Hindustan Petroleum Corporation [HPCL] Complaints & Reviews

I reached the hp petroleum at gopalpura jaipur nd i said to salesman that please fill the fuel of rs 2100 in my vehicle which is mahindra scorpio whose vehicle no is rj14 ul 7676 and please give the bill after filling but when i checked in between the road diesel quantity is very less and the bill is on wrong timing one and half hour after from the filling time of fuel and there is no vehicle no on bill, when i go back they refused to talk with me and starting fighting and abusing. Please take suitable actions.

Payment was done through UPI as per their website but cylinder was not booked. Now its been 5 days, they have not processed the refund. Also they closed my first complaint without resolving it with the comments "Issue has been resolved as confirmed by you", which I never confirmed.

I've already raised complaint twice on the complaint website.

First complaint number: CAS-57139-P7N6C8
Second Complaint number: CAS-59352-W2X0M5

First complaint was closed without the resolution and my confirmation. Second complaint is still active.

Issue is that, I was trying to book a cylinder online and made the payment online through UPI. After the payment was done, cylinder was not booked. When I raised the complaint, someone from the agency called and informed that the amount will be refunded after sometime but its been 5 days now and no refund has been received.

Attached is the screenshot of the payment confirmation. Can you please help me with this?

Their chat support is useless.. I was never connected to any executive on [protected]

Hi

I am anita devi (Consumer no-610691). I have hp gas connection. Now, my account is blocked. As i had not booked gas cylinder during last 80 days. I was not able to book the gas cylinder because my account was block. I have already written application to my gas agency - nandi gramin vitrak (Madhubani) to unlock my account.

Kindly, un lock it as soon as possible.

Thanks...

I have booked the LPG refill request on 20 August through online payment. The cylinder delivered on 27 August and the person charged Rs. 50/- for delivery which is just 3 km away from distributor office in Ambalapuzha. The delivery person have not given cash memo also. I have not received any kind of intimation for delivery of gas cylinder neither informed for extra charges.

Deactivate my give up subsidy i am ramhari gaikwad as a consumer of hp gas. By mistake i am wrongly clicked give up subsidy. I am not getting any subsidy then. I kindly request you to deactivate give up subsidy. I want to avail subsidy cylinders. So please deactivate from out of subsidy. Pls inform further what can i do to cancel the give up subsidy. Consumer name : ramhari gaikwad consumer no. 638636 domestic distributor: neeraj gas service, osmanabad 413501

I tried booking gas through https://myhpgas.in/myHPGas/HPGas/User/BookRefill.aspx

Money got deducted from bank account, but gas did not get booked.

Details below:
Consumer no : 615741
Consumer name : krishnadas
Date of booking - 26 august 2019
Time:11:08:03
Money deducted - 572.50
Transaction id[protected]
Sbiepay. [protected]@sbi

Hi i tried to make a payment of 572.5 using HP app on 24 aug 2019. the transaction got timed out but money credited from bank account

consumer number 606033
consumer name Shylaja KN

Beneficiary details are Name : SBIePay Mobile No : - Account No : XXXXXXXXX2091 IFSC Code : SBIN0016209 VPA : sbiepay.[protected]@sbi

my phone [protected]
nikhil.[protected]@live.com

I booked hp gas cylinder refill order on 17 august from HpGas mobile app and made a payment through Bhim UPI (HDFC bank).
The payment was made through the sbiepay (sbiepay.hpcl [protected]@sbi) as third part intermediate for the transaction. The amount of rs. 572.50/- has been debited from my bank but the gas cylinder is not booked, as the gas company has not received the said amount from your side.
Moreover, I did not receive any email or sms for transaction failure. Kindly look into the matter to process the refund of money, which is stuck in the pool account.

HP Gas consumer Number: 654250.

Kindly help me to get a refund of my money,

Hi, I was booking HP gas on-line using HP gas mobile app, the app is showing transaction failed but gas booking amount has been deducted from my ICICI Bank account and no gas is booked.
Consumer no. 674542
Transaction date. 24- Aug- 2019
Please find the attached documents.
Please refund my amount back to my ICICI bank account.

Dear hp authorities,

Hp gas delivery boy from ratna agencies kukatpally demands rs.20 or more extra every time they deliver. This is happening even after you pay online.

Is the bill amount excludes delivery charges? Are they not paid salaries? Does any agency doing this purpose fully?

They don’t ask, just demand.

I know there are thousands of complaints from many customers but i don’t see any action as it happened even today (24thaug 2019).

Please look into this for a stronger action else it might burst with huge penalty to hp anytime.

Thanks
Srinivas
[protected]

Standard chartered bank amount deducted but hp gas cylinder not booked

Dear sir/madam,
Kindly refer to my lpg id : 694401
And the transaction no.SBI4B7B759A7AB04349B46CFC3EA8EA746F

I booked a hp gas cylinder on 24 Aug 2019 from myhpgas app through you upi payment, the payment was made through the phone pay as 628rs for the transaction.
The amount of rs. 628/- has been debited from my bank but the gas cylinder is not booked, as the gas company has not received the said amount from your side.

More over i did mot receive any email or sms for transaction failure.
Kindly look into the matter personally, so that we may get our lpg cooking gas cylinder, for which i have paid.

Please find attachment of bank statement showing successful debit if the amount

Thanks & regards
Praveen
[protected]@gmail.com
[protected]

I made hp gas refill booking on 18/8/2019 for my consumer no.:606775 with Siddhi Gas booking agency Bettiah, West Champaran, Bihar (Distributor code 13747500. The booking confirmation message received on 18/8/19 prompted me to pay the price of refill online. The website prompted me to pay rs 681.87/- that was deducted from my State Bank of India A/C at citrusp*pushpam on 19/08/19. But i got the delivery on 22August 2019 on cash payment because the agency/distributer/delivery told me that they have not received the online payment. Please look into the matter and refund my deducted amount.

Hlw dear sir,
I m prashant kant from mainpuri (U. P.). Mere gaon usko dealership mili hai jiske paas koi land bhi nhi hai or group 1 me application form fillup kiya hua tha lekin fir bhi hp petroleum ne use bina soche smjhe dealership usko diya jabki vo to draw k time pr bhi nhi pahucha or usi ko de diya or ab vo jagah jagah land k liye ghum rha hai, jo person 6 month se is dealership k liye bhag daud kr rha hai or interest rakh rha hai or yanha tak ki draw k time bhi present hua jabhi hamaare paas sbhi cheez available bhi hai. Like as - land, land document, security amount & hp petrolpump ki file bhi tyaar krwa rkhi hai sir maine, please sir mera aapse request hai ki us person ki name dealership reject kre jiske pass land bhi available nhi hai blki plz sayad aap pahle land dekha le hamaare uske baad hme dealership de, aapki ati krpaa hogi

Sir Mera consumer number 653449 hai galti se give up subsidy ka button dab gaya ise deactivate Karna hai mai hp gas ka consumer hu will help you to help you find the best possible solution to your problem and to help you find the best possible solution to your problem and to help you find the best possible solution to your problem and to help you find

Hi, i, hp gas customer, having customer number 604423, registered mobile number [protected], tried booking a gas cylinder on 26th march 2019.

During this process rs. 689.00 amount was debited from my bank account but gas booking was not made. Myhpgas.in portal directed to esbi page where amount was deducted from my debit card. After that for same gas cylinder i have made cash payment of rs. 689.00 to sri venkatesha gas agency, address - shop no. 1 omkar heights sanjeevnagar, satpur - ambad link road nasik.

It has been more than 4.5 months but neither have i received the refund nor i see any process initiated by hpgas to refund the same. I was made complaints about 4 to 5 times to gas agency and hpgas customer care, but agency told me that payment is not refund by hpgas. Please told me how many more days or months should take hpgas to refund my amount.

Once again delay in delivery of refill booking, i had booked gas on 11/08/2019 and got an sms stating "hpgas bookingno 522157 cashmemo 1172384 dt 15.08.19 rs.572.50, is generated. Ezygas authentication code is 6188, plz share it to dboy upon delivery" however till date i have not received delivery of my refill.
Kindly check and take strong action against manju distributors

Consumer no 604134, praveena gas hyderabad
Got 2 cylinders on 14th may and 7th aug, till date not received the subsidy.
Previously updated my details as the booking was blocked by so.
Previously i had complained to you for late in updating the details and not posting the subsidy. Which was done partially..
Kindly resolve the problem
Consumer no 604134

My name is aseem kumar thawait. I have submitted my transfer voucher to sai chandra gas agency, raipur, chhattisgarh one month ago but till date they have not provided me the gas card and voucher. When call their landline number they always says we will inform but they never inform. Behavior of their staff is also not coustmer friendly. They even never pick up phone calls. Kindly look into the matter and resolve the issue as early as possible.

I called to enquire about the payback and drive track point against the fuel refuelling and instead he started arguing and misbehaving and said i will not give fuel to you do whatever you want to do and complain where ever you want to and i asked for the headoffice number for complaining he denyed for that also. I request you to look onto this issue and update me with the essential details

Hii my name is yusuf khan i am complaining against hp gas because i did'nt got subsidy from 2017 to 2018 because my account number was not linked to my aadhar card and now they are telling that u will not get that subsidy means they are doing corruption so i want my subsidy so please help me for this as soon as possible u can contact me on my email [protected]@gmail.com

Thanks