HDFC Bank Complaints & Reviews

Address: New Delhi, Delhi, 110059

Dear sir/madam,
I have a disput with hdfc bank regarding non payment of due amount of credit card due to hospitalisation of my father due to heart attack and failure of kidney. But I regularly pay minimum amount which is already more than limit i used.I already informed bank all about my problem and told for settlement.Inspite of that bank put a lien in my saving account which is illegal.kinly help me to waive off lien in my account and settle due payment in minimum amount.

Regards

Vivek

HDFC Bank customer support has been notified about the posted complaint.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have added 5000 amount into my pay zapp wallet and have updated kyc but still I am not able to transfer amount from payzapp wallet from more than a month I have tried your customer care number but each time it's busy and no response now I am fed up with your pathetic services either you transfer amount back to my creadit card otherwise I will sue in court.

HDFC Bank customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110019

For last two months, a certain loan amount is being deducted from my account (corresponding to client number[protected] and my balance became was becoming negative at the beginning of the month. Now, I thought, those amounts are being deducted for the loan account. Hence, I need not to pay it again. Like this month, a loan of 5980.00 was deducted from my account and made my balance negative (around -2842 or something). Now, today, my salary was credited. I checked. Now, the amount should be like x-2842 (due to 2842 negative balance and x being the amount credited to my account). However, I checked and it was around 10000 less. I checked balance details and around 10000 is hold balance. Please check immediately and revert the necessary amount back immediately. I also dont understand the concept of hold balance very well

HDFC Bank customer support has been notified about the posted complaint.

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Address: Faridabad, Haryana, 121001

Hello
I am not a customer of your bank
But i have a complaint for you
One of your co workers name:- hina
Phno.:-[protected]
Has been calling repeatedly asking for a particular guy instead of my repeated reminders that my no. Does nit belong to that guy
She called me recently at 6:07pm, 9th april 2018 and used soo abusive language
It was so disgusting
Hopefully you will do something about it

May 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, caller details and your contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

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Address: Ludhiana, Punjab, 141001

Amandeep, pba, hdfc bank, pakhowal road, ludhiana is the most irresponsible employee i gave ever seen. She doesn’t allow me to come to bank saying that she will call herself. Never did she called in 2 weeks. She doesn’t even attend to my call neither she replies to any message and keeps on disconnecting calls. I had only one week left to go back to canada. Please suggest me whom should i contact.
Suruchi
Zenith advisory services pvt ltd
Hdfc bank
Pakhowal road
Ludhiana
Bainssuvi.[protected]@gmail.com

May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days.

-Manoj
HDFC Bank Customer Assistance

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Hello

I have openend hdfc salary in 2012 when i was working in bangalore.

I am not been using hdfc bank salary account for many months. Today when i check with customer care i have rs -5600
Negative balance in my account. Since i have not maintain min balance in that account. I did not know when they change that account to savings.

With out my consent how u people change my salary account to savings account? And now u are charging me 5600 bucks for non mbm maintanence? How ridiculous is this?

Please waive off the laid mbm fees in my aacount. I cant afford 5600 as fine. Please waive off that money.

My custom id 43051042

Thanks
Prem
[protected]

May 22, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

HDFC Bank Customer Care's response Dear Customer,

In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: https://goo.gl/NwM6zN (For Terms & Conditions) https://goo.gl/HjFG4o (On charges applicable for the Regular Savings Account) Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

-Bejoy
HDFC Bank Customer Assistance

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Address: Chennai, Tamil Nadu

Dear sir / madam

I got a phone call from hdfc bank credit card section representative (Name : sonali, contact number[protected] on feb 28th 2018. They offered a insurance plan based on my credit card.

My phone number [protected]

I accepted the offer given by him. Insurance amount also debited from credit card on 01.03.2018.

But till date now i did not received the policy documents. I again and again to called to hdfc customer care but there is no valuable response from customer care executive and representative. Also i came to know that the insurance policy is not from hdfc policy section. But from some other insurance company (Aditya birla insurance).

So kindly arrange to send my policy documents or refund my amount in my account.

Regards

G. Dhasalu
Coimbatore.

May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We note that the transaction of rs. 6, 684.00 incurred on 01/03/2018 at M/s. ADITYA BIRLA HEALTH INSUR is debited in the card. Incase if you wish to cancel the same we request you to contact the merchant for further assistance in this regard. In the event, if you disputes the transaction we request you to revert us with the duly filled and signed(with your valid signature as reflecting in our records) Cardholder Dispute Form (CDF) available in the below mentioned link to enable us to review and assist you in this regard. https://www.hdfcbank.com/assets/pdf/transaction_dispute_form.doc We request you to send the duly filled / signed form to the below mentioned address to enable us assist you in this regard. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur PO Chennai 600 041

-Manoj
HDFC Bank Customer Assistance

Apr 11, 2018

Updated by dhasalu I didn't have any contact details. So Please give Contact details of M/s. ADITYA BIRLA HEALTH INSUR.

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D

dhasalu

from Coimbatore, Tamil Nadu

Apr 11, 2018

I didn't have any contact details. So Please give Contact details of M/s. ADITYA BIRLA HEALTH INSUR.

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Address: New Delhi, Delhi, 110096

Website: [email protected]

Hi,

I am not receiving otp on my registered mobile number for netbanking password reset. Can you please fix the issue? I've been facing this problem for past 4 days.

If hdfc cannot help, i would prefer to choose some other private bank for all the transactions going forward. Customer care number doesn't work, it always puts me on ivr.

Poor services by hdfc bank.

Thanks & regards,
Sibin sam
[protected]

May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Anay,
HDFC Customer Service Assistance.

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S

SibinSam15

Apr 16, 2018

Hi,

This is to inform you that I am highly disappointed with HDFC services. My case was closed without contacting me and the problem still prevails.

Case reference number - 7047522. I think it's high time to shift my banking services from HDFC to some other bank.

Regards,
Sibin Sam

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I have hdfc credit card, but i never used it, but they provided mobile balance service for 4 months, after i realized and block card, i need to pay 400/- but i don't get any call or msg from hdfc bank regarding payment related, now without information they deducted 3200 from my account, i spoke to hdfc credit card team they told that we can't do anything, it's small amount so take it easy.

May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Let me share this with the concern team and get back to you.

-Manoj
HDFC Bank Customer Assistance

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I had raised a request to close the fastag acct with service request no[protected] more than a week back. Post that not able to contact the customer support, no update on the account status, i had more than rs 600 balance in the account which was supposed to be credited to my bank acct as per the information i got from the customer service executive till date i dont see it my acct. Pathetic service of fastag makes me think again if this is to help people or give more problems.

Fastag cust id :[protected]

Dec 10, 2019

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 9, 2018

Verified Support

Dear Customer,

Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

-Manoj
HDFC Bank Customer Assistance

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S

[email protected]

from Bengaluru, Karnataka

Apr 9, 2018

I have already sent email to the above I'd on last Friday. No updates got so far apart from automated response.
Thanks
Supreeth

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 9, 2018

Verified Support

Dear Customer,

I request you to share your account/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

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[email protected]'s [Complaint's author] reply, Apr 9, 2018

You can call me at 9611906614

[email protected]'s [Complaint's author] reply, Apr 11, 2018

I have not got any update on this, very much disappointed with the service.

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Address: New Delhi, Delhi, 110085

Website: Amb charges Deduction from Salary account

I am pankaj kumar singh
Account no.: [protected].
On april 7, 2018 on the same day four times rs 708 was deducted from my hdfc salary account. Almost rs 3000 was deducted and they didn't inform this deduction through mail or message.
Without any information deducting money from my account describing amb charge incl gst. This bank is harassing their customer by deducting such amount without any information. This is not fair that you are harassing your customer by such deductions without prior information. So i am requesting you to refund all this amount in my account otherwise i will do complaint against this to rbi and consumer forum.
Kindly revert me on - [protected]@gmail.com

+2 photos

May 11, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days. -Anay

-Bejoy
HDFC Bank Customer Assistance

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I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 19/3/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

Please deactivate and refund my money asap
Date of incident : 19/03/2018
Hdfc credit card no. Xx489571

HDFC Bank customer support has been notified about the posted complaint.

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 9, 2018

"Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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I am hdfc credit card holder and i loaded 9000 to my payzapp wallet sunday april 8-2018. Before that, i updated kyc with my pan card.

Im not able to use this amount because it says update kyc to load, send money and transfer to account...
When i try to update kyc iam getting error says - otp services not responding, please try again after sometimes
Please update me this to
[protected] or [protected]
Payzapp account detail - account: in[protected] app version: 3.5.12 phone make: iphone ios version: 11.2.6

HDFC Bank customer support has been notified about the posted complaint.

Apr 08, 2018

Updated by shareef617 I am hdfc credit card holder and i loaded 9000 to my payzapp wallet sunday april 8-218. Before that, i updated kyc with my pan card.

Im not able to use this amount because it says update kyc to load, send money and transfer to account... Interesting is i can load money but i cannot send to bank or mobile

Please update me this to
[protected] or [protected]

Apr 09, 2018

Updated by shareef617 Customer support not replying

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Address: East Sikkim, Sikkim, 737102

While filling online application form for hdfc bank credit card, i wrote 'govt. Employee' as my occupation because i am a forest officer under the govt. Of sikkim but it was not taken as correct. So i tried 'public servant' and 'govt. Officer, ' and 'salaried' and 'forester' but it did not work. So in frustration i tried:
1. Farmer,
2. Businessman,
3. Journalist,
4. Gardener,
5. Criminal,
6. Terrorist,
7. Pimp
8. Gigolo
9. Alien, but it did not work. Then how can we fill such form?

May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

HDFC Bank Customer Care's response Dear Customer,

We are glad to note that you are interested in availing a Credit Card. We request you to visit the nearest branch for further assistance on this regard.

-Manoj
HDFC Bank Customer Assistance

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Address: New Delhi, Delhi

Website: www.hdfcbank.com

I had paid all my dues around a year ago for my credit card and contacted hdfc bank customer service to close the account. Still hdfc sent a new card to my old address and it was returned back.
I am in usa and contacted nri services as well but they requested to write me an email. From then, i have sent several emails coping aditya puri also, but no response. Credit card people are now calling my parents in india and disturbing (Don't know from where they have taken parents #) my old number is still working but didn't get any call/message.
I don’t understand from where the dues come and why should i be liable of!
But anyways, if i am willing to pay, how can i? In my older netbanking account, it shows rs. 0 dues. For the new credit card i have only last 4 digit as the bill is being sent on email id only with 4 digit.
First it was something arorund rs. 2000, now it became rs. 6000. No response to call/email, but amount being increased every month.
I don't know how can i close this account. This is the worst bank for sure but now i just want to get rid of.

May 24, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

-Manoj
HDFC Bank Customer Assistance

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Address: 560066

Website: HDFC BANK

Dear sir/mam

I have ordered one bose speaker on 29th march from amazon using my hdfc credit card. After that because of my some personal issues i have cancelled my order. So amazon has refund that amount on 29th march. I have received one message from amazon saying that,

"refund of rs 8860.98 issued on 29-mar, will reflect in your bank by 2-apr for pvt. Banks and 8-apr for govt. Banks: ref# [protected]"

I have already called hdfc bank phone banking services many times. But i didn't get any kind of help from them. They have told me to wait until friday.
Please help. It's a huge amount.

Waiting for your valuable feedback.

Full name:- sourav das mahapatra
Phone number:- [protected]
Reg mail id:- dasu. [protected]@gmail.com
Last 4 digit of credit card :- 9475

+2 photos

May 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

Apr 12, 2018

Updated by dasu.rkm I have already applied for charge disputes.

ID:- <AUTO> 'HBL=[protected]' Credit Card Dispute Form for Amazon Refund Amount

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D

dasu.rkm

from Midnapore, West Bengal

Apr 12, 2018

Hi,
I didn't get any feedback from HDFC bank. You people should keep your words. It is more then 2 working days but till now i haven't received any feedback. Please tell specificly like by when i can get feedback.

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Address: Hassan, Karnataka, 573201

My credit card ending with 1054 is mis using since april 1st 2018 daily 1000 rupees deducting from my credit card without standing instructions to paytm.in this transaction i am not involve and i dont know why money is debited from my credit card
So kindly consider this issue seriously and solve the problem.

Thanking you sir
Lakshminarayana
[protected]

+5 photos

May 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and confirm having responded to your email id today(April 09, 2018).The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

Apr 10, 2018

Updated by Lakshminarayana AsstProf Paytm bank is mis use my credit card and debiting amount unauthorised from credit card endung with 1054. This happens from april 1st 2018 to till date total 8000 amount is debited in the name of rbi madatory
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:13:25. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:43:57. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:24:20. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:08:10. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:38:19. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:21:43. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:12:32. This is not an authenticated trx as per rbi mandate effective 1 may 12.
Your trx is debited to hdfc bank credit card for rs. 1000.00 in noida at paytm (Pgsi) on[protected]:08:17:41. This is not an authenticated trx as per rbi mandate effective 1 may 12.

The above transactions are unauthorised and fake in the name of rbi.
So take the necessary steps against paytm and refund the same amount to card
Thanking you sir
Lakshminarayana
[protected]@gmail.com

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Address: Faridkot, Punjab, 151203

Today when I use my credit card at atm, an error appear as ‘ card decline’ help me out .. I’m unable to use my card for withdraw purpose.. even money is not added in paytm by using the same credit card. It happended jst today.. resolve it as soon as possible.. what is the raason behind it I want to know.. this happens most of the time... m fed up with ur credit card services.. wanna solution of this

May 13, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your card details, registered contact details and the issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

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Address: 262405

Website: bharat credit card

I would request to request a refund of all the default charges applied to my credit card without any intimation as you guys had said that this card would be completely free no charges would be applies
I have a account no [protected] hdfc bank recently there had been a unfair deduction of rs 3669 in the name of one assist securities which were never been told before deduction
Hdfc bank is not talking this seriously, they are just filling the complaint & no action has been taken till now & no call arrived

May 10, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed and you may look forward to receive a response to your e-mail id by today (April 09, 2018). We request you to bear with us in the interim. The reference number for this interaction is [protected].

-Manoj
HDFC Bank Customer Assistance

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Apr 9, 2018

"Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"

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Address: Mumbai City, Maharashtra, 400074

Website: Hdfc netbanking website

I transferred the funds from an hdfc website through imps mode to vijaya bank account money was not transferred hence i called hdfc customer service to resolve the issue, the person i spoke to satish gupta was very direct and was not understanding what circumstances i was going through. My elder brother was in need of money desperately as i was the only source for him to get money. Customer service advisor kept my call on hold for more than 20 minutes by saying "i will transfer the call to my supervisor and will be back within 2 minutes" and later on he disconnected the call. Again i called hdfc customer service spoke with "rahul" he transferred the call to the supervisor by keeping my call on hold for more than 5 minutes instead of 2 minutes which he promised and then prashant (Floor supervisor) spoke with me by kept on repeating the same thing that we can't do anything "is this customer service??? They don't how to connect with the customer directly they all were running through with the process they did even gave me any empathy throughout the call and made me realize that i have made an error by using hdfc netbanking website. This was not my error it's hdfc bank websites issue so why should i pay the penalty and also my elder brother who is starving for food out of station didn't get the money"who's fault is this??? I need compensation for whatever i have gone through. The customer service skills of the advisors is simply is pathetic to say the least and prashant the floor supervisor just disconnected the call by giving 3 warning alarms stating that he can't hear me i need a callback with a proper resolution...

May 23, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Apr 07, 2018

Updated by Ganesh Gunje Poor hdfc website and poor customer service

Verified Support

Apr 09, 2018

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please share your transaction details, date & time with date/time of the call, number you called with STD code, the purpose of calling with your registered contact number & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

-Manoj
HDFC Bank Customer Assistance

HDFC Bank Complaints & Reviews

File a complaint to HDFC Bank

HDFC Bank reviews & complaints page 984

lien in my saving account

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amount stuck in payzapp wallet not able to transfer the amount

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hold balance

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complaint about misbehave of one of your employee

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irresponsible behaviour

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unfair minimum balance maintain fain

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insurance policy documents not received

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otp issue - netbanking

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credit card payment issues

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problem with even account closure

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amb charges deduction on salary account

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complaining about the one assist app

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not able to update kyc

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online application form for credit card.

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credit card

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refund not credited into hdfc credit card

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re : re: prevent credit card fraud and misuse

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regarding credit card decline issue and money not added up in paytm

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unauthorised transaction & one assist activation without my permission

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funds transfer issue and poor customer service experience

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