before the statement making date every month, but you are not considered monthly due amount which was played before the due date and you have been charged late fee amount since issuing the card. Kindly consider my payments as monthly due amounts and return to my credit card account. Similarly indusind bank also recovered but after requesting that bank returned late fee charges. So kindly considered and returned.

    Regards
    Vinod kumar pavada
    [protected]/[protected]
    Jun 23, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 11, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We'll look into that for you. Please write to [protected]@hdfcbank.com with your query, Card No. & registered contact details. Mention this Ref No.TTU[protected] in the subject of your mail so it'll help us track your e-mail. We'll sort this out for you.

    -Anay
    HDFC Bank Customer Assistance
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      C
      chat2amit
      from Gurgaon, Haryana
      May 11, 2018
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      Address: 122017
      Website: Hdfcmf.com

      At the time when economy was doing good and most of my selected mutual funds from aditya girls and l&t were doing good.

      The # of master trust suggested me with absolute confidence to invest in hdfc mutual funds.
      I had to redeem my funds to save my capital which has reduced from 3 lakhs to 2.76 lakhs, a sheer loss.

      I take oath that i will never ever invest in hdtv mutual funds as hdfc fund managers are fools and not as intelligent as other fund managers and never trust on advisors of master trust.

      I will publish anti hdfc and ant master trust blogs as i suffered losses in all hdfc funds suggested by master trust.

      And will never in my life invest again trust hdtv mutual funds and master trust fund managers because they all are # and duffers.

      Though i made losses but fund managers of hdfc and master trust ate out their incentives and commissions and salaries from funds of investors like us who were fooled by hdfc mutual funds.
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        K
        Kedar V Kanhere
        from Akot, Maharashtra
        May 11, 2018
        Resolved
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        Resolved

        Dear sir / madam,

        I have received my fastag for car but not received welcome emailer as mentioned on bank website. As i have not received wallet id and customer id i am unable to create account and recharge the fastag.

        I tried to call[protected] but no conversation starts, only call time counting continues without any voice.

        Please help at earliest.
        May 11, 2018
        Complaint marked as Resolved 
        I received my customer id and wallet id by the afternoon today.
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 11, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        Please email at hdfc.[protected]@sahaj.co.in or reach Fastag Team directly at [protected] & [protected] for better assistance.

        -Anay
        HDFC Bank Customer Assistance
        May 11, 2018
        Updated by Kedar V Kanhere
        Thank you. My problem is resolved with the mentioned mail id.
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          S
          Study india Guru
          from Kaithal, Haryana
          May 10, 2018
          Resolved
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          Resolved

          Website: Hdfc.Com

          Hai hdfc,
          What is the reason for charging this amount (1400/-). Your team don't even notified me on this. This is unfair, so please refund my amount asap.

          08 may 2018 amb chrg incl gst for mar2018-mir[protected] mir[protected] 08 may 2018 708.00 84.10
          08 may 2018 amb chrg incl gst for mir[protected] mir[protected] 446.50
          This charge deduction without any information
          Jun 14, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 14, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We are working on your concern vide Ref ID:[protected] and will revert to you in 3 working days.

          -Manoj
          HDFC Bank Customer Assistance
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            B
            bsnarang
            from Chandigarh, Chandigarh
            May 10, 2018
            Resolved
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            Resolved

            Cin number: l65920mh1994plc080618 web address: [protected]@hdfcbank.com


            Notification (Transmission) of original sent to swift (Ack)
            Network delivery status : network ack
            Priority/delivery : normal
            Message input reference :[protected]hdfcinbbaxxx[protected]
            — message header —
            Swift input : fin 103 single customer credt transfer
            Sender : hdfcinbbxxx
            Hdfc bank limited
            Mumbai in
            Receiver : tdomcatttor
            Toronto-dominion bank, the
            Toronto ca
            — message text —
            20: sender's reference
            040518rtt00524
            23b: bank operation code
            Cred
            32a: val dte/curr/interbnk settld amt
            Date : 04 may 2018
            Currency : cad (Canadian dollar)
            Amount : #1100, 00#
            50k: ordering customer-name & address
            /[protected]
            Balbir singh narang
            H no 2369 sector 23c chandigarh ind
            Ia
            52a: ordering institution - fi bic
            Hdfcinbb
            Hdfc bank limited
            Mumbai in
            57d: account with inst - name & addr
            //cc[protected]
            Royal bank of canada
            200 bay st-main flr toronto on m5j2
            J5
            Canada
            59: beneficiary customer-name & addr
            /5133863
            Jaspreet narang
            1274 sandpiper road oakville canada
            L6m3v[protected] canada
            Canada
            70: remittance information
            Maintenance
            71a: details of charges
            Our
            =
            End of advice
            =
            Institution code not correct it should be //cc[protected] probably is the reason. Will u pl get it corrected?
            Jun 14, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            May 11, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            Please ask the account holder to write to us at [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line along with Account details, contact details and the copy of SWIFT message for further assistance.

            -Anay
            HDFC Bank Customer Assistance
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              A
              ArunGeever
              from Mysore, Karnataka
              May 10, 2018
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              Address: Bangalore, Karnataka, 560038

              Cancellation of one assist membership
              I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 23321 without my concern on date:10/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

              Oneassist relationship number : 4355184
              Name :- arun k geever
              Credit card number ending :- 3321
              HDFC Bank customer support has been notified about the posted complaint.
              Dear Arun,

              Greetings from OneAssist...!

              We deeply regret for the inconvenience caused to you.

              As per your request, plan has been cancelled vide Service Request number 3160047 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

              Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

              Regards,

              Brij

              Team OneAssist.
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                P
                puneet gusain
                from Delhi, Delhi
                May 10, 2018
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                Address: 201014

                I don't want to use my hdfc account before 2 years it opened by my company as a salary account then i lefted the job then i did not used that account but now they are calling me everyday to pay that amount and they say it'll affect my cbill record 😂😂 first of all this is not loan and second according to rbi no bank can do balance in negative so please solve it.my bank home branch is in noida sec18 near atta market please contact me personally
                HDFC Bank customer support has been notified about the posted complaint.
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                  P
                  from Nagpur, Maharashtra
                  May 10, 2018
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                  Cancellation of one assist membership
                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1300/- from my credit card number ending with 6761 without my concern on date:09/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

                  Oneassist relationship number : 4355354
                  Name :- pratap kumar nayak
                  Mobile no. :- [protected]
                  Credit card number ending :- 6761
                  HDFC Bank customer support has been notified about the posted complaint.
                  Dear Pratap,

                  Greetings from OneAssist...!

                  We deeply regret for the inconvenience caused to you.

                  As per your request, plan has been cancelled vide Service Request number 3160061 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                  Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                  Regards,

                  Brij

                  Team OneAssist .
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                    S
                    santoshtrip
                    from Akbarpur, Uttar Pradesh
                    May 10, 2018
                    Resolved
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                    Resolved

                    Address: Faizabad, Uttar Pradesh, 226010

                    I'm using hdfc credit card. Without any intimation you have deducted the amount of 1399/- from my credit card for one assist plan, this is really bad how can you make such kind of transactions without my knowledge and hence i request to deactivate one assist plan and refund money back in my account as soon as possible. And please ensure not to repeat such activity in future.
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Dear Santosh,

                    Greetings from OneAssist..!

                    We deeply regret for the inconvenience caused to you & appreciate your patience.

                    We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                    Should you require any further assistance, please reach us at[protected].

                    Regards,

                    Brij

                    Team OneAssist.
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                      G
                      gaurav03
                      from Chandigarh, Chandigarh
                      May 10, 2018
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                      - 10 may 2018
                      - i got message from hdfc bank on my registered number.
                      Dear cardmember, oneassist membership fee has been debited on your card ending 3181. Membership will be processed and welcome kit dispatched shortly.

                      Refund my money.

                      I also complaint on hdfc bank care. My complaint number is [protected]

                      I let you know one or two month ago i faced same problem that time also they activate oneassist service on my credit. Due to this lots of my time wastage and money wastage also. Please solve this asap.

                      Tia
                      HDFC Bank customer support has been notified about the posted complaint.
                      Dear Customer

                      Greetings from OneAssist..!

                      We deeply regret for the inconvenience caused to you & appreciate your patience.

                      We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                      Should you require any further assistance, please reach us at[protected].

                      Regards,

                      Sagar

                      Team OneAssist
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                        C
                        Cmaanuj
                        from Delhi, Delhi
                        May 10, 2018
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                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 3281 without my concern on date:10/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                        Oneassist relationship number : not available
                        Name :- anuj kumar
                        Mobile no. :- [protected]
                        Credit card number ending :- 3281
                        HDFC Bank customer support has been notified about the posted complaint.
                        Dear Customer

                        Greetings from OneAssist..!

                        We deeply regret for the inconvenience caused to you & appreciate your patience.

                        We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                        Should you require any further assistance, please reach us at[protected].

                        Regards,

                        Sagar

                        Team OneAssist
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                          M
                          Md shakil khan2
                          from Mokokchung, Nagaland
                          May 10, 2018
                          Resolved
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                          Resolved

                          Address: Muzaffarpur, Bihar, 843113

                          Dear hdfc bank,
                          Hdfc bank are the one who directed me to one assist but really this company is not taking any request and auto payment mode is activated in my credit card. When i asked for the hdfc bank help they are not responsible.

                          I din't expect this irresponsible behaviour from hdfc

                          I'm using hdfc credit card since last 1 month card number ending with 4560. My account is activated with one assist mfee and charged amount 1399 rs with out my knowledge. I want to cancel the unauthorized plan against my card, and also credit my money in my credit card which you have deducted in my credit card account.

                          Also this is unfair that you cannot deduct the amount from the credit card without prior notice through call/message.
                          And hdfc bank also has to recheck this issue with the auto payment modes.

                          So request you to please cancel this activation against my credit card, and refund my money also.

                          Thank you,
                          May 17, 2018
                          Complaint marked as Resolved 
                          Pls refund my mony 1399 debit in my cc account i continue follow up call and mail but not response your end such a mentally distrub your company so pls resolve ASAP otherwise i will go leagal process
                          HDFC Bank customer support has been notified about the posted complaint.
                          May 14, 2018
                          Updated by Md shakil khan2
                          Not any updated And my CC credit amount not Done till date
                          May 14, 2018
                          Updated by Md shakil khan2
                          Customer Id[protected]
                          Mobile NUmber-[protected]
                          "Dear Customer

                          Greetings from OneAssist..!

                          We deeply regret for the inconvenience caused to you & appreciate your patience.

                          We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                          Should you require any further assistance, please reach us at[protected].

                          Regards,

                          Sagar

                          Team OneAssist"
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                            R
                            Ritushree Ray
                            from Bengaluru, Karnataka
                            May 10, 2018
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                            Hi,

                            I had applied to a credit card in 2017 which was lost and i blocked the
                            Same in december, 2017.

                            The dues for the same were all paid.

                            Now i am again getting payment reminders for a card i
                            Don't have any knowledge of.
                            I connected with your customer care executives and they confirmed about my credit card being blocked but cannot help me in anything else and are
                            Extremely rude.

                            I am absolutely clueless of how to get this resolved or why am i getting
                            Payment reminders for anything at all.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              N
                              Neetha123
                              from Bengaluru, Karnataka
                              May 10, 2018
                              Resolved
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                              Resolved

                              Hello hdfc,

                              I am k. Navaneetha, a hdfc bank customer. I was booking ticket on irctc website and was paying amount through hdfc net banking service. My money (Rs: 2051/-) was deducted from my account and the transaction got failed. I did not get any confirmation from irctc and tickets are not booked. Kindly refund me the deducted amount.

                              Date: 10th may 2018
                              Website: irctc
                              Transaction id:[protected]
                              My bank: hdfc net banking
                              Branch: bhubaneshwar, odhisa

                              Phone: [protected]
                              Email: navaneetha. [protected]@gmail.com
                              Please refund my amount to my account.

                              Awaiting your response,
                              Navaneetha.
                              Jun 12, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 10, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share your account no./customer Id, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
                              May 11, 2018
                              Updated by Neetha123
                              There is no use of this forum from my experience. Totally fraud. I lost all my money . literally waste of raising complaint here.
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                                N
                                Neha1931986
                                from Jaipur, Rajasthan
                                May 10, 2018
                                Resolved
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                                Resolved

                                Hi,

                                I did an imps on 9th may 2018 to an incorrect account of icici bank. I called my personal banker the moment i realized it, but she said she cannot help me as only the bank manager of icici bank will hep in this case. Why am i the customer of hdfc bank? When they cant help their customers. Inspite of requesting as i am in jaipur currently she refused to help me out and kept on asking non relevant questions - to which i just disconnected the call.
                                Somehow i got connected to customer care, they asked me to go to the nearest branch and register my complaint by filling a reversal application. I went to the branch immediately but since it crossed 24 hours timeline (I wish my personal banker gave me this basic details well in time) they told me that the most they can do is drop an email to the that particular bank.

                                Please help me in reversing the amount and address the complaint against personal bankers.

                                Ps - my personal bankers name is meenal (Bibwewadi branch - pune)
                                Jun 13, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 10, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                I request you to share your account/customer Id, RM details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

                                -Anay
                                HDFC Bank Customer Assistance
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                                  S
                                  shila31148372
                                  from Mumbai, Maharashtra
                                  May 10, 2018
                                  Resolved
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                                  Resolved

                                  Address: 742101

                                  Dear team

                                  My son sayan chatterjee had taken a two wheeler loan (Loan a/c no.[protected] from your bank but unfortunately he had died on december 2017. After his death i have raised a claim against the hdfc life policy no. Cp000006, member code 31148372.in the mean time bank has asked me to closed the loan by paying rs 30500, which i have paid on 24/02/2017. Hdfc life has settle the claim and credited the amount of rs. 75000 to my a/c and rs. 25000 to loan a/c.

                                  So i request you to give back rs 25000 which is wrongly credited to loan a/c.

                                  Regards
                                  Shila chatterjee
                                  Nominee of sayan chatterjee
                                  Phn no. [protected]
                                  Jun 23, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 14, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We will definitely look in to you request. Kindly email us at [protected]@hdfcbank.com restating your request and also share us the confirmation email / letter received from HDFC Life about claim proceeds settled towards the loan account and we will do the needful on priority. Alternately, kindly visit our nearest Retail Loan Service Centre along with our ID proof and submit your request. Kindly visit the following URL to access information for the complete address details of our Retail Loan Service Center. URL: http://www.hdfcbank.com/personal/find-your-nearest/find-your-nearest-rlsc

                                  -Anay
                                  HDFC Bank Customer Assistance
                                  Verified Support
                                  May 23, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  This is in reference to your concern addressed to the Bank, regarding the captioned Loan Account with us. We understand that you have been contacted by our bank officer and all your concerns have been addressed accordingly. Please find our submission made as under. We wish to inform you that the amount of Rs. 23260.36 recovered in excess have been refunded to your account. We request you to get in touch with our Bank Officer - Bappaditya Mondal on (0) [protected], for any further clarification/ assistance required in this case. Assuring you of our best services at all times.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    A
                                    Anand Ghag
                                    from Mumbai, Maharashtra
                                    May 10, 2018
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra, 400060

                                    I hv recd sms from mr. Vishal sharma to contact him for any query i[censored] hv regarding renewal of credit card which is due in july 2018. I wish renewed credit card should hv pin and pl don't courier through bluedart.
                                    Last time my present cr. Card issued to me by bank on 20/07/2015but blue dart harrased saying address is incorrect. I can show the last time envelope where in so many remarks are written by bank for bluedart courier.
                                    Jun 21, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 10, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your queries and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      S
                                      Shravan317
                                      from Hyderabad, Telangana
                                      May 10, 2018
                                      Resolved
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                                      Resolved

                                      Address: Nalgonda, Andhra Pradesh
                                      Website: www.HDFCBANK.com

                                      Hello hdfc bank,
                                      Today, i have observed that an amount of 177 was deducted twice from my account with below transaction
                                      Amb chrg incl gst for apr2018-mir[protected]
                                      Amb chrg incl gst for mar2018-mir[protected]

                                      I have observed that locker amount was deducted without prior intimation and because of that minimum balance was not maintained. If you could have intimated before deducting the locker amount, i could manage my balance. Please dont deduct any amount without intimation and later deduct amount for not maintaining the balance. Dont play games with customers.
                                      Also. I request you to provide my average monthly balance for march and april month because after locker amount deducted i have checked my account and added sufficient balance but still you deducted amount by saying not maintaining minimum balance that is ridiculous.
                                      Please call me to discuss further.. +91-[protected]
                                      Thanks,
                                      Jun 12, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 10, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        from Ahmedabad, Gujarat
                                        May 10, 2018
                                        Resolved
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                                        Address: Surat, Gujarat, 395010
                                        Website: Hdfc benc

                                        Hdfc bank — requesting a copy of the noc and settlement closure letter and removal of my name cidil scor


                                        Hello sir
                                        Please send me a copy of the "no objection certificate" for the settlement that was done on my hdfc bank credit card# [protected]
                                        I would also request you to please clear my name from cibil as the settlement was successfully closed in a single payment. My details are mentioned below.

                                        Name: nikul prajapati
                                        Credit card number : [protected]
                                        Pan # bodpp2337h
                                        Jun 14, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 10, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We request you to contact Debt team at[protected] with regard to the settlement on your credit card.

                                        -Manoj
                                        HDFC Bank Customer Assistance
                                        Verified Support
                                        May 14, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We note that our bank representative had attempted to establish contact with you to personally to address your queries regarding No due certificate. We wish to inform you that we have arranged to send the same to your email id in NIKULPRAJAXXXX1991GXXXX.COM and you may look forward to receiving the same in 2-3 working days.

                                        -Manoj
                                        HDFC Bank Customer Assistance
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