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HDFC Bank Complaints & Reviews

2.9
Updated: Dec 9, 2025
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P
purushottamraj
from Lucknow, Uttar Pradesh
May 3, 2018
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Address: Lucknow, Uttar Pradesh, 226016
Website: www.consumercomplaints.in/new_complaint

Dear HDFC Credit Card Team,

I am purushottam Singh, I am applying for HDFC bank credit card but HDFC executive says to me your CIBIL Score is too low so decline credit card request.
i try to follow up last 15 days for credit card but executive says try to relogin your request but not possible,
After two months executive calls to me for credit card dues pending i shocked,
i says to executive i have no credit card and not received credit card till now
than why dues pending.
One day i called to customer care for dues madam says your card was return.

So i requested to you sir my farzi charges remove from my accounts and also remove from CIBIL Score asap.

Credit card AAN NO. (AAN# [protected])

And plz find attached HDFC Executive whatsapp chatting for credit card request
for more information.

Dear Team

I want Genuine solution...

I AM APPLYING HDFC CREDIT CARD AUG 2017 BUT NOT RECEIVED TILL NOW
For any Clarification Please Contact our bank officer Ujjwal Mishra(Mob. No. [protected]) & Ujjwal Mishra/[protected]

Branch address-HDFC Bank Limited, having its regional Card Center at Parnay Tower, 38 Darbari Lal Sharma Marg, Opposite Gate No 5 Vidhan Sabha, Hazratganj Lucknow 226001,

if any doubt plz call
[protected]

Regards
Purushottam
[protected]
May 07, 2018
Updated by purushottamraj
Dear Team,

Kindly update my complaints details
Hi Purushottam,

We can help with that. Please write to [protected]@hdfcbank.com with your card application number & contact details. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Anay
HDFC Bank Customer Assistance
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    R
    Rishineela
    from Tanuku, Andhra Pradesh
    May 3, 2018
    Resolved
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    Resolved

    Address: Karimnagar, Andhra Pradesh, 505001

    My card was blocked as i have not updated my kyc. I went to the nearest branch to update the same. They have told that there is no kyc form for credit card. They told that we need to do it online. When i tried the same, i am being asked for an account number which i do not have. Please help!
    Please help me on how to update my kyc and all the relevant information.
    Jun 3, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    May 03, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Anay
    HDFC Bank Customer Assistance
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      S
      Suneet B
      from Jammu, Jammu and Kashmir
      May 3, 2018
      Resolved
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      Resolved

      Address: Jammu, Jammu and Kashmir, 180003
      Website: Indian customer complaint

      I have applied for personal loan on dated 01/05/18 and it was ensured by branch supervisor that payment of rs 3.0lac will be deposited in my account by 03/05/18. Since i am in need of an urgent sum of money and account holder from last 6-7 years get very disappointed as the commitment is not full fill by the bank. I have waisted my time by approaching you and this is very unprofessional.
      Jun 3, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Apr 27, 2018
      hadlyn nunes's response
      Dear HDFC CARD TEAM,
      My self Mr. Hadlyn David Nunes. My registered mobile number has not functional. So i want to do change my number to start SMS SERVICE.

      Kindly help me.

      Regards,
      Hadlyn
      Verified Support
      May 03, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share the Loan application number and your contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Manoj
      HDFC Bank Customer Assistance
      Dear HDFC CARD TEAM,
      My self Mr. Hadlyn David Nunes. My registered mobile number has not functional. So i want to do change my number to start SMS SERVICE.

      Kindly help me.

      Regards,
      Hadlyn
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        S
        Sumithra14
        from Delhi, Delhi
        May 3, 2018
        Resolved
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        Resolved

        Address: 600097
        Website: www.hdfcbank.com

        I am not using my credit card at all for the past 6 months, but every month i have been billed with overlimit fee. Also i am paying my outstanding amount properly every month, but still finance charges are applied.

        This is very frustrating and like cheating. Every month i am paying minimum outstanding, but still my balance will go negative every month. This is really bad. Feeling bad for getting hdfc credit card
        Jun 13, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        May 04, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We observe that your card usage has exceeded the credit limit assigned to your credit card account and hence over limit fee was levied to your card. To explain it further, when the outstanding on your card account exceeds your assigned credit limit, an over limit fee of 2.5% of the amount exceeded the limit subject to a minimum of Rs.500.00 would get levied. Further, payment of atleast the minimum amount due towards the card outstanding needs to be received by the bank to ensure that the card account is active and available for usage. Further, to avoid levy of finance charges and late payment charges, payment of the total outstanding needs to reach the bank by the payment due date. Hence, we request you to effect payment towards the total amount due within the payment due date to avoid levy of bank charges.

        -Anay
        HDFC Bank Customer Assistance
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          Vikas2407
          from Samastipur, Bihar
          May 3, 2018
          Resolved
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          Resolved

          Address: 841439

          Dear sir,

          My concern is that from my hdfc bank customer id[protected] their is amount 118 ₹ twice deduction without any information...
          I requested the statement through my passbook app by mistake but after that I called the customer care regarding it that I don't won't the statement bcoz I show its been charged ruppes 50 as per the application..
          But after the conversation with customer care they told me, don't worry about it that the service is absolutely fee ..

          After that why is the deduction occurred in my account..
          I need my money, please refund it bcoz its not my fault.
          +2 photos
          Jun 8, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          May 05, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          We are working on your concern vide Ref ID:[protected] and will revert to you in 4 working days.

          -Anay
          HDFC Bank Customer Assistance
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            S
            sumayya PV
            from Kochi, Kerala
            May 3, 2018
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            hdfc life super income plan cancellation.

            Sir,
            I am sumayya, working in a private it sector and i have purchased hdfc super income plan with the policy numbered: 19721604 for an annual premium of rs.1, 00, 000 with premium paying period of 8 years. The duration of the policy is 16 years. I was convinced to buy this policy by a hdfc financial consultant from cochin.

            Unfortunately, i need to take a rest due to growth issue in uterus and pregnancy treatment, and...
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            A
            Abbas Burhani
            from Pithampur, Madhya Pradesh
            May 3, 2018
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            Address: Sehore, Madhya Pradesh, 466001
            Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

            I have not received my fast tag yet.
            Very worst service of HDFC Bank. I am waiting since 3 Months.
            I paid all the fees. Please dispatch my Fast Tag at the earliest. otherwise i Will go to Consumer Forum to file a case against HDFC Bank

            My wallet ID is: [protected]
            Mobile No: [protected]

            ABBAS HUSSAIN
            HDFC Bank customer support has been notified about the posted complaint.
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              A
              anup jhun jhun wala
              from Kolkata, West Bengal
              May 3, 2018
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              Address: Kolkata, West Bengal, 711204

              My previous signature has been changed by me long back due age factor with my banker which is certified by my bank and deposited kyc form with certificate of my current signature with my banker.

              But twice mutual fund office rejected with remarks "signature mismatch with kyc form"

              Pl. Solve it as i urgently i need for redemption o[censored]nits for my treatment but due to signature problem unable to redemption.

              Anup kumar jhun jhun wala
              HDFC Bank customer support has been notified about the posted complaint.
              I have made a wrong transaction, ID for this is[protected] kindly let me know what can be done.

              Regards,
              Nishu
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                S
                srikanthnelly
                May 3, 2018
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 560076
                Website: www.hdfcbank.com

                Dear sir,

                This is regarding an imps transfer which had done on 27-apr-2018 for an amount of rs. 25720 with rrn reference no.[protected]. The amount is debited from my account [protected] sb account. The amount has not reached the beneficiary account. I have called hdfc customer care without any success on this issue. Kindly help in resolving this as this is my emi amount which is very urgent. My customer id is 5404128.

                I have already raised a case regarding this without any result.

                Srikanth. N.

                [protected]
                Jun 4, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                May 04, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                Kindly email at [protected]@hdfcbank.com and share us the statement of account of the beneficiary so that we can take it up with the concerned team and assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                -Anay
                HDFC Bank Customer Assistance
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                  K
                  Kiran Yadagere
                  from Bengaluru, Karnataka
                  May 3, 2018
                  Resolved
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                  Resolved

                  I've applied for hdfc fastag and got the same. Unfortunately there are no details of the account number or wallet id or anything. It's just fastag i received and no welcome mail also.
                  Now my fastag account is empty and i've no clue how to recharge it without the wallet id or account number details given.
                  Hdfc fastag customer care number never connects.
                  Is this a use and throw fastag? I seriously doubt bank's commitment on providing this service.
                  Jun 3, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 03, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

                  -Bejoy
                  HDFC Bank Customer Assistance
                  Sir loan department ke employees ferozepur branch ke indrajeet or uske sathi dhmkiyan dekar gaye hai
                  Please give my account details as one time membership amount has been deducted
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                    B
                    Belsi
                    from Mumbai, Maharashtra
                    May 3, 2018
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra

                    Hi, i would like to bring it to your notice that i left my previous organisation in the month of august 2017 my salary account [protected] & customer id 27604542 is still active & converted to saving without informing me or warning me. Now account showing in a negative rs.2123/- which is not acceptable. So close the same or waive off the negative balance as it was not used by anyone also stop sending sms related or else will raise a complaint to the head quarter or will take a severe actions against this. Regards, maria belsi
                    Jun 12, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 05, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                    -Anay
                    HDFC Bank Customer Assistance
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                      A
                      Ananya KP
                      from Bengaluru, Karnataka
                      May 3, 2018
                      Resolved
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                      Resolved

                      Hi,

                      I am having my account with hdfc from past 7+ years. And recently i had taken personal loan worth 9 lakh. And i was paying my emi without fail. Now i wanted a top-up of 2lakh pl for which i had approached hdfc representative (Name -
                      Palani, [protected]). He requested a lot of documents to be provided which also included last 3 months salary slip.in the initial inquiry i had informed him that i am currently serving my notice period and joining a new company because of which my march month salary slip is generated but it will be given to me in my full and final settlement. He had assured me that loan can be sanctioned in this case. And after submitting all the documents and waiting for 4 days he is coming back and saying that loan cannot be sanctioned as march month salary has not been credited. This is very ridiculous that he is informing me at the last stage. I am also unhappy with hdfc for treating there loyalty customer in such a manner. Because of this i am thinking of deleting the hdfc account and debit card which i am holding currently.

                      Regards,
                      Ananya.
                      Jun 17, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 05, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Kindly email us at [protected]@hdfcbank.com and share us your Complete name, mobile number, a city of residence and loan application number so that we can check and update you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      -Anay
                      HDFC Bank Customer Assistance
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                        S
                        sachin.more
                        from Pune, Maharashtra
                        May 3, 2018
                        Resolved
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                        Resolved

                        Address: Pune, Maharashtra, 411032

                        I had given my documents to kapil jain (Hdfc bank) for mortgage loan and after verifying my documents they said they are ready to give me loan. So i applied for loan and also given 11, 000 as processing fee.
                        They said i have to take insurance as well. So i paid them 25000 rs. For insurance.
                        They had approved my loan and send message for disbursement. I also got sanction letter. After few days, they told me that they cannot give me loan because there is some issue with documents.
                        Now after rejecting my application, they said they cannot refund my processing fee and also they cannot cancel insurance.

                        My grievance is that
                        If my documents were not clear, why they had approved my loan and why they force me to take insurance.
                        I have been cheated by hdfc bank for 36000 rs.

                        Hdfc bank employee who was processing my loan :
                        Kapil jain (Mobile: [protected])
                        Hdfc sales pvt. Ltd.
                        Global trade center 1/1, lbs marg,
                        Navi peth-sadashiv peth, pune
                        Jun 19, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        May 03, 2018
                        Updated by sachin.more
                        My contact Number : [protected]
                        Verified Support
                        May 04, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        As we are unable to locate details of your application with the information provided in your e-mail, please provide us the details requested below to enable us assist you further. Loan Reference Number/ Application Number Name of the Applicant (as it appears in your Loan application form) HDFC bank account number ( In case you hold account with HDFC Bank) Your Address Your contact number(s) Type of Loan (e.g. Personal/Express Loan Plus/Auto ) Amount of Loan Name of the Direct Selling Associate/Sales person (if available) Contact Numbers of the DSA/Sales person (if available) Date on which Loan Application was collected List of other Documents Collected Any communication from the DSA Providing a quick update and satisfactory resolution is a matter of commitment for our Bank. We will revert very quickly once the information is provided in the given format.

                        -Anay
                        HDFC Bank Customer Assistance
                        May 04, 2018
                        Updated by sachin.more
                        Loan Reference Number/ Application Number - File No.[protected]/KC
                        Name of the Applicant - Sachin Ramesh More
                        HDFC bank account number ( In case you hold account with HDFC Bank) - No
                        Your Address - Sr. No. 67/1/B, Plot No. 4, VidyaNagar, Pune - 411032
                        Your contact number(s) - [protected]
                        Type of Loan - Mortgage Loan
                        Amount of Loan - 2000000
                        Name of the Direct Selling Associate/Sales person - Kapil Jain (Mobile: [protected])
                        Contact Numbers of the DSA/Sales person (if available) Kapil Jain (Mobile: [protected])
                        Date on which Loan Application was collected - 27 March 2018

                        I have also attached Sancation Letter copy of loan.

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                          Srujana V
                          from Hyderabad, Telangana
                          May 3, 2018
                          Resolved
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                          Resolved

                          I've been receiving continuous phone calls from hdfc bank everyday regarding personal loan requirement. It is not possible for me to block the numbers as i'm getting calls from different numbers everyday. I've informed them multiple times to remove my number from their database in many ways, but there is still no use on that front. I want to lodge complaint against hdfc bank for making such calls despite multiple warnings.
                          Jun 18, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 04, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          I request you to share your account/customer Id, the caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
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                            BASAVA TUPAKULA
                            from Bhimavaram, Andhra Pradesh
                            May 3, 2018
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                            Address: 507203

                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1538/- from my credit card number ending with 8911 without my concern on date:14/4/2018. I am not interested about this service and don't want this membership any more. So cancel the membership
                            These amount shows in my statement as aunthorised amount and smart emi like... So please refuse these problems
                            HDFC Bank customer support has been notified about the posted complaint.
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                              D
                              Devraaj Singh Raghuvanshi
                              from Pune, Maharashtra
                              May 3, 2018
                              Resolved
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                              Resolved

                              wrongly execution of rtgs to my icici account of inr 2, 90, 854.00 from hdfc bank.

                              Address: Bilaspur, Chhattisgarh

                              Dear sir,
                              My name is devraaj singh raghuvanshi, i have an current account (A/c no:[protected] in icici bank shankar nagar, raipur. I was having direct transactions from my company account who have there account with you in hdfc bank, branch-mungeli road bilaspur with whom i was working with as a vendor. They (Hdfc bank) were supposed to deposit inr 2, 90, 854.00 in my icici account through rtgs on 5 may, 2017 which was wrongly...
                              +1 photos
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                              S.Madhusudhanan
                              from CHENNAI, Tamil Nadu
                              May 2, 2018
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                              Address: Chennai, Tamil Nadu, 600075
                              Website: www.hdfcbank.com/htdocs/.../PayZapp/index.html

                              On mar-12th. I was calling the hdfc payzapp care toll free number. The number was busy. Then i search in the google for alternate number. I found this number in the begging.+91-[protected]. They asked my mobile number. Then suddenly he took money from my wallet.
                              Then i call again to that number stating why you used my money from my wallet. He talking very rude hindi language and telling me to complain in the cyber cell if i have the guts.
                              Need to take necessary action. When i call the toll free number i waited for 20 min to make the call to speak to the banker. The they sais they are aware of the same. Tole me complain in cyber cell.
                              HDFC Bank customer support has been notified about the posted complaint.
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                                Tausif Jabbar
                                from Kolkata, West Bengal
                                May 2, 2018
                                Resolved
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                                Resolved

                                My name is TAUSIF AHMED JABBAR customer id 7946350, I am very very disappointed with the way hdfc bank had treated today morning 2nd of May 2018 I have checked my account balance was INR 46, 000 and all of a sudden in the evening it is showing INR 12000 however in my account statement of net banking is showing a closing balance of 46000 but the account balance is not I mean such a big bank and this sort of service, this is my co operate account and I will be raising a complaint as well, customer service is phethetic no response after 8 pm ist kindly assist at the earliest or else I will be flashing this in social media Twitter as well which will be a brand hampering
                                +1 photos
                                Jun 12, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 08, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                This is with reference to your concerns raised regarding your credit card account. In this regard, you may look forward to receiving a response on your recorded email ID in 3 business days and request you to bear with us in the interim. In the event you seek any further clarification regarding your card account, please feel free to write to us at: [protected]@hdfcbank.com. Kindly note the query reference number for this correspondence is [protected].

                                -Manoj
                                HDFC Bank Customer Assistance
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                                  Vikash kumar singh Golu
                                  from Coimbatore, Tamil Nadu
                                  May 2, 2018
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                                  Address: Dharwad, Karnataka, 580004

                                  I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 6624 without my concern on date:02/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                                  Oneassist relationship number : 4274925
                                  Name :- vikash kumar singh
                                  Mobile no. :- [protected]
                                  Credit card number ending :- 6624
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  May 03, 2018
                                  Updated by Vikash kumar singh Golu
                                  I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 6624 without my concern on date:02/05/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

                                  OneAssist Relationship Number : 4274925
                                  Name :- Vikash Kumar Singh
                                  Mobile No. :- [protected]
                                  Credit Card Number Ending :- 6624
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                                    Rashmeet Kour
                                    from Nagda, Madhya Pradesh
                                    May 2, 2018
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                                    Address: Indore, Madhya Pradesh, 452006

                                    This is to inform you that on dated 14 jan 2018 i had loaded 5000/- from my sbi card no-[protected] to hdfc payzapp wallet, however the amount got deducted from my sbi credit card but the amount is not credited in my payzapp wallet, No one is responding to resolve my query. I need my amount as soon as possible who will bear this 5000/- loss. I am unable to pay this amount also need your help to solve this possible early to get my amount back.

                                    Details are given below-

                                    Refund reference no. Of payzapp[protected]

                                    I would appreciate your immediate attention to this matter.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    May 08, 2018
                                    Updated by Rashmeet Kour
                                    No one is responding to my complain.
                                    Kindly suggest where should i approach for this as already i had done lots of complain provided all the document but now the merchant bank need charge slip for the said transaction.

                                    I want you to go through with the bank and coordinate as i need my 5000 amount back. sbi claiming that they had not recieved any refund from payzap team.

                                    Kinldy check and process
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