HDFC Bank — No toll free number for indian customers | |||
HDFC bank used to provide a toll free numbers, which they have completely stopped now : [protected], [protected], [protected] None of these numbers work nowadays. They have converted all the numbers into paid numbers. Also, there is no direct email support ( except for credit cards ) . Additionally, the complaint and greivance forms they provide on their official website are either broken, or there are only options for products and services. There is no option to choose any general grievance or complaint. Many a times you cannot just choose any of them. If they can provide toll free numbers for customers out of India, why don't they provide a toll free number for Indian Customers ? See the toll free numbers for every type of service being provided for Non-Indian customers : http://www.hdfcbank.com/nri_banking/NRI-TollFreeNos.htm Was this information helpful? | |||
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HDFC Bank customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Sorry, I cannot discuss things with you on any private channel owned by HDFC itself. It doesn't help, as most of your replies are unhelpful. This is a very common complaint, and I have already provided all the details in the above post in a very clear language. If you have a good answer you can simply put it here. Thanks.
Vishwas.
Vishwas.
Worst service my salary account created but still indint get my salary update and in net banking it telling that there is no current or saving account for my ID and now without any intimation they debit my money 3000rs, and for that no proper customer care number and wasting time with IVR voice my mobile balance is getting wasted no email complaint desk.. Really worst n non user fenrd bank n there useless app.
Sent from my iPhone
Begin forwarded message:
From: JEEVAN SHENOY
Date: 15 June 2018 at 6:05:13 PM IST
To: [protected]@hdfcbank.com
Subject: IPHONE Cash Back Not Received.
Dear Sir.
I Mrs Gayatri Jeevan Shenoy had purchased IPHONE from Reliance Digital Thane.
As I wanted to buy on loan. I had not made up my mind.
But your HDFC Consumer Loan department was quiet good at convincing me to buy IPHONE and assured me I will get Rs 10000 Cash Back after paying 3 EMI of Rs 4034.
This IPHONE was purchased in January 2018.
Consumer Loan Account Number is: [protected].
I have paid EMI regularly.
FYI.
Even after 3 Months where I was supposed to get back Rs 10000 Cash Back For IPHONE.
Till date not a single EMI has been missed but every time every month I am told by Customer Care by 5th of next month I will receive.
Amount will be Credited to my Account by month end.
The request number given to me is : [protected]
Today 15th June also I am told it will be definitely credited in my Account by June month end.
They said as they have received a email from IPHONE Concerned departments all Cash Back will be credited by 30th June 2018. And it won’t be delayed and they apologized for the same.
I need to have a email regarding facts for IPHONE Cash Back of my Account.
Confirm me by email by 30th June 2018 Rs 10000 Cash Back will be Credited to my Loan Account.
Regards.
Gayatri Jeevan Shenoy
Sent from my iPhone
Begin forwarded message:
From: JEEVAN SHENOY
Date: 15 June 2018 at 6:05:13 PM IST
To: [protected]@hdfcbank.com
Subject: IPHONE Cash Back Not Received.
Dear Sir.
I Mrs Gayatri Jeevan Shenoy had purchased IPHONE from Reliance Digital Thane.
As I wanted to buy on loan. I had not made up my mind.
But your HDFC Consumer Loan department was quiet good at convincing me to buy IPHONE and assured me I will get Rs 10000 Cash Back after paying 3 EMI of Rs 4034.
This IPHONE was purchased in January 2018.
Consumer Loan Account Number is: [protected].
I have paid EMI regularly.
FYI.
Even after 3 Months where I was supposed to get back Rs 10000 Cash Back For IPHONE.
Till date not a single EMI has been missed but every time every month I am told by Customer Care by 5th of next month I will receive.
Amount will be Credited to my Account by month end.
The request number given to me is : [protected]
Today 15th June also I am told it will be definitely credited in my Account by June month end.
They said as they have received a email from IPHONE Concerned departments all Cash Back will be credited by 30th June 2018. And it won’t be delayed and they apologized for the same.
I need to have a email regarding facts for IPHONE Cash Back of my Account.
Confirm me by email by 30th June 2018 Rs 10000 Cash Back will be Credited to my Loan Account.
Regards.
Gayatri Jeevan Shenoy
Sent from my iPhone
Sent from my iPhone
Begin forwarded message:
From: JEEVAN SHENOY
Date: 15 June 2018 at 6:05:13 PM IST
To: [protected]@hdfcbank.com
Subject: IPHONE Cash Back Not Received.
Dear Sir.
I Mrs Gayatri Jeevan Shenoy had purchased IPHONE from Reliance Digital Thane.
As I wanted to buy on loan. I had not made up my mind.
But your HDFC Consumer Loan department was quiet good at convincing me to buy IPHONE and assured me I will get Rs 10000 Cash Back after paying 3 EMI of Rs 4034.
This IPHONE was purchased in January 2018.
Consumer Loan Account Number is: [protected].
I have paid EMI regularly.
FYI.
Even after 3 Months where I was supposed to get back Rs 10000 Cash Back For IPHONE.
Till date not a single EMI has been missed but every time every month I am told by Customer Care by 5th of next month I will receive.
Amount will be Credited to my Account by month end.
The request number given to me is : [protected]
Today 15th June also I am told it will be definitely credited in my Account by June month end.
They said as they have received a email from IPHONE Concerned departments all Cash Back will be credited by 30th June 2018. And it won’t be delayed and they apologized for the same.
I need to have a email regarding facts for IPHONE Cash Back of my Account.
Confirm me by email by 30th June 2018 Rs 10000 Cash Back will be Credited to my Loan Account.
Regards.
Gayatri Jeevan Shenoy
Sent from my iPhone
Begin forwarded message:
From: JEEVAN SHENOY
Date: 15 June 2018 at 6:05:13 PM IST
To: [protected]@hdfcbank.com
Subject: IPHONE Cash Back Not Received.
Dear Sir.
I Mrs Gayatri Jeevan Shenoy had purchased IPHONE from Reliance Digital Thane.
As I wanted to buy on loan. I had not made up my mind.
But your HDFC Consumer Loan department was quiet good at convincing me to buy IPHONE and assured me I will get Rs 10000 Cash Back after paying 3 EMI of Rs 4034.
This IPHONE was purchased in January 2018.
Consumer Loan Account Number is: [protected].
I have paid EMI regularly.
FYI.
Even after 3 Months where I was supposed to get back Rs 10000 Cash Back For IPHONE.
Till date not a single EMI has been missed but every time every month I am told by Customer Care by 5th of next month I will receive.
Amount will be Credited to my Account by month end.
The request number given to me is : [protected]
Today 15th June also I am told it will be definitely credited in my Account by June month end.
They said as they have received a email from IPHONE Concerned departments all Cash Back will be credited by 30th June 2018. And it won’t be delayed and they apologized for the same.
I need to have a email regarding facts for IPHONE Cash Back of my Account.
Confirm me by email by 30th June 2018 Rs 10000 Cash Back will be Credited to my Loan Account.
Regards.
Gayatri Jeevan Shenoy
Sent from my iPhone
Ms Yasmin.
It’s more than the time you have asked for.
Today I am writing to you on 6th July 2018 after
Keeping all my patience.
Today I received the debit amount confirmation of
Rs 4034 to Hdfc Consumer Against Loan Number
Mentioned below.
So. I have waited for cash back of Rs 10000 Of
iPhone which was assured while taking loan.
Please revert with positive answers to avoid Other problems.
Please also send me the Statement Of My Loan Account
Number [protected]. Till Date. On my registered
Email ID. [protected]@yahoo.co.in
Gayatri Shenoy
[protected]
28970022
Sent from my iPhon
On 20-Jun-2018, at 11:03 AM, loansupport wrote:
Dear Ms. Shenoy,
Thank you for writing to us.
This is with reference to your e-mail dated JUN 13, 2018 with Subject line : "IPHONE Cash Back Not Received.".
We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.
The Reference number/docket number for this E- Mail interaction is[protected]', which is also mentioned in the subject line. We are looking into the same and will revert to you within 5 (Five) working days.
We sincerely request you to bear with us in the interim.
You can also get the status update by speaking to our Phonebankers quoting the above Reference Number.
For our phone banking numbers, kindly visit http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking
Warm Regards,
YASMIN SAYYAD
Customer Service Officer
LoanSupport Team
HDFC Bank Ltd.
Do not share your internet banking user name/password or Credit/Debit Card number PIN/CVV/OTP via e-mail or over the phone.
- Enroll for Pradhan Mantri Social Security Schemes by logging to your Netbanking account or visit nearest Branch. For scheme details refer the link :
PRADHAN MANTRI SURAKSHA BIMA YOJANA - http://hdfcbank.com/htdocs/common/PMSBY/index.htm
PRADHAN MANTRI JEEVAN JYOTI BIMA YOJANA - http://hdfcbank.com/htdocs/common/other/PMJJBY_Insurance/index.html
- Introducing "SmartBuy" for HDFC Bank customers...
- Your One Stop-Shop for Flights, Hotels, Shopping & more..Visit & Enjoy great deals in one place. http://offers.smartbuy.hdfcbank.com/
================================================================================...⇄
Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
================================================================================...⇄
HDFC Bank officials or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS or email
To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
It’s more than the time you have asked for.
Today I am writing to you on 6th July 2018 after
Keeping all my patience.
Today I received the debit amount confirmation of
Rs 4034 to Hdfc Consumer Against Loan Number
Mentioned below.
So. I have waited for cash back of Rs 10000 Of
iPhone which was assured while taking loan.
Please revert with positive answers to avoid Other problems.
Please also send me the Statement Of My Loan Account
Number [protected]. Till Date. On my registered
Email ID. [protected]@yahoo.co.in
Gayatri Shenoy
[protected]
28970022
Sent from my iPhon
On 20-Jun-2018, at 11:03 AM, loansupport wrote:
Dear Ms. Shenoy,
Thank you for writing to us.
This is with reference to your e-mail dated JUN 13, 2018 with Subject line : "IPHONE Cash Back Not Received.".
We assure you that the query raised by you is being looked on top priority and the bank shall take utmost efforts to ensure an early resolution.
The Reference number/docket number for this E- Mail interaction is[protected]', which is also mentioned in the subject line. We are looking into the same and will revert to you within 5 (Five) working days.
We sincerely request you to bear with us in the interim.
You can also get the status update by speaking to our Phonebankers quoting the above Reference Number.
For our phone banking numbers, kindly visit http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking
Warm Regards,
YASMIN SAYYAD
Customer Service Officer
LoanSupport Team
HDFC Bank Ltd.
Do not share your internet banking user name/password or Credit/Debit Card number PIN/CVV/OTP via e-mail or over the phone.
- Enroll for Pradhan Mantri Social Security Schemes by logging to your Netbanking account or visit nearest Branch. For scheme details refer the link :
PRADHAN MANTRI SURAKSHA BIMA YOJANA - http://hdfcbank.com/htdocs/common/PMSBY/index.htm
PRADHAN MANTRI JEEVAN JYOTI BIMA YOJANA - http://hdfcbank.com/htdocs/common/other/PMJJBY_Insurance/index.html
- Introducing "SmartBuy" for HDFC Bank customers...
- Your One Stop-Shop for Flights, Hotels, Shopping & more..Visit & Enjoy great deals in one place. http://offers.smartbuy.hdfcbank.com/
================================================================================...⇄
Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
================================================================================...⇄
HDFC Bank officials or representatives will NEVER ask you for your personal information i.e. your card details, passwords, PIN, CVV, OTP etc. DO NOT share these details with anyone over phone, SMS or email
To read more about secure banking http://www.hdfcbank.com/aboutus/security/security_tips.htm
________________________________________________________________________________...⇄
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
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+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Request you to raise your issue at [protected]@hdfcbank.com along with your complete issue details and contact details. Please mention Ref ID: TTU[protected] in the subject line for me to track your mail and assist you better.
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HDFC Bank Assistance