Hero MotoCorp Complaints & Reviews

TO,
Customer Care Centre
Hero Moto corp Ltd( HERO)
Sub:-Complaint for defect in vehicle (PLEASURE) Vehicle-no MH-16 AR-1396 Date of purchase 04/04/2011
Detective Part Covered Sr.no.72 PIPE FR FORK/ASSY.L/R/FORKCOMP.FRONT (FRAME)
Details-
1) MODEL- PLEASURE PLNJ DRS BLK
2) COLOUR-BLACK
3) CHASSIS NO- MBLJF16EDBGC16332
4) ENGINE NO-JF16EBBGC15974
5) TAX-INVOICE NO-P/26 DATE-04/04/2011
6)HYPOTHECATED TO-………. NO-H.P.A………
7)INSURANCE THROUGH-RELIANCE GENERAL INSURANCE CO.LTD.PUNE
8) AUTHORISED DEALER –M/S-SAIDEEP AUTOMOBILES PVT LTD. SARJEPURA AHMEDNAGER-414001.
**MAINLY**-EXTENDED WARRANTY **EXPIRES ON-04/04/2014


Respected sir,
I purchase your Hero Honda make model-Pleasure vehicle registration no & date-MH-16 AR-1396.& 05/04/2011.the vehicle was serviced given you authorized dealer Ms- SAIDEEP AUTOMOBILES PVT LTD. SARJEPURA AHMEDNAGER-414001.
Date 25/02/2012 when we are having the problem in vehicle for fork out, when we contacted to your dealer for the problem, he informed us that fork is not under warranty for out & they showing me your Owner manual Terms & conditions, warranty details.
LIMITATIONS OF WARRANTY, SHALL NOT APPLY AS PER- SR-NO (3).
Details of sr.no-(3) is To normal wear & tear components (like brake shoes, clutch shoes, drive belt, bulbs, electrical wiring, filter, spark plug, …………………………...⇄ parts breakage & wheel rim for misalignment/bend.
If you saw warranty was them on fork still your dealer given us a letter stating that customer will not get the fork in warranty but, customer has to go for insurance claim, for replacement.
It shows that un necessarily ?why ? we should go to claim in insurance for fork ? & more over there is no accident of our vehicle, this is wrong practice of dealer for forwarding this type of warranty claims in insurances due to this customer is suffering the problems & loss of times also.
We obtain such letter from the letter from the dealers representative
Mr.Bhupinder Singh work manager who has given such letter to claim the fork I insurance?.I am enclosing the scan cope of letter, whatever this fork is not under warranty ? if not why it is covered under extended warranty see on page 10. & sr. no-72. Your dealer unnecessarily forcing us to go for consumer forum to get the justice, shall are we go to the consumer forum &if yes all responsibilities will lie on your side.
To avoid such action, I request you & kindly look in to the matter & arrange to replace the fork at earlist.i suffering very daddy to attend my duties.pl note that copes to mails sending as below.
1) One cope we are also sending to your Customer care at factory Delhi, for information & necessary action.
2) West zone wakdewadi Mumbai –pune road, pune
3) Reliance General Insurance.Co.Ltd(Registered office/policy office) at Mumbai.400001&400031.
4) Policy servicing office.Ahmedagar-414001.
My name & address as below.
Sayed Aejaz Yusuf.
3597, manik chowk,
B/H.Turabi masjid
Ahmednagar (M.S)
Cell no-[protected]/[protected]
Note – Hope you will take immediate action.
Regards,
Sayed.A.Y.
Date -25/02/2012

Dear Sir/Madam,

I have purchased a Hero Honda Passion Pro bike on 24.04.2011, vehicle no KL11 AH/8152, Engine no HA10EDBHC42629, purchased from Koyenko mobikes i am not satisfied with the service given.

1st Service - job card: 2213
Chain adjustment nut missing. after one week disturbed sound from the chain socket. The same chain adjustment nut was fitted by near by workshop & same was reported to Mr.Mohanan service manager.

3rd Service - Job card:9742 FF5975 Horn & battery not checked, battery not having charge, not checked by the service engineer before delivering of the same.

4th Service dt. 12.04.2012 Job card 442 EG 273
They said they have done the oil change, water servicing and consumables has changed, when i went to take my vehicle i noticed that not a work was done.

5th Service dt. 24.04.2012

After ten days i have given for the same service but service not done by the service engineer. from the customer care they have said your vehicle work is over. but no a service is done .? They have done the same as 4th service


"Sir what is the difference between Local service & Company Service". Now the Local service are giving better service than company service. i[censored] are not caring customers i can refer my family friends & colleagues to the local service team for the better service. i[censored] are not giving me better service i will go to consumer court against company & dealer

We are expecting better service from company
Regards,
Hamsa koya
Mob: [protected]
Email id: [protected]@gmail.com

Dear sir,
I puechase a hero honda splender + motercycle in feb.2011.I am not satisfy.his average his average is 38~42 km/ltr.This is repeated problem on feb, 2011 ~ till date .please solve my problem.






Regards :-

Sudesh kumar

I bought new bike HERO extreme recently(on26may2014)TN 37CH9561 and used it only for 2850km accelerator wire got cut when i was riding in traffic Hero motors have to compensate my loss

regards:
rajkumar
phone no [protected]

HERO MOTO CORP LTD. — NON RESPONSE AFTER SUBMITTING COMPLAINT

Dear Sir, DATE:[protected]
I have purchased HH Splendor+ on dated[protected] from Laxmi Autos Tryans Yamuna colony Agra. . Till then I have serviced 3 free in nos. one at Laxmi autos, next 2 at Atma ram enterprises. Bike’s total running from the date of sale is just only 1375 km. I am facing problem regarding rusting on painted parts, i.e. Chain covers lower side. The photograph of defected parts is attached for your kind perusal.
In Agra at atma ram enterprises at bhagwan talkies crossing, works manager surrendered he cannot change without approval of ASM. Please see it and give instruction to WM for changing defected parts.
Nobody is taking interest in above matter. From bottom to top in dealership.
The details of service record are as follows:
I st service 2 nd service 3rd service
25-04-11 249km [protected] 997 km [protected] 1332KM

CHASSIS NO. . MBLHA102AHM12057 ENGINE NO. HA10FAHM34207
Hope, you will take this matter as a repo of hero Moto corp.

Thanks with warm regards
Praveen Sharma
[protected], [protected] Agra

costumers service was very worst.me also very disappointed due to harsh speech, handling and late responses.pl cancel its dealership or else pl advise how to handle costumers

Regional office know all this activities, it a way to handle the customer ?
verry bad services

I am a customer in Annapurna motors(Bellary, Karnataka).I am the old customer every 3 months once i am going to check my vehicle(no is KA34 W386) i am not satisfied with them service. And they are not managing proper spare parts service while they are doing like this i don't know. I am pleasing to inform u please advise them for better service...

24/05/2012 i was service my spl+ on your services authorized in palani Muthuraja Motors but not clear my compliant the same problem will be continues for after service i was tell the service engineers not response the problems ple what can i do sir reply me. back side wheel noice for the wheel sir

Dear sir / mam.

This is me Hariharan mailing from Erode in Tamilnadu,

I have mailed you to know the solution for my bike...

I bought a new CBZ EXTREME DSS ALLOY BLACK bike in Erode, Sri Sendil Autos on 15th September 2011.

It was really happiest moment for me, I had a passion on that bike too.

From the date of 10/11/12 there is a abnormal sound coming from engine.

I gave the bike to the service in SENDIL AUTO SERVICE CENTER on 19/12/11 from that date till now the noise which is coming from the engine is not been arrested...

Now I am really fed up with that up-normal noise.i doesn’t like to ride the bike.

Though I am doing own business, I have the necessity of travelling, so I am using the bike with un-comfortable travel.

I am giving my bike for servicing in Sendil autos only, this is the 4th bike we bought from this HERO outlet for my family alone, and there was no complaint about other bikes.

BIKE DETAILS:

We have CD DOWN TN 33 AB 0011 (Sendil autos, Erode)
Super splendour TN 33 AP 3768 (Sendil autos, Erode)
Splendour+ TN 56 A 5235 (MSK Motors, Erode)
CBZ EXTREME TN 33 AV 4119 (Sendil autos)

But only in this new CBZ EXTREME having so many problems.

We used to prefer Hero Honda only ..

But this cbz bike noise problem is not been cured for past 7 months (Dec2011 – June 2012)
For the past 7 months I am struggling with this vehicle.

In that service mechanic also have changed most of the Spares in engine.

I have all the details (invoice copy of all the service) about the spares, which is been changed in my bike engine.

They have opened the engine due to rectifying the problem of abnormal noise.

They convinced me that abnormal noice will be arrested, but still after those 4 services are been over, yet they could not cure the problem. All my 6 services is over.my riding km s 12, 530 now..

I don’t want to ride the bike without satisfaction,

Now I need the solution for my requirement.

Details about CBZ EXTREME

Engine No: KC12EDBGG17000
FRAME NO: MBLKC12EEBGG05463
REG NO : TN 33 AV 411.

I Request you to look into the complaints to avoid loosing valuable customers...

thanks for spending your valuable time for me ...


wit regards,
P.HARIHARAN. ( [protected])
[protected]@gmail.com

The same behaviour at their servicing center too(Venkanna Motors -Patancheru, Hyderabad) just below that show room. They do not service the bikes properly. They do not fix the problems which we said nor even fit properly the items(side fiber plastic) which are removed while servicing and more over I am asked to come back after 3 days for water wash though that comes under normal servicing. They charge extra for even small items. I felt better service the bike with private servicing centers instead of this showroom servicing center.

Hero motors should take care/action else these kind of things may show effect on them which is already struggling to survive after detaching from Honda.

I am Lakshmi Reddy from potaldurthi, I was given bike(passion pro) for
first service on 13'th feb 2012, I was listed my problems clearly front left chasuble oil
leak
I was taken away my vehicle after completed service by that time I was
checked with service representative he said we had done your problems
Next day onwards the oil leak is higher than before they resolved the
problem that means they are not doing properly, Even they are not done
water wash completely, When I was asked them they replied we don't have
cloth for cleaning bikes.
Is this right way to do the things like that ..(it's brand new vehicle with
in one month oil leak problem we are facing but not yet resolved the
problems.)
For servicing also we need to more time we are coming for check in bikes,
here also no order if people comes with recommendations service advisers
first their bikes are going to check in .
If Your showroom has that much facility then please arrange a board here is
recommendation candidates vehicles check in other area accepted normal
people they have wait as much as long time .
We don't have much time to rotate multiple times around service center for
resolving same problem for brand new vehicles.
*Its symbolism for going down brand in market .because of service center
people behavior. *

SRI GOPAL AUTO SERVICE,

10/287, Mydukur Road, Near Rtc Bus Stand,
Proddatur - 516360,
Andhra Pradesh

Phone:[protected]/243850

Mobile No:

Fax:

Email: [protected]@srigopalautoservice.com

It is very bad i wnt my bike in good condition