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HDFC Bank Complaints & Reviews

2.9
Updated: Nov 26, 2025
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A
anildit88
from Noida, Uttar Pradesh
Apr 11, 2018
Resolved
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I anil kumar singh, availed personal loan amount of rs 600, 000/- and an amount of rs. 5, 86, 461/- was disbursed in my sbi account on 16.07.2016. However, till date i have not received the welcome letter and payment schedule from the bank. Since., i urgently need the same for official purpose, therefore, it is requested to kindly provide me the same on my e-mail id. My loan account number is 40791861.
May 14, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2018
HDFC Bank Customer Care's response
Dear Customer,

On receipt of your Post, We had attempted to contact you at the numbers recorded with us. However, we regret to note that our attempts to reach you, did not meet with success. We request you to provide us your latest contact numbers and the convenient time to enable us do the needful and assist you further in this regard. Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Manoj
HDFC Bank Customer Assistance
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    A
    Ashwin Pise
    from Pune, Maharashtra
    Apr 11, 2018
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400063

    I am hdfc bank customer for more than 15 years, last year my personal banker offered hdfc regalia credit card, she didn't mention anything about renewable charges but now in my current bill i got this renewable fees (2500n+ 450 gst) charged. I tried to check with my personal banker and also with phone banking customer care but it was of no use.in fact phone banker executive raised a request to revert back this charges but it was rejected.
    May 12, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 11, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your complete issue, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
    Apr 13, 2018
    Updated by Ashwin Pise
    Hi Manoj,

    I have sent a mail to [protected]@hdfcbank.com on 11th April, but didnt receive any communication from them, apart from acknowledge receipt.

    Thanks,
    Ashwin
    I had tried to pay through Tmw app through preaid debit card of payzaap for Rs.9814/- on 04.04.18.. Amount has not reached to Tmw wallet shows unsuccessfully, but amount deducted from payzaap wallet. I have also send mail but money has not been reversed yet. Please examine and solve the issue.
    Hi Manoj,

    I have sent a mail to [protected]@hdfcbank.com on 11th April, but didnt receive any communication from them, apart from acknowledge receipt.

    Thanks,
    Ashwin
    10 days lapsed no any action
    I had been successfuly load money with my sbi credit card ending 5481 for Rs. 9800/- on 04.04.18 at 0856 am vide transaction I.d .[protected]we84kd5. Then I had tried to load money in Tmw wallet through payzaap debit card ending 1915 for Rs.9814/- vide Tmw transaction I.d No.[protected] on 04.04.18 at 09.31am. Tmw wallet shows failed vide the said transaction I.d. But amount Rs.9814/- has been deducted from my payzaap wallet vide transaction I.d no.28941153 on 04.04.18 at 09.31 shows success, sale at recharge ccavenue Mumbai with no transaction description. Since 9 days lapsed no amount refunded either by payzaap wallet or by tmw wallet till date. Please examine. Take up the matter with ccavenue and give justice please.
    After getting 12 days business with my money payzaap reversed my money on 13th day. Malicious intention by payzaap.
    Just doing business from unsuccessful transaction money of customer for 12 working days. Ombudsmen should take immediate action on Payzap.
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      P
      Prem91
      from Bengaluru, Karnataka
      Apr 11, 2018
      Resolved
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      Address: 560068

      I applied and got a new credit card in hdfc bank. After six days ₹900 debit as (Hegic-crdt shld & fl cvr) in my credit card account statement.
      I am not interested in that type of policy or coverage.
      How can i clear this type of debits. Also i request them not to do in future transaction. So please remove this unwanted description in my credit card account statementand make immediate refund as quick as possible.
      May 18, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 11, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      I request you to share your Card No., charged details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

      -Anay
      HDFC Bank Customer Assistance
      2 months deduct you how to deduct you 708 its not 1rs r 2 rs not only its amount 708. One months 2 times deduct. How to using ur bank account this is very bad

      hdfc bank 900 debit as (hegic-crdt shld & fl cvr) in my credit card - Comment #3066295 - Image #0
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        P
        PRIYANKA KANDASAMY
        from Bengaluru, Karnataka
        Apr 11, 2018
        Resolved
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        Resolved

        Address: 560100

        Hdfc bank has deducted rs. 472.00 from my salary account on 7th-april-2018 for ". Ach debit return charges" for which i have not even received any intimation through email or sms from the bank before deductions.

        I have been trying to call hdfc customer care from 2 days and they just keep me in hold and do not respond. Once a customer care person attended my call and asked me for my debit card number and pin, for which i refused. She simply told me to hold and did not get back to call.

        I have also dropped a mail to "[protected]@hdfc.com", but they did not respond at all.
        Please do needful in getting my money back, as soon as possible.
        May 13, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 12, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

        Anay,
        HDFC Customer Service Assistance.
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          A
          Anit Varghese
          from Bengaluru, Karnataka
          Apr 11, 2018
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          Website: www.oneassist.in

          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0605 without my concern on date:04/04/2018 i am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-.

          One assist relationship number : 835408
          Plan name: power individual
          Name :- anit varghese
          Credit card number ending :- 0605
          +1 photos
          HDFC Bank customer support has been notified about the posted complaint.
          Dear Anit,

          Greetings from OneAssist...!

          We deeply regret for the inconvenience caused to you.

          As per your request, plan has been cancelled vide Service Request number 3076768 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

          Regards,

          Brij

          Team OneAssist.
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            G
            GroverNancy
            from Delhi, Delhi
            Apr 11, 2018
            Resolved
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            Address: New Delhi, Delhi
            Website: HDFC BANK

            This is to inform you that i nancy grover have two accounts with hdfc bank under the same customer id. Below are the details for the same:
            Customer id[protected]
            1st a/c no.- [protected] (Salary account)
            2nd a/c no.- [protected] (Women's saving account)
            I would like to draw your attention towards the issues i have been facing with hdfc bank as well as the bank officials and expect the best possible resolution from your end. Below mentioned are the issues and request you to kindly look into the matter:

            1. The bank has charged me with the non maintenance charges on my salary account i. E [protected] being at zero balance which is not acceptable. Request you to get me waiver of those charges.

            2. The second account i have i. E [protected] with kalkaji branch was opened by the bank officials with all false commitments. I was told that the account will be zero balance but the account was opened with rs.10000/- min balance requirement under some women's saving account scheme. When i asked them to close the account within the same month they made me fill the account closing form saying that they will close it at their end but didn't give me any acknowledgement saying that the server is down and can't provide the acknowledgement for the same. But after few months i got the message saying the account is not yet closed and is being charged on non maintenance. According to rbi rule the bank cannot charge me with non maintenance if my account is left at zero balance that too when i have already filled the account closing form and given it to the bank officials.

            3. Also the behavior of the manager at hdfc bank kalkaji branch is so rude when i explained my problem to her and nobody there entertained my request. The behavior of the bank officials is very rude and unprofessional.

            Request you to please get me rid of those unnecessary charges and help me close this issue asap. I need to close both the accounts.
            May 29, 2018
            Complaint marked as Resolved 
            HDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 12, 2018
            HDFC Bank Customer Care's response
            Dear Customer,

            We understand that you have also raised your concerns at the office of the Senior Management vide Reference Number[protected] and you will receive a response from them to your e-mail ID. Your association is greatly valued by the Bank and will spare no efforts to resolve the matter quickly. Looking forward to your patience and cooperation in the interim.

            Anay,
            HDFC Customer Service Assistance.
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              D
              dipana
              from Kolkata, West Bengal
              Apr 11, 2018
              Resolved
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              Resolved

              Address: Kolkata, West Bengal, 700150
              Website: www.hdfccreditcard.com

              I have a credit card on hdfc bank and that was lost previously but while i was
              Complaining from hdfc customer care they were blocked my credit card and issue
              Another credit card with out my permission and which issue card not given me by
              Physically inspite of they were taken interest above 40% against this card in every
              Month that is not possible for me to pay the amount because i am job less at the moment.
              Therefore hdfc recovery agent was come in my house and i was also said them that i want to
              Settle the amount by my pf balance and request them to provide the bank statement because
              I have not sufficient circumstances to pay the whole amount if they are given me 100% subsidy against the interest then i can pay the principal amount in one time but they are not agreed and
              They have not tried to further contact and presently their advocate mailed me that pay the hole amount with in seven days other wise they will be taken legal action against me. They are harrasing me by mail that is fallen bad effect to survive me.
              May 12, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 11, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Manoj
              HDFC Bank Customer Assistance
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                J
                Jegan Srv
                from Kurinjippadi, Tamil Nadu
                Apr 11, 2018
                Resolved
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                Resolved

                Dear hdfc team,
                I have applied for hdfc credit card. Verification done at office as well as residential address. I submitted all necessary documents. But disapproved is the status i got after 4 working days. I tried calling customer care but no reason was given. Why was it disapproved when i have given all needed documents? This is my reference number
                [protected]s4
                May 19, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 11, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments expressed and wish to inform you that as you are aware that verification process constitutes an important leg in application approval process. Hence, to enable us further review your application, we request you to forward the residence declaration form available in the below-mentioned link for confirmation of your residence address (along with the address landmark). https://www.hdfcbank.com/assets/pdf/RCA_Residence_delcaration.pdf We request you to send the duly filled/signed form to the below-mentioned address to enable us to assist you in this regard. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur PO Chennai 600 041.

                -Anay
                HDFC Bank Customer Assistance
                Apr 12, 2018
                Updated by Jegan Srv
                The link that you have sent me is throwing 404 file not found error.
                Apr 12, 2018
                Updated by Jegan Srv
                FYI, the residential address is already been verified from your side.
                Apr 12, 2018
                Updated by Jegan Srv
                Please explain me why I should send this kind of form when all verification is already done.
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                  M
                  Maheshbabums
                  from Chennai, Tamil Nadu
                  Apr 11, 2018
                  Resolved
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                  Resolved

                  Address: 600024
                  Website: www.hdfc.com

                  W. R. T. File no.[protected], hdfc ltd kodambakkam, my disbursement cheque was ready on 27 march 2018.
                  I heard from hdfc ltd that cheque from march 27, 2018 will not be valid if the registration happens on month april 2018.

                  To confirm this i wrote a mail to hdfc people on 28 march 2018 and also spoke to anand raj and madhivanan and one insurance officer but i haven’t received any reply. Then i wrote a mail on 2nd of april and again spoke to madhivanan, no reply again.

                  On 4th of april i called madhivanan to know the status of the disbursement and then he says that if i didn’t sign disbursement the rate of interest will increase.

                  Then on 6th of april i went to bank to sign the disbursment there i came to know that the rate of interest is changed from a 8.4% to 8.6%.

                  Hdfc said loan rate got increased from 8.4 to 8.6 on 4th of april.

                  If the bank had replied to all my calls and mails i would have signed the disbursement on march itself or april 1st or 2nd.

                  Hdfc ltd is the complete responsible for my sufferings. There was no proper answer about this from hdfc ltd side.

                  Need answer for my sufferings.
                  May 27, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 13, 2018
                  HDFC Bank Customer Care's response
                  Dear Mahesh,

                  Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

                  Regards,
                  Team HDFC Home Loans
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                    A
                    ammusalem
                    from Kurinjippadi, Tamil Nadu
                    Apr 11, 2018
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                    Payzapp sent many messages (Rs100 cashback will be credited for kyc completion)& forced me to complete kyc. So i completed kyc on 28feb18. Till now 100rs cashback was not credited. Also i did bigbasket transaction using promocode "bingo" on 28thfeb18. Till now no cashback credited for bigbasket transaction. I sent 5times mail to their customer care regarding both cashback. Also i tried to contact them by phone more than 100times. Not able to contact. The phone no is always busy. Now more than 40days over. Till now i didn't get 100rs cashback for kyc completion and also 250rs for bigbasket transaction.in the name of offer, payzapp is cheating their customers. Payzapp customer care is worlds worst customer service not attending customers complaint more than 40days. I feel shame to to be the customer of payzapp.
                    HDFC Bank customer support has been notified about the posted complaint.
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                      P
                      Poorvi Porwal
                      Apr 11, 2018
                      Resolved
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                      Resolved

                      Hi my name is poorvi porwal and my account number is [protected]
                      I have applied to join my husband as a joint account holder in my hdfc bank account but it's 2 months now and my husband has not joined as a joint account holder. I have enquired within the branch sec 15 vasundhra ghaziabad so many times but they are not able to tell me the exact reason that why this not has been done yet.

                      Please look into this matter and help me to get it done.

                      Regards
                      Poorvi porwal
                      [protected]
                      May 26, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 16, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Our branch official has made multiple attempts to contact you, however, could not get through. Our branch official has written to you on your registered email id. Please revert to him with alternate contact details for further assistance

                      -Bejoy
                      HDFC Bank Customer Assistance
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                        Nihal439
                        from Coimbatore, Tamil Nadu
                        Apr 10, 2018
                        Resolved
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                        Resolved

                        Address: Hyderabad, Andhra Pradesh, 500018

                        Today i got money from my brother from payzaap and i have to send money to another people urgently, but it always asks to update kyc, but i didn't see any update option. I tried to call customer support they don't even respond to my call and i waited 15 min on line but they answer me yet. To update my upi it's took more than half day.

                        I don't recommend this waste and fraud app to my friends and relative because of money was urgent to me but they don't care about the customers.

                        If the people don't respond this complement i will raise a complaint on consumer court.

                        Please help me.
                        Apr 12, 2018
                        Complaint marked as Resolved 
                        They don't even respond to my email, but my money at payzapp was moved to another app by myself.
                        HDFC Bank customer support has been notified about the posted complaint.
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                          Ragland Inbaraj (இன்பா)
                          from Nandigama, Andhra Pradesh
                          Apr 10, 2018
                          Resolved
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                          Resolved

                          Address: Bangalore, Karnataka, 560016
                          Website: HDFC bank

                          I was taking cash from hdfc bank atm with my hdfc debit card of about rs 1000. When the cash was about to dispense it got power cut and the atm did not have a power backup. I waited till the power comes, but the machine restarted from the beginning and said atm out of service currently. Due to that i couldn't go to office and did not have food for the whole day. The bank should have a power backup and that could have avoided all my inconvenience. I called call centre they said they have registered a complaint and i will get an sms on the same. But till now not received. I have now raised a complaint through net banking.
                          May 16, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 11, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We are working on your concern vide Ref ID:[protected] and will revert to you within 5 working days.

                          -Anay
                          HDFC Bank Customer Assistance
                          I want to clear my credit card outstanding. Please contact me. ASAP Contact me at [protected]
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                            B
                            BalavigneswaranS
                            from Bengaluru, Karnataka
                            Apr 10, 2018
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                            I am unable to login to my fastag account. I have reset the password atleast 5-6 time and still unable to login. Even in toll it is getting notified as suspended not sure why. Also i am unable to recharge. Pls help. Tried calling the support service multiple time and always getting busy. Is there any other contact number to connect. This is frustrating and messages in website also are not clear.
                            Apr 13, 2018
                            Updated by BalavigneswaranS
                            till now no one has contacted or no solution provided. hdfc.[protected]@sahaj.co.in are you listening? I have sent 2 remainders hdfc.[protected]@sahaj.co.in and still no response. Pathetic HDFC Fastag.
                            Dear Customer,

                            Please email at hdfc.[protected]@sahaj.co.in or reach Fastag Team directly at [protected] & [protected] for better assistance. -Anay

                            -Anay
                            HDFC Bank Customer Assistance
                            BalavigneswaranS's [Complaint's author] reply, Apr 10, 2018
                            I have sent an email [email protected] with all details and no reply so raised this complaint
                            I have a Hdfc fasttag
                            car reg no GA05B 8076
                            Tried recharge from app as well as laptop
                            But the message I get after entering the amount is “ amount exceeds allowed limit”
                            Tried entering even 1 ₹ still it exceeds maximum allowable limit to recharge
                            Customer care is continuously busy
                            Why is that number provided at all
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                              D
                              deepak draveria
                              from Raebareli, Uttar Pradesh
                              Apr 10, 2018
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi, 110096
                              Website: HDFC

                              I went to hdfc bank star city mall branch in mayur vihar, there i asked the bank representative name soumya to update my aadhar card to my hdfc account but she clearly denied to update and said that she will not update. I again said to her that i am not getting subsidy of my gas as the gas dealer is saying that your adhar card is not updated into your account, so i went to bank to update my adhar card but soumya bank representative clearly denied and ready to close the bank account on the spot. What kind of customer service is this. I am very disappointed about the behaviour of soumya. Please do the necessary actions against her.
                              May 16, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 10, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              I request you to share complete address of branch, contact details and your complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                              -Manoj
                              HDFC Bank Customer Assistance
                              I want my transaction number of 10 feb my contact no is [protected], [protected]
                              i have do 2 transaction from both ids
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                                S
                                Shree computer jintur
                                from Baramati, Maharashtra
                                Apr 10, 2018
                                Resolved
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                                Resolved

                                Address: Parbhani, Maharashtra, 431509

                                R/Sir,

                                As par subject I can't do transaction and not paid loan installment can't tf student fess to mkcl. When I am ask bank employee they said your work in progress every day so I request to you please do needful

                                KYC DOCUMENT SUBMITTED BRANCH PARBHANI IFSC CODE HDFC0001789

                                I am customer since 2004

                                Thank you
                                Regards
                                Shree Computer Jintur
                                [protected]
                                May 19, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 16, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We have taken up the matter with concerned branch and will respond to you on your registered e-mail id in 3 working days[protected].

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  Sheetal Chandrashekar C
                                  from Bengaluru, Karnataka
                                  Apr 10, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560011

                                  I have a credit card and my card number is [protected] and I have done transaction in Amazon. I need to get refund amount of Rs. 445 and 299. Reference No. [protected]. The transaction was been done on 29.03.2018 & 30.03.2018. kindly transfer the amount immediately. When I contacted HDFC customer care they denied to take reference number
                                  May 21, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 12, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                  -Anay
                                  HDFC Bank Customer Assistance
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                                    A
                                    amishakawle
                                    from Hyderabad, Telangana
                                    Apr 10, 2018
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                                    Address: Hyderabad, Andhra Pradesh, 500015
                                    Website: HDFC

                                    I recieved 2 messages from HDFC regarding UMRN number HDFC[protected] and UMRN number HDFC[protected] . I had applied for debit for ECS payment of the premium for 2 policies that i hold with LIC of India, but the amount registered is much higher than the actual premium for both policies. When i had filled the form they had asked me not to fill the amount as they had to add some nominal charges as tax. But the amount is more than Rs.2500 higher than the actual premium.
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                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      S4C
                                      from Mumbai, Maharashtra
                                      Apr 10, 2018
                                      Resolved
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                                      Address: Mumbai City, Maharashtra, 400612

                                      I am mushatque ali girkar my policy no: 15949468

                                      I am not at all satisfied with ur respective policy given on this particular policy no 15949468

                                      The company had not also given my invested money also plz do the needful or plz stop this so that others not get cheated by this policy

                                      Hdfc life is a fraud plz stay away from it..

                                      Cont no: [protected]
                                      May 11, 2018
                                      Complaint marked as Resolved 
                                      HDFC Life customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 10, 2018
                                      HDFC Life Customer Care's response
                                      Hi, kindly inform the customer to write to us at [protected]@hdfclife.com from registered Id to have the same looked into and to reply to you on the same.
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                                        rajudeshwal9
                                        from Gurgaon, Haryana
                                        Apr 10, 2018
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                                        complain | mis selling of insurance plan - policy no.: 20075678 & 20158388

                                        Address: New Delhi, Delhi, 110043
                                        Website: www.hdfclife.com

                                        Hi team,

                                        This email is regarding the mis selling of two insurance plan super income policy no.: 20158388 & sanchay policy no.: 20075678 which i had purchased from hdfc life, new delhi on 9th march 2018

                                        As per the executives avinash mishra (Code no - 32955) & shukvender singh (Code no[protected] he committed health insurance as an additional benefits on super income plan as well the premium paying term is 2...
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