Hero MotoCorp Complaints & Reviews

i mahatab hossain of pandua hooghly 712149, have bought cbz extreme three months back ,bikes number is WB18 H4057 .from the time of purchase i am having starting problem due to defective battery .THE DEALER FROM where i have bought is showing no response .i also have a defective tyre problem .It has become difficult for me to ride the bike in my everyday work. Therefore i will be highly obliged if you see to the matter and do the needful as soon as possible. thanking you ,

mahatab hossain contact number [protected]

Respected Sir,

I have purchase Hero Honda Glamour FI motorcycle for Dealer M/s. Jai Ganesh Auto Care Pvt. Ltd., Morbi, Gujarat on[protected]. The complaint is Engine problem as it is sounds abnormally above 60 km. speed and disc break problem. The motorcycle runs only 16600 kms. only. The dealer is not giving proper service even after giving them for service for 2 times for seven days. The motorcycle registration no. GJ 3DJ 2815, Engine No. JA006ED AGK 01575, Frame No. MBLJA06EYAGK02012.

In last service dealer accept that it is a engine fault and for that engine liner piston is to be replace and engine is to be made again. But it is not Working Properly & second time engine damage first time damage at 8700 Km & second Time 16500Km it is very unsafe to run in this condition.

Please do the needful .

With Regards,

Chandubhai T. Patel
Vaibhav Laxmi Society,
At. Ravapar, Tal. Morbi,
Dist. Rajkot, 363641
Gujarat.

Mobil : [protected]

Everytime I take my Hero Honda Splendor + (2005 model) for Service to GANESH MOTORS, I'ev to either call/ take it back for re work again. They either over do things or do not resolve my complaint. Last week I handed over the bioke for service and my complaint was worst mileage a Splendor could ever give. less than 20 kmpl. I insisted them to do a mileage check but they were not ready to. Now aftrer 2 weeks, the bike gives 44 kmpl, which is worst (normal should be 60+) for an average condition Splendor+ . Please advise these dealers that Hero Honda produces good bikes, but services them unsatisfactorily.

Kumar

Respected Sir,
I had purchased a bike named “HUNK” on 31 Aug, 2011 from an authorized dealer of Hero MotoCorp Ltd. named “KUNDAN AUTOMOBILES” which in Pune at Bawdhan. It has been just 3 months from the date of purchase and the bike is coming out with many new problems every week. I have even reported to the dealer for about 7-8 times about the problem but he is not able to service it properly and make the bike proper because of which after every 3-4 days I face a problem. The problems which I have faced till now are described below:
1. Just after 2 weeks of the delivery of bike both of tyres were found punctured badly. There were almost 15 punctures combining both the tyres. There was a leak from the rim side of back wheel also so I took it to the dealer the next day and they changed the tyre and from that day the back tyre is alright but the front tyre is still getting punctures. The rim problem was also solved after I said them 2-3 times.
2. Afterwards the nuts of the mudguard fell down and then nearly after a month when I was riding the bike the gear broke down on the way only. The nuts of the gear loosed and the gear broke down in the way which made me very frustrated.
3. The oil leakage is also the another problem which results in another problem i.e., hard gear shifting which makes me more frustrated.
4. The rim problem which is mentioned above was solved on 9th December, 2011 when I gave my bike for first service. From that day the rear tyre is alright and doesn’t give any problem.
5. Another problem which came out on 18th January, 2012 is that while I was driving the bike the race wire broke down because of which I have 2 leave my bike in the college campus and go hostel by rickshaw.

From the day I have took this bike some or the problem comes out which frustrates me and because of which I get stucked. After telling the service centre so may times they don’t provide me proper satisfaction. Half of the time I have to travel by rickshaw or bus just because this idiotic bike doesn’t works properly. I am fed up of this bike so am requesting you to please do something. Either tell them to give me my money back or give me new bike and take this idiotic bike.

Waiting for your reply,
Vimal-Paliwal
Mob. [protected]
E-mail : [protected]@gmail.com

From the day one, I bought a bike Hero Honda Passion Pro, I had always felt that getting bikes serviced at authorized Hero Honda service centre is good for bike and its performance.

But my experience with MAX Motors – Hero Honda service centre (located at Nahur/Bhandup) was worst ever….Since 2008 the year I bought my bike have been giving my bike to this centre for servicing and there would not be a single time that I would not have argument with them.

Their only single motive is – SQUEEZE AS MUCH MONEY AS POSSIBLE FROM THE CUSTOMERS. Even though your bike might not require any spare part replacement or any other repairs they will make you feel that there is a big fault in bike and it should be repaired.

Secondly expect the unexpected – you ask them the estimated cost for the repairs…..the cost might some time get doubled after the repair…..reasoning they have found more things to be repaired or more parts to be replaced.

Experiencing so many problems I decided that only when if bike requires a spare part replacement I will visit these service centres, so that I get genuine parts.

On 14th January 2012, I gave my bike for repair at the so called MAX Motors Hero Honda (or Hero Motocorp) service centre to get my handle break lever and indicator light replaced:

1. First of all they tried to ignore me as it was Saturday and they were busy in the bikes that has to be serviced and involves much huge cost as compared to mine.

2. After standing for an hour I my bike was taken for repair.

3. They did a good job is replacing both the required replacements, shocked when received the bills. They had charged me twice for the indicator bulb. On asking question on the same got a answer that the first bulb the replaced got fused immediately, so the used another bulb (Was this my fault).

4. As expected, billing has to be huge for replacing the bulb and the break lever Rs. 360.

5. Another shocker when they I left the place with my bike I later noticed that the handle break cover was missing, which was there earlier. When asked about the same to the owner got an expected answer, it was not there when the bike was given and they can’t do anything on this. Next time will have to take the photograph of bike from all the angles before handing it over to them.

One intelligent and wise advice to all Hero Honda bike owners. Please do not visit MAX Motors Hero Honda service centre for any repairs or servicing. Only visit them when you need any spare parts, buy the spare part from them buy get it replaced from roadside garage. ALL THE BEST if you do not want to take this advice.

I have purchased the bike passion pro-10 drum self cast on (26.12.2010) by PASUPATI MOTOR ADHCHINI NEW DELHI
TODAY DATE IS 16/01/2012 , AND VERY FIRST DAY I AM FACING WHEEL ALIGNMENT OR BALANCING PROBLEM
IN EACH SERVICE I MENTION ON JOB CARD BUT RESULT FOUND THE SAME ,NOBODY FROM THE ENTIRE TEAM WILL ABLE TO RECTIFY THE SAME EVEN I CHANGE THE SERVICE CENTER FROM GURGAON TO DELHI BUT THE RESULT SAME NOT ONLY THIS SAME STATUS FOR ACCESSORIES OF TAIL LIGHT WHICH WILL NOT PROVIDED BY YOUR CENTER
AT LAST I SO MUCH DISSATISFIED NOT TAKEN YOUR LAST FREE SERVICE........ PLS TAKE STRICT ACTION FOR THIS COMPLAINT ASAP, OTHERWISE I`LL GO TO CONSUMER FORM....

THANKING YOU
VIJAY SINGH
[protected]

Hello every one..
hope you are doing fine..
my problem is with Hero moto corp's Services...
on august 2011 i had purchased Herohonda Pleasure from JCT motors, which is 30 Kms from my home, Nearest Sub dealer is ASHy motors(2Kms) Balaramapuram, since at that time ASHY had shortage so i approached JCT motors.
when i gone there to avail free service they humiliated me saying they will not service the vehicle because it is not purchased from there.
Also i contacted the Cochin hero moto corp office N times..will give you the number of the same office..
no one is responding
[protected]
[protected]
[protected]

If ASHy is not doing any services then why the company allowed to use ther logo ?
is this customer satisfaction of Hero moto corp.?

also at the ime of purchase JCT said me that they will send one privilege card to me, since 6 months i am waiting for the same..
when i inquired they(JCT) are saying Company is lagging what is this??hope my card is not used by any other customer/relatives of hero moto corp and earning the benefits.
at this time i want to paste here the mission statement of the company..

"Hero MotoCorp's mission is to become a global enterprise fulfilling its customers' needs and aspirations for mobility, setting benchmarks in technology, styling and quality so that it converts its customers into its brand advocates. The company will provide an engaging environment for its people to perform to their true potential. It will continue its focus on value creation and enduring relationships with its partners."

Any one who is working with HEro Moto Corp should be ashamed
if not possible..

pls take my vehicle and give my money back.

thank you
Rahul g nair
[protected]

FROM -- P.SREEJITH

REF--- PROBLUM FOR HERO HONDA SPLENDOR PRO
TN 01BK 0109

dear sir
I Am sreejith from coimbatore-
i had purchased splendor pro on 27/11/2011 from Coimbatore MRG Dealer-Was completed 2 free service( meter reading 2650 KM- )this time your dealer performance was very bad -- water service so bad they don't clean in side the mudguard-After i show to supervisor again they do the water wash -they don't put grease in lubricate point witch you show in the manual -Now their was one problem in chain assembly that while running sound was coming - i show to MRG they told me chain was loose -then they adjust the chain –but it was so tight - while running very vibration and chain rubbing sound coming – again I wend to your dealer MRG they put oil and told me that it will clear after 2 or 3 days – after one week chain was loose -- the same problem I am facing 4 time I wend to u r dealer – but no solution – I know the problem –because I am mechanical engineer - problem is sprocket was bend while running ½ round was smooth and ½ round was very tights- problem attend bysupervisor --chain adjustment is complete over – I ask the MRG nest time how u will adjust the nut – they reply me they cut the chain and put link -


I WANT TO KNOW 2650 KM RUN VEHICLE WE WANT TO PUT LINK ON CHAIN

MRG is feed back was very bad &service so bad –
Iam running hero Honda from 1989 but I won’t face such a problem so far

How can I clear the problem – or I will return the vehicle
I send mail to Chennai hero Honda office last week but no replay so far

Please help me to solve my problem my ph no [protected]


DEAR SIR

I WAS GIVAN THE COMPLAINT ON 07/1/2012 - AS SAME PROBLEM -- I WAS NOT GET ANY REPLY FROM ANY BUDDY - WHAT I HAVE TO DO -- HOW I WILL SOLE THE PROBLEM - IF I GIVEN COMPLIANT TO CONSUMER DEPT IAM NOT GET ANY ACTION AND I DON'T CLEAR MY PROBLEM - WHAT IS THIS SIR --PL HELP ME

i am dinesh dhaka,

i have serviced my hero honda splendor pro. in Yuva motor. i am very much disappoint about the behaviour of workshop employee and managers also.

please look into the matter about the showroom. i dont want to go there anytime.

My Vehicle Details
HR51AN4040
[protected]
[protected]

My name is Aamir Iqbal, I'm living in ghaziabad (U.P.). I purchased CBZ Extreme 2011 model From shahibabad Ghaziabad . I'm not satisfied with my bike because of it's leakage from the lower side of the engine , i told them about it many time but they don't take it seriously , they called me to the workshop 4-5 times but the problem is not solved ,my bike facing the same problem afterthat due to that my engine make noise very loudly. So, I request to you to take about my problem, I'm waiting for your reply & my Contact no.[protected].

Yours Faithfully,
Aamir Iqbal

Dear Sir/Mam,

I had problem with my new Passion Pro which I have purchased on 7/12/2011 @ Venkanna Motors Patancheru, Hyderabad.
The vehicle is getting frequently Stopped when excellator is slowed down.
i have visited the Show room on 14/12/2011 and the service people attended the requested and he told that there is a problem in Excellator cable problem and he Adjusted that problem.
Today 15/12/2011 also I had faced the same problem, Again I visited the same show room which I have took the vehicle .

The Show room Sales Manager(Srinivas,Sri Venkanna Motors,Patancheru,Hyderabad) behaved Very rudely and he stated the following words.
1. This is my show room who the held are you asking me and if you have any concerns go & talk with manufactures(Hero)?
(If we need to approach manufacturers for this kind of problems why do you require branded showroom like this we can book online and get it delivered to our doorsteps.)
2. He asked me to go out of the show room. is this way to talk to customer ? this is not a free vehicle or gifted vehicle.
we look for the brand and purchase the vehicle. I am really surprised to face such a kind of people appointed in your show rooms

Unnecessarily we will not argue with the showroom people unless otherwise the problem is very critical. In fact this kind of conversation will kill my time.

AS a branded Manufactures I hope you will understand the problem and solve it ASAP.

I would like you to take strong action against on this Sales Manager (Srinivas) as I being customer feel that I have been neglected.

As Hero Honda Is branded vehicle manufactures I definitely feel that proper necessary action will be taken in solving my problem.

Vehicle Information:
Customer Name : KANAKALINGESWARA RAO BATHINA
Vehicle Model : Hero Honda Passion Pro (Self with Spokes)
Engine# HA10EDBGL69571
Chassis# MBLHA10EVBGL02300
Date of Purchase:07/12/2011

Showroom Details:
Sri Venkanna Motors Pvt Ltd
Plot No.26,Ramachandra Reddy Colony,NH-9,Ramachandra Puram
Patancheru Medak – 502032
Contact#[protected]

Please feel free to contact me in any time.

Thanks
Vara Prasad Bathina
Contact Num:[protected]

i have purchased a Hero Honda Pleasure vehicle in the month of August2011 from Venkateshwara Motors,Ashok Nagar,Hyderabad.i feel that the vehicle has a manufacturing defect/unable to find a solution to the problem as the vehicle even after complaining about the problem 3 times the vehicle still shakes when the speed of the vehicle exceeds 40Km & after a recent service a new problem started as the vehicle's speed is not going beyond 30,giving jerks & stopping the engine as if out of fuel,i am fedup with the service rendered by HeroMotoCorp even after complaining many times.
please do the needfull,
Avinash Reddy,
Hyderabad,
[protected].

Dear Sir,

I once trusted the name Hero Honda....
But recently due to the unpleasant events that took place at ur authorized service centre Kamal Automobile Khairthal , Alwar, Rajasthan, I am very disappointed.I didn't ever think that i will ever cross through this kind of harrasment.

I purchased Hero Motorcorp Passion pro last Year thinking that Hero honda is a very good brand, But, Now i m totally unsatisfied. My bike's Digital meter is not working and as its under warranty, i went to authorised dealer in alwar as mentioned above. But I am Following up with him from last 3 months. He is not responding to any of my complaint. So, in last i am writting to you. Let us c whether you can do anything or not.

I would realy appreciate if you can please do the needful.


Regards
Ajeet Singh
[protected]

Dear Sir,

It is to inform you that i am using ur Hero Honda Passion Pro From last 1 year. My Bike's Digital meter Is not working, so i complained before 3.5 Months in Khertal (KAMAL AUTOMOBILES-An agency of HERO MOTOR CORP). But, Still there that meter is not made available to me. So, I would realy appreciate if you can do the needful asap.

Regards and Best Wishes
Ajeet Singh
[protected]

I Have drop my Hero honda splendor pro bike for service with engine oil change,They provided me bill for oil change but they had not changed the oil. Soon in a week oil drained and engine made noise and trouble.I hand over ed it for the problem.It was over a month and they still not give my bike back, and they are blaming me for the problem.

This is to bring to your notice that I have purchased Hero honda CBZ Xtreme
(Double Disc) on October 26, 2011 from Aher Motors Kalyan(Hero Honda
Authorised showroom). But, from day one, I am facing lots of problem i. e.
Overheating of Back disc and tyre (in 2-3 kms running also), Air leakage
from tyres - 10-15pound air leakage in every 24 hrs.I am doing follow up with Aher motors. Even I kept my bike at Aher motors
for servicing and problem solving for 2-3 days. But, there is no use.
Still, I am facing same problems.

There is an one HERO MOTOR CORP showroom in the ranga reddy disrtict of hyderabad,where people are taking 20 rupee extra after the free bike servicing saying that its an oiling & greasing charge,which doesn.t make sense as because if we are taking free service then its understood that oiling & greasing charge comes under it.I have already done the complaint to the HERO MOTOR CORP 5 times through mails & phone call,but they are not taking it seriously & didnt even reply for this.please take an action against them


The dealer name is CENTURY MOTORS,where this thing is going on

Dear Sir,
I have earlier given a complaint on Saturday regarding the service today I have received the call from the service center stating that my a accelerator wire is jam I am very shock to hear that in-spite of taking a brand new bike the wire get spoil within 6-8 months it is better to buy a old bike I have earlier used CD 100 for at least for 10 year but never had wire which was old but it is happening in new brand bike.
I do like someone to look into matter and do the needful.
Regards
Shafiq
[protected]

It is bring to your kind notice that the employee namely Mr.Aftab working in J&K Motors MA Road Srinagar, has no characters or has rued behavior with customers. He has no customer satisfaction and is misbehaving with customers...
Thanxxxx

Aasif Khan
[protected]

Hello,

I have purchased a hero motorcycle in the year 2006 and Hero Honda Hunk in 2008 from Lakshmi motors(dealer) . I am a loyal customer of Hero Honda since past 10 years. But since i bought this Achiever 2006 model and Hunk 2008 Model i have always face very bad experience in getting the spare parts, every time i give my bike for servicing dealer will say there is no stock of spare parts and keep my bike for 2 to 3 days. And now its been 2 months i am asking each and every dealer in Hyderabad to get me a visor and some of Hunk spare parts non of the dealer is giving me a proper response just they are hanging up the phone on my face.

When they have a product in the market how come they don't keep the spare parts. its really a epithetic service of Dealer's in Hyderabad and dealers blame the company. I am looking forward to see company will give me the needful help

Thanks and regards
Sanjeev singh
[protected]