HDFC Bank Complaints & Reviews

Dear sir
I am biswaranjan jena bearing account no[protected]. Firat they said the card is free but that was not free credit card.
Now they deduct 17897 inr to my credit card for card security. Which is totally unknown to me.
According to hdfc this charge is mandatory.

So i lose 17897 inr with out a reason. This is sure i will stop this cheap bank account.

I am unable to recharge my fastag account. Everytime it says the "Amount exceeded the top up amount". I tried from 50 Rs toll 5000; it is the same result.
Almost for the past 3 hours i am trying the customer care number and it keeps telling that is busy. One of the worst ever service i experienced. They are cheating people.

Dear Sir,
My name Pritam Mondal
CC No 3608xxxxxxx3563
On 14/03/2017 total due was 10, 909/- Minimum due was 3306.04
Same was cleared on 03/04/17
I have last used my Credit Card on 12/12/2016 in Agra
Then why 14/03/17 statement showing Purchase debit of 11, 512/- !! ???
Why 14/05/17 statement showing Purchase debit 1, 795.11/- !! ???
Tried calling HDFC customer care several times to short out the issue. No one responded. Top of that they have deducted money from my savings a/c ending with xxxx3108 and blocked all of my active a/c without any notification.
They have sent abstract figures in every moth bill which I even aware about.
So socked to see this all nuisance in my billing and the way it was handled - I had stop clearing the minimum due of 7, 603/- which I do not wanted to actually.
Requesting you to help me to surrender this card and close the chapter please...
However this is my request you to look into this entire mater and give me a justice or solution.

Sir, I complained after feel the harassment and I disappointed to misbehave of HDFC staff and after 3.5 months till date no get the balance refund

Anuj Kotiyal
[protected]

Matter---Miss Priyanka Pandey/ Sakshi, agree for policy through HDFC credit card and committed me to waive off for 6 month interest amount I.e. almost 2000/-( on 50000/-) with in 15 days, then I have purchased a policy no[protected]HDFC Life Progrowth plus dated 23 December 2017

Regarding the matter have following Correspondence --------

Dear Sir,

Our apologies for delay and inconvenience caused to you in this regard.

Sakshi,

please speak to sir regarding same and get it resolved in next 48 hours. Need confirmation from your side that issue has been resolved.

Thanks & Regards,
Saurabh Sharma
PB Authoriser
Cybercity Branch
Gurgaon

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From: "Kotiyal, Anuj (Gurugram) IND"
To: "'saurabh.[protected]@hdfcbank.com'"
Cc: "'sakshi.[protected]@hdfcbank.com'", "'priyanka.[protected]@hdfcbank.com'"
Date:[protected]:27
Subject: RE: Refund of interest amount
________________________________________

Dear Sanjay
After linger on of 1.5 month still I have not received any credit, its very same full, so many causes given to me by you but, now I feel that why I have not taken any action about that matter
Please confirm me actually what is the status

Anuj

From: Kotiyal, Anuj (Gurugram) IND
Sent: Thursday, March 29, 2018 3:20 PM
To: 'saurabh.[protected]@hdfcbank.com'
Subject: RE: Refund of interest amount

Dear Saurabh
Till date issue is pending
Anuj
[protected]


From: Kotiyal, Anuj (Gurugram) IND
Sent: Tuesday, March 20, 2018 11:41 AM
To: 'saurabh.[protected]@hdfcbank.com'
Subject: RE: Refund of interest amount

Dear Saurabh
Please confirm the status
Regards
Anuj
[protected]

From: Kotiyal, Anuj (Gurugram) IND
Sent: Tuesday, March 13, 2018 5:58 PM
To: 'saurabh.[protected]@hdfcbank.com'
Subject: FW: Refund of interest amount

Dear Saurabh
Please process balance
Regards
Anuj

From: Kotiyal, Anuj (Gurugram) IND
Sent: Monday, February 19, 2018 12:04 PM
To: 'saurabh.[protected]@hdfcbank.com'
Subject: RE: Refund of interest amount

Dear Saurabh
Thanks for positive reply, I have received 1000/- towards refund, please process balance asap
Regards
Anuj

From: Kotiyal, Anuj (Gurugram) IND
Sent: Friday, February 16, 2018 3:02 PM
To: 'saurabh.[protected]@hdfcbank.com'
Subject: Refund of interest amount

Dear Saurabh Hello
Miss Priyanka Pandey/ Sakshi, agree for policy through HDFC credit card and committed me to waive off for 6 month interest amount I.e. almost 2000/-( on 50000/-) with in 15 days, then I have purchased a policy no[protected]HDFC Life Progrowth plus dated 23 December 2017 after 20 days processing time, as you have seen many time my presence in HDFC bank. After the almost 2 months lingering till date I have not received any credit. Although I have paid 2 installment . When you have seen my rudeness about the matter you have told for resolving it. Regarding this matter I am talking to you from last 10 days but you told me that matter is pending for approval etc.
I can’t understand how much a big amount which approval is pending from last 10 days.
This is not a value of interest credit amount, it’s a failure of your employee’s commitment as well as bank also, I disappointed to your misbehave
Now, please tell me status about the matter

Regards

Anuj
[protected]

HDFC credit card application status is as IN PROCESS from so long,
Kindly update.As it has been as IN PROCESS from very even after the verifications are done.

I got the SMS long bank on 22/03/2018,

please help with the procedure, as none of them had get back with the status even after many attempts for trying on customer care numbers provided by the executives.

Hi I have an unresolved complaint I had initially complained on 01/04/18 My name is John Ganguly now I was adding RS.4000 from my Credit card to my paytm wallet it should transaction failed or unsuccessful however the amount was deducted from my credit limit now they all said they will credit it or resolve it but to my dismay there is no resolution I'm in urgent need of this money which I am legally entitled to I want this sorted I wish someone can kindly resolve this escalation as this is ridiculous both Paytm and HDFC none seem to assist they are behaving like scammers just taking money out without authorization

Hi,

I’m an existing customer of Fastag provided via HDFC bank. I used to travel every weekends.

My Fas tag balance is low and hence I have tried to recharge from the past few days but it doesn’t allow me to recharge.

Because of this I have to take Non fastag lanes on Tolls which disappoints the usage of this Tag.

Tried calling Customer care, and it is busy often. Hard to believe that such a reputed bank having such a lousy service on Fas Tag web application.

It always says the error "Amount exceed allowed Topup lmit " even I tried to recharge from 10 to 1000 INR.

I has some issue with my account as my two hdfc accounts recently got merged and all my benificiaries and registered number needed to be updated. I asked help from the executive regarding that and instead o[censored]nderstanding my problem he became impatient and called me dumb and disconnected the call. Kindly do the needful to help me out with my issue.
My customer id number is 49298454. Kindly get in touch with the same.

Hi
My name is harsh

I had talk to miss khusboo thakar from hdfc regarding personal loan on 18.03.2018. And on 19.03.2018. They send hdfc executive mr. Ram to me for collecting the documents and applying for personal loan. Till 28.03.18. Morning they told me its in process. They told me that our sbi payment (4500/-) is pending due to which they are facing some problem. For sbi payment regarding i explained them why its pending. I had also informed them that i have spoke to sbi team about my payment they told me by mistake it has happened and they will send a mail to me till 10th april for closer of the same. On 28th evening i called mr. Kashap kapadiya loan department manager regarding the same. During this time i was coordinating with miss kushboo, miss krutika, mr. Ram but no one had given me a proper feed back. They were not even receiving my call. When mr kashap had took them on concall they told me that my hdfc payment is pending against my credit card so my loan is rejected. Which was not true i had given all the details of my payment of my credit card. And also send the phone call recording to miss kushboo thakar between me and hdfc credit card department phone banker executive in which he had clearly told that my payment is not pending. Then they started telling me new story that my last payment was delayed so they are worried whether they should give me loan or not. After taking so much of follow up they had send me a message on 3rd april from ([protected]) that my personal loan application is now accepted. Pls quote ref. No 56038862 for any status update - hdfc bank ltd. But when i called them on 5th april. Miss krutika from (Hdfc) loan department told me the same thing that my payment is pending against my creditcard. For which i had mailed her my credit card statement showing no payment is pending. I had also mailed this matter to mr. Shreejukumar (Hdfc) asst manager but there is no reply from their side. Today i. E 6th april i had send them a reminder on mail but not received any reply. And also called them but no one is receiving my phone. I had also requested them that if my loan is rejected please inform me so that i can apply from some other bank. I had my saving and salary account in hdfc from last 10 years and i am using hdfc credit card from last 8 years. And this is my first time applying for personal loan in 10 years and facing such problem. This is how hdfc give service to customer. Please look into this matter.

Regards
Harsh. Keni

Hello - i have applied for fastag via application reference no. Hfr043200. I am an existing hdfc customer and have uploaded all kyc documents and made the requisite payments. Unfortunately, there is no way for me to check for status as the customer care number is always busy.

Please let me know the status and by when can i get the tag

Email id - prashant. [protected]@yahoo.in

Hi,

I have transferred 30, 000 through imps from hdfc (April 2nd 2018) and the amount gets deducted from my account and not credited to the beneficiary.
The status of imps is showing as "processor down" and have reached out to phone banking team and my relationship manager twice and they said amount will be reverted to my account within 3 working days and not yet got any updates even in 5th working day.
Request to check and do the needful at earliest.

Reference number:[protected]

Regards,
Satish d

Hi

I have transferred 20000 from hdfc to allahabad bank. But the transaction status is processor down and the amount is not credited to beneficiary. However amount is debited from my account.
Please reverse back the transaction or get it transfered to the beneficiary as it amount has to be transferred very urgently.

Pleae help me out as the amount is required by the beneficiary urgently.

Reference number: [protected]

DC ISS FEE charge has been done in my account for two times, without any intimation the charges has been debited from account. Kindly confirm without any intimation or any messages how could my amount will be deducted. The two times charges deducted from my account in a same date[protected]. Give me a brief explanation or kindly refund my amount as soon as possible.

Account Number - [protected]

Hi, I am Roopashri S.I am a HDFC credit card holder.RS.1899 was debited from my credit card ending 7422 on March 2018 without my permission.I did not get any intimation through mail or phone.
After viewing my account statement only I came to know that they have deducted money from my credit card.
I tried calling customer care but they are not responding properly. They are trying to convince me.
I am not interested in this plan please deactivate One assist plan for me.

Hi,
My salary account [protected] was blocked without any prior information for 5 days, when i call the customer care they tild kyc is not updated, but i was updated my adhar number on december 2017 customer care person alos able to see even though they me to visit the nereast branch in pallikaranai they said that my account was blocked from home branch due to legal issue, they asked mr to visit the ambattur branch but with out knowing any details how can i go, so i asked the contact number of ambattur branch but pallikaranai branch person told they don't have branch numbers what a shame on these bank guys they don't have there contact details i was fed up, than again i called my personal manager she is saying they don't know why they blocked again i asked her to escalate to higher officials, than she accepted and she make a conference to her manager she said give me 40 mints i will get the reason, finally she updated me from mumbai they asked to block my account, i told how can than block prieor information my family is struggling with my saving account and my home loan emi will also get bounce, so total messup is for me due to this bank fools creating mistake customers have to suffer,

This is to inform that when i called to get the status of my credit card bill payment and to seek some help the customer care executive's misbehaviour and harsh verbiage towards me and disconnection of the call before the actual call completion. Please provide the proper behavioural training to the executives or else it would lead to losing the valuable customer base.

This misbehaviour has been observed in the call that happened on 5th apr 2018 between 10:00 - 10:30 pm.

Thank you,
Ramesh b
[protected]

This is swaprakash das from bhubaneswar. I did not get any call from your one assist executives to renew one assist membership but today i got a message from your bank that

One assist membership fee has been debited on your card ending 6855. Membership will be processed and welcome kit dispatched shortly.

Pls deactivate this membership and refund my money back.

Why you people are forcefully activating this plan???

Pls resolve this issue.

Neft of 13910 has been done on 31st of march from my respected hdfc bank, and till the date it's sucked with the bank. Can you please refund my amount now only so that i can use it for my purpose. This is the worst bank ever. They are not ready to refund neither processing the same. Frauding the customer like they use to do earlier. Please refund my money

I received a phone call from a person in Chennai. He introduced himself as V.Karthik Chennai Mylapore HDFC branch manager. He told me about HDFC Life Classicassure Plus give me good returns that, If I pay Rs.40, 000/- annually for 7 years, I will get around Rs.6, 29, 500/- + Rs.1, 17000 as bonus at the end of 10 years. He also told I can pay through emi by my credit card and I will get a gift like gold coin. He convinced me by buttering me...

In jan 2018 two transaction happens on my hdfc bank through debit card and i didn't received any opt, i directly got message as amount got deducted.
I file a complaint in hdfc and they told me to wait for 7 days, i called them after 10 days then they told me that process time is 3 month so i waited for that time, now when i called them they are saying that they sent me mail and which i didn't received and telling me that they have investigated the case and it is found that customer received otp and customer is responsible for this.
This is our hard work money and we keep it in our account for upcoming emi, this is the security issue with hdfc and why should customer suffer from this.