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HDFC Bank Complaints & Reviews

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2.9

Updated: Nov 26, 2025

Complaints 32872

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18415

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Address: 500008

Received an sms from hdfc on[protected] at 2219hrs indicating that a mandate was issued which i did not authorize. If there's a potential deduction to my account, i would like to block it immediately. I didn't find an option on net backing that lets me block this. Submitted a request to hdfc as well via the contact us section. Here's the text message with masked reference no.:

"dear customer mandate reference no: hdfc[protected]xxxx34 issued to birla sunlife insurance company pvt ltd with value rs. 79200.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch."

Apr 19, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

We have received your email vide ref id[protected]. We will investigate in the matter and revert to you in 4 working days.

-Manoj
HDFC Bank Customer Assistance

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Address: 411019

Received sms -
Dear customer mandate reference no. Hdfcxxxxx issued to hdfcltd with value of rs. Xxxxxx and frequency month is received today for processing.in case of any issue please get in touch with your branch.

I have not given any mandate and neither my agent explained about this???
All i have signed-up for is emi which gets deducted every month end...
The mandate amount is nearly 3 times the actual monthly emi...

As an nri customer, this often goes un-noticed and i'm sure how many people will be facing this issue... This is very serious concern and needs to be addressed immediately...

Apr 15, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that your query pertains to Home Loan from HDFC Limited. You are requested to be in touch with HDFC LTD. for resolution of your query/complaint. Please Click here (Link- https://goo.gl/vomeLJ ) for any Queries / Feedback / Complaints pertaining to HDFC LTD.

-Bejoy
HDFC Bank Customer Assistance

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

Thank you for writing to us with your feedback. It remains our priority to redress your concerns. We would request you to post the details of your concern at http://bit.ly/1GG54RP to help us address the same effectively.

Regards,
Team HDFC Home Loans

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Address: Mumbai City, Maharashtra

I had approached asaf ali branch with a request to add aadhar no with mu dmat accout. Your branch is asking original aadhar card. You must be aware that govt is not sending the aadhar card by post which can be called original. Your branch is not accepting the print our duly attested by me under my signatures. I requested then to verify from the govt site but that too is not acceptable to them. I feel that they are simply harassing.

HDFC Securities customer support has been notified about the posted complaint.

Mar 28, 2018

sambhu1977's response My cell no: [protected]. HDFC Securities are deducting without any consent of mine at their own whims.
Pls address on priority.

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impact

from Delhi, Delhi

Mar 31, 2018

You can write to [protected]@hdfcsec.com for help.
I updated my aadhar online loging in to trading account.

S

sambhu1977

from Mumbai, Maharashtra

Apr 4, 2018

My cell no: [protected]. HDFC Securities are deducting without any consent of mine at their own whims.
Pls address on priority.

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Address: Pune, Maharashtra, 411027

Website: netbanking.hdfcbank.com/netbanking/entry

Hi Team,
I am using HDFC Bank Account and as checking there are two debit of amounts has been done from my Account ([protected]) without my knowledge.

AMB CHRG INCL GST FOR JAN2018-MIR[protected] for 177/- Rs
AMB CHRG INCL GST FOR FEB2018-MIR[protected] for 177/- Rs

Request you please help me to credit this amount.

Regards
Sonam

+1 photos

May 12, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

HDFC Bank Customer Care's response Dear Customer,

The charges levied to your account pertain to non-maintenance of Average Monthly Balance of Rs. 10000.00 in your account. The charges have been levied correctly as per the Bank's schedule of fees and charges. Please visit the URL below to know the fees and charges applicable to your account: http://www.hdfcbank.com/personal/fees_charges/fees_charges

-Manoj
HDFC Bank Customer Assistance.

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Address: Hyderabad, Andhra Pradesh

Dear sir/mam,

Hdfc bank had debited a total of rs.1088/- twice from account stating that it's due to some amb chrg incl gst charges without any notice. Money has been debited twice on 12th march, 2018 for feburuary and twice on 13th feb 2018 for december 2017. You should atleast notify us about the balance before randomly deducting money like this. I am totally unsatisfied with all your services. If you are not going to refund my amount i have to close this account. Please get it resolved asap.

Apr 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer / company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank. In case of a change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme. In case an arrangement exists, we request you to visit the nearest branch along with a letter or an e-mail received from the official Corporate email ID. The letter / e-mail should have your complete name and account number and state that you have joined the corporate. Our branch official will assist you suitably. Kindly visit the following URL to access information for the complete address and contact details of our Branches. https://www.hdfcbank.com/branch-atm-locator The Average Monthly Balance (AMB) requirement for your account is Rs. 10, 000.00. As the prescribed AMB was not maintained, charges were levied. As a one-time service gesture, we have processed reversal of said charges which will be credited to your account in 4-5 working days.

-Anay
HDFC Bank Customer Assistance

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Address: East Godavari, Andhra Pradesh, 533001

I had opened my salary account at kakinada branch in an esteemed organization, while i was working with spartan solutions inc. At that time of opening concerned bank executive assured me that my account is lifetime free even if on zero balance. Now the bank converts my salary account converted into savings account & charged monthly. Now it's 1431.15 negative balance. Without my permission how can the bank convert my salary account into a savings account? Would like to know the reason for salary account converting to saving account. And there is no intimation or justification from the hdfc bank.

So please close my salary account-[protected]
Customer id: 72121701

Apr 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

We understand that our branch official Mr. Ajay has contacted you and requested you to visit the branch and submit account closure application. Please visit the branch and our branch official will assist you further in this regard.

-Anay
HDFC Bank Customer Assistance

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Hello,
I had saving account with hdfc which somehow i was not able to operate since i do not have salary account with hdfc and my regular needs are done through my current bank account. one of the employee working with hdfc insisted to open the saving account at the time i took hdfc life policy.As they have targets . later on we went to HDFC asking for closer of both accounts and ended up opening a joint account which we wanted to...

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Address: 560075

I had applied for credit card (Application no. [protected]s2) for 2 times with all eligible documents ask by bank but after verification of my residence and office address successfully by representatives in my presence i am getting status after 10 days that my disapproved because we are not able to contact you with your contact information. Then i am getting a attachment to resend contact information. But both the time i was contacted and representatives came to my place taken pic of my id card and driving liscence. Please help me to resolve my issue.

Apr 30, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

To enable us to process your application for the credit card we request you to send completed Residence address declaration form along with residence address proof and correct phone number. You can download the form from the below link. https://www.hdfcbank.com/assets/pdf/RCA_Residence_delcaration.pdf Kindly send the documents to our mailing address mentioned below: HDFC Bank cards Division PO BOX #8654 Thiruvanmiyur P.O. Chennai 600 041.

-Manoj
HDFC Bank Customer Assistance

Mar 19, 2018

Updated by Srikant21 Hello,

I am have sent contact declaration form along with supportive documents to the mentioned address.
I hope it will process soon.

Thank you

Mar 21, 2018

Updated by Srikant21 Hello,

I had sent all documents but I did not got any kind response till now. Please update me.

Thank you

Mar 21, 2018

Updated by Srikant21 This is my Speed post Tracking number of the documents EK[protected]IN. Please respond .

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Address: 411033

I had applied for 80K personal loan on 16th Feb 2018, on 17th Feb 2018 I received a call from HDFC loan agent named Nitin (989****362), he suggested me to submit the supporting documents. On 19th Feb 2018 a guy named Santosh arrived near my company, collected the documents and completed the documentation process. Its been 28 days its 14 Mar 2018, yet I didn't receive the amount and even after regular messages and phone calls from my end I didn't receive proper response from the agent. I have been mentally tortured and harassed. Its been 6working days daily morning I will get a call from Nitin stating that bank representative will come to your house for document verification but till toady he has not arrived. I seriously don't where the guy is lost in Pune.

This is my first loan in my 5 years working career but still its taking too long to get personal loan approve. as per my understanding it just takes 4-6 days for approval of personal loan. We apply loan in case of emergencies so that the amount will support us. I am mentally disturbed and upset from few days because of bank officials unattended calls and non reverted messages.

I got to know he is associated with Viman nagar branch Pune,

Proposal Num[protected]

If you require any other supporting documents like messages screen shots, call info please let me know

I need you guys to take serious action

Apr 20, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

HDFC Bank Customer Care's response Dear Customer,

Our team has already responded to your email vide ref di[protected] on March 15, 2018 at 11:48 AM. Pls check your email inbox and revert to our email with required details for further investigation.

-Manoj
HDFC Bank Customer Assistance

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Address: Mumbai City, Maharashtra, 400060

Website: www.hdfcbank.com

I m getting call from hdfc bank location:kanjurmarg.
Agent name is rajeshree... She is harassing me on call, already my amount got freeze from hdfc account my outstanding was 73000rs and u took 85000rs
But still i m getting call from hdfc i want to take strict action against her and give her proper feedback. I m requesting to you please check and close this case. My contact number is [protected] my name is javed.

Apr 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No., Caller details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Mar 14, 2018

Updated by Jav021hr [protected]

Mar 14, 2018

Updated by Jav021hr Please call me and update i m getting call from this number [protected]

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Address: New Delhi, Delhi, 110091

Website: amazon

Dear HDFC Bank / Amazon

I would like to inform regarding of purchased Portronics Headphone through the Amazon site but product have received with certain damage condition then i have returned the product and sent request for refund amount but there is certain missed communication between HDFC Bank & Amazon, called both customer service center but they couldn't help to me, pls i would request to both pls communicate with each other and resolve this problem,

Reference No. : [protected] given by Amozon Customer Service for releasing the amount through the HDFC Bank.

Product : Portronics Headphone
Amount : 1199 Rs.
Purchased date : 10 Oct. 2017 ( Still i have not received refund amount)
Name on card : Ranjit Kardam
Credit Card No.: [protected]
Thanks & Regards,

Ranjit Kardam ([protected])

+2 photos

HDFC Bank customer support has been notified about the posted complaint.

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Dear sir/ madam,
I sold shares of goldcoin healts foods ltd, qty-1350, amount approx 21, 500 rs on dtd 04-05-17 through hdfc securities limited but till date i have not received any amount.

I am follow up this matter from last 9 months but i am not receiving any satisfactory answer.

Trading detail through hdfc securities is as below:-
Contract note no.[protected]
Trading date - 04.05.2017
Trading account-2453638
Pan no. Ardpm7551j
Settlement no.1718023 (Bse-cash)
Settlement date-08.05.2017
Bse cash order no.[protected]

I am attaching trading contract note with this mail for your reference.

I need money on urgent basis. You are requested to look into the matter and release my amount as soon as possible.

I will be very thankful to you

With regards,
Chetan maheshwari
[protected]

+1 photos

HDFC Securities customer support has been notified about the posted complaint.

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impact

from Delhi, Delhi

Jun 5, 2018

The setllment is done in three working days...cause i had traded on thursday and the amount has got credited to me yesterday.

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Address: New Delhi, Delhi

Sub: "depository charges" levied by hdfc demat account.

Dear help desk,

This is in reference to the transaction made into my account without intimating me by hdfc bank. I want my money back to my account. Bank has charged me rs 885.00 for depository charges on my hdc demat account, which was offered by mr. Bharat sharma (Your executive sitting at your hdfc greater kailash branch).

During the time of opening the account, i have told them i don't need any demat account but he told me that it would be lifetime free service. No extra charge will cut for the same. But, suddently they charged. This is frustratin and nobody is willing to help. Really i m very fed up for the same. This is really irritating to see this king of charges from hdfc bank. Axis bank on the other hand is more transparent and truth worthy.

I am surprised to see this has happened second time, first time same thing happened on my hdfc credit card. Please take the needful action or let me know what needs to be done from my side. Please help and given me an update on vanisha. [protected]@spirotechindia.in

Vanisha arora
Mobile [protected]

HDFC Securities customer support has been notified about the posted complaint.

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impact

from Delhi, Delhi

Mar 31, 2018

Depository charges are levied by the bank.
It is basically debited on maintenance of demat account.
I recently paid it.

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Dear sir i understand that - rs 725.70 charges have been debited in said account t and when contacted to the hdfc call centre after multiple attempts during last week to know the reason of the same. Contact centre executive mr kiran today told me that he does not have any complete details of this debit. Pls note that i want to close this account with immediate effects under such scenario /clarify the reason on urgent basis. Moreover pls note that this is a minor account u/g myself. Thanks anil

Dear sir /madam as discussed on the subject along with thakur village hdfc bank representative, have transferred to amount to maintain the requested min balance in subject amount and request you to pl reverse the charges levied due to this and confirm /update asap. Tried calling hdfc call centre for the same today but could not get connected regards anil [protected]

Apr 26, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

HDFC Bank Customer Care's response Dear Customer,

The charges debited in the account pertaining to non-maintenance of Average Monthly Balance in the account for the month of January 2018 and February 2018. The charges have been levied as per the Bank's Schedule of fees and charges. For any further clarification or assistance, please visit our nearest branch. Please visit the URL below to know the fees and charges applicable to your account: http://www.hdfcbank.com/personal/fees_charges/fees_charges

-Manoj
HDFC Bank Customer Assistance

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Address: 700091

Dear sir/mam,

Hdfc bank had debited rs.708/- twice from account stating that it's due to some amb charges without any notice. Money has been debited twice on 12th march, 2018 for both the january and feburuary at the same time (12th march). You should atleast notify us about the balance before randomly deducting money like this. If you are not going to refund my amount i have to close this account. Please get it resolved asap.

Regards,
Raja kadali
A/c no. : [protected]

+1 photos

Apr 21, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

The charges levied in your account pertains to non-maintenance of AMB of Rs. 10000.00 in the months of January 2018 and February 2018. The charges are levied correctly as per the Bank's schedule of fees and charges. Please visit the URL below to know the fees and charges applicable to your account: https://goo.gl/nGqExb

-Bejoy
HDFC Bank Customer Assistance

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Dear sir/madam
The following are the transactions that happened with out my knowledge they deducted for two months on same day. If previously informed or deducted i would have been cautious. They deducted for january and february on same day (See image below), how could you do that without informing and improper deduction method? Kindly resolve the issue asap.

Attached below are the details.

Customer id : 63839475

+1 photos

Apr 17, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

HDFC Bank Customer Care's response Dear Customer,

The charges levied in your account pertains to non-maintenance of AMB of Rs. 10000.00 in the months of January 2018 and February 2018. We wish to inform you that as per the terms and conditions applicable for salary account holders if salary is not credited into the account for 3 consecutive months, the account will be converted from a zero balance salary account to a regular savings account. The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. We had observed that there were no salary credits in your account and under these circumstances, the special benefits offered under the Corporate Salary Program were withdrawn. Hence, the requisite Average Monthly Balance of Rs. 10000.00 will need to be maintained in your account. In the absence of the same, the applicable AMB non-maintenance charges will be levied in your account. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit: http://www.hdfcbank.com/common/hdfcbank_tnc.htm (For Terms & Conditions) http://www.hdfcbank.com/personal/product/productdetails/regular-savings-account/gts8mio3 (On charges applicable for the Regular Savings Account) In case of the change in employment, you can continue with the same account provided the new employer has an arrangement with the bank for the corporate salary account programme. In case an arrangement exists, request you to visit the nearest branch along with your latest employment details for updation to continue with the existing account. We trust your issue has been resolved to your satisfaction. Please feel free to speak to our Branch Manager Mr Praveen M Kumar on [protected] or write to him at PraveenM.[protected]@hdfcbank.com for any further clarification or assistance.

-Manoj
HDFC Bank Customer Assistance

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Address: Bangalore, Karnataka, 560003

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 0999 without my concern on date:13/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1399/-

One assist relationship number : 3965379
Name :-sagar v v
Mobile no. :- [protected]
Credit card number ending :- 0999

HDFC Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560016

Hi all,

It's regarding my salary account with hdfc bank which was opened in 2014 and in 2016 i left my job and i was not using my hdfc account from mid of 2016 as per my last bank statement till december of 2017 my account was not in negative amount and just in two and half months when i checked my account am having very huge negative balance of -18900 as i was not aware of the negative balance i used this account transfer some amount with this account but since it's in negative balance my whole transferred money is not reflected in the account and i have lost all the amount which i have transferred and this is leading me in to financial crisis.

Please let me know what needs to be done to wave of the negative balance and to get back the amount which was transferred.

Thanks & regards,
Govardhana s

Apr 25, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

HDFC Bank Customer Care's response Dear Customer,

Please share your Account No./Customer ID with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

Anay,
HDFC Customer Service Assistance.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201305

I received a call from one mr yogesh agarwal from mobile no [protected], who said he was calling from hdfc life and informed about my policy no 11403946 wherein a premium of rs 50000 was paid on 23 march 2010 and none thereafter. He mentioned about the revival of the said policy and sent all the details as above by sms.
I am not able to place any further details of the said policy. Is this a fraud call.

Apr 14, 2018

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

HDFC Life Customer Care's response Hi, yes, it was a fraud call received by you. The above policy no. does not belongs to you. Kindly do not act on any such informations provided on the name of HDFC Life or IRDAI. In future, you need any clarity, do write to us at [protected]@hdfclife.com.

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I applied for the fastag from hdfc bank with application reference no hfr036624 and payment also paid through online on 02. March.2018

But as per commitment of bank i am not received fastag

I call to customer care but not proper response from them

So kindly help and deliver my fastag as per my registered address on earlier

I shell highly thankful to you

Regards
Pankaj verma

May 1, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2018

HDFC Bank Customer Care's response Dear Customer,

In response to your query the TAG has been dispatched through DTDC courier vide POD number Z40528547 on 14 March 2018 and currently the same is in transit.

-Manoj
HDFC Bank Customer Assistance

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