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HDFC Bank Complaints & Reviews

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Updated: Nov 26, 2025
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B
Birs
from Delhi, Delhi
Apr 2, 2018
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Address: New Delhi, Delhi

I realise after one year using this oneasist service. It is not useful for me. And this oneasist service is just waste of money. There is no benifits for me. So i wanted to deactivate this oneasist service quickly. I don't need this service anymore. I am not enteresting for this service

My credit card no. Ending with:-2938
My name is :- birs ramjali
My mob no is :-[protected]
HDFC Bank customer support has been notified about the posted complaint.
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    E
    Elumalai Vit
    from Chennai, Tamil Nadu
    Apr 2, 2018
    Resolved
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    Resolved

    Address: 600041

    Hi team,

    I have transferred the inr 15000 to corporation bank from hdfc bank via imps on 31st march 2018. Still money is not credited to beneficiary account but money is debited from my hdfc account. I have already waited for 2 days. Please check and confirm this issue at earliest or please let me know where i can escalate this. Thanks!
    +1 photos
    May 17, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 02, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share your account details, registered contact details and the transaction details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Bejoy
    HDFC Bank Customer Assistance
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      varunkbhat
      from Bengaluru, Karnataka
      Apr 1, 2018
      Resolved
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      Resolved

      I had transferred an amount of 25, 000 from hdfc account to sbi account using imps reference number[protected] on 01st april, 2018 at 7.30 pm. Amount is deducted from my account, but hasn't been credited to beneficiary account. Please check and initiate the amount refund to hdfc account immediately.

      What is the use of having imps transfer when in this case it was not instant? I need a immediate refund, back to my hdfc account.

      Thanks & regards,
      Varun k
      May 11, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 04, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We have taken up the matter with concerned team and will respond to you on your registered e-mail id in 3 working days.

      -Bejoy
      HDFC Bank Customer Assistance
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        V
        Varsha Anand
        from Bengaluru, Karnataka
        Apr 1, 2018
        Resolved
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        Resolved

        Dear team,

        I would like to renew my gift card or please revert the money to the owner of the hdfc account.

        I am not able to use it as it has expired. Couldn't use it as i was out of country.

        Please do the needful so that either o[censored]s get the money back. Else, this seems to be very unethical and would deter people from gifting hdfc cards.

        Here are the card details:
        [protected]
        03/18
        Gift plus card

        Please help me.
        May 17, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 02, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We would request you to get in touch with the concerned person from your corporate, for renewal of the Food plus card. On receipt of request from your corporate, the request will get processed.

        -Anay
        HDFC Bank Customer Assistance
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          A
          arasi vala
          from Calicut, Kerala
          Apr 3, 2018
          Resolved
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          Resolved

          Address: Junagadh, Gujarat, 362255

          Dear sir/madam

          I am Arsi vala from Gir Somnath district Gujarat.I have required animal husbandry loan so visit your veraval branch.but branch staff says many customers are frauds this type loan and right now stop this loan.but your website available this type loan and this is not genuinely reason for many customer fraud. If you fault my documents or other default so I can understanding.

          So i have request you to Kindly do this needful.otherwise I have legal step again Hdfc bank.

          Regards,
          Arsi vala
          [protected]
          May 6, 2018
          Complaint marked as Resolved 
          HDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 04, 2018
          HDFC Bank Customer Care's response
          Dear Customer,

          I request you to share your complete address of branch you visited and contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. I will assist you better.

          -Manoj
          HDFC Bank Customer Assistance
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            T
            Teja sree
            from Bengaluru, Karnataka
            Apr 1, 2018
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            Address: 400011
            Website: hdfclife.com

            I was being contacted by hdfc life representatives:
            1. Mr sk mehta (Mumbai branch) : [protected]
            2. Mr naveen jain (Delhi branch) : [protected]
            3. Mr. Vishal bharadwaj : [protected]/ [protected]

            These people called me multiple times to provide me my dead father's policy money.
            Mr sk mehta called me in month of feb 2018 in regard of my father late rambabu g's policy, since i was nominee in most of my father's document so i thought that this was also a genuine one. He told me that my father has taken policy for 5 years tenure where he paid 50k premium in year 2012 & 2013 but haven't paid later, so he told me that if you pay his 3rd installment then you can claim for this policy monety & can get 5 lakh.

            As i was unknown about all these process & relaising that hdfc life insurance is a bigger brand i trusted him, he sent all hdfc forms through a hdfc representative & took 50k cheque.
            After someday, i come to know that he opened a policy on my name of 50k annual premium, i asked him then he replied that now they will merge my father's account with this account for which some pft account should be available and that requires inr 1 lakh to be deposited immediately.

            Then his other fellow named naveen jain & vishal bharadwaj started calling for the same and asking for money immediately to process this else you'll loose all money.

            Me & my husband felt something wrong with their conversation & immediately asked their id & email account with office address, then naveen jain provided his employee id as 91350 & official email id as [protected]@hdfclife.in & told us that he's working in mayur vihar phase 1 branch.

            We took next steps, since my brother in law lives in delhi we asked him to go to that address & verify this person detail along with this policy detail. He went their & looked for this person, as per receptionist there was no such person ever working there. Then he asked about the offer these people were providing, the manager directly said that these are frauds, please lodge complaint to [protected]@hdfclife.com.

            I lodge complaint about this to specific email id & got reply from hdfc life next day with subject as "hdfcsl=[protected]' policy no : 20127666" where they asked me to continue the policy for the specified time else i'll loose all my money, while there was no communication on the fraud activities happened on their name.

            They even didn't talk about those people nor they specified that any action taken by them or i need to do something, this was something completely not acceptable & hence i decided to lodge a proper complaint about the company regarding selling their policies by using such fake information to customers.

            I urge government to take a proper action against this and don't let such company to fool more people.
            +1 photos
            HDFC Life customer support has been notified about the posted complaint.
            Intimated numerous time since last week to cancel my policy and refund the rest amount, but nothing has been done and no response from Insurance Company. This is so pathetic.
            HDFC Life Customer Care's response, Apr 10, 2018
            Hi, kindly inform the customer to write to us at [email protected] from registered Id to have the case investigated and to address the same.
            Dear Sir, I'm Avijit Das. I'm resigned from my job as Hdfc financial consultant on 31/08/17. But still I'm not able to work with another insurance company. I'm already told Branch manager to give me Noc, but they reject it. Please help me to get my Noc.
            My Fc Code[protected]
            Branch - Burdwan Birhata, Wb.
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              A
              Aanchal Nagpal
              from Bengaluru, Karnataka
              Apr 1, 2018
              Resolved
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              Resolved

              I had blocked my hdfc credit card 2 months back and had asked the bank to reissue the card. For address change, i had submitted the form on march 1st and i started waiting for my card to arrive. After no communication from hdfc for next 20 days, i called up and asked for the status. I was informed there is a signature mismatch because of which the application isn't processed. My first question to hdfc is that why they couldn't inform me of this earlier by themselves? Why did they wait for me to ask for the status and then tell me that there is a mismatch. I submitted the signature mismatch form as well on march 20th and when i called up the customer care today, they were not at all aware of this as they haven't received the form yet. On top of that, an executive called sindhu talked to me very rudely on the call with so much arrogance that you'll receive your card. This is the most frustrating and horrible service i've seen in private banks and i will make sure i recommend everyone not to have hdfc credit cards. As soon as i receive my card, i will be discontinuing it because of the horrible service and the rude behavior of the employees.
              May 17, 2018
              Complaint marked as Resolved 
              HDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 02, 2018
              HDFC Bank Customer Care's response
              Dear Customer,

              I request you to share your Card No., registered contact details and complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

              -Manoj
              HDFC Bank Customer Assistance
              I have done this already and still I haven't received my card.
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                C
                cacalur
                from Ernakulam, Kerala
                Mar 31, 2018
                Resolved
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                Resolved

                Address: Ernakulam, Kerala, 682020
                Website: www.hdfcbank.com

                Ours is a trust account of apartment complex. The builder had opened the association s/b account in the name of ' owners association, ambady palmgrove apartments' in 2007 without registration of owners association and kyc. Subsequently in 2016, the bank had selectively frozen account for non compliant of kyc. Therefore when the association was formerly registered we had to register it as' owners association, palmgrove apartments since all our documents had only been mentioned as palmgrove apartments and the purpose of adding ambadi was not known to owners.

                Due to demonetisation pressure we had to open new account in the name of owners association, palmgrove apartments to deposit all our cash. Later when we approached the bank to transfer the funds from old account to new account we were told that authorised signatories of old account only have to sign the cheque/closure letter. Of the three authorized signatories one expired and another was not available. Eventually the two signatories had approached bank to do the following.
                1. Close the fd's and transfer into old s/b account
                2. Subsequently transfer the balance from old s/b account into new account.
                3. Give closure letter to close the old sb account.
                However to our horror the bank manager mentioned that the old s/b account has recently been frozen due to non-compliance of kyc. Since we mentioned that we were unable to comply and that's the reason we opened new account and suggested the manager to give us a solution to unblock the frozen account. He had no answer and therefore we request you to kindly take up with appropriate authorities to find a way out for temporary unfreezing of old account to enable transfer of funds using one cheque.
                May 14, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 01, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                I request you to share your Account No./Customer ID. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                -Anay
                HDFC Bank Customer Assistance
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                  R
                  Rethina Raja
                  from Jayamkondacholapuram, Tamil Nadu
                  Mar 31, 2018
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                  Address: Chennai, Tamil Nadu

                  My name is rethinaraja. R

                  I payed the car premium due of 12201 through net banking on 29th march.
                  With the help of hdfc staff at guindy, chennai named sangeetha. No.+[protected]she promised to send the soft copy the next day. But not yet received. No responce to phone call too. Car
                  Car no renault kwid no
                  Tn10
                  Az 3807
                  Payment details as follows

                  Date29 mar 2018

                  Withdrawal12, 201.00

                  Cheque/ref no.[protected]

                  Narration[protected]/techhdfcergo

                  Value date29 mar 2018

                  Kindly resolve the problem and provide me the insurance copy as early.
                  By
                  Rethinaraja
                  Mob.[protected]
                  HDFC ERGO General Insurance customer support has been notified about the posted complaint.
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                    P
                    Prabhatmani222
                    from Rohtak, Haryana
                    Mar 31, 2018
                    Resolved
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                    Resolved

                    Address: 122001

                    Dear team hdfc bank,
                    I would like to inform you that i newly joined in hdfc sales in gurgaon.
                    It's mandatory to open account with hdfc bank so i went 2 branches of hdfc bank in gurgaon in alternate days but there are so cheap employee assistance.
                    Details given below-
                    1. Hdfc bank sector 14 gurgaon:-
                    Here is salary account department mr. Amit ji and his team member shikha is opening salary account.
                    I just requested to her that please do the process then she did but suddenly she told that i am not going to open your account because of your hr sign is not match.
                    But recently my 2 colleagues opened their account.
                    For the kind information salary account department employees are so worse and cheap, no manners.
                    After 2-3 days later, i went another branch
                    2. Hdfc bank galleria near dlf phase 4
                    Chandni assisted me.
                    She detailed me about document.
                    After that she said that i can't open today, i agreed because of financial year closing 2018, he offer for after monday.
                    I demand for the printed kit at home by post.
                    She strictly rejected.
                    I really stew to them and worried for this reputed bank..
                    I feel no difference between hdfc bank and other not responsible bank.

                    Thanks & regards
                    Prabhat mani tripathi
                    Hdfc sales
                    Emp code - 30889
                    Dlf phase 4 gurgaon (Hr)
                    Mobile - [protected]
                    May 15, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 31, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    You are requested to kindly approach your Supervisor and/or the HR Representative with regard to your concerns so that they can assist and guide you appropriately

                    -Bejoy
                    HDFC Bank Customer Assistance
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                      S
                      shri masalkar
                      from Mumbai, Maharashtra
                      Mar 31, 2018
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra, 412208

                      Dc iss fee charge has been done in my account without any intimation the charges has been debited from account. Kindly confirm without any intimation or any messages how could my amount will be deducted give me a brief explanation or kindly refund my amount as soon as possible. Its not notified by me any message or call. Its very disgusting service i face from hdfc bank.
                      May 2, 2018
                      Complaint marked as Resolved 
                      HDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 31, 2018
                      HDFC Bank Customer Care's response
                      Dear Customer,

                      Please share your Account No./Customer ID, Charges Details with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                      Anay,
                      HDFC Customer Service Assistance.
                      Mar 31, 2018
                      Updated by shri masalkar
                      Contact number [protected]
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                        B
                        bsabyasachi
                        from Bengaluru, Karnataka
                        Mar 30, 2018
                        Resolved
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                        Resolved

                        Address: 560064

                        I have applied for fastag on 26th march 2018. I have received message with customer id and wallet id on 29th march. Ids generated are working fine, i could able to access my account and add money to the wallet. I would like to know when will i receive my physical fastag so that i can fix the same in my car and start using.

                        Customer id :[protected]
                        May 14, 2018
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 31, 2018
                        HDFC Bank Customer Care's response
                        Dear Customer,

                        I request you to share your Fasttag application no and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

                        -Bejoy
                        HDFC Bank Customer Assistance
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                          V
                          Vidhya padmanabhan
                          from Chennai, Tamil Nadu
                          Mar 30, 2018
                          Resolved
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                          Resolved

                          Address: 600 015

                          Cancellation of one assist membership

                          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number without my concern on date:27/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                          Oneassist relationship number : 820207
                          Name :- vidhya padmanabhan
                          Mobile no. [protected]
                          Jun 4, 2018
                          Complaint marked as Resolved 
                          Thank you for the cancellation of plan and refund amount.
                          HDFC Bank customer support has been notified about the posted complaint.
                          Dear Vidhya,

                          Greetings from OneAssist...!

                          We deeply regret for the inconvenience caused to you.

                          As per your request, plan has been cancelled vide Service Request number 3047057 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

                          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                          Regards,

                          Brij

                          Team OneAssist.
                          Dear Vidhya, As discussed over the call, the cancellation is in process. Please allow us some time for the same. - Regards, Brij, Team OneAssist.
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                            S
                            sardhara rahul
                            from Chennai, Tamil Nadu
                            Mar 30, 2018
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                            Address: Bangalore, Karnataka, 560100
                            Website: HDFC

                            I am having account in hdfc bank, jakkasandra-bangalore. On 10/03/2018 11.41 am i tried withdrawing money from dena atm in dhari-gujarat 365640 locaton, rs. 5000/- transactions.in transaction i have not received the money from the machine but the amount got debited from my account. I have called to customer care and they told me to wait for 7 days for money refund but still i havent recived my refund. Can any one help the procedure to get my money.
                            Txn no. 2382
                            Denabank dhari:dbd01141
                            My cust id:55122171
                            Regard
                            Rahul.
                            HDFC Bank customer support has been notified about the posted complaint.
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                              M
                              mjha116
                              Mar 30, 2018
                              Resolved
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                              Resolved

                              Address: Gautam Buddh Nagar, Uttar Pradesh
                              Website: www.hdfcbank.com

                              I tried to withdraw an amount of rs.500/- in december, 2017 from debit card from noida sec-144 oxygen campus from city bank atm, but i haven't received the money, but got a message about deduction of rs. 500/- from my account.
                              I checked with hdfc customer care, and told them my issue, and after checking, they said the amount would be refunded with 15 days.
                              When consulted after 15 days, they said the issue is still in process.
                              I have checked with them multiple times, but they told it may take 10-15 days and is in process.
                              The request number is - delq[protected]
                              May 13, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 02, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              Kindly email us at [protected]@hdfcbank.com and share us your mobile number, account number and date and amount of the transaction so that we can check and assist you with your query.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                N
                                nirmal ssm
                                from Chengam, Tamil Nadu
                                Mar 30, 2018
                                Resolved
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                                Resolved

                                Address: 560100

                                'hbl=[protected]' depository charges for the account 00862174

                                With reference to the above subject line, i have never heard from the cc executive regarding my query.

                                I was charged with similar charges of rs.757 though i was not using the demat account. I was promised of all services free of cost when i opened the account.

                                I have already sent the query to talktous and got the above reference number. Kindly reverse the money.

                                This is completely against customer trust and i didn't expect such a act from such a reputed bank.
                                May 14, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 31, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                We understand that you have also raised your concerns at Talktous vide Reference Number[protected] and you will receive a response from them to your e-mail ID within 3 days. In case if you do not receive any revert kindly revert back to the same email

                                -Bejoy
                                HDFC Bank Customer Assistance
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                                  B
                                  BalavigneswaranS
                                  from Bengaluru, Karnataka
                                  Mar 30, 2018
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                                  I have applied online for fastag through hdfc fastag program. I made payment of 300 inr (200 for security amount & 100 as the top up amount). The reference number of the application is hfr041841. I had received e email with the reference number. I have also submitted application online tried and trying to reach their customer care for last two days and always busy at the moment. Pls help
                                  Dear Customer,

                                  We like to confirm that the Tag was sent by DTDC AWB number Z53985268 on March 30, 2018. You will receive the same within 7 working days from the date of dispatch.

                                  -Manoj
                                  HDFC Bank Customer Assistance
                                  Thank you, will confirm once I get tag.
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                                    I
                                    inderdeep69
                                    Mar 30, 2018
                                    Resolved
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                                    Resolved

                                    Address: 147001
                                    Website: www.hdfcbank.com/htdocs/common/fastag/pay-toll-online.html

                                    Hello - i have applied for fastag via application reference no. Hfr041781. I am an existing hdfc customer and have uploaded all kyc documents and made the requisite payments. Unfortunately, there is no way for me to check for status as the customer care number is always busy.

                                    Please let me know the status and by when can i get the tag.

                                    Thanks
                                    Inderdeep singh
                                    Inderdeep. [protected]@gmail.com
                                    Mar 30, 2018
                                    Complaint marked as Resolved 
                                    Issue resolved
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 31, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We like to confirm that the Tag was sent by DTDC AWB number Z53985270 on March 30, 2018. You will receive the same within 7 working days from the date of dispatch.

                                    -Bejoy
                                    HDFC Bank Customer Assistance
                                    Apr 15, 2018
                                    Updated by inderdeep69
                                    Received now. Tnx
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                                      R
                                      Raj Kulshreshtha
                                      from Bhiwadi, Rajasthan
                                      Mar 30, 2018
                                      Resolved
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                                      Resolved

                                      Address: Alwar, Rajasthan

                                      Dear sir/mam
                                      I am very old customer of hdfc (For more than 15 years), i have already submitted my aadhar card to the concern branch,
                                      But now my account has blocked and i have not been given any information regarding the account block,
                                      May i know the reason why my account has blocked and also please tell me how can i unblock my account as early as possible as some emi has deducted from my account also let me know how can i talk to customer care.
                                      My account no is [protected]
                                      Mobile no [protected]

                                      Please help me to unblock my account

                                      Regards
                                      Raj kulshreshtha
                                      May 3, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 31, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

                                      -Manoj
                                      HDFC Bank Customer Assistance
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                                        M
                                        Manoj Kumar Som
                                        from Noida, Uttar Pradesh
                                        Mar 30, 2018
                                        Resolved
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                                        Resolved

                                        Address: Ghaziabad, Uttar Pradesh, 201001

                                        I hold a hdfc credit card which has the limit of rs 600000, i have total outstanding due is 3.28 lack, i have deposit rs 200000 but hdfc credit card shown me outstanding, of rs 4 lac while balance should be rs 1.5 lac so do my need ful help, my name manoj kumar i have hdfc credit card last for digit 3692,
                                        They are talk very rudely, no one listen to me many time i have call him and tell the problem but they are doing the same problem again and again
                                        May 11, 2018
                                        Complaint marked as Resolved 
                                        HDFC Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 30, 2018
                                        HDFC Bank Customer Care's response
                                        Dear Customer,

                                        We note that you made payment of Rs. 2, 00, 000.00 we observe from our records that as on date we are not in receipt of the payment hence we request you to provide the modes of payment, exact amount, date of payment made to enable us to review and assist you in this regard. We observe that you are in receipt of the calls regarding your credit card payment hence we request you to share the executive name, call date and the contact number from which you have received the call to assist you accordingly. You may write to us at [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                        -Bejoy
                                        HDFC Bank Customer Assistance
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