HDFC Bank Complaints & Reviews

I have applied personal loan around 15 days back and still it is not approved/reject, the guys who have collected the document having very casual approach and also the sales representative from HDFC bank (Dikshita Arora) who has logged in the file is also not picking the call too.


I urge you to highlight this case to HDFC bank so that appropriate action can be taken.

Thanks

I have been a HDFC bank credit card holder and loved using the card. However someone tried to use my card for a fraud and hence i hotlisted the credit card. Now when i request for a re-issue a new card. There is a fee that needs to be paid. When requested for a waiver, the rep responds saying that the fee cant be waived, if you can afford to pay, might as well cancel the card. And the only way to do it to write to us. Card closure are not entertained over the phone and no one has the time and there is no team nor supervisor to assist you with the same. Feel so helpless when you are dealt in such a rude way.

Hi,
I am rahul and my demat a/c number - 2674777 in hdfc sec. I was having doubt about the 18k amount debited from my saving account on 12th of apr'16...I followed up with customer service officer, hdfc sec at[protected] whole day on 13th of april'16 and made many calls to know why this amount was debited...There was no response and always i assured to get a call back with reply of my query...I did not get any response...However i called again and the samething repeated that i will get a call back with response...There was no response...The same thing i did in the evening...Same thing happened...There was no response...I was very irritated and i made call again at around 6.30 pm and spoke with prince and samething happened and this time i got the call from archna (Customer service officer). I had a long conversation with her but the she was not able to explain about my query and finally i did not get the proper reply and the samething happened and lady replayed that she will call me after some time because she want to see my ledgers, i said, "ok". After 2hr...I again called and i spoke to jitendra and asked about archna...Jitendra said that she has left for the day and i i cannot help u right now since the time is for close...

Now...I cannot connect with them since 4 days long weekends and i am straggling for money since the balance is nil in my account and i have so many commitment towards my family and some of commitments are like making payment to third party.

I request you to please take some strict action against this.

Regards,
Rahul

Hello team,

I am in contact with two hdfc bank person
1) rahul sharma - +91-[protected]
2) shruti desai - +91-[protected]

They have offered me a loan against hdfc life insurance policy. As they told, i have opened two policy one 30000 per year another 35000 per year. They told me they will send the loan paper within 10 days. But it's almost 2 months over, they didn't send any documents and not responding properly now. I don't know whether i am with correct person or not, although i got original policy paper.Please let me know if the loan offer was actually a fraud or bank provide such kind of offer.

Best regards,
Sakshi gopal halder
Mob - +91-[protected]
Mail to - [protected]@gmail.com

Sir /madam

I am saravanan from chennai & i am working in hyundai motor india ltd, i take car loan in hdfc bank villupuram branch, your representative mr. Pandiyan (Mobile :[protected]) he told me car loan rate of interest is 9.75 % due to co-orpate employee discount he giving me 9.25 %, and i checked hdfc website its show 9.65% so i also agreed.

Due to some reason my loan get delay, so i giving complaint again mr. Bala (Sale manager) & mr. Pandiyan and i received call from your crm (I forget his name) mobile :[protected] & i explained to them, then mr. Balu called me re - apply my loan and approved my loan next 3 working days.
Now i received sms that my rate of interest is 10.8% why? Its changed.In your website its showing 9.65 % for car loan why for me rate of interest is 10.8 %,
After giving complaint against mr. Bala & pandiyan, so both of them purpose change my rate of interest also i did not received any sms/ e-mail or return letter from hdfc bank. Even your website is show less than 10.8 %
If 10.8 % rate of interest i do want loan in hdfc bank. Because icici bank provide me loan @ 9.75 % also in my company itself provide me personal loan @ 10.75% then why i should go for 10.8 %
Kindly change my rate of interest to 9.25 % otherwise i will cancel my loan also will stop my ecs and i will return your 4 lakhs

Loan details
Loan no : 39008337
Amount : 400000
Period : 24 month

"my self pradeep pandey now, i haved called to customer card taken information about unbilled credit amount phone banker reply me good but he told me sir one more facility is there can i ragistired your mobile no. because you are using postpaid mobile connection.

monthly unbileed balance you have paid month on month so, once you ragistered your no. your unbilled amount auto debit in particular operation no [protected]. i said no i have not interested if in case you given free facility then i am agree he said no.

after closed the discussion he said ok sir i am just ragistered you mobile no. n without your confirming balance not dispute in your account.
in future requirement for the same you need to call us then your no will be ragistered.

i said ok but without any informing any balnce disduction in my account you are responsible for it.

means your service provide he said ok.

now, i am just check my credit card bill on march auto dispute in my account 924 inr and also check website april mai bhi deduct hua hai 359 inr amount
so, my concern is without my confirmation how its possible to diduct my amount sir please check where is the gap and who is responsible please resolve my case and refund my dispute amount. do needful."

Made booking for return flight using hdfc smartbuy offer with goibibo on 14th of march 2016 and got a failure notification email saying that money will be refunded. On which i made my bookings using another website. After which i get confirmation mail suddenly from the hdfc smartbuy collborated with goibibo bookings. On which i contacted them asking for cancellation and full refund of money becuase of faulty email.
After 25 days of continuous follow up they send an email that you need to contact goibibo for this.

Really? No value for customer's hard earned money and time. Trash service.

Need my refund immediately.

Query reference number for this correspondence is [protected]
Booking id - tuaj6wzlx

Sir,
i hereby inform you that i am hdfc credit card holder having credit card no.[protected].
I already booked a complaint for cancellation of my credit card also informed to customer care from past 4 moths but still receiving a calls like i have swiped a card which is not even activated from my end.
We request you to pl do the needfull & oblidge in this matter

thanks & regards
Hariprasad H

Initially when someone dont know about the credit card and hdfc's customer care matrix, its great feeling to have a credits card of hdfc.. Feeling free feeling great and warm with the card,, frist they offer again and again you to own a credit card but when you as soon as use it these all again and again call you for more and more purchase of products with the tools of marketing psychology.. And when you do it all these call you and they will not let you sleep peacefully... You will pay a major portion of your sallery in card and yet the due value doesnt change... So dont be fool for these kind of offers.. And these hdfc dogs search always to trap an innocent person for his/her mental and economical harashment...

I have taken a consumer loan of a led tv in delhi.that time you offer to me a emi card that card limit was 36 thousand I have applied for emi card and i had payed 250 rs for emi card . Emi card was send to my address at the time that time i was out of station for two days. So emi card was returned to your office .Sorry for inconvenient, so i want to emi card. Again & resend to my registered address . I will receive the emi card i need a emi card on urgent bassis please reissue the emi card on priorty and you can check all details from mention number
Thank you akshay kumar
[protected]

Hi,

I had made an imps transfer on 2nd april from hdfc bank to south india bank imps reference number[protected]
Although amount was deducted from my account and even i got an sms for debit of money from my account but beneficiary did
Not get credited with the amount. The status remains the same as on 12th april 2016 also and neither my account is credited back nor beneficiary account is credited with the amount. Please help resolving.


Regards,
Shweta agarwal

HDFC bank has a type of card called gift card. I can buy a card put some money in it and give it to my friends or any one I need as a gift.

so my manager bought a VISA gift plus card bearing number [protected] and gifted me. This card was supposed to be for all electronic operations from day 1. How ever in the cover I was given a slip for the ATM/IPIN, but nothing printed in it.

So i raised complaint MUMP[protected] on 21st of April. No solution provided, hence escalated and new ticket number was given HBL[protected]. They tried to reset the password but even the new password was giving trouble. They will call me to check it once after that there is no news from them, even after many days.
then after a couple of days i received a mail asking me to rese the user ID and password using the reset password/user ID option or call to HDFC customer care.
************But the customer care do not have toll free and I will have to wait very long on phone line to get hold of some one. but they will never be able to solve it. I will have to waist 10-15 rupees just hear that they will get back to me************* Doing all this, does this look like a gift to me is still a serious concern.

This look like a punishment rather than a gift.

Coming back to the issue, which is still on going, I wanted the personal details of my manger to rest the user ID/password. I explained the difficulty of asking the same from manager, but the bank is never bothered. I sent the card details to my manager, even he could not do it.
Bank or its escalation authority is never even bothered to provide solution to it.
At the end my manger, left with no choice provided all the personal details that he provided to bank at the time of buying the card. Using this I manged to reset my user ID. All these while I never received a update/call/mail from HDFC.
Surprise, surprise, This stupid HDFC card still have another trouble. I tired to use it online, tried book the ticket online in IRCTC, tried to use it in paytm site, tried to recharge my mobile online. But HDFC bank is denying my transaction. Taken a screen shot and replied to the same escalation team who is working (or supposed to be working) on my ticket. No response at all.

So raised a compliant with principal nodal officer on 8th of April and the ticket # is PNO[protected]SJ. Yet hear from him.

In short a gift (card) given to me on 21st still lying there without being able to use a single rupee from it. Pathetic service or shows no interest to resolve . More than 20days, its NOT A GIFT, rather pain given to me by HDFC. Look like the intention of the Bank is to some how stop giving the money given through gift card, after all cares if he/she doesn't get the amount which supposed to be a gift. who will like to embarrass the person who gave them a gift?

Hello,

On 30th of march, i took half day from the office and visited

Your branch in tilak nagar. I wanted to change the address on

My cc account and filled the form. I have dropped the form

Along with the address proof in the drop box as per the

Representative. I did not hear anything from you in 10 days.

I called hdfc care on sunday(10th march) and talked to a

Supervisor surabhi. She said that they did not receive any

Request till now and asked me to send the hard copy via

Courier. She promised me to call back on monday evening to

Get the docket number and all. But she did not call me. Today

In the morning i received a message from you that hdfc

Received the documentation and address will be updated.

I called hdfc today, 12th march at 4:50 pm. Spoke to neetu

And she disconnected the call when i asked for surabhi or

Some other supervisor who is available.

Again i called 4:56, and spoke to some stupid rep, he said

His name was "prashant". He kep talking for 5 mins and then

Put me on hold for 5 mins. Then he also disconnected the

Call. I have the call recording as well.

My concern is -

Update my address and send me a new card as the old one is expired


The complaints :

1. You customer service sucks, please improve it
2. You guys take 30 days to update the address, are you still living in caves. You need to use technology and update the address over the phone or via mails
3. Why your agents are so brave to disconnect customer's call
4. Why you guys send the replacement of the credit card

Without informing the customer
5. Why your supervisors are not responsible enough to take responsibilities.

Please fix my issue asap and answer these queries.

Thanks n regards;
Raj kumar
[protected]@yahoo.Co.In

My salary account (In hdfc bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account.
Now my salary account in hdfc bank has been converted to savings account (Without informing me or warning me).
After leaving the old company i never logged in to my account through net banking. Now it's showing me negative balance in the account.
Where should i approach...

They have charged some thing called program management fee in last month statement, without informing the customer, when send them a mail, got an explanation of services which are of no use to me...

Feel like cheating customers as per their needs.. I already had stooped my salary account in HDFC and shifted to other account, now I will be forced to closed this account if these kind of things are gonna continue... I am their band 5 preferred account holder.. these are the services and facilities...

Manpreet

Hi team,

I mohamed adeeb would like to inform you that i have a personnel loan from hdfc bank[protected] i have missed to pay the emi of the month march and received a call from the collection team bangalore. He is so rude to me telling that if i fail ti make the payment in a days time he will go to my house and harass my parents to make the payment.
The reason for not making the payment was one of my friend had used my credit card and my salary account was been to -57000, i had completed paying the money to the bank in a notice of 20 days. The question i am asking is when i can pay such a huge amount why cant i pay 4118???

The collection team should be a little polite to the customers.

Kindly request you to get back to me with a clarification on the earliest.


Thanks,
Mohamed adeeb

Dear Team,

I am not yet received NOC for my Two wheeler No. TN 37 BH 5935 . I had already completed my Two wheeler loan a/c no.16435558 on 5/9/2011. Please send NOC to my present address as follows

Annamalai AR
No.69 Sri Ramaregency,
Ramanathan Street,
Krishnapuram,
Ambattur
Chennai 600053
mobile no. [protected]

I submitted a chq of rs. 11300.00 chq. no. 216459 dated 04.04.2016. but it returned, not credited reason unpaid due to kindly contact drawer drawee bank.on dated 07.04.2016. Still i am waiting for that chq. to return the party but today i went to Ashok Nagar Branch (where i deposited) they didn't provide my chq.
i am facing lots of problem. please clear the issue other wise will go for legal step.

I deposited my cheque 6 days ago, somehow it got invalid, they did not even informed me unless i visited them last day, and they just told me its on the way to return to my address, how more long will it take to retrun, never heard any bank taking such a long time, will it ever come to me??

first time my salary account created in hdfc bank, first time i deposted the cheque .very dissatisfied.

Policy holder. Vinod varma

Policy no.15279895

Chq no.000001

Chq amt.101002

Total payment promised to pay.232798

File no.[protected]

Customer code.Ddc-[protected]mum

Branch address : hdfc life insurance co.Ltd
201-202, shivalik plaza,
Iim road,
Panjra pole,
Ahmedabad, 380015

Hdfc ecxecutives nos
Riya-[protected]
Ashutosh-[protected]
Rajiv- [protected]

These above executive of hdfc life contact us and told us that we will get our policy assured amount after paying 1, 01, 002/- 45 days after payment. Its almost 3 months havent received any amount in my account. Kindly take proper action as soon as possible. I am also forwarding this complaint to apellate authorities as well as consumer court authorities of insurance department.
Hdfc life insurance kindly contact me asap after this complaint on my contact numbr which is in ur system.