HDFC Bank Complaints & Reviews

Hello,

I have called my relationship manager of hdfc bank regarding policy for the tax saving, so my rm transfer the call to some other person who told me about the policy. His name is shashank tripathi. He told me to take the policy for tata aia for 1 lakh premium. You will get the tax benefit. I agreed to take the policy. He is from hdfc bank. He check my account and told me that you are eligible for jumbo loan, bank will give you loan for this. I said i don’t want the loan i already have the sufficient amount in my account. He told me its an investment nothing will be charged for this. Its an offer that bank is providing to you. I agreed and he does all the documents for me. After a few days i receive mail from the bank for the jumbo loan statement. I saw that i have been charged heavy interest for the loan. I told to shashank if i already have the balance then why did you force me take the loan and you didn’t told me about the interest that i will be charged. He said don’t worry interest will be waived off and the money which have been deducted from the account will be refunded. But till now its more than a month that person is making fool and not providing me the written documents for the waiver nor cancelling my policy. I told him many times, he is just saying it will be done. I have already arranged a call back many times from my rm but they are also not calling. Hdfc bank is cheating the customers by not telling about the interest. I want the interest should be waive off from the loan. If i would know that i will be charged interest then i would never go for the loan.

Person name is shashank tripathi ph no - +[protected], ‭+[protected]‬.

I want my resolution to be resolved as soon as possible.

Dear sir,

I had applied for hdfc credit card but due to some unforeseen circumstances, i was unable to collect at the time of delivery. I asked the delivery boy to wait or attempt delivery later but i haven't received it till now. It shows that my card is returned to chennai. I tried calling customer care number for mumbai but it is always busy and asks full card number (Not the last 4 digits) which i don't have. I received an sms saying that i should reply on 5676712, but i am unable to reply to that number from my registered mobile number (I don't know why the sms always fails). I called two employees from the credit cards team but they straight away denied to help me and said that they can't do anything, i have to go physically to branch and request for re-dispatch. I am really very frustrated with this kind of service.

I kindly request you to either re-dispatch my credit card asap or cancel it (I don't want to go through the same frustration every time).

Here is the application number:"[protected]w1"

Hoping for a timely redressal.

Thanks!
Kamesh

Hi my name is Sathish. When I am doing transaction for eventsnow.com for match tickets after entering the otp netbanking session got expired and 5428.80 were deducted. Transaction ref no is[protected] and my account no is [protected]. Please take action ASAP. And this issue happened on 7 MAY 2018.

Thanks and regards
Sathish Raman

I noticed hdfc stole money from credit card Rs.125, 185, 300, 700 like this. and even debit card fee 900 rs. no bank charges atm card free even if you do charge what we get in return. I do not understand why annual free on debit card you think customer are fool. I request you get you cheap card back and keep with you under locker and i want my money back.

My Details
Rohit Kumar
customer id 48849729

HI
I have using hdfc credit card.I have received massage from one assist that is membership fee has been debited With out any information. Then ill spoke with one assist customer care they will forced me for continue the membership. Now i'm not interest one assist. So pls cancel the membership and refund the amount to my credit card ASAP.

NAME: RAGU
MOBILE :[protected]

We have created a salary account but it's suddenly automatically converted to saving account... We are going to your office and ask to convert that and u have to refund our money as u get from salary... I have complained in office but that staff is not did anything... U have taken my 5000 of salary from my account... Please refund the amt... We request you.. 😑

11 apr 2018 amb chrg incl gst for mar2018-mir[protected] mir[protected] 11 apr 2018 284.81.

Savings account total available balance: inr -1, 148.89

How can u deducte my balance from my account and now apperring as - balance in my account. Deducted amount is 284.81.
Present balnce is :- -1148

So, requesting ut refund the amount immediately.

If I call to your cutstomer care numbers it is not giving relevant options and no use,
I want to speak with your executives but there is no option to select.
My issue is I have credit limit 300000/- I purchased 300000/- in last month the charged over limit charges and GST. I don't know why it is.

because of your customer care service I closed my salary account and now I want to close credit card also.
I frustrated with your services, you wrongly updated my mail id for my credit card so I am not getting mails.
I applied so many times to update my mail id correctly with proper documents with proofs attested by your one of the HDFC bank manager from Hyderabad allwincross road branch. still you have not updated my mail id: [protected]@GMAIL.COM

you updated my mail id as [protected]@gmail.com this is not correct just you typed U Instead of V this is your miskick.

Please update my mail id: [protected]@GMAIL.COM
CREDIT CARD NO: [protected]
Please call me [protected]/[protected] for verification.

Regards,
Venkat
[protected]

I have used lounge access in month june 2017 to sept. 2017 as it was issued as free service. I got surprised after 3 months when bank charged with abnormal rates. Upon escalation randomly they reversed 3 transaction with tax. I wrote to them at least 20 times and meet my relation ship manager, branch manager and all assured for reversal of charges. The transaction which were reversed gst tax was not reversed. I was holding the disputed charges as my rm has assured for resolution bank started charging late fee, financial charges, etc and keep escalating the charges.

I would like to bring the forum the wrong practices being adopted by hdfc bank. Bank is not at all working in interest of customer as similar was case six year before with standard charter bank on their credit card but moment they changed policy for lounge the facility from card was stopped and upon inquiry bank informed it is chargeable with consent and hence customer interest on change on policy was protected. Similar action was expected from hdfc rather bank was dictating and charged abnormally.

I have escalated this matter to my rm, branch manager and everyone assured for resolution as they had escalated matter and awaited for the same since last more than 3 moths.

Another point is there is no single point of contact for resolution which lead abnormal delay in clarity. There is absolutely lack of human interface and resolution mechanism. I asked many time for escalation matrix which is not provided.

After all assurances bank has debited amount from my saving account.

It was very disappointing from bank like hdfc.

Hello,

I made a transaction for rs.3, 232.50/- on amazon using netbanking on april with transaction id - [protected].

Order wasn't delivered by amazon so they gave me a refund for rs.3, 232.50/- and shared authorization code (Refund reference number) - [protected].

I raised a transaction dipsute on phonebanking on may 2 so the hdfc phonebanker gave me dispute id - mumc[protected], and complaint number - 1559296.

Awaiting hearing from hdfc bank.

Need the amount for emergency use and then there's this disappointment.

I have taken 10 lakh personal loan from hdfc, since then it is deducting through my sbi account secretariat branch. Every 4th of the month, emi has been deducting, this is 10th or 11th emi. This month, the emi has not been deducted so far from my sbi account. Sufficient amount is there but not yet deducted. The emi is being deducted through sbi secretariat. My cell [protected]

This is to inform you again, that a purchase of rs 52000/- was made on 25th march, 2018 at fundamental electronics, kolkata using my above mentioned hdfc credit card ending with 2730. The amount was converted into equal monthly emi's of rs 2887.16 for 18 months. But to my surprise, again after several mails and telephonic assurance of error from your end last month, i have been charged the whole amount in my card statement including finance charges, late fees etc.in the current month statement. Moreover i was told to make a payment of rs 1378.00 which i made via cheque and was assured the rest would be converted into emi's in the next statement. But to my surprise, once again the same error is in my statement. I wonder are they really educated professionals working there or its a trap to harass customers like this.

I am attaching the charge slip clearly mentioning the emi details along with my current month statement for your perusal. Kindly look at this matter at the earliest and rectifying the errors so that i can make appropriate payment.

I would request you to reverse my late fees and other charges at the earliest as it happened due to an error from your end. Else i would be forced to restrain my relationship with hdfc and take this matter of errors and harassment to the consumer court.

Really disgusted with your service.

This was the mail written to hdfc bank on april 11th & again on may 4th. They have not responded till date and has not converted my purchase to emi till date in spite of providing them with the approved charge slip. Last month i was assured over a telephonic phone call that to pay rs 1378/- as the due and the rest would be adjusted in the next statement. But to my surprise they have raised another statement without converting my transaction into emi and charged me late fees and finance charges which is totally illegitimate.

Attaching the charge slip and statement for your perusal. Please help me and take steps against the in approriate/cheating behaviors of these card companies.

Saibal dutt
[protected]

Please note that i applied for hdfc credit card and got reference no :18d[protected]s1. I got all verification done at my office and residence too. I got multiple calls at office too for verification.

Today got checked in hdfc link showing track your card application. Found the reason as follows.

Application reference number
18d[protected]s1 status
Disapproved
Remarks
Disapproval of the credit card application does not reflect in anyway on your credit standing or your financial stability

Please let us know the reason why it got disapproved enen after several rounds of verification

Thanks & regards,
Shanullah

Without any consent from me (card holder), ONE ASSIST had deducted money for plan activation in the name of "ONE ASSIST MFEE".
I did not get any call to renewal/activate this one assist
Membership. But the One assist Mfee of Rs.1899 is automatically debited from my HDFC credit card (ended with 5867) on 28-Nov 17.
My Credit Card Number: xxxxxxxxxxxx5867.
Immediately I had complained them to refund.

On 4th Dec'17 I had received a mail, sharing my Membership No [protected] and membership cancellation request number is 2622272.

On 4th Dec'17, I had received another email mentioning "your membership cancellation is successfully initiated'. I thought it was refunded.

From last 4-5 days I am getting call from One assist and their representative had confirmed me the still my membership plan is active, then i had checked my old credit card statement to be double sure. Till date no refund received.

Immediate action is requested. Kindly acknowledge with a prompt reply.

With best regards,
Amitava Nath
[protected]

With reference to subject cited above i had already pay my outstanding on time but there is still some payment pending on me. As last month was a end of financial year i got my salary after 05 april so how can i pay my debt on time schedule. For the same many call received by your end but no one had short out my problem of late payment fee rs. 750/- and finance charged rs. 902/-

Kindly rebate the same for future payment otherwise kindly discontinue my credit card as on 07.05.2018 onwards. I will not pay any kind of fine or late payment charged.

Icici atm debit card withhold in hdfc atm during transaction and after 4-5 days i went to hdfc bank ltd ramghat road aligarh up and met to bank executive mrs sana rehman at her counter and told about my atm but her launguage was very bad and non cooperative in nature and refused to give atm at the same time however she can cooperate with us.
General person is not very aware about banking rules and regulations so that bank workers should be cooperative but she was non cooperative.
Finally i have to submit request for new atm card and this is my unnecessary financial loss only because of her abusively act.

Dear sir / madam,

After 5-6 years i am again filling this complaint as hdfc started harassing me and they are not reversing un-due amount.

I was holding a hdfc credit card which was issued to me in apr 10 in jun10 credit card company issued a hdfc ergo medical policy in my name and debited rs 4400/- but on receiving of statement i complaint them for the same and asked them to reverse it as this is not asked & required by me but after regular followup with them i wrote them letter on that issue in sep 10 after that they reversed policy amount but after there confirmation they have not reversed charges related to that policy... I have reconciled amounts outstanding with there paid amounts to there executives but that charges today became a huge amount as you know that credit card companies charge interest & late payment charges in there every bill for the outstanding. I conveyed them that this outstanding is not related to me so i am not going to pay this also there are points of 4800 which can be redemed those points also i have not taken.

I have conveyed them so many times and every time there new executive call and i have to repeat that fact every time.

Now after 7-8 months they send there executive to collect payment from my home and asked to pay rs. 4000/- to settel that outstanding also there seniors had a abusing language with my mother.

Please advise what to do. I have all the bills, payment details which are made before due date, mail conversation with hdfc as i am on deputation out of delhi so want your help...

Rgds
Nitin rana
[protected]

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 2499 without my concern on date:5/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-

Oneassist relationship number : 2025914
Name :- subburaj v

Hi sir i am navnath katkar
[protected]
My account will block without intimate due to didn't pay credit card payment is it right to way of work
I am already talked with credit card customer representative that i will pay on day 7/5/18 but today morning when i am going atm for payment of credit card i am seen that may account is block
How i will get my account active

From last couple of days unable to login to my online hdfc account. Sent a mail to [protected]@hdfcbank.com with details.

After entering the login credentials, login window takes me to the next page where it asks for the otp. Since i don't receive the otp there is no way to proceed further.

Very bad experience, i had to do some transfer urgently and due to the problem i cant do. Neither i can do any online payment. Please fix this asap