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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
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HDFC Bank reviews & complaints page 985

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N
Nandhini_12
from Chennai, Tamil Nadu
Apr 10, 2018
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loan amount paid on due date, still fine was charged

Address: 600070

I have a loan with hdfc bank. I had paid the loan. Inspite of that, that bank has deducted fine. I called hdfc phone banking people and explained that i was charged unnecessarily. Later they admitted and told me a refund request was passed. I will be getting my money. But again my loan amount was debited from my account second time. I had that amount to pay my kids fees. How can bank do this? I need justice....
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Kalpna Yadav
from Mumbai, Maharashtra
Apr 9, 2018
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Address: Aligarh, Uttar Pradesh, 202091

My name is vandana v yadav. My hdfc bank saving account no is [protected] n emailid is [protected]@gmail.com. My con no is [protected] n application no is [protected]qn. I have recieve a text msg about televerification but due to some reason i m unable to responde within 2 hours so plz resand passcode n process my credit card application forward to next step thank you
May 12, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 10, 2018
HDFC Bank Customer Care's response
Hi Kalpana,

We wish to inform you that application for Credit Card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website : www.hdfcbank.com under the following path : Personal Products - Cards- Credit Cards - Track your Credit Card.

-Manoj
HDFC Bank Customer Assistance
My name is Ruth and I applied for a credit card, then received a msg with passcode, which I failed to respond in Two hours. Then had to call the Person and then he arranged a verification call, verification call received, a person from HDFC bank came to my house and office to physically verify the address, but then the problem is the reference no sent on 15th July 2018 is 18G[protected]W1. When I want to check my status online, it shows no records found. I called the customer care they say the same thing. Now what to do, who to contact, why is it so hard to contact you and get any information.
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    G
    gaurav8583
    from Ahmedabad, Gujarat
    Apr 9, 2018
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    Resolved

    Address: Ahmedabad, Gujarat, 380061

    Dear team,

    I was using credit card my credit card number is [protected] credit card was issue year of 2007. Some outstanding amount was happening. And at that time i had hdfc bank saving account [protected]. My salary was credited, as per hdfc credit card policy they debit amount 15537 date on 18/0/2011and transfer in my credit card which are out standing amount. And than after again 4500 debit in my sving account date on 21/02/2011 than after no pending out standing amount in my credit card.
    Even though they are also not inform me (Call/mail/latter). After few month i move to singapore when i back i am checking my cibil report this account is reflecting bad, i want my noc they update as settlement amount is 7000 installment of 2. They also reply me it will impact negative in your cibil.

    If i had clear my account of credit card at that time no outstanding amount. So why hdfc do like this without informing.

    Its impact of my cibil so kindly help me on that

    Gaurav trivedi
    [protected]
    May 25, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 10, 2018
    HDFC Bank Customer Care's response
    Hi Gaurav,

    We have taken note of your comments expressed with regard to your Credit Card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. The reference number for this interaction is [protected].

    -Manoj
    HDFC Bank Customer Assistance
    Your executive Rahul Joshi and Aditya Nigam has been very irresponsible has so much torchered me for investment and non of my work has been done ...since January and without appointment they come to my home in odd hours.i have account in chunnabhatti Kolar road bhopal
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      M
      Mrugen Shah
      from Bhopal, Madhya Pradesh
      Apr 9, 2018
      Resolved
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      Address: Vadodara, Gujarat, 390019

      My customer id is 23487647. I have received a message from hdfc bank as dear customer mandate reference no hdfc[protected] with value rs.5 00000 and frequency adho is received today for processing.in case of any issue pl get in touch with your branch.20:24

      I have not issued any such mandate.

      I m staying at vadodara and currently out of station
      May 25, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 10, 2018
      HDFC Bank Customer Care's response
      Dear customer,

      We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your contact number and the reference id TW[protected]. A bank representative shall contact you as soon as we receive this information.

      -Manoj
      HDFC Bank Customer Assistance
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        V
        Vivekbittu
        from Lakhimpur, Uttar Pradesh
        Apr 9, 2018
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        Address: New Delhi, Delhi, 110059

        Dear sir/madam,
        I have a disput with hdfc bank regarding non payment of due amount of credit card due to hospitalisation of my father due to heart attack and failure of kidney. But I regularly pay minimum amount which is already more than limit i used.I already informed bank all about my problem and told for settlement.Inspite of that bank put a lien in my saving account which is illegal.kinly help me to waive off lien in my account and settle due payment in minimum amount.

        Regards

        Vivek
        HDFC Bank customer support has been notified about the posted complaint.
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          N
          Neha Lily
          from Delhi, Delhi
          Apr 9, 2018
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          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

          I have added 5000 amount into my pay zapp wallet and have updated kyc but still I am not able to transfer amount from payzapp wallet from more than a month I have tried your customer care number but each time it's busy and no response now I am fed up with your pathetic services either you transfer amount back to my creadit card otherwise I will sue in court.
          HDFC Bank customer support has been notified about the posted complaint.
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            U
            user123san
            from Gurgaon, Haryana
            Apr 9, 2018
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            Address: New Delhi, Delhi, 110019

            For last two months, a certain loan amount is being deducted from my account (corresponding to client number[protected] and my balance became was becoming negative at the beginning of the month. Now, I thought, those amounts are being deducted for the loan account. Hence, I need not to pay it again. Like this month, a loan of 5980.00 was deducted from my account and made my balance negative (around -2842 or something). Now, today, my salary was credited. I checked. Now, the amount should be like x-2842 (due to 2842 negative balance and x being the amount credited to my account). However, I checked and it was around 10000 less. I checked balance details and around 10000 is hold balance. Please check immediately and revert the necessary amount back immediately. I also dont understand the concept of hold balance very well
            HDFC Bank customer support has been notified about the posted complaint.
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              B
              bhargavi kumar
              from Delhi, Delhi
              Apr 9, 2018
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              Resolved

              Address: Faridabad, Haryana, 121001

              Hello
              I am not a customer of your bank
              But i have a complaint for you
              One of your co workers name:- hina
              Phno.:-[protected]
              Has been calling repeatedly asking for a particular guy instead of my repeated reminders that my no. Does nit belong to that guy
              She called me recently at 6:07pm, 9th april 2018 and used soo abusive language
              It was so disgusting
              Hopefully you will do something about it
              May 11, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 09, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your complete concern, caller details and your contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Anay
              HDFC Bank Customer Assistance
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                B
                Bains Kapoor Suruchi
                from Chandigarh, Chandigarh
                Apr 9, 2018
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                Address: Ludhiana, Punjab, 141001

                Amandeep, pba, hdfc bank, pakhowal road, ludhiana is the most irresponsible employee i gave ever seen. She doesn’t allow me to come to bank saying that she will call herself. Never did she called in 2 weeks. She doesn’t even attend to my call neither she replies to any message and keeps on disconnecting calls. I had only one week left to go back to canada. Please suggest me whom should i contact.
                Suruchi
                Zenith advisory services pvt ltd
                Hdfc bank
                Pakhowal road
                Ludhiana
                Bainssuvi.[protected]@gmail.com
                May 24, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 10, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We are working on your concerns vide ref no:[protected] and will get back to you in 3 working days.

                -Manoj
                HDFC Bank Customer Assistance
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                  P
                  Prem Nookala
                  from Hyderabad, Telangana
                  Apr 9, 2018
                  Resolved
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                  Resolved

                  Hello

                  I have openend hdfc salary in 2012 when i was working in bangalore.

                  I am not been using hdfc bank salary account for many months. Today when i check with customer care i have rs -5600
                  Negative balance in my account. Since i have not maintain min balance in that account. I did not know when they change that account to savings.

                  With out my consent how u people change my salary account to savings account? And now u are charging me 5600 bucks for non mbm maintanence? How ridiculous is this?

                  Please waive off the laid mbm fees in my aacount. I cant afford 5600 as fine. Please waive off that money.

                  My custom id 43051042

                  Thanks
                  Prem
                  [protected]
                  May 22, 2018
                  Complaint marked as Resolved 
                  HDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 10, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: https://goo.gl/NwM6zN (For Terms & Conditions) https://goo.gl/HjFG4o (On charges applicable for the Regular Savings Account) Please feel free to write to us at [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

                  -Bejoy
                  HDFC Bank Customer Assistance
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                    D
                    dhasalu
                    from Coimbatore, Tamil Nadu
                    Apr 9, 2018
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                    Resolved

                    Address: Chennai, Tamil Nadu

                    Dear sir / madam

                    I got a phone call from hdfc bank credit card section representative (Name : sonali, contact number[protected] on feb 28th 2018. They offered a insurance plan based on my credit card.

                    My phone number [protected]

                    I accepted the offer given by him. Insurance amount also debited from credit card on 01.03.2018.

                    But till date now i did not received the policy documents. I again and again to called to hdfc customer care but there is no valuable response from customer care executive and representative. Also i came to know that the insurance policy is not from hdfc policy section. But from some other insurance company (Aditya birla insurance).

                    So kindly arrange to send my policy documents or refund my amount in my account.

                    Regards

                    G. Dhasalu
                    Coimbatore.
                    May 24, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 10, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We note that the transaction of rs. 6, 684.00 incurred on 01/03/2018 at M/s. ADITYA BIRLA HEALTH INSUR is debited in the card. Incase if you wish to cancel the same we request you to contact the merchant for further assistance in this regard. In the event, if you disputes the transaction we request you to revert us with the duly filled and signed(with your valid signature as reflecting in our records) Cardholder Dispute Form (CDF) available in the below mentioned link to enable us to review and assist you in this regard. https://www.hdfcbank.com/assets/pdf/transaction_dispute_form.doc We request you to send the duly filled / signed form to the below mentioned address to enable us assist you in this regard. HDFC Bank Cards Division PO BOX # 8654 Thiruvanmiyur PO Chennai 600 041

                    -Manoj
                    HDFC Bank Customer Assistance
                    Apr 11, 2018
                    Updated by dhasalu
                    I didn't have any contact details. So Please give Contact details of M/s. ADITYA BIRLA HEALTH INSUR.
                    I didn't have any contact details. So Please give Contact details of M/s. ADITYA BIRLA HEALTH INSUR.
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                      S
                      SibinSam15
                      Apr 9, 2018
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                      Resolved

                      Address: New Delhi, Delhi, 110096
                      Website: [email protected]

                      Hi,

                      I am not receiving otp on my registered mobile number for netbanking password reset. Can you please fix the issue? I've been facing this problem for past 4 days.

                      If hdfc cannot help, i would prefer to choose some other private bank for all the transactions going forward. Customer care number doesn't work, it always puts me on ivr.

                      Poor services by hdfc bank.

                      Thanks & regards,
                      Sibin sam
                      [protected]
                      May 24, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 09, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      Anay,
                      HDFC Customer Service Assistance.
                      Hi,

                      This is to inform you that I am highly disappointed with HDFC services. My case was closed without contacting me and the problem still prevails.

                      Case reference number - 7047522. I think it's high time to shift my banking services from HDFC to some other bank.

                      Regards,
                      Sibin Sam
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                        S
                        SirishaMa
                        from Pune, Maharashtra
                        Apr 9, 2018
                        Resolved
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                        Resolved

                        I have hdfc credit card, but i never used it, but they provided mobile balance service for 4 months, after i realized and block card, i need to pay 400/- but i don't get any call or msg from hdfc bank regarding payment related, now without information they deducted 3200 from my account, i spoke to hdfc credit card team they told that we can't do anything, it's small amount so take it easy.
                        May 24, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 09, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        Let me share this with the concern team and get back to you.

                        -Manoj
                        HDFC Bank Customer Assistance
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                          S
                          from Bengaluru, Karnataka
                          Apr 9, 2018
                          Resolved
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                          Resolved

                          I had raised a request to close the fastag acct with service request no[protected] more than a week back. Post that not able to contact the customer support, no update on the account status, i had more than rs 600 balance in the account which was supposed to be credited to my bank acct as per the information i got from the customer service executive till date i dont see it my acct. Pathetic service of fastag makes me think again if this is to help people or give more problems.

                          Fastag cust id :[protected]
                          Dec 10, 2019
                          Complaint marked as Resolved 
                          Dear Customer,

                          Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

                          -Manoj
                          HDFC Bank Customer Assistance
                          I have already sent email to the above I'd on last Friday. No updates got so far apart from automated response.
                          Thanks
                          Supreeth
                          Dear Customer,

                          I request you to share your account/customer Id, complete issue and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                          -Manoj
                          HDFC Bank Customer Assistance
                          [email protected]'s [Complaint's author] reply, Apr 9, 2018
                          You can call me at 9611906614
                          [email protected]'s [Complaint's author] reply, Apr 11, 2018
                          I have not got any update on this, very much disappointed with the service.
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                            A
                            akpak007
                            from Agra, Uttar Pradesh
                            Apr 9, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110085
                            Website: Amb charges Deduction from Salary account

                            I am pankaj kumar singh
                            Account no.: [protected].
                            On april 7, 2018 on the same day four times rs 708 was deducted from my hdfc salary account. Almost rs 3000 was deducted and they didn't inform this deduction through mail or message.
                            Without any information deducting money from my account describing amb charge incl gst. This bank is harassing their customer by deducting such amount without any information. This is not fair that you are harassing your customer by such deductions without prior information. So i am requesting you to refund all this amount in my account otherwise i will do complaint against this to rbi and consumer forum.
                            Kindly revert me on - [protected]@gmail.com
                            May 11, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 10, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            We are working on your concerns vide ref no:[protected] and will get back to you within 3 working days. -Anay

                            -Bejoy
                            HDFC Bank Customer Assistance
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                              G
                              gajavalli jayadeep
                              from Bengaluru, Karnataka
                              Apr 9, 2018
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                              I received sms from hdfc bank that rs-1899/- deducted from my credit card to one assist plan on 19/3/18. Without my permission.. I also got a mail and a post from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card. I m continuously calling on[protected], and [protected], but they not cancelling the servicing.

                              Please deactivate and refund my money asap
                              Date of incident : 19/03/2018
                              Hdfc credit card no. Xx489571
                              HDFC Bank customer support has been notified about the posted complaint.
                              "Dear Customer

                              Greetings from OneAssist..!

                              We deeply regret for the inconvenience caused to you & appreciate your patience.

                              We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                              Should you require any further assistance, please reach us at[protected].

                              Regards,

                              Sagar

                              Team OneAssist"
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                                S
                                shareef617
                                from Bengaluru, Karnataka
                                Apr 9, 2018
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                                I am hdfc credit card holder and i loaded 9000 to my payzapp wallet sunday april 8-2018. Before that, i updated kyc with my pan card.

                                Im not able to use this amount because it says update kyc to load, send money and transfer to account...
                                When i try to update kyc iam getting error says - otp services not responding, please try again after sometimes
                                Please update me this to
                                [protected] or [protected]
                                Payzapp account detail - account: in[protected] app version: 3.5.12 phone make: iphone ios version: 11.2.6
                                HDFC Bank customer support has been notified about the posted complaint.
                                Apr 08, 2018
                                Updated by shareef617
                                I am hdfc credit card holder and i loaded 9000 to my payzapp wallet sunday april 8-218. Before that, i updated kyc with my pan card.

                                Im not able to use this amount because it says update kyc to load, send money and transfer to account... Interesting is i can load money but i cannot send to bank or mobile

                                Please update me this to
                                [protected] or [protected]
                                Apr 09, 2018
                                Updated by shareef617
                                Customer support not replying
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                                  R
                                  rainarsingh
                                  from Siliguri, West Bengal
                                  Apr 9, 2018
                                  Resolved
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                                  Resolved

                                  Address: East Sikkim, Sikkim, 737102

                                  While filling online application form for hdfc bank credit card, i wrote 'govt. Employee' as my occupation because i am a forest officer under the govt. Of sikkim but it was not taken as correct. So i tried 'public servant' and 'govt. Officer, ' and 'salaried' and 'forester' but it did not work. So in frustration i tried:
                                  1. Farmer,
                                  2. Businessman,
                                  3. Journalist,
                                  4. Gardener,
                                  5. Criminal,
                                  6. Terrorist,
                                  7. Pimp
                                  8. Gigolo
                                  9. Alien, but it did not work. Then how can we fill such form?
                                  May 24, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 10, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  We are glad to note that you are interested in availing a Credit Card. We request you to visit the nearest branch for further assistance on this regard.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    N
                                    Neeraj_Nim
                                    Apr 8, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi
                                    Website: www.hdfcbank.com

                                    I had paid all my dues around a year ago for my credit card and contacted hdfc bank customer service to close the account. Still hdfc sent a new card to my old address and it was returned back.
                                    I am in usa and contacted nri services as well but they requested to write me an email. From then, i have sent several emails coping aditya puri also, but no response. Credit card people are now calling my parents in india and disturbing (Don't know from where they have taken parents #) my old number is still working but didn't get any call/message.
                                    I don’t understand from where the dues come and why should i be liable of!
                                    But anyways, if i am willing to pay, how can i? In my older netbanking account, it shows rs. 0 dues. For the new credit card i have only last 4 digit as the bill is being sent on email id only with 4 digit.
                                    First it was something arorund rs. 2000, now it became rs. 6000. No response to call/email, but amount being increased every month.
                                    I don't know how can i close this account. This is the worst bank for sure but now i just want to get rid of.
                                    May 24, 2018
                                    Complaint marked as Resolved 
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 09, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                    -Manoj
                                    HDFC Bank Customer Assistance
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                                      D
                                      dasu.rkm
                                      from Midnapore, West Bengal
                                      Apr 8, 2018
                                      Resolved
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                                      Resolved

                                      Address: 560066
                                      Website: HDFC BANK

                                      Dear sir/mam

                                      I have ordered one bose speaker on 29th march from amazon using my hdfc credit card. After that because of my some personal issues i have cancelled my order. So amazon has refund that amount on 29th march. I have received one message from amazon saying that,

                                      "refund of rs 8860.98 issued on 29-mar, will reflect in your bank by 2-apr for pvt. Banks and 8-apr for govt. Banks: ref# [protected]"

                                      I have already called hdfc bank phone banking services many times. But i didn't get any kind of help from them. They have told me to wait until friday.
                                      Please help. It's a huge amount.

                                      Waiting for your valuable feedback.

                                      Full name:- sourav das mahapatra
                                      Phone number:- [protected]
                                      Reg mail id:- dasu. [protected]@gmail.com
                                      Last 4 digit of credit card :- 9475
                                      May 13, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 09, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have reviewed your queries and you may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is [protected].

                                      -Manoj
                                      HDFC Bank Customer Assistance
                                      Apr 12, 2018
                                      Updated by dasu.rkm
                                      I have already applied for charge disputes.

                                      ID:- <AUTO> 'HBL=[protected]' Credit Card Dispute Form for Amazon Refund Amount
                                      Hi,
                                      I didn't get any feedback from HDFC bank. You people should keep your words. It is more then 2 working days but till now i haven't received any feedback. Please tell specificly like by when i can get feedback.
                                      Helpful
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