HDFC Bank Complaints & Reviews

One assist/ hdfc bank — my credit card was charged without my permission


My hdfc bank credit card was charged with rs.1499 for one assist mfee. I didn't authorize this transaction, one assist didn't contact me regarding this transaction. I dont want one assist's services. I want one assist to refund my whole money rs.1499 immediately. As i took the hdfc credit card (Jan-2018) one assist's executive called me and told that if i opt for one assist's membership with a "one time fee of rs.1499", the annual charges for my hdfc bank credit card will not be charged for life time. So i opted. But now i came to know that it is a cheating scam by one assist, because this year also they charged me with rs.1499. They didn't even ask me whether i want it, they straight away took money from my credit card. I want hdfc bank to seriously look into this and take severe action. So many people have similar complaints about one assist and hdfc credit card. How could hdfc safegaurd their customer's money if anyone can take away my money like this?

My phone number - [protected]
Hdfc credit card last 4 digits - 6766
Email - [protected]@gmail.com
One assist relationship no - 4039652

I want one assist to immediately cancel my membership and i want them refund my money rs.2499 immediately.

Dear sir/mam
My name is mohan baburao patil problem is my first number is [protected] is lifetime change of hdfc bank so the process of chillr is not working like this recibe image so you can see this at find problem at recover emigietlly my new number is [protected]
Hdfc customer id:[protected]
Hdfc account no:-[protected]

I applied for fastag through hdfc over couple of weeks. I was not able tobreach the service line and its busy r not reachable. I raised complaint through email to suport twice but i didnot receive response yet. I dont know what to do now. I dont think that this service is very much bad.

Here is my fastag details
Thank you for the details! Your payment has been received. Your application reference no. Is hfr040991

Hi,
My name is Nitin Mane.company open my account in HDFC but didn't gave terms and conditions and after some days i left the job.now in my account my balance is -6903.I am not working now.please help me to this.I want to close my account.
My account number is [protected]
My mobile number is [protected]

Hi team,

Below is the mail i received from oneassist regarding my oneassist membership id where they have mentioned that i have given my written consent to them regarding the facility, to start with i was approached by hdfc bank for this credit card over telephone on feb 6, 2018 and the proceedings were done over phone, not once this was mentioned to me that there is any facility called oneassist, i even asked the operator about any charges and i was confirmed there were none and absolutely no details were given to me by hdfc at that point.

Now what is interesting is i never received the credit card because the operator who was too busy selling it to me missed the point that my registered address is not where i stay anymore i stay in a different state altogether, she did not pay any attention to this detail and the credit card got dispatched to my registered address where as i mentioned i do not stay anymore, i also received mail from hdfc stating that due to technical reason they are despatching a different credit card what i find is appaling that you and oneassist have no coordination at all you both have just formed a nexus to squeeze money out of people without giving any information to them. I received my credit card statement on mar 20, 2018 at 10:17 am stating rs 598.39 as amount due i still dint have the credit card with me when i received this mail and finally i am attaching the mail from hdfc bank which i had received on mar 3, 2018 at 7:22 pm where they had already confirmed that they got my card back as it couldnt be delivered and weeks after that i receive mail from oneassist stating about my membership. Now march 3rd hdfc mailed stating that they got the credit card back and on march 20 you are sending me mail saying i have a due amount of rs. 598.39. So you are basically charging for a service which i have not availed yet. And i guess oneassist have taken my mailing address from hdfc bank which i find is breach of my data as i was not informed about oneassisst when the bank was offering me a credit card.

How can someone charge for a service that i am not availing, i do not have the credit card itself and you all have already decided to debit money from my account. I received a text message stating the amount will be deducted from my current account on 8th of april. I have already written to oneassisst regarding the same. I do not want any credit card from hdfc anymore after the fiasco you all created. I will take this further to ombudsman. I have all the necessary text messages and emails that both hdfc and oneassist had sent me. I need this to be looked at on priority basis. And i would appreciate if this charges are taken off.

Thanks and regards,

Ayan ganguly

Dear ayanganguly,

Thank you for the interest shown in applying for oneassist membership through your hdfc bank credit card.

We wish to inform you that basis your written consent given to oneassist, your hdfc bank credit card bearing number * has been debited towards the membership fee, as per the plan opted by you.

In pursuant with the recent regulatory guidelines, we confirm that the membership fee paid by you is inclusive of the commissions that the bank earns from oneassist.

Please note your oneassit membership id *. Kindly quote this reference number in all future correspondence /claim.

The welcome kit will be sent by oneassist consumer solutions pvt. Ltd. To your mailing address within the next 10 days.in the event of non-receipt of the documents, kindly contact the oneassist call center at the numbers mentioned below.

The membership fee /emi debit (In case opted for) towards the aforesaid policy will feature in your subsequent month’s hdfc bank credit card statement.

Contact details of oneassist consumer solutions pvt. Ltd.

India toll free no. –[protected]

Alternate no. –[protected]

Email id – [protected]@oneassist.in

P. O. Box address –
Oneassist consumer solutions pvt. Ltd
P o box no 7417, j. B nagar post office,
Mumbai - 400059

Note:-
On emi pre-closure - charges will be levied on the hdfc bank credit card as per the applicable rates.

Sincerely,

Transactions processing unit
Credit card operations

This is a computer generated e-mail and does not require a signature.
Please do not reply to this mail. This is sent from an unattended mail box.

Hello hdfc team,
I'm Dr. siriki Padmavathi..i used to stay in hostel of kukatpally, Hyderabad and hdfc was my salary account since 1 year. I applied personal loan on March 4th in hdfc hyderabad branch through agent of my head office in Lakadikapul. I submitted all my payslips, details and my father's details with my permanent address. The hdfc bank people didn't even called me to know my details and i used to call them daily 10 to 15 times then they will pick my call. Finally with my repeated calls, the confirmation regarding my hostel and permanent address was completed.But in my permanent address which we used to stay there since 15 years, located at Bobbili, VIZIANAGARAM district a small modification in my door number according to municipality survey based the property of my mother which usually does every year..i was clearly explained to them and submitted my house tax bill, current bills and valuation document of my house..till now they are saying the same thing which usually told silly reasons like we are at outside, leaves, holidays, etc, ..on my repeated calls..I'm very disappointed with your services.
Kindly resolve this issue and help me out as soon as possible.
My mail id is [protected]@gmail.com
With regards,
Dr.sirikiPadmavathi.

Hi,

I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account around 8k.

Could you please transfer the amount in the new card. I am waiting for you response.

The food card number is : [protected]

Please resolve this matter asap.

My email : alaguselvi. [protected]@tcs.com

At the time of loan offering PC was offered 1500 and EMI 5260 for 48 months was committed (After credit assessment also), but no any written communication was done, then suddenly on basis of signed documents funds get credited and also PC 3000 and EMI 5365, no any confirmation taken before credit, or no any mail communication is done. Disbursed on 2nd April and credit on 3rd april, no one is reachable also.

I received FastTag today and went in to activate it in-order to see what the balance is and add money to my FastTag. I do not have the Customer ID or Wallet ID and I am trying since morning to reach the call center number[protected] and the number is constantly busy. It is unbelievable that HDFC has such a ### CUSTOMER CARE process.

HDFC team - if you are reading this please have someone call me on [protected] to help me with this.

Regards,
Ramprasad R

Dear sir
me umesh chand s/o shri kripal singh vill khetapur post nehtaur teh dhampur dist bijnor up 246733 ka rahene bala hu me ek garib privar se hu meri anval incame 50000 se adhak nahi he mujhe kucha sme pahale rupeye ki jaruat thi use abaj me mene ak loan ke liye aply kiya tha prantu advisoro ne muje galat jankari dekar mujh se 9 policy karadi or mujhe loan bhi nahi diya

sir aap se nivedan he ki aap apne estar le karvahi kare ke mujhe mera paymet refun karane ki krpa kare

On 27th march 2018 I bought a smartphone from Amazon using HDFC credit card through no cost EMI option but after paying the amount I found out that the product selected was wrong hence I cancelled it right that second. I got message and mail from Amazon regarding refund and they said that the refund will be processed and reflected in my bank account but still there is no sign regarding this. They provided an reference number to contact the hdfc customer care. What can I do from now? I want my money back because its credit card amount.

I have received verification calls to my office desk, verification got completed successfully, when i checked my status i saw this msg online as 'disapproved' application

Reference number [protected]w1

Status:- disapproved

Remarks:- a format of the copy of letter sent to you has been attached for your reference. Pls fulfill the requirement and respond to us for processing the application further. Thank you

What the hell is this,, when i never got any letter, how could they say that they sent a letter?

I saw the status and understand which is got disapproved due to not responding the letter copy which is sent from you for me. Let me know which address you sent the letter, because i didn't not any letter copy from hdfc bank.

I already wasted 10-15 days on it... For god sake tell me the reason so that peacefully i can choose credit card from some other bank rather than wasting my time on this.

If i am not eligible for credit card please put back my all document that i had been submitted to your executive.

Mobile no :- [protected]

I had a car loan from HDFC Bank mall road branch loan a/c no. 53259871 they installed a match point GPS device worth rs 15000 in my car. From day 1 the device is not working. I had talk with GPS company but they failed to solve the problem after that company and bank agreed to refund the amount but it is 3 month passed I haven't got any refund. Now even the contact person of bank Mr. Ashish kad not picking my phone

As per cibil, hdfc update the wrong information regarding me. Due to which i am suffering from applying new card nd loan as my cibil is not correct. So i want that the hdfc remove that wrong information from my account. So i want that hdfc credit card department will call me up and resolve the issue or else i have to file a pl regarding them in consumer court. Contact no [protected]...

What is mean by EMI RTN Charges-February ? actually my loan has been closed on feb, 2018. I have paid all EMi and overdue amounts. My loan account is in closed now. Still amount has been withdrawn for this loan . i do not know why its happening here.

I made the transaction on 29th march for imps to my syndicate bank

The transaction details are :

Rrn reference number: [protected]
User reference number: [protected]

The amount ws 13000

Still now the status is shown as processor down and money hasnt been credited to beneficiary nor credited back to me.

Whats the solution to it now??

Dear sir/mam,
I have paid an amount of rs. 500/- through hdfc bank debit card at Indian Oil petrol bunk, Hi-tech city on[protected]. The amount was deducted from my account at that time, but the transaction was not processed. Please do your best for return of my amount.
My personnel details as follows :
Name: — Abhilash Doma
Hdfc bank account no:- [protected], FINANCIAL DISTRICT

Ad hoc statement charge ₹118 have been deducted on 02 april 2018 from my hdfc salary account without any information.

How can bank deduct money without any acknowledgement

So i need clarification from bank or reverse my ₹118 to my account.

Ref no.- mir[protected]
Narration - adhoc stmtchgs incl gst 270318-mir[protected]
Value date - 02 april 2018

Smartbuy order id-[protected]
Partner reference id (Yatra[protected]
Transaction date 25 jan 18

Refund details from yatra
Transaction id[protected]
Transaction date-17 march 18
Refund amount - 3582
I have booked the ticket through hdfc smart buy and partner as yatra. The airline has cancelled the flight and inturn transfered the full refund through yatra. Yatra has returned that amount rs 3582 on 17th of march but still i have not received it in my account through hdfc smartbuy

Pls find the attatched document for refund from yatra

Hi,

I had lost my food plus card, i am a tcs associate, could you block the card and issue the new card. Also my old card has balance money in that account.

Could you please transfer the amount in the new card.

The food card number is : [protected]

Please resolve this matter as soon as possible.

My email: chaitanya. [protected]@tcs.com