HDFC Bank Complaints & Reviews

I have hdfc credit card, but i never used it, but they provided mobile balance service for 4 months, after i realized and block card, i need to pay 400/- but i don't get any call or msg from hdfc bank regarding payment related, now without information they deducted 3200 from my account, i spoke to hdfc credit card team they told that we can't do anything, it's small amount so take it easy.

May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Let me share this with the concern team and get back to you.

-Manoj
HDFC Bank Customer Assistance

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I had raised a request to close the fastag acct with service request no[protected] more than a week back. Post that not able to contact the customer support, no update on the account status, i had more than rs 600 balance in the account which was supposed to be credited to my bank acct as per the information i got from the customer service executive till date i dont see it my acct. Pathetic service of fastag makes me think again if this is to help people or give more problems.

Fastag cust id :[protected]

Dec 10, 2019

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 9, 2018

Verified Support

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Manoj
HDFC Bank Customer Assistance

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S

[email protected]

from Bengaluru, Karnataka

Apr 9, 2018

I have already sent email to the above I'd on last Friday. No updates got so far apart from automated response.
Thanks
Supreeth

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 9, 2018

Verified Support

Dear Customer,

I request you to share your account/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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[email protected]'s [Complaint's author] reply, Apr 9, 2018

You can call me at 9611906614

[email protected]'s [Complaint's author] reply, Apr 11, 2018

I have not got any update on this, very much disappointed with the service.

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Address: New Delhi, Delhi, 110085

Website: Amb charges Deduction from Salary account

I am pankaj kumar singh
Account no.: [protected].
On april 7, 2018 on the same day four times rs 708 was deducted from my hdfc salary account. Almost rs 3000 was deducted and they didn't inform this deduction through mail or message.
Without any information deducting money from my account describing amb charge incl gst. This bank is harassing their customer by deducting such amount without any information. This is not fair that you are harassing your customer by such deductions without prior information. So i am requesting you to refund all this amount in my account otherwise i will do complaint against this to rbi and consumer forum.
Kindly revert me on - [protected]@gmail.com

+2 photos

May 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days. -Anay

-Bejoy
HDFC Bank Customer Assistance

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I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 19/3/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 19/03/2018
Hdfc credit card no. Xx489571

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 9, 2018

"Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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I am hdfc credit card holder and i loaded 9000 to my payzapp wallet sunday april 8-2018. Before that, i updated kyc with my pan card.

Im not able to use this amount because it says update kyc to load, send money and transfer to account...
When i try to update kyc iam getting error says - otp services not responding, please try again after sometimes
Please update me this to
[protected] or [protected]
Payzapp account detail - account: in[protected] app version: 3.5.12 phone make: iphone ios version: 11.2.6

HDFC Bank customer support has been notified about the posted complaint.

Apr 08, 2018

Updated by shareef617 I am hdfc credit card holder and i loaded 9000 to my payzapp wallet sunday april 8-218. Before that, i updated kyc with my pan card.

Im not able to use this amount because it says update kyc to load, send money and transfer to account... Interesting is i can load money but i cannot send to bank or mobile

Please update me this to
[protected] or [protected]

Apr 09, 2018

Updated by shareef617 Customer support not replying

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Address: East Sikkim, Sikkim, 737102

While filling online application form for hdfc bank credit card, i wrote 'govt. Employee' as my occupation because i am a forest officer under the govt. Of sikkim but it was not taken as correct. So i tried 'public servant' and 'govt. Officer, ' and 'salaried' and 'forester' but it did not work. So in frustration i tried:
1. Farmer,
2. Businessman,
3. Journalist,
4. Gardener,
5. Criminal,
6. Terrorist,
7. Pimp
8. Gigolo
9. Alien, but it did not work. Then how can we fill such form?

May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We are glad to note that you are interested in availing a Credit Card. We request you to visit the nearest branch for further assistance on this regard.

-Manoj
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi

Website: www.hdfcbank.com

I had paid all my dues around a year ago for my credit card and contacted hdfc bank customer service to close the account. Still hdfc sent a new card to my old address and it was returned back.
I am in usa and contacted nri services as well but they requested to write me an email. From then, i have sent several emails coping aditya puri also, but no response. Credit card people are now calling my parents in india and disturbing (Don't know from where they have taken parents #) my old number is still working but didn't get any call/message.
I don’t understand from where the dues come and why should i be liable of!
But anyways, if i am willing to pay, how can i? In my older netbanking account, it shows rs. 0 dues. For the new credit card i have only last 4 digit as the bill is being sent on email id only with 4 digit.
First it was something arorund rs. 2000, now it became rs. 6000. No response to call/email, but amount being increased every month.
I don't know how can i close this account. This is the worst bank for sure but now i just want to get rid of.

May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

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Address: 560066

Website: HDFC BANK

Dear sir/mam

I have ordered one bose speaker on 29th march from amazon using my hdfc credit card. After that because of my some personal issues i have cancelled my order. So amazon has refund that amount on 29th march. I have received one message from amazon saying that,

"refund of rs 8860.98 issued on 29-mar, will reflect in your bank by 2-apr for pvt. Banks and 8-apr for govt. Banks: ref# [protected]"

I have already called hdfc bank phone banking services many times. But i didn't get any kind of help from them. They have told me to wait until friday.
Please help. It's a huge amount.

Waiting for your valuable feedback.

Full name:- sourav das mahapatra
Phone number:- [protected]
Reg mail id:- dasu. [protected]@gmail.com
Last 4 digit of credit card :- 9475

+2 photos

May 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

Apr 12, 2018

Updated by dasu.rkm I have already applied for charge disputes.

ID:- <AUTO> 'HBL=[protected]' Credit Card Dispute Form for Amazon Refund Amount

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D

dasu.rkm

from Midnapore, West Bengal

Apr 12, 2018

Hi,
I didn't get any feedback from HDFC bank. You people should keep your words. It is more then 2 working days but till now i haven't received any feedback. Please tell specificly like by when i can get feedback.

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Address: Hassan, Karnataka, 573201

My credit card ending with 1054 is mis using since april 1st 2018 daily 1000 rupees deducting from my credit card without standing instructions to paytm.in this transaction i am not involve and i dont know why money is debited from my credit card
So kindly consider this issue seriously and solve the problem.

Thanking you sir
Lakshminarayana
[protected]

+5 photos

May 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id today(April 09, 2018).The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

Apr 10, 2018

Updated by Lakshminarayana AsstProf Paytm bank is mis use my credit card and debiting amount unauthorised from credit card endung with 1054. This happens from april 1st 2018 to till date total 8000 amount is debited in the name of rbi madatory
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:13:25. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:43:57. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:24:20. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:08:10. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:38:19. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:21:43. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:12:32. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:17:41. This is not an authenticated trx as per rbi mandate effective 1 may 12.

The above transactions are unauthorised and fake in the name of rbi.
So take the necessary steps against paytm and refund the same amount to card
Thanking you sir
Lakshminarayana
[protected]@gmail.com

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Address: Faridkot, Punjab, 151203

Today when I use my credit card at atm, an error appear as ‘ card decline’ help me out .. I’m unable to use my card for withdraw purpose.. even money is not added in paytm by using the same credit card. It happended jst today.. resolve it as soon as possible.. what is the raason behind it I want to know.. this happens most of the time... m fed up with ur credit card services.. wanna solution of this

May 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card details, registered contact details and the issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: 262405

Website: bharat credit card

I would request to request a refund of all the default charges applied to my credit card without any intimation as you guys had said that this card would be completely free no charges would be applies
I have a account no [protected] hdfc bank recently there had been a unfair deduction of rs 3669 in the name of one assist securities which were never been told before deduction
Hdfc bank is not talking this seriously, they are just filling the complaint & no action has been taken till now & no call arrived

May 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id by today (April 09, 2018). We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 9, 2018

"Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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Address: Mumbai City, Maharashtra, 400074

Website: Hdfc netbanking website

I transferred the funds from an hdfc website through imps mode to vijaya bank account money was not transferred hence i called hdfc customer service to resolve the issue, the person i spoke to satish gupta was very direct and was not understanding what circumstances i was going through. My elder brother was in need of money desperately as i was the only source for him to get money. Customer service advisor kept my call on hold for more than 20 minutes by saying "i will transfer the call to my supervisor and will be back within 2 minutes" and later on he disconnected the call. Again i called hdfc customer service spoke with "rahul" he transferred the call to the supervisor by keeping my call on hold for more than 5 minutes instead of 2 minutes which he promised and then prashant (Floor supervisor) spoke with me by kept on repeating the same thing that we can't do anything "is this customer service??? They don't how to connect with the customer directly they all were running through with the process they did even gave me any empathy throughout the call and made me realize that i have made an error by using hdfc netbanking website. This was not my error it's hdfc bank websites issue so why should i pay the penalty and also my elder brother who is starving for food out of station didn't get the money"who's fault is this??? I need compensation for whatever i have gone through. The customer service skills of the advisors is simply is pathetic to say the least and prashant the floor supervisor just disconnected the call by giving 3 warning alarms stating that he can't hear me i need a callback with a proper resolution...

May 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 07, 2018

Updated by Ganesh Gunje Poor hdfc website and poor customer service

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your transaction details, date & time with date/time of the call, number you called with STD code, the purpose of calling with your registered contact number & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

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Address: 140603

Dear concern,

Its been long time now i have used hdfc creadi card and since then i am paying the minimum amount. If i have used rs 10, i have paid them back approx. Rs 500 with interest. I am requesting them to convert my amount in emi but they are not doing so. May be they are getting profit in that but now i am fed up of paying again & again.

Please help me out from the same.

May 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to emi facility and wish to clarify that, HDFC Bank offers several promotional offers such as Smart EMI, Insta Jumbo Loan, Balance transfer etc. to its card holder's from time to time basis certain parameters set by the Bank and is at its discretion. These offers are intimated to the customer's vide mailers, statement inserts, Bank's website, etc. and is followed as a standard procedure across all card account. We are unable to extend emi facility for your credit card at this point of time. However the offers in the card will be reviewed on a periodic basis depending on the usage and payment pattern.

-Manoj
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

Dear Customer Mandate reference no: HDFC[protected] issued to SMILE FOUNDATION with value Rs. 500.00 and frequency MNTH is received today for processing. In case of any issue please get in touch with your branch.

I got a message like this and I have not approved any monthly payments. Need to resolve and cancel this right away. I don't even understand what the hell is this. Whatever it may be I want to cancel it now and no more payments from my account. I can't visit branch as I stay far, let me know the once resolved.

Thanks

+1 photos

May 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly visit the following URL to access information for the complete address details of our Branches: http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch

-Anay
HDFC Bank Customer Assistance

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Address: 462022

I have paid my full loan before .Its Id is- 4 Apr 2018 4 Apr 2018 TO CLEARING-HDF HDFC[protected], 191.00 but today 1 loan EMI deducted from my account .Please tell why it happened and return my amount ASAP. Today deducted amount details as per bank statement is -7 Apr 2018 7 Apr 2018 DEBIT-ACHDrHDFC[protected] HDFCBANK LIMI- 2, 230.00.
My number is - [protected] / [protected]
Email ID- [protected]@gmail.com

+1 photos

May 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Kindly email us at [protected]@hdfcbank.com and share us your loan account number and elaborate on your query so that our team can assist you on priority.

-Manoj
HDFC Bank Customer Assistance

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Address: 560027

Website: account closure

Hi,

i wanted to close my bank account in HDFC because thats my salary account and i have left the organisation from past 6 month back and also i had informed the hdfc agent who take cares of our salary account but its not been closed

kindly close the account with immediate effect and i am not ready to pay a single rupee

acc no - [protected]
name - Lenin Kumar

May 8, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2018

HDFC Bank Customer Care's response Dear Customer,

In case you wish to close your account held with HDFC Bank, please submit the account closure form (available on www.hdfcbank.com> Forms Center> Personal Banking) along-with Extended KYC annexure ( available on www.hdfcbank.com> Forms Center > Personal Banking > Extended KYC Annexure ) at any of our nearest Bank branches. We regret that we are unable to process the request for account closure received through PhoneBanking, NetBanking, e-mail, scanned or faxed copy for security and authentication purposes. In case you are unable to visit the branch, you can send the account closure application to the branch by postal service or courier. Please visit the following link for the address of our branches and ATMs https://goo.gl/Aje8P7 Addressing your concern we wish to clarify that a Combined closure form is a common form which is required to fill in by an account holder in case he holds more than a single product with the Bank. By filling this form our customers can close all other accounts/products and delink the same along with Savings account held with the bank. Forex : ISA account/ Depository account / Credit card etc. You will need to tick the relevant boxes mentioned on the form. This application must be signed by all Joint Holders where the account is held jointly in the same order of names as appearing on the account or by the sole holder in case of sole ownership account to be closed. In case the account is in debit balance, please fund the account to the extent of the over-dues together with interest, before submission of an application for closure. In case the account is dormant, please submit a letter to the branch for activation of your account. Your account closure request can be processed only post activation of your account. We also request you to destroy or surrender the cheque book and Debit Card at the time of account closure. We look forward to opportunities to serve you in the future.

-Bejoy
HDFC Bank Customer Assistance

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I paid ₹6600 for 3 fastags under the application number hfr030918 on 9th February, 2018. I haven't recieved my fastag till now which was promised in 7-8 working days. And i have called on the number a hundred times but it always is busy. I want my fastag or the money back as soon as possible. This is no kind of behaviour expected from such a big organisation

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 9, 2018

Verified Support

Dear Customer,

Kindly email at hdfc.[protected]@sahaj.co.in or reach the Fastag Team on[protected] and share your application number, mobile number and email ID for any assistance/clarification with regard to your Fastag application.

Anay,
HDFC Customer Service Assistance.

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Address: New Delhi, Delhi, 110078

There has been 3 fraud transactions of 10000, 10000 and 5000 made from my account on 5th April 2018 at 9:16.9:17 and 9:18 PM from Chitranjan Park New Delhi .
I have already asked bank to black my card . The most suspicious thing is that, how a person is able to do transaction without my card, because my card was with me when this transaction has been done.

Already filed FIR

May 8, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account/customer Id and registered contact details with complete concern to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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Address: Khordha, Odisha, 751002

I had applied for the credit card of hdfc bank. Iit had complited all verification formality. On 27 of March I got a mail to send them the latest itr with computation. I had also sent that. My cibil score is more than 760. I had never done any loan default. Not even a single emi. My credit card application ref no is [protected]E8 /BR. Now it is showing disapproved. Please let me know the reason.

May 29, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that an application for credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

-Anay
HDFC Bank Customer Assistance

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R

rainarsingh

from Siliguri, West Bengal

Apr 8, 2018

I tried to fill online application application form for HDFC credit card and since I am a Forest officer under Govt. of Sikkim, I wrote 'Govt. employee' in the space provided for 'occupation' but it was not taken. Then I wrote Govt. officer, public servant, forest officer, forester, salaried, but it did not work. Being frustrated I wrote journalist, farmer, businessman, priest, criminal, terrorist, pimp, gigolo but it did not work. What should I write? Alien? or Martian?

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Address: 560067

Hello Sir / Madam,

I have not received by Wallet ID for my fastag . Because of this i am not able create fastag account for myself .

I have received my RFID from HDFC and when i try to login, it is asking for wallet ID and in HDFC portal it was mentioned that wallet ID will be received from the welcome emailer . Unfortunately, i haven't received the Welcome emailer as well.

Please help,

Thanks,
Jay

May 8, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2018

HDFC Bank Customer Care's response Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance

-Manoj
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 982

credit card payment issues

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problem with even account closure

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amb charges deduction on salary account

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complaining about the one assist app

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not able to update kyc

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online application form for credit card.

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credit card

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refund not credited into hdfc credit card

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re : re: prevent credit card fraud and misuse

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regarding credit card decline issue and money not added up in paytm

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unauthorised transaction & one assist activation without my permission

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funds transfer issue and poor customer service experience

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not converting my balance in emi

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urgent unauthorised monthly mandate

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hdfc personal loan

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salary account closure

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I didn't receive my fastag

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debit card fraud transaction

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credit card disapproved

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wallet id not received from hdfc for fastag

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