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HDFC Bank Complaints & Reviews

2.9
Updated: Feb 20, 2026
Complaints 32944
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HDFC Bank reviews & complaints page 998

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Y
yogita hargun
from Mohali, Punjab
Mar 22, 2018
Resolved
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Resolved

Website: [email protected]

A/c no. [protected]. Branch:leela bhagwan, patiala. I am maintaining this account worth zero balance. But by mistake the system kept on deducting charges. My monthly salary gets credited in it. I visited patiala branch and requested but the hfc official ignored my request & didn't provide me format for closing of this savings account. Kindly close my above mentioned savings account with immediate effect.
Apr 22, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2018
HDFC Bank Customer Care's response
Dear Customer,

Please mail us at [protected]@hdfcbank.com with below details for further assistance : 1. Date of submission of account closure request 2. Complete address of the branch where a request was submitted: Branch locator url: https://www.hdfcbank.com/personal/products/accounts-and-deposits/savings-accounts/regular-savings-account/rates-fees 3. You contact details.

-Manoj
HDFC Bank Customer Assistance
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    R
    Ranjith Amirishetti
    from Hyderabad, Telangana
    Mar 22, 2018
    Resolved
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    Resolved

    Address: Karimnagar, Andhra Pradesh, 505209
    Website: Hdfcbank.com

    Sir,

    Applied 3 times to the hdfc credit card. I didn't take any home or any other loans. Iam working as govt servant. But every time, my application got rejected for a reason which the banks give the reason as internal credit policy. No specific reason from the customer care. Those who applied at the same time in my organisation got approved but i didn't got approval even if the verification said to be successful by the care via phone.
    Apr 26, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 23, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    We have reviewed your comments expressed and wish to inform you that your request for credit card facility is under process and will revert to you on completion of the process. We appreciate your patience in the interim. You may also track your credit card application status in our Bank's website: www.hdfcbank.com under the below link. http://www.hdfcbank.com/personal/credit_card/cc_track

    -Manoj
    HDFC Bank Customer Assistance
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      V
      vinayaked
      from Muzaffarnagar, Uttar Pradesh
      Mar 21, 2018
      Resolved
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      Resolved

      Address: Ghaziabad, Uttar Pradesh, 201206

      Cancellation of one assist membership
      I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 5511 without my concern on date:20/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

      Oneassist relationship number : 814265
      Name :- vinayak singh
      Mobile no. :- [protected]
      Credit card number ending :- 5511
      Aug 6, 2021
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Mar 22, 2018
      Updated by vinayaked
      Cancellation of One Assist Membership
      I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 5511 without my concern on date:20/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

      OneAssist Relationship Number : 814265
      Name :- Vinayak Singh
      Mobile No. :- [protected]
      Credit Card Number Ending :- 5511
      "Dear Customer

      Greetings from OneAssist...!

      We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3006255 & the refund will get processed in 7 working days.

      Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

      Regards

      Sagar

      (Team OneAssist)
      "
      vinayaked's [Complaint's author] reply, Mar 29, 2018
      I didn't get any refund till now..
      When will be refund done it's been more than 7 days
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        K
        kaushik682
        from Ahmedabad, Gujarat
        Mar 21, 2018
        Resolved
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        Resolved

        Dear sir, hdfc bank employe activate any service and deduct money from my credit card, last time they activated one assist service, while this time they approved loan service without my permission, also they not informed me about any type of loan and send me mail that your loan is approved and balance will deduct, my credit card last no is 3370.
        And loan no is 34359050.
        I don't want any type of loan, need to cancel it asap.
        May 7, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Mar 26, 2018
        Updated by kaushik682
        Still I am awaiting for reply
        Verified Support
        Mar 27, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We note that you have sought clarification with regard to your credit card account. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number, and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

        -Bejoy
        HDFC Bank Customer Assistance
        Mar 27, 2018
        Updated by kaushik682
        Dear sir,

        Last digit of credit card number is 3370.
        And mail ID is mukesh.[protected]@gmail.com
        And phone number is [protected]
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          B
          babai@1982
          from Raiganj, West Bengal
          Mar 21, 2018
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          Address: 713304

          Dear Sir/Madam
          I am Subhamoy Roy stying at Asansol west Bengal and working as Sales Development Manager in an US based multinational.
          Today afternoon I harassed a lot by the HDFC Bank two wheeler loan department at Asansol.
          Today in my HDFC Bank netbanking I had seen there is an offer for me in two wheeler section named zip drive.It was written there the process is very convinient, simple and it will take only 2 min to get the approval. It is also written there after getting the approval I shall receive one mail I need to go with the mail print out to the showroom (Avik Motors).
          According to that I had done all the formalities and I got the approval and receive the mail also.I got one person name and ph(Mr Kingshuk Bramha [protected]) no also on the approval mail .
          According to that I called that person he suggest me to come to the showroom after taking the printout of approval letter.
          When me and my wife went to showroom(With 23 pages printout) after seeing all the documents they told me to wait for some time with in a while they will give me the bike.After 30mins they told me the loan amount is higher than the price of the bike though the price has taken autometically when I choose the bike model in online(Bank Site).But they assured me wait for some time with in this they will take the approval and handed over my bike.
          I wait another one hour, my wife was so much excited because that bike was planned for her but after one hour they told me not possible to give me the bike.I need to go to the normal process. Pls come tomorrow. Now my question is that
          1)If after doing all the formalities I need to go in normal process then all the offer(zipride) is for what?Is this only the eye wash?and is this only for harassing the general people?
          2)They give me the bike or not this is absolutely their decision but everybody has the self-esteem. Who are they to ignore that?
          3)I spent around 2 hours at the showroom why they took so much time to communicate that I will not get that bike.
          4)Then the received sanction letter is what for?
          5)Why they are playing with the emotion of normal people .
          I am attaching the sanction letter for your reference.
          Please look in to the matter and help me.
          In future I can go further for the legal action.
          Regards
          Subhamoy Roy
          )
          HDFC Bank customer support has been notified about the posted complaint.
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            P
            Partha Garg
            from Dhing, Assam
            Mar 21, 2018
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            I was forced by your executive to do cancer care insurance even I have refused many times and after doing that they debited the fund twice which amount is 1198 but now I have got Rs.499, , whether the rest amount is pocketed by your executive or any other else I want to know, i did visit your branch at Jorhat branch, Assam, but did 'nt get any good response, thank you, hope you will help me getting my fund back as soon as possible, Thank you
            HDFC Life customer support has been notified about the posted complaint.
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              K
              krithica
              from Bengaluru, Karnataka
              Mar 21, 2018
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              Website: www.mcc.in

              Dear Sir,

              Myself Krithica A M, have made a payment of Rs 205000.00 from Corporation bank internet banking in the website www.mcc.in for the purpose of medical pg counselling registration to Medical Counselling Committee (MCC) which is under Director general of health services Government of India.
              The payment was done using HDFC banking Portal and Tech process.
              My Roll No : [protected] ( medical counselling committee)
              Bank Ref No :[protected]
              Tech process OTC :[protected]

              Same is not reflecting at payment status

              Kindly, update the same at your end .

              Please, do the needful .

              Thanking you

              With regards

              Krithica A M

              ph : [protected]
              email: [protected]@gmail.com
              HDFC Bank customer support has been notified about the posted complaint.
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                M
                manoj sharma
                from Bengaluru, Karnataka
                Mar 21, 2018
                Resolved
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                Resolved

                Address: Gurgaon, Haryana, 122413

                DEAR SIR,
                my account no. [protected] manoj sharma and my credit card last no. 5588.
                We have call to hdfc customer care 16.10.17 and conformed to me 5% cash back on your policy payment auto-pay. many time call and bank conformed to cash back u received in next statement.
                now we call to bank 18.3.2017 to till bank not give cash back.
                Sir,

                1 if your team say to me cashback then give

                2 if you not give what action for my complaint wrong information many time your teams
                Apr 23, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Mar 21, 2018
                Updated by manoj sharma
                manoj sharma [protected]
                Verified Support
                Mar 23, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We have reviewed your comments expressed and confirm having responded to your email id on March 23, 2018. The reference number for this interaction is [protected].

                -Anay
                HDFC Bank Customer Assistance
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                  N
                  Namratha A.C
                  from Bengaluru, Karnataka
                  Mar 21, 2018
                  Resolved
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                  Resolved

                  Bank account type was salary account and once i changed the company that account they converted from salary account to savings account and they deducted money from my account and made negative balance. According to rbi rule they should not make negative balance. Now i am going to close account, but they are asking to pay and close the account. Please help me, should i have to pay and close or is their a way where i need not have to pay to close account.
                  Jul 20, 2018
                  Complaint marked as Resolved 
                  Issue is not resolved, They contacted me and asked me to submit the account closure form to the nearest hdfc bank and i have done so, but still account is not closed and negative balance is increasing. Number Contacted me is: 9632621584
                  HDFC Bank customer support has been notified about the posted complaint.
                  Mar 15, 2018
                  NateshP's response
                  After receiving my card i got OTP for generating my credit card, i used it to create my Credit card pin but it was unsuccessful. I tried it 3 4 times but no use.

                  So i am not interested in using this card any more, please cancel my Credit card
                  Verified Support
                  Mar 23, 2018
                  HDFC Bank Customer Care's response
                  Dear Customer,

                  We understand our branch official Ms. Deepika Kanojia has contacted you and addressed your issues relating to account closure & waiver of charges. Trust you will Visit nearest HDFC bank branch and submit a request for account closure. For any further assistance and for all your Banking needs, you may please contact your Deepika Kanojia on [protected]

                  -Bejoy
                  HDFC Bank Customer Assistance
                  After receiving my card i got OTP for generating my credit card, i used it to create my Credit card pin but it was unsuccessful. I tried it 3 4 times but no use.

                  So i am not interested in using this card any more, please cancel my Credit card
                  My payz app card is blocked.can please unblock the card. in the wallet huge amount is there. even i am unable to recharge also.
                  please help me.
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                    J
                    Jimmy George C
                    from Calicut, Kerala
                    Mar 21, 2018
                    Resolved
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                    Resolved

                    Address: Ernakulam, Kerala, 682017
                    Website: www.hdfcbank.com

                    For hdfc credit card mobile number change. The physical form to be downloaded from hdfcbank website (Not avialble in hdfc credit card site!!). Link is named as 'home centre'.

                    How will a layman understand that form centre is the repository of forms. Ridiculous!!. Link ought to be named as 'mobile number change'.

                    With nearly 92% mobile telecom penetration, how come these 'new age' banks are in jurassic era!! They are not yet 'mobile first'.
                    Apr 22, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 22, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We have reviewed your queries and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                    -Bejoy
                    HDFC Bank Customer Assistance
                    My lic policy number[protected] with premium of Rs 685 has been registered for smart payment and premium is due on 13 th March but it is not processed for payment till today.
                    If you are not going to pay please let me know within 2 days so that I can pay it
                    Bipinchandra patel
                    email [protected]@yahoo.co.in
                    Bank a/c no [protected]
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                      D
                      Damodkarwal76
                      from Lucknow, Uttar Pradesh
                      Mar 21, 2018
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                      Address: Ludhiana, Punjab

                      NOC Request
                      Dear sir,
                      I have taken Centurion Bank Loan for my two wheeler HONDA ACTIVA vehicle no. PB 10BJ 0210 model no. 2004 and the loan is already completed. I have not received any information from the Bank regarding collection of my original NOC. How can i get my NOC immediately required, regarding for sale. Kindly email me at: [protected]@gmail.com

                      your obediently
                      Damod Karwal
                      HDFC Bank customer support has been notified about the posted complaint.
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                        R
                        robert_13j
                        from Chennai, Tamil Nadu
                        Mar 21, 2018
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu, 600072
                        Website: [email protected] in

                        Cancellation of one assist membership
                        I am a hdfc bank credit card holder. The bank has auto debited rs. 1899/- from my credit card number ending with 3453 without my concern on date:10/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1899/-my contact no.[protected]
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        HDFC Bank customer support has been notified about the posted complaint.
                        "Dear Customer

                        Greetings from OneAssist..!

                        We deeply regret for the inconvenience caused to you & appreciate your patience.

                        We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                        Should you require any further assistance, please reach us at[protected].

                        Regards,

                        Sagar

                        Team OneAssist"
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                          M
                          Makesh K.G
                          from Ernakulam, Kerala
                          Mar 21, 2018
                          Resolved
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                          Resolved

                          debit card deactivated without prior information

                          Address: Palakkad, Kerala, 678553

                          My HDFC card got deactivated without information, saying new upgraded card will be provided, last arnd 2 weeks bank didn't send card to proper address - Heights of irresponsibility . I contact customer care and confirm my residence address and they confirmed card will be send to my residence address . but after 10 days i didnt receive my card and also sent to branch office .received a text message saying that go and collect it from branch...
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                          Irukullaramesh
                          from Noida, Uttar Pradesh
                          Mar 21, 2018
                          Resolved
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                          Resolved

                          Dear sir,

                          I have deposited rs.27, 000/ ceque in hdfc bank atm at chandanagar
                          . Well in advance i. E., before due date. But to my surpride cheque was not honoureed due to unknown reasons. Immediately anothe cheque deposited in atm. But, it is surprise to note that, rs.830+130 was penalise for not my mistalke may be looked into and settle please.
                          Apr 30, 2018
                          Complaint marked as Resolved 
                          HDFC Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 21, 2018
                          HDFC Bank Customer Care's response
                          Dear Customer,

                          We have reviewed your comments expressed with regard to your credit card and we request you to contact our Phonebanking officers at[protected] for further assistance in this regard.

                          -Manoj
                          HDFC Bank Customer Assistance
                          Money Loaded from HDFC Credit Card to my Payz app Wallet Rs.5000 But it is unable to transfer from Wallet to Bank account
                          i updated my KYC through Mobile but From past 10Days the KYC updation is under progress so Please do the needful ASAP.

                          Regards
                          sreekanth
                          [protected]
                          DARLING DIGITAL WORLD (P) LTD
                          no:64/16-c Near Vidya Mandir School, Meyyanur road, salem -4

                          we have a credit card swipe machine TID No.44061068. Please send us Swipe machine Paper Roll Qty 30Pcs.
                          I paid my credit card bill for rs 4800 and, then i got a mail that my payment has been declined.
                          And money was not credited to the account from which it got debited, please help
                          Sir
                          I do not want one assist plan on my credit card the amount has been debited from my credit card. Please i want refund and stop this one assit program

                          Relationship id :-3856046
                          Card last digit:-8742
                          "Dear Customer

                          Greetings from OneAssist...!

                          We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3019272 & the refund will get processed in 7 working days.

                          Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                          Regards

                          Sagar

                          (Team OneAssist)
                          "
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                            S
                            Srikanthdenel Denel
                            from Bengaluru, Karnataka
                            Mar 21, 2018
                            Resolved
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                            Resolved

                            Address: Bangalore, Karnataka, 560064
                            Website: consumer complaints

                            Cancellation of one assist membership
                            I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 4253 without my concern on date:20/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

                            Oneassist relationship number : 4002264
                            Name :- srikanth b s
                            Mobile no. :- [protected]
                            Credit card number ending :- 4253
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            "Dear Customer

                            Greetings from OneAssist...!

                            We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 3004123 & the refund will get processed in 7 working days.

                            Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

                            Regards

                            Sagar

                            (Team OneAssist)
                            "
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                              S
                              Selvarajan51
                              Mar 21, 2018
                              Resolved
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                              Resolved

                              Address: Cuddalore, Tamil Nadu, 607002

                              My name is selvarajan singaram from tamil nadu. My savings account number is [protected]. I went to the cuddalore branch on[protected] for closing my account. I am a senior citizen and currently with my financial situation, i don't need that account. Hence the decision for closing. I have given all information needed from my side but its been almost four months and no step has been taken. We have called the customer care so many times and enquired but no response. Please take the necessary action so that my account is closed and i get back my savings money. Cannot wait anymore.
                              Apr 28, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 21, 2018
                              HDFC Bank Customer Care's response
                              Dear Customer,

                              We understand that our branch official has already returned the application to you. We are unable to process account closure request as there is credit card linked to your account. Please mail us at [protected]@hdfcbank.com in order to know the credit de-linking process post which you may submit a fresh application for closure of an account.

                              -Manoj
                              HDFC Bank Customer Assistance
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                                A
                                Akash_manu
                                from Bengaluru, Karnataka
                                Mar 21, 2018
                                Resolved
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                                Resolved

                                Address: 560037

                                I had booked 2 movie tickets from bookmyshow and used offer code of 25% cashback using a promo code at payzapp. I haven't received the cashback since 3 weeks. It's really embarrassing to write mails everyday to the payzapp team and bank but getting no reply. It's like they are abandoning the customers. The amount maybe petty but the trust between bank and customer is what hampered. I am really disappointed with this service and will escalate the matter if my cashback in not processed in coming 7 days.
                                Apr 21, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 21, 2018
                                HDFC Bank Customer Care's response
                                Dear Customer,

                                we're sorry that you've had to face the issue. Please provide your registered contact and transaction details at http://bit.ly/2aJ9wGW . Mention reference ID PZ[protected] for us to resolve the issue at the earliest.

                                Anay
                                HDFC Bank Customer assistance
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                                  N
                                  Nitin Bure
                                  from Pune, Maharashtra
                                  Mar 21, 2018
                                  Resolved
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                                  Resolved

                                  Hello, i am nitin bure using hdfc credit card since 4 months and would very hurtfully want to say that the experience is pathetic never had such experience prior to this customer service, my payment of 11000 twice is not showing and when i reach out to their customer care the response i get is pathetic, not even a single persin is helping me for this issue 22000 is a big amount the payment update is not reflecting till now. The reference number for the payments were lscb[protected] and second one is lscb[protected]. Would really request u to solve this asap.
                                  May 5, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 21, 2018
                                  HDFC Bank Customer Care's response
                                  Dear Customer,

                                  Let us look into it for you. Please share your Card No, payment details, registered contact info & the Complete issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    R
                                    from Coimbatore, Tamil Nadu
                                    Mar 21, 2018
                                    Resolved
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                                    Resolved

                                    I have applied for tag on 2nd march 2018 and got application reference no. Hfr036656. Following which i got my wallet id and login. Couple of days later, i got an sms saying my tag has been activated. But till date, i have not received my rfid tag. Tried calling customer care, and they speak real #. They gave me a delhi landline number saying that it is courier department's responsibility. Tried calling that number multiple times but none picks at the other end.

                                    I have been with hdfc for more than 10 years. And despite multiple emails/sms from hdfc saying that all will be over in 7 days, this time i deeply regret for having chosen hdfc. My friends who ordered via icici got it in exact 7 days.
                                    Apr 13, 2018
                                    Complaint marked as Resolved 
                                    Received fastag after doing a long long trial of calls at multiple offices.
                                    HDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 22, 2018
                                    HDFC Bank Customer Care's response
                                    Dear Customer,

                                    We have checked our records and confirm that Tag was dispatched by DTDC courier vide POD number Z40528166 and the same is delivered. We request you to confirm the receipt of Tag Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance/clarification and we shall be glad to assist you.

                                    -Manoj
                                    HDFC Bank Customer Assistance
                                    Mar 23, 2018
                                    Updated by [email protected]
                                    If this tracking ID was given to me before hand, I would have followed up. Fault on bank side for not communicating this crucial information. At the end, it was foul play by DTDC delivery. Consignment has reached my town on 9th March. But they never attempted delivery and FALSE marked it as delivered. After calling multiple offices/personnel, I got my consignment delivered on 22nd March.

                                    Please change the courier company for good.
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                                      R
                                      Ruby Ray
                                      from Gurgaon, Haryana
                                      Mar 21, 2018
                                      Resolved
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                                      Resolved

                                      Address: Kolkata, West Bengal, 700151

                                      After using many banking facilities around the world hdfc has always been an favourite of mine when it come to there sensible relationship management with their customers. However my recent experiences with the credit card has completely disappointed me in this. Indians have always excelled around the world when it comes to sensitivity and sensible communication. The behaviour i have got from the hdfc credit card department recently in my difficult financial days is truly appalling. Even after explaining the financial crisis in facing due to a lifetaking illness the behaviour from the hdfc staff it intolerable.

                                      I'm ashamed to associate myself with such a financial organisation who has no humanitarian grounds
                                      Apr 23, 2018
                                      Complaint marked as Resolved 
                                      HDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 22, 2018
                                      HDFC Bank Customer Care's response
                                      Dear Customer,

                                      We have reviewed your queries and you may look forward to receiving a response to your e-mail id within 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

                                      -Anay
                                      HDFC Bank Customer Assistance
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