HDFC Bank Complaints & Reviews

I've applied for hdfc fastag and got the same. Unfortunately there are no details of the account number or wallet id or anything. It's just fastag i received and no welcome mail also.
Now my fastag account is empty and i've no clue how to recharge it without the wallet id or account number details given.
Hdfc fastag customer care number never connects.
Is this a use and throw fastag? I seriously doubt bank's commitment on providing this service.

Jun 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

HDFC Bank Customer Care's response Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

-Bejoy
HDFC Bank Customer Assistance

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A

Aavi Kataria

from Rajpura, Punjab

May 3, 2018

Sir loan department ke employees ferozepur branch ke indrajeet or uske sathi dhmkiyan dekar gaye hai

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T

tamarendra

from Ramapuram, Andhra Pradesh

May 3, 2018

Please give my account details as one time membership amount has been deducted

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Address: Mumbai City, Maharashtra

Hi, i would like to bring it to your notice that i left my previous organisation in the month of august 2017 my salary account [protected] & customer id 27604542 is still active & converted to saving without informing me or warning me. Now account showing in a negative rs.2123/- which is not acceptable. So close the same or waive off the negative balance as it was not used by anyone also stop sending sms related or else will raise a complaint to the head quarter or will take a severe actions against this. Regards, maria belsi

Jun 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 05, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Anay
HDFC Bank Customer Assistance

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Hi,

I am having my account with hdfc from past 7+ years. And recently i had taken personal loan worth 9 lakh. And i was paying my emi without fail. Now i wanted a top-up of 2lakh pl for which i had approached hdfc representative (Name -
Palani, [protected]). He requested a lot of documents to be provided which also included last 3 months salary slip.in the initial inquiry i had informed him that i am currently serving my notice period and joining a new company because of which my march month salary slip is generated but it will be given to me in my full and final settlement. He had assured me that loan can be sanctioned in this case. And after submitting all the documents and waiting for 4 days he is coming back and saying that loan cannot be sanctioned as march month salary has not been credited. This is very ridiculous that he is informing me at the last stage. I am also unhappy with hdfc for treating there loyalty customer in such a manner. Because of this i am thinking of deleting the hdfc account and debit card which i am holding currently.

Regards,
Ananya.

Jun 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 05, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly email us at [protected]@hdfcbank.com and share us your Complete name, mobile number, a city of residence and loan application number so that we can check and update you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance

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Address: Pune, Maharashtra, 411032

I had given my documents to kapil jain (Hdfc bank) for mortgage loan and after verifying my documents they said they are ready to give me loan. So i applied for loan and also given 11, 000 as processing fee.
They said i have to take insurance as well. So i paid them 25000 rs. For insurance.
They had approved my loan and send message for disbursement. I also got sanction letter. After few days, they told me that they cannot give me loan because there is some issue with documents.
Now after rejecting my application, they said they cannot refund my processing fee and also they cannot cancel insurance.

My grievance is that
If my documents were not clear, why they had approved my loan and why they force me to take insurance.
I have been cheated by hdfc bank for 36000 rs.

Hdfc bank employee who was processing my loan :
Kapil jain (Mobile: [protected])
Hdfc sales pvt. Ltd.
Global trade center 1/1, lbs marg,
Navi peth-sadashiv peth, pune

Jun 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

May 03, 2018

Updated by sachin.more My contact Number : [protected]

Verified Support

May 04, 2018

HDFC Bank Customer Care's response Dear Customer,

As we are unable to locate details of your application with the information provided in your e-mail, please provide us the details requested below to enable us assist you further. Loan Reference Number/ Application Number Name of the Applicant (as it appears in your Loan application form) HDFC bank account number ( In case you hold account with HDFC Bank) Your Address Your contact number(s) Type of Loan (e.g. Personal/Express Loan Plus/Auto ) Amount of Loan Name of the Direct Selling Associate/Sales person (if available) Contact Numbers of the DSA/Sales person (if available) Date on which Loan Application was collected List of other Documents Collected Any communication from the DSA Providing a quick update and satisfactory resolution is a matter of commitment for our Bank. We will revert very quickly once the information is provided in the given format.

-Anay
HDFC Bank Customer Assistance

May 04, 2018

Updated by sachin.more Loan Reference Number/ Application Number - File No.[protected]/KC
Name of the Applicant - Sachin Ramesh More
HDFC bank account number ( In case you hold account with HDFC Bank) - No
Your Address - Sr. No. 67/1/B, Plot No. 4, VidyaNagar, Pune - 411032
Your contact number(s) - [protected]
Type of Loan - Mortgage Loan
Amount of Loan - 2000000
Name of the Direct Selling Associate/Sales person - Kapil Jain (Mobile: [protected])
Contact Numbers of the DSA/Sales person (if available) Kapil Jain (Mobile: [protected])
Date on which Loan Application was collected - 27 March 2018

I have also attached Sancation Letter copy of loan.

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I've been receiving continuous phone calls from hdfc bank everyday regarding personal loan requirement. It is not possible for me to block the numbers as i'm getting calls from different numbers everyday. I've informed them multiple times to remove my number from their database in many ways, but there is still no use on that front. I want to lodge complaint against hdfc bank for making such calls despite multiple warnings.

Jun 18, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id, the caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: 507203

I am a hdfc bank credit card holder. The bank has auto debited rs. 1538/- from my credit card number ending with 8911 without my concern on date:14/4/2018. I am not interested about this service and don't want this membership any more. So cancel the membership
These amount shows in my statement as aunthorised amount and smart emi like... So please refuse these problems

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bilaspur, Chhattisgarh

Dear sir,
My name is devraaj singh raghuvanshi, i have an current account (A/c no:[protected] in icici bank shankar nagar, raipur. I was having direct transactions from my company account who have there account with you in hdfc bank, branch-mungeli road bilaspur with whom i was working with as a vendor. They (Hdfc bank) were supposed to deposit inr 2, 90, 854.00 in my icici account through rtgs on 5 may, 2017 which was wrongly credited to an another account, account holders name - ravi rihal (A/c no:[protected] in same branch of icici, shankar nagar. Till the date from last around 1 year i am trying to resolve this issue with both the banks but did not got any result. I visited several times to hdfc bank bilaspur mungeli branch and even discussed this whole issue with the branch manager mr. Devashish mishra which was of no use. I request you take some serious action so that i can get my fund back asap.
Transaction details is been attached in this mail below.

Jun 4, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

HDFC Bank Customer Care's response Dear Customer,

We request you to kindly liaise with your client who has initiated the transaction to raise the issue with us along with account and transaction details (UTR Number) so that we can check and assist.

-Bejoy
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu, 600075

Website: www.hdfcbank.com/htdocs/.../PayZapp/index.html

On mar-12th. I was calling the hdfc payzapp care toll free number. The number was busy. Then i search in the google for alternate number. I found this number in the begging.+91-[protected]. They asked my mobile number. Then suddenly he took money from my wallet.
Then i call again to that number stating why you used my money from my wallet. He talking very rude hindi language and telling me to complain in the cyber cell if i have the guts.
Need to take necessary action. When i call the toll free number i waited for 20 min to make the call to speak to the banker. The they sais they are aware of the same. Tole me complain in cyber cell.

HDFC Bank customer support has been notified about the posted complaint.

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My name is TAUSIF AHMED JABBAR customer id 7946350, I am very very disappointed with the way hdfc bank had treated today morning 2nd of May 2018 I have checked my account balance was INR 46, 000 and all of a sudden in the evening it is showing INR 12000 however in my account statement of net banking is showing a closing balance of 46000 but the account balance is not I mean such a big bank and this sort of service, this is my co operate account and I will be raising a complaint as well, customer service is phethetic no response after 8 pm ist kindly assist at the earliest or else I will be flashing this in social media Twitter as well which will be a brand hampering

Jun 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 08, 2018

HDFC Bank Customer Care's response Dear Customer,

This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

-Manoj
HDFC Bank Customer Assistance

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Address: Dharwad, Karnataka, 580004

I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6624 without my concern on date:02/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

Oneassist relationship number : 4274925
Name :- vikash kumar singh
Mobile no. :- [protected]
Credit card number ending :- 6624

HDFC Bank customer support has been notified about the posted complaint.

May 03, 2018

Updated by Vikash kumar singh Golu I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 6624 without my concern on date:02/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

OneAssist Relationship Number : 4274925
Name :- Vikash Kumar Singh
Mobile No. :- [protected]
Credit Card Number Ending :- 6624

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Address: Indore, Madhya Pradesh, 452006

This is to inform you that on dated 14 jan 2018 i had loaded 5000/- from my sbi card no-[protected] to hdfc payzapp wallet, however the amount got deducted from my sbi credit card but the amount is not credited in my payzapp wallet, No one is responding to resolve my query. I need my amount as soon as possible who will bear this 5000/- loss. I am unable to pay this amount also need your help to solve this possible early to get my amount back.

Details are given below-

Refund reference no. Of payzapp[protected]

I would appreciate your immediate attention to this matter.

HDFC Bank customer support has been notified about the posted complaint.

May 08, 2018

Updated by Rashmeet Kour No one is responding to my complain.
Kindly suggest where should i approach for this as already i had done lots of complain provided all the document but now the merchant bank need charge slip for the said transaction.

I want you to go through with the bank and coordinate as i need my 5000 amount back. sbi claiming that they had not recieved any refund from payzap team.

Kinldy check and process

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Address: New Delhi, Delhi, 110049

I have raised a complaint on[protected] regarding my debit card transaction, also many times discussed with their customer care executives, but getting response is within seven working days amount will credeited to account, but now more than a month is over still not recieved the amount.

HDFC Nodal officer also not responding the issue.

HDFC Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. After that i never logged in to my account through net banking and i do not have a debit card (Lost in 2 years back and i never requested for a new one). I logged into my account for some reason and i see that i have rs -7392 in my account. I request you to please take action against this bank.. Thay have no right what so ever to do whatever they want without informing the customer

Jun 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

HDFC Bank Customer Care's response Dear Customer,

We have already received your email vide ref id[protected]. Our team will investigate in the matter and revert to you in 5 working days.

-Anay
HDFC Bank Customer Assistance

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Address: Ghaziabad, Uttar Pradesh, 201204

Galat tarike se credit card banana aur Bande Se Kya transaction karna Bobby cash withdrawal ki is Mein give Meerut 10000 withdrawal kara kar usne Mere baad supercharge karni hai kya 9 Ne Kaha Tha ki aap Bank Mein Jama kara Dena aap ka koi charge nahi lage kya Jisme Mere baare so rupay Lage with GST main branch maybe baat ki thi Sonia customer care kara dega abhi tak koi nahi hui

Jun 18, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 04, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: West Tripura, Tripura, 799001

I have applied for a personal loan at hdfc bank, agartala branch. I was in need as my father is hospitalised and till date i have not recieved the amount where as in got a sms that it was approved on 30.04.2018. I was told that after applying i will get it within 2-3 days. I applied on 25th april 2018. The point is there is no communication from branch and now they are infact ignoring my calls. Is this the behaivour of a corporate staff? I am in need that doesnt mean i am a begger. Hdfc bank is a good bank but people's take advantage of brand and spoil it. Thats what happening here. Staffs should know how to deal with customers and should be attentive.

Jun 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share the Loan application number and your contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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V

venkat1989

from Hyderabad, Telangana

May 2, 2018

I received a call from this number +91 [protected], that person asking atm details if we are not giving details he is scolding to the core, please accept this as my complaint and identify that fraud person.

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I was having a savings account in hdfc bank. Account number is [protected]. I have submitted an application in the home branch damanjodi for closing of my bank account in the month of september 2017. But the employee didn't close my account till now. I have also submitted the cheque book. My account balance was 1₹ at that time. Now, my account balance is -1366₹. I have visited the bank in january for asking the status of my account closing process. They didn't respond. I have waited till now and i don't know whom to contact. Please help me.

Jun 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 03, 2018

HDFC Bank Customer Care's response Dear Customer,

The TAT for closure of account without any linkages (for eg . credit card/trading account etc.) is 4 working days from the date of submission. We request you to provide the below details to enable us to track the status of your application for account closure: 1. Date when application was sent/submitted 2. Complete address of the branch where the application was sent/submitted 3. Mode of sending (post or courier details). If the closure request was submitted/sent more than a year back, please provide us with the acknowledgement copy. Incase you are not in possession of the acknowledgement copy, request you to visit the nearest branch and submit a fresh request for account closure. Kindly visit the following URL to access information for the complete address and contact details of our Branches. https://www.hdfcbank.com/branch-atm-locator The TAT's for removal of linkages is as below and the same is also mentioned in the combined closure form : Credit card : 10 working days De-linking/Relinking any product (eg loan/fd/locker etc) : 10 working days Depository account : 10 working days Trading Account : 10 working days Investment services(ISA) : 10 working days (no holding ) and 20 working days (with holding) Incase the account is still not closed as per above TAT, request you to revert to us with the above details to track the status of your application.

-Manoj
HDFC Bank Customer Assistance

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U

Ujjwala Dalvi

from Mumbai, Maharashtra

May 2, 2018

Hi, I received SMS, saying :
Dear customer Mandate rerefence No. HDFC[protected] issued to BSE Limited with value Rs. 1000000.00 and frequncey ADHO is received today for processing. In case any issue please get in touch with your bank.

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A

Apurvam89

from New Delhi, Delhi

May 2, 2018

Hi I have applied for demat account opening at your company and it has been almost 25 days and my account is not yet open. Neither I am getting any proper response from the team

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L

Lalitnarayan

from Korba, Chhattisgarh

May 2, 2018

Dear sir,

I would like to bring in your notice that at Nagda Branch of Hdfc bank cashier refuse to take cash due to over amont after hot discussion he accept the challan but did not refund balance amount i.e Rs 20/-
Please look into the matter and take necessary action to satisfy me.

Regards
Lalit Narayan Sharma
Mob no [protected]

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M

mounica cn

from Bengaluru, Karnataka

May 2, 2018

I am not able to send or receive money in payzapp .in my payzapp i have around 2000 . i want my money .i am not able to transfer my money to bank . even if i tried for booking movie tickets, there is no use .i am not able to do any kind of transaction

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A

AM CO

from Chennai, Tamil Nadu

May 2, 2018

Spoke to customer executive pavithra on 23/04/2018. I have been charged an overlimit fee. I am not going to pay it as I have not exceeded the limit. I have already talked to the customer care and they are giving excuses and unreasonable statements. please look into it.

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Address: Meerut, Uttar Pradesh, 250001

Website: hdfcbank.com

Sir, i had purchased a bike in 2007 on consumer loan through hdfc bank. I had cleared all dues in 2010 but my cibil report still shows a current amount of rs. 11, 190 as a consumer loan. Now, i am unable to get any loan due to this discrepancy in my cibil report, so, you are requested to kindly look into the matter and resolve it as early as possible and oblige me. This is for your information and necessary action please.
Regards
Upender kumar
Mob:- [protected]
Email id:- [protected]@gmail.com

Jun 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Loan Account No, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Prafulkumar Udani

from Bardoli, Gujarat

May 2, 2018

HDFC tele caller frequently calling on[protected] for informing about savings cum insurance products

I have no interest and have recorded last few conversations.

If not stopped, will file a complaint

Dr P M UDANI

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S

Seethaks

May 2, 2018

Ordered the prepaid card worth 6k on March24th. There is no further information provided about the same and also card status is completely unknown.

No calls from the bank yet. Ideally it should be delivered within 2-3 weeks.

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Dear sir,
This is inform you that i subhashree pradhan want to know that today i had gone to deposite cash in saoner branch but i face a lot of problem in saoner branch i. E there have no ladies line for this branch and also the cashier had not help in this matter and i have actually deposited rs.3500 but i give rs.[protected]*2), he was not received. He told me that you change and come. Before deposite we withdrawl rs.40000/- in your branch atm and we got 2000*20, we told him about that matter but he did not listen matter, after that he returned me.

So kindly to see this matter, then i will thank ful to you.

Regards,
Subhashree pradhan,
Saoner, nagpur,
Mob-[protected]

Jun 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 27, 2018

Mannansohail Mannansohail's response plz help me my credit card no recive me ok

May 02, 2018

Updated by subhashree pradhan Dear Sir,
This is inform you that i subhashree pradhan want to know that today i had gone to deposite cash in saoner branch but i face a lot of problem in saoner branch i.e there have no ladies line for this branch and also the cashier had not help in this matter and i have actually deposited Rs.3500 but i give Rs.[protected]*2), he was not received.He told me that you change and come.Before deposite we withdrawl Rs.40000/- in your branch atm and we got 2000*20, we told him about that matter but he did not listen matter, after that he returned me.

So kindly to see this matter, then i will thank ful to you.

Regards,
Subhashree Pradhan,
Saoner, Nagpur,

Verified Support

May 02, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to please share us the complete address of branch to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Mannansohail Mannansohail

from Vijayawada, Andhra Pradesh

May 2, 2018

Plz help me my credit card not recive me ok im summite docoments ok

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Website: [email protected]

[protected] this number guy siddharth called my sister asking for certificate and he said that he is from hdfc bank and want to offer her a job so she send him her 10, 12th certificate, adhar card, photo and some other documents and after he demanded 2000 rupees through his bank

Details so here are his bank details
Sbi account name : tej singh
A/c no : [protected]

Ifsc code : sbin0001987
br...

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Address: New Delhi, Delhi, 110019

Website: www.hdfc.com

This is such a unbelievable after submit my complain i don't get any solutions.

This is the [protected]@hdfcbank.com mail id i was coordinate with mr hatel. He told me that they resolve this case within 4 working date last date update with him 10 april 2018. After that he never reward on mail or phone also

Mr manoj
For your kind information central bank of india branch manager was confirmed that the fund has dispense first a fall this is your job not his or my job. When i asked to check the cctv footage to one of your phone banker he said that this is not my job and told me that this should be done from customer end.
If a customer service person has decided not to help you, or been unfriendly and caused you to feel embarrassed about what’s happened, that is unacceptable. I may had a great call with a customer service person who promised a satisfying solution, but that promise isn’t kept by his/her promise. I am the customer of your bank more the 3 year and up until now i don't know what is the issue and why it take so much time.

Jun 3, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share the ATM details, transaction details, account details with contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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S

Santosh Bommarajupet

from Pune, Maharashtra

May 2, 2018

I receive around 10 calls in a day each from a different no and different person asking if I want HDFC personal loan or credit card. Can you please put an end to this ASAP. I have my mobile no on DND but I am still getting calls. I wonder what TRAI is doing.

HDFC Bank Complaints & Reviews

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HDFC Bank reviews & complaints page 970

fastag - no details on how to recharge

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negative balance in my account

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unsatisfied with the hdfc service on loan

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complaint about hdfc bank, pune

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continuous phone calls everyday regarding loan requirement

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cancellation of one assist membership

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wrongly execution of rtgs to my icici account of inr 2, 90, 854.00 from hdfc bank.

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unauthorised debited money from my wallet

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dispute in account balance

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hdfc credit card - cancellation of one assist plan

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transaction dispute

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hdfc debit card transaction dispute - payment deducted but not received my ticket

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negative balance issue

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credit card missguided

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personal loan /delay and not attending calls.ignoring

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bank account closing request

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regarding non-settlement of consumer loan

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problem in cash deposit in saoner branch

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hdfc fake job offers

cash dispense

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