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Hi Reach Broadband Complaints & Reviews

hireachbroadband.com
1
Updated: Jul 25, 2023
Complaints 262
Resolved
6
Unresolved
256
Bad 😕 It seems that Hi Reach Broadband has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Hi Reach Broadband reviews & complaints page 11

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B
Banu k
May 3, 2020
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poor internet and frequent disconnection

In a month more than 10 days there is internet disconnection and remaining days poor internet.
Very rude customer service....
+2 photos
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Banu k
Apr 28, 2020
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regarding refund

Paid for data top-up.my money has been deducted but didn't receive data.
Moreover they never respond to emails and never lift calls.
Worst service...
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R
Raghavender Chowdam
Apr 18, 2020
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not providing at least 5% of service

Address: Head Office : H.no 5-5-126/1, Plot No:55, Hills Colony, Vanasthalipuram, Hyderabad-500 070 Telangana, India.

Hi reach brad band pvt ltd
an internet provider
iam paying for 100 mbps
they are not providing at least of 5 mbps
daily signal breaks
complain daily but not implement in your service...
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P
Prajwalatha
Apr 13, 2020
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wifi

Address: Karimnagar

They have taken year plan money but the network is poor and their customer care is not working properly...and wifi is not working from 2 days...they are not even trying to solve the problem...
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S
Sai Kishor28
from Hyderabad, Telangana
Mar 31, 2020
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service issue

Address: Hydershakote, Suncity, hyd, Hyderabad, Telangana, 500091

From today morning im not able use my internet now it has been 730pm but i got no damn response or clarity from the operators. Morning 10am i have called the technician, he said he will come but he switched off his mobile and no response after i gave complain to the customer care.. I know its locldown time but company need to serve till 6pm atleast from mornining we are not able to use Internet but you guys always need bill payment on time...
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P
Praveen0123
Mar 27, 2020
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internet suspended

Address: Khammam, Andhra Pradesh, 507101

Dear concern,

I have paid my bill through unpaid invoices as per discussion with your executive he will come and collect the amount but somehow he was not able to come due to the situation now with out intimation my internet got suspended i paid bill and it was debited through my account but still it showing in unpaid bills and my connection was in suspended. And also your executives even don;t know how to answer the customer....
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R
rnkverma
Mar 25, 2020
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network issue

Address: Bhel township RC puram, East Godavari, Andhra Pradesh, 502032

After few days of installation of new connection the internet connections issues arises frequently, and now the connection issue takes whole the day or two days, I register many complaints personally on its site after login and even call coustomer care multiple times they said wait for I hour. Waited for another hour.. Called and then i was told that there is some wiring issue in that area and it will be resolved today... NOT YET RESOLVED......
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A
amp1990
Jan 10, 2020
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worst internet service and customer care service

Address: Uppal,Hyderabad,Telangana, 500039

After every 3-4 days, internet supply is getting disconnect for 1 day. I have complained to customer care number of time, no one is taking proper response. Every time they all have same answer sorry for this sir, we are looking into this.

Suggesting everyone if you want internet on regular basis/working purpose, don't go with this service. It will badly affect....
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S
Sarath Chandra Peddyreddy
from Mumbai, Maharashtra
Nov 6, 2019
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took the money for new connection, but did not give the connection.

Address: BHEL METRO ENCLAVE, 502319

I have approached the hireach broad band for new coonection on 5th october 2019. An agent came to my house within 2 hours and took the money (Rs.5900) for new connection on the same day.

Later, he stop picking my calls. It's been more than a month. But not received the connection.

As they failed to provide the connection i would like to take my money back....
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R
Riz23
from Delhi, Delhi
Oct 23, 2019
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pathetic service

I am a user of this pathetic internet service provider called hi reach broad band.
The internet facility is not working from two days. Even after complaining several times to costumer care about the problem, the technician neither called nor turned up. The costumer care employees are like "bhagwan pe bharosa rakho" type. They just says we will inform the technician. I recommend not to go for this pathetic internet provider....
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Luckyca
from Hyderabad, Telangana
Oct 23, 2019
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unable to access wifi, even money was not refunded

Address: Warangal

Below are the details of the issue.

Customer id: aruna1001
Address : radhika residency, b. N. Reddy nagar, hyderabad
Complaint number : 2422327
Complaint date : october 14, 2019
Issue : unable to access wifi

Issue discussions till date
1. I have not renewed the account for almost past 1 year.
Because o[censored]rgent requirement, i have called customer care of hireach and inquired...
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A
adarsh_sh131
from Mumbai, Maharashtra
Sep 16, 2019
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internet issue and customer care executive complaint

Address: Opp. Panama godowns, Vanasthaliupuram, Rangareddy, Andhra Pradesh, 500070

User ID: adarsh_sh131

From past 1 month I'm frequently having issues with internet connection. I had tocall customer service multiple times and the technical doesn't even turn up or call. The customer care executive lady is so rude that she dont even listen to me and keep on repeating the same thing that wait for 1 hour, wait for 1 hour..like a recorder she keeps repeating and then disconnects the call. This is how the customer...
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E
Eshwar734
from Hyderabad, Telangana
Sep 8, 2019
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internet is down everyday between 2 to 5 and not one responds

Address: Sirimalle nagar colony,attapur, Hyderabad, Telangana, 500048

Hi,

I am staying in sirinallenagar colony, attapur and facing freequent disconnection of internet daily between 2pm to 5 pm and no customer support cares and responds

This is happening daily and recently i have registered a complaint in their app but later i found they dont care about complaints registered in apps and again i called their customer service to explain about the issue and they are really respectless...
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A
arun2792g
from Mumbai, Maharashtra
Aug 7, 2019
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no customer service provided

Address: Rangareddy, Andhra Pradesh, 500070

Am facing a internet issue from 3 days (5 aug 2019), tried reaching multiple times to customer care, they just say issue will get resolve in 1 hour or by end of the day or i wll receive a call back from technician. But no resolution was provided yet. It's a 3rd day today, till now no resolution provided. Sent mail to [protected]@hireachbroadband.com and [protected]@hireachbroadband.com but no repli from them yet....
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A
Ashwinkumar Boosani
from Hyderabad, Telangana
Jul 21, 2019
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without resolving the issue tickets got closed.

Address: 500039

Hello team, i have raised n number of tickets on my issue. But no one is taking care & simply they are closing the tickets & company will charge the amount correctly and if we dint pay the bill by 2 nd of every month they will disconnect the connection but they wont bother about the customer issues. With in a month we have to contact to the customer care for more than 15 times. Complain num: 2285308 & 2285655. If we try to reach out the technical...
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sr2345
from Hyderabad, Telangana
Jul 18, 2019
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hireach is not willing to refund my money

Address: Sun city, 500091
Website: www.hireachbroadband.com

Hi, i have got hireach internet connection (3 months package) 7 days back in sun city, bandlaguda area. I am getting frequent router disconnections. First, one representative came and said that ip is not releasing from my tp-link router and i have to upgrade my router's firmware. I did what he told and it started working. But again after 2 days i got the same issue and now they are saying i have to change my router.

I had used...
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Prudvi Jainu
from Bareilly, Uttar Pradesh
Jul 17, 2019
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service interruption and no response

Address: Hyderabad, Telangana, 500072

From yesterday[protected] morning net is not working when contact cs number -[protected] same day they said it will be resolve in 1hr without complete service problem they closed my complaint and till this evening i made n number of calls to cs number but still its not resolved and finally i got local in charge number but he is also not picking the call and when ask cs executive for two days they have to extent service in my plan but they...
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Paresh Garimilla
from Hyderabad, Telangana
Jul 7, 2019
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improper connection to wifi

Address: Warangal, Andhra Pradesh, 506002

We have complained to your service providers, from around one month there is no reply we are unable to connect to our wifi network. We have complained to hyderabad service center also, but there is no reply.
We are tired of this at least refund our money back.
We have the whole complaint details, if you do not take any action we will go to consumer court.

Paresh_wgl
Svn road warangal...
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[email protected]
from Mumbai, Maharashtra
Jul 1, 2019
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I want refund of my payment towards internet connection

Address: BHAGATHNAGAR, Karimnagar, Andhra Pradesh, 505001

Sir,
I had requested the customer care executives to shift my Broadband connection since one week. But nobody has responded in time. And came to me after 3 days and asked me about shifting charges of Rs. 1416/- and the same has been paid to one of your executive who has promised me that the shifing will be done in one day only. But nothing has happened. When we requested the customer care they told that today the shifting will be...
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P
parameswararao.gude
from Delhi, Delhi
Jun 24, 2019
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for new connection too delay

Address: Bn reddy nagar, Hyderabad, Telangana, 500079

I paramesh, i paid the money 21/06/2019, 4250/-, target date (Connection) 23/06/2019. But didnt give the connection yet. They or not lift the phones, i called customer service, they also forward to one hour and hour. Finnalky no progress.. I contacted anthor network, they told give me two hours i will fix the connection. Of course you have lot of connections, but you didn't complete the target dates. Why i can choose this. Its very foolish...
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