Hero MotoCorp Complaints & Reviews

To,
The Manager.
Hero Motors.
Math Choumuni.
Agartala. West Tripura.

Subject : Complain regarding defective bike.


Sir,
I am a customer of your showroom. This time I have purchased a “Super Splender” on 21/10/2012. After the purchase I have use it only two days. From the third day the said bike stops automatically in running and not possible to start on my part.

In this reference the said bike has send to your showroom on 31/10/2012 and given to me back after repairing at your end. But unfortunately the same problem has occurred and I have to pull the bike a least 5/6 Km. On 01/11/2012 the bike once again send to your showroom and till now it is under repairing in your custody. As I am a businessman it is very difficult for me without a bike for maintaining my official and customer link.

In this condition, actually I am in a doubt regarding the quality of this bike because I have to bear with the same for at least 5 to 6 years. So now, you are heartily requested to keep the bike in your custody and change the said bike because I am not psychologically agree to bear with this particular bike, otherwise back the payment that I can choose another one as per my need.

Thanking you very much and awaiting for your urgent initiative in this regard.

Yours truly,

Mr. Apu Saha.
Mobile – [protected].

*** This is to be informed that, I have not get the receipt of the complain letter till today from Agartala showroom and my motor cycle is also in their showroom.

ON DRIVING MY VEHICLE GONE ONE SIDE AND MAKE WOBBLING.MAKING ALL EFFORTS PROBLEM NOT RESOLVED.I AM VERY SURPRISED FOR NEGLIGENCY OF DEALER AND REGIONAL OFFICE BHOPAL OF HERO MOTO CORP.PLEASE RESOLVED MY PROBLEM.

M/s. Hero Motors Corp


Sub :



Non-delivery of Hero Motors Corp Black CBZ Xtreme bike as per customer
Choice.


Dear Sir,

Due to unbeatable performance of Hero Motors Corp brand bikes I made a plan to purchase only Hero Motors Corp bike.

Considering this I approached one of your Dealer at Bikaner i.e. M /s. Rajaram Dharnia Automobiles, Plot No. 6-13, Near Gota Gate Circle, Bikaner (Raj) Pin – 334 001 ( Mob. No. [protected] & Land Line No. 2523580) confirming that the black colour bikes of CBZ Xtreme make are available at their workshop or not. I discussed their Manager Mr. Madan Sharma and he gave me positive response that the Black Clour of CBZ Xtreme bikes are available and accordingly he issued us a written confirmation letter.

As per their Manager Mr. Madan sharma written confirmation I booked Black Colour CBZ Xtreme bike from CSD Canteen at Bikaner on Down payment (Full and final Payment).

CSD Canteen authorities issued me demand note to take delivery from above dealer. I approached the said dealer shop to take delivery of referred Bike.

But sorry to inform you that inspite of availability Black Colour CBZ Bikes at their godown their manager denied to take delivery of Bikes mentioning that the Keys black colour CBZ Xtrme bikes have been stolen by visiting customers.

You are, therefore, requested to instruct the said dealer to make delivery of Black Colour CBZ Xtrme bike to the valued customer as per his choice.

In case the dealer do not take delivery of bike as per customer choice I will presume that either Manufacturer a repute like Hero Motor Corp or dealer making fool to the valued customer and good faith of customer with a repute organization like yours rooted out.

Thanking you,

Yours faithfully

MAHIPAL SINGH BISHT/BROTHER BIRENDER BISHT
LAC
INDIAN AIR FORCE
AIRFORCE STATION
BIKANER (RAJ)
MOB. NO. [protected]

MYSELF SOUMEN FROM HOOGHLY DISTRICT OF WB.I WENT FOR SERVICING OF MY BIKE IN AUTHORIZED HERO SERVICE CENTRE NAMINGLY MUKHERJEE SERVICE CENTRE SITUATED AT SERAMPORE,G.T.ROAD BUT AFTER REPLACING THE OIL THEY DID NOT CARE TO TIGHTEN THE CAP THROUGH WHICH THE USED ENGINE OIL IS RELEASED.AS A RESULT I LOST ABOUT 10% MY NEW OIL I IMMEDIATELY WENT A NEARBY REPAIRING CENTRE AND SOLVED D PROBLEM.CANT UPLOAD PHOTO DUE 2 LOWSPEED INTERNET .

I own a hero honda karizma r.done ono of my free service in Koyenco Mobikes,Calicut....I had some problems wit my bike like missing,electrical,rear shock absorber bush damage....After the service electricall problem and shock absorber bush problem remains.i've paid the amount for this shock absorber bush....i have to get this problem solved at the earliest

me from assam. Maine assam k nalbari dist mein jo hero hond dealer hai at hazo road waha se super splendar kharida tha,3month huwa, aavi mujhe pata chala k mere bike k khuch part duplicate nikla. Agar aisa raia tow hero honda pr jo cumtomer h savi logo k man se bishwass uuth jayega. So plz us dealer ko bandh kr do ya fir warning do.

I have purchased hero passion pro bike in Feb 12, From starting i am facing problem of start and run of engine (on/off) in the morning or at a gap of 5-6 hours (specially in wet weather). I have complaint about this and visit the service center (Auto needs Gurgaon) to fix the problem more than 7-8 times but the problem is still persist.

I talked to Mr Amit ( hero service engineer) he told me to visit the service center and your problem would be rectified but i am facing the same problem till now.

Please help.

Dear Hero Cycles Team,

My Name is Akshay S Bhat, Fellow of Management Student, XLRI Jamshedpur.

It is exactly a week since I and my room mate bought 2 nos Hero Cycles from your flagship Octane "New" Astra series range from Bharat Cycles Jamshedpur.

I have been a fan of your product, but it seems that I have been beguiled.

I went with a minor brake and gear problem to your outlet Bharat cyles and please note the observations:-

a) Waited for half and hour to see a mechanic
b) The mechanic could not look into the brake problem , effectively, manhandles the product and fiddles before finally ripping it apart. and replacing it with a defunct "power brake apparatus"
c) Gear problem unsolved - nothing works now
d) they only tried out things without full cognizance of the product
e) I am sure any local cycle mechanic would have done a better job

d) Major area of concern : - your people after concluding the transaction pay no attention to the customer, the mechanics did not take into account that it was not a mere commodity for me but a prized possession : I am an avid cyclist, when so so far tried to repair aka manhandle the product : it is full of scratches, hit marks and when I told him to do it delicately with some amount of respect none listened. None of the problems have been solved rather only worsened.

At XLRI all students in the purview and ambit of the Green Initiative campain are trading off bikes for a more greener yet a lifestyle product like the Octane series or the trek, firefox cycles.

At this rate not only will we be a source of deterrence for prospective students or customers but also highly dissatisfied customers of your products : after a lifetime of association it is disheartening !!

Kindly look into the problem and replace it with a neat well functioning and a well functioning bike worthy of the capabilities you have mentioned in the product brochure : I dont want it to be a gimmick.

I shall also approach the consumer court for the mis-deamenour by your whole-seller here who after getting INR 16000 does not care to listen to his customers.

Regards,
Akshay S Bhat
Fellow Student
XLRI

--
Akshay S Bhat
Doctoral Student of Management (Strategy)
XLRI Jamshedpur

Sir, on[protected] i had booked Hero motoCorp Maestro from Sri.Venketesh Auto motives(dealers of Hero motocorp),gulbarga with all the formalities. But since today we haven't received the scooter yet. Every week we visit the showroom and enquire about it but the dealer requests us to wait for another 7 days. Once when i clearly asked the dealer about the reason behind the delay ,they said that the main suppliers are not supplying the scooter even on their request and they cannot do anything beyond this.So i want to know from the Hero motocorp management are you really caring the customer ??? We are waiting here since more then a month and they don't care the customers.
I don't know whom to blame either the Dealer or the Supplier.. please help me out.

sir this is pratik choudhary belongs to bhiwani (HARYANA) doing job 1000km away in hoshangabad near bhopal (MP)
i m using cbz extreme(hero product) which was accidented on 26 th july 2012 ,i went to hoshangabad hero dealer to repair my bike..they just noted all required parts n told at present we didnt have spares in stock...we have to arrange nearby..came in 15 days
aggain i went to dealer on 13th aug. 2012 ..but still they replying u have to wait for a month
sir they are just making me fool n i my just irritates from their behaviour...due to this problem i couldnt make my job well in time...this is my life big mistake to buy a product of hero..i never suggest any one to use this indian product in his/her life ever

address of hero dealer - Janakpuri Ward No 11, Gupta Ground, Ibrahim Chowk, Hoshangabad Ho, Hoshangabad - 461001

DEAR SIR/MAM
>
> I BOUGHT HERO HONDA CBZ XTREME MODEL WITH REGISTRATION NUMBER UK06R 2186
> ,MONTH OF Mfg. 2010, CHAS IS NUMBER MBLKC12ECAGM17322,ENGINE NUMBER
> KC12EBAGM17313.
>
> I BOUGHT IT FROM BAZPUR BRANCH OF ( MEHROTRA ENTERPRISES, RAMNAGAR ROAD,
> KASHIPUR )
>
> 1 FOUND UNDER MENTIONED MANUFACTURING PROBLEM WITH MY BIKE FROM AFTER
> ONE MONTH FROM THE DATE OF PURCHASE.
I WANT TO INFROM YOU THAT THE PART SEWING ARM IS AGAIN BROKEN WITH 3RD TIME .
THE VISOR IS ALSO BROKEN WITH SIX TIME& WOBBLING PROM IN THE BIKE STILL REMAIN.
kindly look into matter i m suffer since last days . My bike swing-arm diff and three time broke so who is responsible any accidental case hero motocorp company

> HOPINGR OR QUICK RESPONSE

>
>
> MOHD AFTAB
>
> [protected]

Dear Sir/Madam,
I purchased a brand new Hero Honda Karizma R Last month. And the bike has got Wobbling problem & its a disaster. I am very much embarrassed by this bike and when i contacted the dealer regarding the same, all my efforts went in vain. I tried all the possibilities & i think this is my last resort & I'm finding no way out than to file complaint against Hero Honda. I don't understand that such a big companies like Hero Honda fails to solve such serious issues with the brand new vehicle, Then what for, should the people should trust such a company while shelling out 1 Lakh rupee for such bike. Im feeling as if the company has given me the bike like a tribute.
I'm filing this complaint with a lot of expectations from your end. Keenly awaiting for the response from your side.

i m gave my cbz extreme bike to the dealer about one & half month before for accidental repaire.the dealer has not repaired my bike till.

Dear Sir,
I have just purchased new Hero Honda CBZ Extreme 150cc bike from M/S ARC MOTORS PVT LTD dated 26-05-12. But the performance of the bike is not up to mark. When we approached the dealer in this regard they checked and replaced the battery for that issue and other problems like pick up and gear smoothness etc. he did not do anything.

It seems that I have made a big mistake by purchasing this scrap of RS.80000 APPRX.

unsatisfied by service
i have purchased my passion pro r 9/6/12 and it had stop engine any time problem since first day... so i told the dealer ANAND ATUO M.G road ambiakpur distt.surguja state chhttisgarh 497001, to fix this problem, they said its buy a new bike this problem will genrate and 2 month latter its automatic solve ...and its now 2 month and this problem will still... worst service ...i hv been going every week to fix this prob but they are nt giving me proper service

any problem of bike we are tell to service center but they will not response at a time. service are not so well. dealer behavior are rude. he say to customer we are not responsible for any thing and i am saler not service provider. and he say give me money for servicing. more charge will take for servicing. and paper are not provide at a time.

Sir,
I have purchased a new pleasure of manufacturer Hero MotoCorp from Sehgal Automobiles Faridabad. Since 1st day found problem of self starting in the vehicle. Vehicle was given to Sehgal automobiles for complaint but they refused that there is no problem and behaved very rudely. but after forcing them they accepted the problem. after rectifying they handed over the vehicle to us but after 1 day the same problem arises 2nd time and the procedure was repeated and again 3rd time problem came and after that again 4th time the same problem was complained. but at this time the vehicle was with Sehgal automobiles from 4th June-12 to 23rd July-12 for rectification. Now again the same problem is coming. after talking to them they are saying that this is your problem only vehicle is ok you are not able to operate properly.
it is almost 3 months i have bought the vehicle and from that around 2.5 months the vehicle was under complaint with sehgal automobiles.
Now they are denying that there is any problem in the vehicle.
I am mentally harassed by there is activities.
please help me in this matter.
My Mobile no. is [protected]

Hi All,

I am Debasis and i put up in Bangalore. Purchased a brand new karizma R 2012 model, after selling my other brand new vechile YAMAHA , since i trust on Hero Honda and Hero MotoCop as well. I am being told by showroom sales man, i will be provided with excellent service before the vehicle delivered to me and i purchased the vehicle by paying full cash. I am done with my first servicing and ran the vechile for around 1100 KM on today's date. Let me come to the main point, The type of service i am being provided with i.e. the worst quality service i never come across in my entire bike riding career / experience. The service of YAMAHA was not good in Bangalore for which i sold my brand new YAMAHA bike in just 5 months by losing more than 30, 000 INR and move ahead for HERO HONDA network. Service center people does not know how to behave with their customers and they are rough. I lost few not and bolt after the service which has been noticed by me and reported but the servicing center supervisor is not ready to agree at all. Scratches on vechile after the service delivery.

Problems reported by me:
====================
1.Engine heating problem has not yet resolved even after reported three times.
2.Tapit / Engine sound keep on increases which SC people can not able to resolve.
3.Fork and Handle sound reported 3 times and no results as of now.
4.Gear shifting issues.
5.Sound from front disc which has not yet resolved.
6.Rough behavior by the service supervisor. PN: I have extended engine warranty up to 5 years and also have good life card. Just one question to HERO MOTOCOP ? Will the EXTENDED ENGINE WARRENTY really help the customers after the type of worst quality services by HERO SC.

7.Handle and Fork bent of my bike by the 3rd GRADE and IDIOTIC service center people and the mechanics available in one of the HH SC are really unprofessional and skilled less laborers.

8. SC Supervisors are not ready to accept that their mechanics !!!.... OH I M SRY THEIR SKILLED LESS STUPIDS had bent my bikes handle and fork.

Thanks in advance !
Debasis

i have hero honda CBZ extreme Reg. no. HR06T1139. I have given order of bikes wizer and some other parts on 19/05/2012. my bike is not in running condition from that date but the suvidha hero agency in panipat not give me proper service. Even after passing more than one month they not repair my bike.

Thanks

Hello,

I am Jeevan. I had purchased Hero Passion pro two weeks back. I have a lots of problem with this bike.

1) The pick is very worst,Its getting off ver soon.After the engine gets heated up then it is working properly.
2) My bike's engine is getting heated up .For 4-5 km the engine is getting heated up.

can anyone help me .