Hero MotoCorp Complaints & Reviews

I purchase a new model bike, Hero Ignitor from TopGear Hero Thodupuzha. From the day that I purchase the bike, it shows a lot of complaints. It is just 8 monts old bike. But I go to Thodupuzha Hero shoeroom for more than 12 times for showing the complaint of this bike within 8 months. Thodupuzha is more than 80km from my home town. It is not easy to go to shoeroom for showing non stop complaints. Please take this complaint as a serious one.

I purchased my bike on 16th January2014 from YUVA MOTORSPRIVATE LIMITED, 29, NEELAM BATA ROAD, NIT, FARIDABAD, HARYANA-121001. After a week, I started facing problem in the morning or after some hours when the engine is OFF. I referred this complain to service manager. He told me that this may be due to engine is new. He suggested me that it would be okay after 1st service. I get my 1st service done on 30th January 2014. Again after a week Bike started facing the same starting problem. I again approached them for the same problem. Service manager said that this may be due to cold in the morning. They asked me to get it checked because bike may need to be tuned. I get it checked on 8th February 2014. I went smooth for week, the same problem arised henceforth. I again get it checked on 17th February 2014. Again week passed, same starting problem. I consider that it was cold in the early morning but this starting problem in bike aroused even when the bike is kept for 9 hours. In the end of February, We could not feel cold at around 4:00 PM. At around 4PM, it was a sunny day, I faced same problem. This proves that this is not a atmosphere problem. This is the problem with machine. I kept on asking them for changing my bike since the first service, they replied me with a straight NO. I again get it checked on 5th March2014 and they promised me that if we face any problem, we will get your bike replaced. Again the same strategy, they get it tuned. It went smooth for a week, again the same starting problem in bike. Now I want to file a complaint to get my bike to be replaced, since it has got problem in starting.

Interview Schedule | Sobha Developers - 22nd Feb'13 Inbox x Iswarya Lakshmi S [protected]@justintimesearch.com 21/02/2013 to me Dear Mr. Gopal, Greetings from Justintimesearch division of CEO Search India Pvt Ltd! As discussed, your interview will be on 22nd Feb’13. Please find below venue details: Sobha Developers Ltd. Sobha Corporate Office, Devarabisanahalli, Opp Intell Office, Marathahalli Outer ring road, Bellandur, Bangalore – 560 103. Tel:[protected] (Landmark – Below the bridge, next to Bellandur Post) Interview Date: 22nd Feb’13 Reporting time at the venue: 11:30 AM Contact person : Soumya Hegde – HR/ Ananth Venkatesh - Sales Request you to be present in formals and carry a copy of your resume with you for the interview. Wishing you all the very best! Regards, Iswarya Lakshmi S Just-In-Time search, Division of CEO Search India Pvt Ltd. #10/2, 1st Floor, "SRINIVASA PLAZA Varthur Main Road Thubarahallli BANGALORE 560 066 Mobile: Mobile: +91 [protected] Mail me at [protected]@justintimesearch.com Visit our Website: http://www.ceosearchindia.in/ Hello sir I am working for a company since 7 years, i am looking for change of it that i got very good opprtunity from shobha builders, today i had interw @ 11:30 am just because of bike starting problum i anable to attend it intime, when i called when it was about 10:30 hw i will attend d intrew. let me know is it new bike r any defected one i got? Really i am affrdng. At the time of home delivery they have not fitted accessories properly n without washing they deliverd, so that ystrday i given it for washing they left the water in engine flug n it got burned due to ur mistake, finally i sufferd u r not all comprmisng any where, i order palace marrown veichle there was miscomunction btwn ur staff, u hve not given any chance to fulfil my requirment i came in ur way at last. Nw a days no one chargng 2% on card transaction what u r doing About accessories ;i was not intrstd to take it even its not mandatory to take from u thats our wish to take where ever we want .n d helmt is low quality which i exchnged later for higher price which is higher than market rate, d cover‘s stichs already r gone ? Do know that i was intrstd to become first client o[censored], for that i visited twice d shop before inaugrtion n given u n ur staff my contact details no calld me Thank very much that i lost a great oppertunity of my carrier just because o[censored] I hope that atleast in future there won‘t be any problums n donot loose customers like me Regards P Gopala [protected] gopala.p gopi mathru.[protected]@gmail.com 02/12/2013 to rishi Dear Sir Again same problems i am facing that I had been heard the tractor sound or old scrapped vehicle sound above 40 kms speed, the brake will work for 10 kms only then i have to apply only front brake if any thing goes wrong you are only responsible that I informed you many times I had not got solution After 10 kms the gear box will get jam I enable to drive after that, Today I have given the vehicle to service again really I am unsatisfied with you service, please let me know neither will rectify the defect nor I will get it done some other places and pay from your side Regards Gopala [protected] gopala.p gopi mathru.[protected]@gmail.com 10:16 (1 day ago) to rishi, bcc: secretarialho hello its gentle remind that your not giving proper solution for problems occurring in the bike that horrible sound in silencer and engine that neither you sold me scraped nor used vehicle to me before service from you there was no that kind of sound now i am facing the same I am surprising that still you are keeping unqualified and kind of rowdies especially Mr. vinodh and Sunil Mr.Sunil given information that there is no solution for it, Mr.Vinod told that go and complaint any where he don't bother about it and said to me that "your will and wish to come to out let "what a irresponsible people you please hire some experienced staff that you can run your outlet for some more days Now please let me either you will give proper service or I can go in my that even you have no responsible to replying to customers that you did earlier Regards Gopala [protected]

I purchase new passion pro drs-ccr byke

Dealers not given reduce price exised duties & also not given a good life gift

My details given below.

Invoice no 2013-14/r1/0006528
Challan no. 2013-14/r1/0006677
Ac code 9183255
Customer name: sonal amit kapadia
Date[protected]
Do the needful
Thanks
Amit kapadia

Dear sir/madam

I am Priti Vishwakrma
Town-Mishrikh
Dist- Sitapur (UP) 261401

I have hero Maestro scooter UP 34Y 0173, i purchase it in 27aug. 2013 it's have lot of problem in it.
1st&2nd service done from Hero Authorized service center. They don't give Proper response to me.
I go to service center and show all these problem but they says that this scooter have these problem from company and these not solved.
free service in service book but they took charges of 250rs from me and not given bill to me& uncomplete services.
say that no bill for it at the authorized service center in MISHRIKH & AUTHORIZED DEALER behaveiour very bad and
discussion langue is very very Durty to all coustmer 's no'thing like dealer langue.

RAJNESH AUTO SALES
NEAR-GOV. HOSPITAL
MISRIKH-SITAPUR

I complaint for it in costomer care in hero motocorp and also mail to all regional offices of hero motocorp also at Lucknow&Delhi, but no one given response to me.

so now what i do. Please Help me.

Thanks

PRITI VISHWAKRMA
MO-SITAKUND 01
MISHRIKH-SITAPUR
Mobile No.-[protected]

before just two months we had purchased 2 hero make passion x-pro... from the first day of our ride we, we found that the engine oil is leaking... so having this problem we found that we should contact the hero dealer(JAI GANESH HERO - MORBI) regarding this issue... the actual matter starts here, they have told us to leave the bike there in workshop for repair for 2 days...we had done as they said...after 2 days we collected our bikes back.. they have charged us for labour / minimum charges. but after all this exercise, , the problem is still as it is... this is the sequence they repeated for more 3 times after that. now we are not getting any response from their side since one month, as our bike are still there since 1 month. So kindly take some necessary actions against their irresponsibility. My Contact Details as Under: - Name: Mukesh jivrajbhai saradva Motabhela (Maliya Miyana)

I am the member of Hero goodlife my card no [protected]
Chasis No MBLHA10ER9GC05107
Engine no HA10ED9GC05782
MODEL NO PASSION PRO

Manoj Kumar Morya issue on 9/5/2012 valid up to 08/05/2015 . I was
the member of pasport. . My passport point is not carry forward in goodlife.
pl. arrange and carry forward my all point in goodlife.My points has credited more than 20, 000/- no point has been transfered to goodlife when renew from pasport to goodlife with charge in May 2012.



I have already send to many mails to supportgoodlife but no fruitful result has been come till today.
pl. look into the matter and arrange to credit my point of pasport.I have already consult ur Dutta Motors Durgapur W.B but try went to vain.
MOB-[protected]

my name is Sravan kumar reddy i owe a hero moto corp vehicle impulse in 2012, im unsatisfied with service and spares.when ever i go to showroom in spares no one replies and say's we kept order parts need to come and they dont accept taking order from consumer.these happens where ever hero moto corp doing in Hyderabad main showroom like mody motors. they are not keeping any spares available of this bike instead of release bikes on roads they should be kept as well as spares available too. if they keep order also need to wait for 2 to 3 weeks working days they just say

Sir, I had puchase a Xtreme on 31st Oct-2012 (Reg Date:[protected] from Bhuyan Hero Motors, Sivasagar(Assam) Chassis No: MBLKC12EHCGKO3638 Engine No. KC12EECGK04431 Now I have found that the color from some areas of the Fuel Tank getting Rust. I have consulted with the Service Center Manager- Mr A Ahmed about the problem and show him the Spots/ areas that are Rusted. But I have not got any solution. Therefore kindly look upon the matter.

Me
Ashish Kumar Dwivedi Purchased a splendor pro bike on 14/01/2013 from
Saraswati Motors Allahabad, At duration of its 5th servicing in Kanha
motors, Allahabad(An aurthorised service centre of Hero Moto Corp) i was
provided various un necessory troubles by the respected centre
authorities which are mentioned below...

1. I submitted my bike for servicing at duration of 11:30 am in
mentioned service centre & i was provided its delivary time at 5:30
pm by the respected service centre authorities but the bike was under
taken for servicing itself on 6:20 pm & i was stopped by the
authorities one and an half hour extra in respected service centre.

2. At duration of problems submission on service form(provided by
respected service centre) for related to bike i clearly mentioned that
the engine of my bike is sounding some unfair way & submitted my
bike for servicing but when i got my bike after servicing the problem
was remained.

3. When i contacted the Head authority of the mentioned service
centre, He behaved roughly on issue of my problems & told for
submission of bike for further 2 days to solve the problem.

4. In unfair means and mis behaviour of respected service centre
authority i tried to contact the superior authority of hero moto corp(
registerd office of New Delhi on[protected], 26143321 & a few
another plants as well in customer support forum on dec 4th evening) but
there was no any positive response was given to solve my problems by
these respected superior authorities too.At the next day i contacted the
regional office varanasi also in such means also.

5. The respected authority accepted that there was only problem of
sounding in engine remains before submission for 2 days, nothing else but
beyond this at the delivery time of my bike i was informed by the
respected authority of mentioned service centre that there were a few
extra problems on my bike such as chain cam, spindle & push rod
comp.tens..

6. There was not any problem of Chain Cam, Spindle & push rod
comp.tens of my bike but all these were changed by the respected
authorities with out any pre information to me and charged about Rs. 250
additionally to me (INVOICE NO. 13-14/CONS-CASH RET./18069 ON dec 4
2013).

7. Again i was stopped for an extra 4 hour at the final delivary time of
my bike by the respected authority & again mentally haressed by
them while i told them that i have an examination near in future &
have no such extra time to waste in unfair way.

At in a complete way i was physically, mentally & economically
haressed by the respected service centre authority (KANHA
MOTORS, ALLAHABAD) & wasted my additional time, petrol of two turn
upto service centre, expanses of feeding of two days in civil lines &
a few other abnormalities.
So kindly grant justice of my mentioned problems and grant appropriate
economically claims by the respected authorities to me to fulfill my
mentioned lackness provided by such authorities.


Thanking you



Ashish Kumar Dwivedi

s/o Shri Hari Ram Dwivedi

2/98 Allahapur Allahabad

contact [protected], [protected]

The details of complaints is like this I have purchased bike (Passion X Pro) from Varenyam Motors (Authorised dealer of Hero, Add: Padmanabh Nagar, Raisen Road – Bhopal 462023 M P Contact No [protected]) on 28/10/13 with case payment through HDFC credit card of Rs 60650. I collect the documents like Bill invoice, Receipt and insurance paper. On 30/10/13, I found oil leakage near cylinder head of engine. From 31/10/13 to 5/11/13, I was in Diwali vacation and went to home town at Maharashtra. I come on 6/11/13 and on 7/11/13 and draft and send a mail to local regional office of Hero Motors to C K jain. In reply mail, he told me to bring the bike at service centre and they will sort out the problem. I took the bike to service centre on 8/11/13 at 4:20 pm. Mr. Manish Sharma as a service manager inspect the bike problem and accept to rectify the problem. I kept the bike for 3 Hrs at service centre and take bike return at 7:30 pm on same day. Next day I found that leakage problem is not sort out and more leakage of oil is observed. I make call to Mr C K Jain at evening, he said to bring the bike after 5 days and they will this time completely clear out the problem. On 13/11/13, I took bike at service centre for first service due and oil leakage problem. The complete service of bike is carried out. I again take return my bike at 6 pm. But next day oil leakage problem was again found. Same day, I took my bike to Varenyam Motors and talk with Mr Vivek (manager) but he not give satisfactory answer and try to avoid the leakage problem solution. Because of oil problem, some new problems are also observed like as Gear changing, Loading and Gasket seal Problem. If a new bike such problems are there from initial, than what is the mean to purchase a new bike? I am completely frustrated from this situation and wasting my time in such problem. So I kept my bike at service centre and demand a new bike. On 14/11/13 now the bike is with Varenyam Motors. So I want to registered a complaint in consumer forum regarding this problem. FROM Jaigopal Ambade SISTEc-R Ratibad Bhopal M.P.

Respected sir.
I earned more than 25000 points in good life programme.But i received only gifts up to 7500, Remaining gifts not proveded by the dealer.They telling to collect from the showroom wherever the transaction is done.But whowever i did in hero moto corp show room only.So resolve the query and make availablility of gifts plz

i am mr.indra kumar verma my bike no. MH.02.CK.7161 hero honda glamur pgmfi before 1 month letter i am complain in fort point at mahim than mr.sachine he told me i will do that and next few days letter my insurance claim surves has been completed my claim no. is 33800348 than i will inform to mr. sachine he told me there is no stock before 1.5 month he contitune told me there is no stock... i am totally frusted if i am not get any reply for my complain letter reply than i will case them to mr. sachine and also fort point automobiles pvt ltd... regard, indrakumar verma [protected] e-mail:[protected]@gmail.com

I given my vehicle(hero passion pro) to the hero authorised sevice centre named DIYA MOTORS at Kadakkal with the complaint of speedometer at the moment of fouth free service on 23 october 2013.And they remove the parts from my vehicle, and retun the vehicle without speedometer.I went to many time to the service centre. At present they told me that they can't repair the complaint and shouted me more when I asked about the complaint .And they told what you can do then go ahead.Now my vehicles's wiring kit complainted due to the absence of speedometer because the water flows inside at the place where the speedometer fixed. Now I can't understand how many k/m I drove and my vehicle's speed at the time of driving..etc

Already i registered a complaint in heromoto corp website but now it self know one response. About my karizma R it having like missing problem. That shown in after 6 or 7 month when the date of purchased. My ride buying time is[protected] now itself not cleared the problem. My bike given to kottayam jubily service center. My bike purchased from there. When i given to them i say it not cleared i have the missing problem they say we change this part now it will ok. But now it self it wont be cleared. The bike get shutdown when the riding time some times over taking time it get off so it happened for two and a half year over now it self it not cleared am worried to ride that because when it get shutdown in heavy traffic and over taking time that is danger for my life. So please help. Now i have one more problem that my bike tail piece get broken before six month the same happened to my bike they changed in recommended warranty. Why they can't say how it will broken. not even a single scratch but it will broken. Last time i went to jubily kottayam service center there a person name jibu. He is the hero moto corp kottayam zone in charge i shown my bike to him he said that bike alignment may change or washer level may changed. But i did not get an proper answer. They say that to change that part by customer. I am not ready for that to change why because if i changed that part it happen again or not that answer is also they can't given. By the hero zone manager and also by jubily manager. i given my bike only to jubily for service and missing complaint also. They done the work then how it alignment get changed the jubily have responsible for that and they given an proper answer. Please help my problem to short it out. The problem is missing that having for two and half year and Tail piece broken also a short time it may occur. I am attached a photo of my bike when I given to Jubily service center it may like this. This is the reason to damage of tail piece.

Dear Sir, I had purchased a motor bike of Hero Honda Passion Plus from Hero Honda showroom In Dilshad Garden Delhi -110095 in 10/6/2005. Detail Given Below REGT-DT.16/6/2005 CH. NO. 05F09C11308 E.NO . 05F08M0817 MODEL PASSION PLUS MFG.DT . 06/2005 NAME AMIT GUPTA ADDRESS - A-165/4 DILSHAD COLONY DELHI -110095 I want to say that my all insatalment had been completed in Dec-2005 which was financed for 6 month only. but till now i have not received NOC from your co. . Please arrange the same and oblige Thanks Your's coustomer Amit Gupta cell no. [protected] E. mail amitgupt.[protected]@rediffmail.com

1. I had bought hero Honda HF deluxe motorcycle from rajaram dharnia motors in bikaner on 14 Aug 2013. At that time, they had promised that high security number plate of the motor cycle will be installed in next 15 days I.e. By 29 Aug 2013. 2. Till now they have not issued the RC & not placed high security no plate inspite of repeated requests by me and also not giving any specific dates for the same. 3. Necessary action should be initiated against such defaulters.

Hi, I purchased a pleasure bike from Hero Showroom in June 2012. By April 2013 I had engine seisure issue for which i had to fight with the service centres and Hero Service engineer to repair it in companys charge as it was in Warranty period. From Rs.7000 after several fights they came down to around Rs.300. Within a month, the bike made heavy bullet like sound and they fixed it within a day. In June 2013 I gave for 4th service along with a complaint that my indicator sound went off and button start was not working. They said they fixed it for which i paid Rs.75 but before i took it to home againg the indicator went off. After a week i went back to get it fixed but they were very rude in the service centre but since i was very firm to get it fixed, they made me wait for more than an hour. Later my bike was taken and in fiftenn minutes they were back saying everything is fine. Button start and indicator sound was working but indicator sound was very loud. When i came home i saw one of the screws came off in the front cabinet. I am too tired of getting things fixed and Its two months and my battery is dead and i cannot do button start. Indicator and Horn doesnt work. Light is very dim. They have given me a faulty product and are very rude when i go for service. Making me wait and showing angry faces. I am not ready to go back to any service centre as I am afraid they will not fix it. I have all bills and email for the transactions and communication. Please help in getting my purchase cost back.

Dear sir/madam

i am saravanan in chennai.i had hero passion pro bike service date on[protected] in VISHNU MOTORPLAZA PVT LTD
,31A JAWAHARLAL NEHRU SALAI,INNER RING ROAD EKKATUTHANGAL,CHENNAI-600032.

1.THEY NEWLY CHANGE IN REAR WHEEL DAMPER SET.BUT AFTER 5 HRS FRONT WHEEL SHAKEUP DAMAGED.NOT WORKING PROPERLY
2.THEY CHANGE BRAKE SHOE.BUT WHEN I AM PRESS BRAKE BIKE WILL NOT BE STOP AND NOISE WILL COME.
3.IN THIS BEFORE SERVICE ALSO SENT SAME SERVICE CENTER LAST 4 MONTHS BACK.AT THAT TIME THEY CHANGER CHAIN SPROCKET KID.THEN AGAIN THIS SERVICE ALSO CHANGE THIS ALSO.I DNOT KNOW HOW THAT POSSIBLE.IF I ASKING ANY OF THIS THEY WILL NOT RESPONSE PROPERLY.


i try to contact that service dealer so0 many times they will not be responce properly.
totally i am suffered in your service.please slove my problems otherwise i will go to next step.

invoice no/date:[protected]RINV[protected]/[protected]:09:03
job card no:1057-03-RJC[protected]
hmcgl card no:[protected]
REG NO:TN22BF6977


by
m.saravanan
chennai
[protected]

Dear Sir,
This is to inform you that i have purchased a motorcycle Heromotocorp[protected],but i have nor received RC Registration for this Motorcycle till date dealer suggest me always that you would have received RC after two day to one day,I have request to you that vacation my RC, take hardly action with the dealer and punished him. Details are as given bellow about dealer and myself,

Dealer-Auto World (Heromotocorp)
Dealer Name-Anup
Dealer Mob No-[protected]
Buyer Name-Manish Sharma
Mob-No-[protected]