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HDFC Bank Complaints & Reviews

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Updated: Aug 21, 2026
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B
BalavigneswaranS
from Bengaluru, Karnataka
Apr 10, 2018
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I am unable to login to my fastag account. I have reset the password atleast 5-6 time and still unable to login. Even in toll it is getting notified as suspended not sure why. Also i am unable to recharge. Pls help. Tried calling the support service multiple time and always getting busy. Is there any other contact number to connect. This is frustrating and messages in website also are not clear.
Apr 13, 2018
Updated by BalavigneswaranS
till now no one has contacted or no solution provided. hdfc.[protected]@sahaj.co.in are you listening? I have sent 2 remainders hdfc.[protected]@sahaj.co.in and still no response. Pathetic HDFC Fastag.
Dear Customer,

Please email at hdfc.[protected]@sahaj.co.in or reach Fastag Team directly at [protected] & [protected] for better assistance. -Anay

-Anay
HDFC Bank Customer Assistance
BalavigneswaranS's [Complaint's author] reply, Apr 10, 2018
I have sent an email [email protected] with all details and no reply so raised this complaint
I have a Hdfc fasttag
car reg no GA05B 8076
Tried recharge from app as well as laptop
But the message I get after entering the amount is “ amount exceeds allowed limit”
Tried entering even 1 ₹ still it exceeds maximum allowable limit to recharge
Customer care is continuously busy
Why is that number provided at all
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    deepak draveria
    from Raebareli, Uttar Pradesh
    Apr 10, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110096
    Website: HDFC

    I went to hdfc bank star city mall branch in mayur vihar, there i asked the bank representative name soumya to update my aadhar card to my hdfc account but she clearly denied to update and said that she will not update. I again said to her that i am not getting subsidy of my gas as the gas dealer is saying that your adhar card is not updated into your account, so i went to bank to update my adhar card but soumya bank representative clearly denied and ready to close the bank account on the spot. What kind of customer service is this. I am very disappointed about the behaviour of soumya. Please do the necessary actions against her.
    May 16, 2018
    Complaint marked as Resolved 
    HDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 10, 2018
    HDFC Bank Customer Care's response
    Dear Customer,

    I request you to share complete address of branch, contact details and your complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

    -Manoj
    HDFC Bank Customer Assistance
    I want my transaction number of 10 feb my contact no is [protected], [protected]
    i have do 2 transaction from both ids
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      S
      Shree computer jintur
      from Baramati, Maharashtra
      Apr 10, 2018
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      Resolved

      Address: Parbhani, Maharashtra, 431509

      R/Sir,

      As par subject I can't do transaction and not paid loan installment can't tf student fess to mkcl. When I am ask bank employee they said your work in progress every day so I request to you please do needful

      KYC DOCUMENT SUBMITTED BRANCH PARBHANI IFSC CODE HDFC0001789

      I am customer since 2004

      Thank you
      Regards
      Shree Computer Jintur
      [protected]
      May 19, 2018
      Complaint marked as Resolved 
      HDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 16, 2018
      HDFC Bank Customer Care's response
      Dear Customer,

      We have taken up the matter with concerned branch and will respond to you on your registered e-mail id in 3 working days[protected].

      -Bejoy
      HDFC Bank Customer Assistance
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        S
        Sheetal Chandrashekar C
        from Bengaluru, Karnataka
        Apr 10, 2018
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560011

        I have a credit card and my card number is [protected] and I have done transaction in Amazon. I need to get refund amount of Rs. 445 and 299. Reference No. [protected]. The transaction was been done on 29.03.2018 & 30.03.2018. kindly transfer the amount immediately. When I contacted HDFC customer care they denied to take reference number
        May 21, 2018
        Complaint marked as Resolved 
        HDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 12, 2018
        HDFC Bank Customer Care's response
        Dear Customer,

        We are fully sensitized to the comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. The reference number for this interaction is[protected].

        -Anay
        HDFC Bank Customer Assistance
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          A
          amishakawle
          from Hyderabad, Telangana
          Apr 10, 2018
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          Address: Hyderabad, Andhra Pradesh, 500015
          Website: HDFC

          I recieved 2 messages from HDFC regarding UMRN number HDFC[protected] and UMRN number HDFC[protected] . I had applied for debit for ECS payment of the premium for 2 policies that i hold with LIC of India, but the amount registered is much higher than the actual premium for both policies. When i had filled the form they had asked me not to fill the amount as they had to add some nominal charges as tax. But the amount is more than Rs.2500 higher than the actual premium.
          HDFC Bank customer support has been notified about the posted complaint.
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            S
            S4C
            from Mumbai, Maharashtra
            Apr 10, 2018
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400612

            I am mushatque ali girkar my policy no: 15949468

            I am not at all satisfied with ur respective policy given on this particular policy no 15949468

            The company had not also given my invested money also plz do the needful or plz stop this so that others not get cheated by this policy

            Hdfc life is a fraud plz stay away from it..

            Cont no: [protected]
            May 11, 2018
            Complaint marked as Resolved 
            HDFC Life customer support has been notified about the posted complaint.
            Verified Support
            Apr 10, 2018
            HDFC Life Customer Care's response
            Hi, kindly inform the customer to write to us at [protected]@hdfclife.com from registered Id to have the same looked into and to reply to you on the same.
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              satish sood
              from Nalagarh, Himachal Pradesh
              Apr 10, 2018
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              On 5/04/2018, I found that my credit card has been debited for Rs. 7500/-.
              where as I have not purchased any thing from itunes store. I reported it to your
              office at Chadigarh. they blocked my credit card and issed new card to me . But my problem is not solved. I have not got refund of 7500/- so far.
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                S
                SudhakaraBV
                Apr 10, 2018
                Resolved
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                Resolved

                Address: Mysore, Karnataka, 570004

                Dear hdfc bank,

                My name is sudhakara bvand i hold a credit card from hdfc bank bearing no. 5459xxxxxxxx3418 and my registered mobile no is [protected]. I had my outstanding balance of rs.2753 which i have already paid and confirmed by your customer care.

                However, as requested to cancel my credit card i have never got any replies and the customer care executive said "wait till 16th of this month and there will be one more statement generated, pay that amount and later we will see about the cancellation of credit card and now we can't estimate how much bill you may incur". I think this proves how much concern you have on your customers.

                As i am fed up following up multiple times with you, i decided to write my issue on this forum. Let me know when the credit card can be cancelled and please send the no due certificate to my registered mail id.

                You have proven to me that we should be ready to get harassed and simply pay the bills according to the bank's wish and this applies only to the common people.

                Regards,
                Sudhakara bv
                May 11, 2018
                Complaint marked as Resolved 
                HDFC Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 10, 2018
                HDFC Bank Customer Care's response
                Dear Customer,

                We wish to inform that our bank representative was in touch with you to personally address your queries regarding outstanding clarification. Please do get in touch with our debt management executives at : [protected] in this regard. The reference number for this interaction is [protected].

                -Anay
                HDFC Bank Customer Assistance
                Apr 10, 2018
                Updated by SudhakaraBV
                Dear team,

                I hope you have read and understood my issue completely. I have already contacted you customer care and my issue isn't resolved. Also in your response you have not mentioned anything regarding cancellation.

                I urge you to be please transparent to my queries. You are telling me that without using my credit card I need to pay bills that is imposed by HDFC bank?

                I need clarification on this or please let me know with whom i need to get in touch with.

                Thanks,
                Sudhakara
                Dear HDFC your team repeat fraud transaction amount of 4999 repeat in my new unbill statement and not clear on that time... please solve my problem fast
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                  A
                  Ansh Sri
                  from Kanpur, Uttar Pradesh
                  Apr 10, 2018
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                  Address: Gorakhpur, Uttar Pradesh, 237301
                  Website: [email protected]

                  Dear sir /Mam
                  This complaint regarding credit card satalment. Comnucation with staff before 6 day ago for same but till time not respond. I want my settle and make EMI for statement amount and also release hod from my a/c.
                  My other loan effective for same reason .
                  Regard
                  Anurag
                  [protected]
                  HDFC Bank customer support has been notified about the posted complaint.
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                    N
                    Nitin Jacob
                    from Bengaluru, Karnataka
                    Apr 10, 2018
                    Resolved
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                    Resolved

                    I had applied for a fastag through hdfc which i received promptly but am unable to login to load cash as i have not received any welcome email from hdfc for me to create my login. I am overdue on my fastag which has now been blacklisted. I even went to a nearby hdfc branch in bangalore and they were clueless. The fastag customer support line is useless as i have been trying to call them for over 4 weeks now without the call getting through even once. Can someone at hdfc resolve this for me?

                    My fastag application id is hfr036763
                    May 12, 2018
                    Complaint marked as Resolved 
                    HDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 11, 2018
                    HDFC Bank Customer Care's response
                    Dear Customer,

                    We understand Mr. Ali has contacted from FASTAG team has contacted you and address your issue. Trust your issue stands resolved. Please feel free to write to us at: [protected]@hdfcbank.com for any further assistance / clarification and we shall be glad to assist you.

                    -Anay
                    HDFC Bank Customer Assistance
                    HDFC bank charge 1000 RS penalty charge on emi of RS 4800 although i deposited required emi balance in account same day..
                    HDFC is more intrested on charging fraud penalty than collecting emi..

                    Also no reminder before emi due date.
                    No relationship manager..No calling facilty at customer care..
                    Poor service..
                    I am using their credit for many years and last year they are given priority card with many benefits including lounge access. HDFC mentioned it was free and Used the lounge two occasion in JAN-18 and debited in april without much info. If it is chargeable hdfc must inform at the POS also for any debit they should inform by SMS. Its nt hpnd.
                    I have ordered Fastag from hdfc site on 18th March 2018, but its not yet delivered. I tried calling customer care number[protected] but it always says busy when tried repeatedly.

                    There is no other way to contact as email id is also not mentioned.

                    cust ID:[protected]
                    I have lose my credit card .Please reissue my card.my hdfc acount no.[protected] .Branch khargone.
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                      K
                      Kshitiz Phutela
                      from Noida, Uttar Pradesh
                      Apr 10, 2018
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                      Address: Mohali, Punjab, 160059

                      I got a joining letter on 7th april that my joining date will be 9tg april, approx 2 months ago i have given the interview for vrm position in mohali, mintoo mahajan taken my interview & i clearly told him that my brother is working in hdfc bank, with branch name & rank as well, despite of that he selected me for this job during this i was not aware of this that people who are in blood relationship cannot work in same bank, then i forwarded my docs to hr team, where in we have to mention our referee's details & on 19th number a question is asked in that, in your blood relationship somebody is working or not, i mentioned yes and my brothers name, still they going further, i completed my resignation on 5th april from previous company, on 9th i went to mohali office training started, trainer asked me to give the intro, in my intro i shared that my bro is working in hdfc as teller, then the trainer called hr team & then asked me to leave the premises. And trainer & interviewer are the same person i. E. Mintoo mahajan. Then i spoke to unit head, priyanka n i think the centr head swaroop ghatge even the regional hr manager bb singh,, nobody is pauing intervention to this now i am jobless, what the hell is this??? U people playing with my carrer, trust me i will sue you all people take you to court for making me jobless, now i don't want to work with this bank, i want compensation till the time i didn't get any job.
                      HDFC Bank customer support has been notified about the posted complaint.
                      Apr 06, 2018
                      Birendra Singh Patel's response
                      Thanks you HDFC amount is credited back..you can close the complaint
                      Hello I transfered 21583/- through IMPS to Indian overseas back account on 4th April. Its today 06th April but
                      Transaction status says: Host (CBS) Offline/Issuer Node Offline,

                      But amount yet not transfered back.

                      Can you please check.
                      I finance laptop from hdfc bank . with 25000 amt. bank tell me that you give no interest but they charge me 8.5% interest .. and plz resolve it immediately my loan no.is[protected].
                      Hello
                      my card [protected] is not working, i had paid the full amount
                      Hi,

                      I made net banking payment of rs.2926 today from my HDFC account. Unfortunately, the transaction got failed but the amount got debited from my account.

                      Please do the needful regarding this. Looking forward for your reply.

                      Thanks,
                      Vijayalakshmi
                      I have a account in PAYZAPP but fund transfer not happen due to KYC not updated. I tried many time to update but not able to update. So, please contact me and send back my money to my credit card account. In my HDFC credit card account i had updated my adhar number both are same network and why ask seperate updation for PAy zapp.?
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                        R
                        rahulrao17
                        from Chennai, Tamil Nadu
                        Apr 10, 2018
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                        Website: Hdfc fastag

                        I'm unable to recharge my hdfc fastag after using it for a couple of months. When i reach the recharge window it says amount exceeds top up limit.
                        The toll free number is a joke. Every time like everyone complaining here is the same response. The number is not reachable... Any time of the day any time of the night any day of the week...
                        Is there no other way to contact these folks..
                        I am also getting the same issue..
                        Dear Customer,

                        Please email your query to hdfc.[protected]@sahaj.co.in or reach Fastag team directly at [protected] & [protected] for best assistance.

                        -Manoj
                        HDFC Customer Assistance
                        On mailing to hdfc.[protected]@sahaj.co.in also not getting any response. We are unable to reach customer care via toll free as well as email. This is not fare for customer. Kindly resolve this issues.
                        Is this a common error,
                        I am also receiving this error.

                        as suggested, I sent an email to HDFC team.
                        I faced the same problem and I got the solution,

                        Write an email to ashish.[protected]@sahaj.co.in asking them to reactivate your account

                        40K plus accounts are in freeze due to KYC not updated

                        Please send your RC Copy, Aadhaar and PAN to that email address, issue will be resolved in 24 hours,

                        Send all your fast tag account information on the email
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                          C
                          christin8144
                          from Avinashi, Tamil Nadu
                          Apr 10, 2018
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                          Address: 629161

                          Cancellation of one assist membership
                          I am a hdfc bank credit card holder. The bank has auto debited rs. 1399/- from my credit card number ending with 9809 without my concern on date:31/03/2018. I am not interested about this service and don't want this membership any more. So cancel the membership and refund debited amount of rs.1399/-

                          Name :- christin raj
                          Mobile no. : [protected]
                          Credit card number ending :- 9809

                          Oneassist customer care people where disconnecting call when i was saying about cancellation of this service... Disappointed

                          Executive name : lexshmi
                          HDFC Bank customer support has been notified about the posted complaint.
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                            Nandhini_12
                            from Chennai, Tamil Nadu
                            Apr 10, 2018
                            Resolved
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                            Resolved

                            Address: 600070

                            I have a loan with hdfc bank. I had paid the loan. Inspite of that, that bank has deducted fine. I called hdfc phone banking people and explained that i was charged unnecessarily. Later they admitted and told me a refund request was passed. I will be getting my money. But again my loan amount was debited from my account second time. I had that amount to pay my kids fees. How can bank do this? I need justice.
                            May 26, 2018
                            Complaint marked as Resolved 
                            HDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 11, 2018
                            HDFC Bank Customer Care's response
                            Dear Customer,

                            Let us look into it for you. Please share your Loan Account No., charges details with registered contact info & the issue on [protected]@hdfcbank.com. Mention this Ref No. TTU[protected] in the subject of your mail so it'll help us track your e-mail.

                            -Manoj
                            HDFC Bank Customer Assistance
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                              Kalpna Yadav
                              from Mumbai, Maharashtra
                              Apr 9, 2018
                              Resolved
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                              Resolved

                              Address: Aligarh, Uttar Pradesh, 202091

                              My name is vandana v yadav. My hdfc bank saving account no is [protected] n emailid is [protected]@gmail.com. My con no is [protected] n application no is [protected]qn. I have recieve a text msg about televerification but due to some reason i m unable to responde within 2 hours so plz resand passcode n process my credit card application forward to next step thank you
                              May 12, 2018
                              Complaint marked as Resolved 
                              HDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 10, 2018
                              HDFC Bank Customer Care's response
                              Hi Kalpana,

                              We wish to inform you that application for Credit Card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website : www.hdfcbank.com under the following path : Personal Products - Cards- Credit Cards - Track your Credit Card.

                              -Manoj
                              HDFC Bank Customer Assistance
                              My name is Ruth and I applied for a credit card, then received a msg with passcode, which I failed to respond in Two hours. Then had to call the Person and then he arranged a verification call, verification call received, a person from HDFC bank came to my house and office to physically verify the address, but then the problem is the reference no sent on 15th July 2018 is 18G[protected]W1. When I want to check my status online, it shows no records found. I called the customer care they say the same thing. Now what to do, who to contact, why is it so hard to contact you and get any information.
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                                gaurav8583
                                from Ahmedabad, Gujarat
                                Apr 9, 2018
                                Resolved
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                                Resolved

                                Address: Ahmedabad, Gujarat, 380061

                                Dear team,

                                I was using credit card my credit card number is [protected] credit card was issue year of 2007. Some outstanding amount was happening. And at that time i had hdfc bank saving account [protected]. My salary was credited, as per hdfc credit card policy they debit amount 15537 date on 18/0/2011and transfer in my credit card which are out standing amount. And than after again 4500 debit in my sving account date on 21/02/2011 than after no pending out standing amount in my credit card.
                                Even though they are also not inform me (Call/mail/latter). After few month i move to singapore when i back i am checking my cibil report this account is reflecting bad, i want my noc they update as settlement amount is 7000 installment of 2. They also reply me it will impact negative in your cibil.

                                If i had clear my account of credit card at that time no outstanding amount. So why hdfc do like this without informing.

                                Its impact of my cibil so kindly help me on that

                                Gaurav trivedi
                                [protected]
                                May 25, 2018
                                Complaint marked as Resolved 
                                HDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 10, 2018
                                HDFC Bank Customer Care's response
                                Hi Gaurav,

                                We have taken note of your comments expressed with regard to your Credit Card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. The reference number for this interaction is [protected].

                                -Manoj
                                HDFC Bank Customer Assistance
                                Your executive Rahul Joshi and Aditya Nigam has been very irresponsible has so much torchered me for investment and non of my work has been done ...since January and without appointment they come to my home in odd hours.i have account in chunnabhatti Kolar road bhopal
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                                  Mrugen Shah
                                  from Bhopal, Madhya Pradesh
                                  Apr 9, 2018
                                  Resolved
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                                  Resolved

                                  Address: Vadodara, Gujarat, 390019

                                  My customer id is 23487647. I have received a message from hdfc bank as dear customer mandate reference no hdfc[protected] with value rs.5 00000 and frequency adho is received today for processing.in case of any issue pl get in touch with your branch.20:24

                                  I have not issued any such mandate.

                                  I m staying at vadodara and currently out of station
                                  May 25, 2018
                                  Complaint marked as Resolved 
                                  HDFC Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 10, 2018
                                  HDFC Bank Customer Care's response
                                  Dear customer,

                                  We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your contact number and the reference id TW[protected]. A bank representative shall contact you as soon as we receive this information.

                                  -Manoj
                                  HDFC Bank Customer Assistance
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                                    Vivekbittu
                                    from Lakhimpur, Uttar Pradesh
                                    Apr 9, 2018
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                                    Address: New Delhi, Delhi, 110059

                                    Dear sir/madam,
                                    I have a disput with hdfc bank regarding non payment of due amount of credit card due to hospitalisation of my father due to heart attack and failure of kidney. But I regularly pay minimum amount which is already more than limit i used.I already informed bank all about my problem and told for settlement.Inspite of that bank put a lien in my saving account which is illegal.kinly help me to waive off lien in my account and settle due payment in minimum amount.

                                    Regards

                                    Vivek
                                    HDFC Bank customer support has been notified about the posted complaint.
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                                      Neha Lily
                                      from Delhi, Delhi
                                      Apr 9, 2018
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                                      Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                      I have added 5000 amount into my pay zapp wallet and have updated kyc but still I am not able to transfer amount from payzapp wallet from more than a month I have tried your customer care number but each time it's busy and no response now I am fed up with your pathetic services either you transfer amount back to my creadit card otherwise I will sue in court.
                                      HDFC Bank customer support has been notified about the posted complaint.
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                                        user123san
                                        from Gurgaon, Haryana
                                        Apr 9, 2018
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                                        Address: New Delhi, Delhi, 110019

                                        For last two months, a certain loan amount is being deducted from my account (corresponding to client number[protected] and my balance became was becoming negative at the beginning of the month. Now, I thought, those amounts are being deducted for the loan account. Hence, I need not to pay it again. Like this month, a loan of 5980.00 was deducted from my account and made my balance negative (around -2842 or something). Now, today, my salary was credited. I checked. Now, the amount should be like x-2842 (due to 2842 negative balance and x being the amount credited to my account). However, I checked and it was around 10000 less. I checked balance details and around 10000 is hold balance. Please check immediately and revert the necessary amount back immediately. I also dont understand the concept of hold balance very well
                                        HDFC Bank customer support has been notified about the posted complaint.
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