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Updated: Sep 5, 2025
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Hindustan Petroleum Corporation [HPCL] reviews & complaints page 61

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R
Raghvendra2019
from Delhi, Delhi
Aug 11, 2018
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Address: Ghaziabad, Uttar Pradesh, 201001

Icici bank — icici bank amount deducted but hp gas cylinder not booked

1 review
Raghvendra2019 on aug 11, 2018 mark as resolved
Customer id: 641711

Dear sir/madam,
Kindly refer to my lpg id : 641711
And the transaction no.[protected]

I booked a hp gas cylinder on 9 august from myhpgas.in portal through bhim upi (Icici bank), the payment was made through the sbiepay.com as third part intermediate for the transaction.
The amount of rs. 782.50/- has been debited from my bank but the gas cylinder is not booked, as the gas company has not received the said amount from your side.

More over i did mot receive any email or sms for transaction failure.
Kindly look into the matter personally, so that we may get our lpg cooking gas cylinder, for which i have paid.

Please find attachment of bank statement showing successful debit if the amount

Thanks & regards
Raghvendra
[protected]
[protected]@yahoo.com
+1 photos
Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
Aug 13, 2018
Updated by Raghvendra2019 Dear Sir,

Once again I try to online pay amount at 12 again same case happen.Please review both transaction issue and resolve asap.So i am able to get my cylinder.

I( my lpg id : 641711 ) try to booked a hp gas cylinder on 9 August & 12 August from myhpgas.in portal through BHIM UPI( ICICI Bank), the payment was made through the sbiepay.com as third part intermediate for the transaction.
The amount of Rs. 782.50/- has been debited from my bank both time (9 Aug & 12 Aug) but the gas cylinder is not booked.

As per your customer support response i discussed and review my transaction with my bank (ICICI Bank), He told me my both transaction is completed successfully at Bank end.
At 9-Aug-2018 when I booked cylinder before payment genrate Trans No- [protected] after pay online get bank transaction id[protected] but i don't get booking ID for it.

At 12-Aug-2018 when I booked cylinder before payment genrate Trans No- [protected] after pay online get bank transaction id[protected] but i don't get booking ID for it.

So once review at your end resolve my case as soon as possible.So i can feel comfortable to do online transaction from your portal.

I got below given msg from my bank side:

At 9-aug-2018
Dear Customer, acct xx9719 has been debited for Rs. 782.50 on 09-Aug-18 towards linked sbiepay.[protected]@sbi.UPI Ref no[protected].

At 12-aug-2018
Dear Customer, acct xx9719 has been debited for Rs. 782.50 on 12-Aug-18 towards linked sbiepay.[protected]@sbi.UPI Ref no[protected].

Kindly let me know if you still need any other information regarding this transaction.

Please find attachment of bank statement showing successful debit if the amount

Thanks & Regards
Raghvendra
[protected]
[protected]@gmail.com

View replies
Sir I have LPG connection with no 746227. The gas dealer for this connection is sri lalitha devi gas agencies, vijayawada, andhra pradesh .and I registered it in HP gas web site. Now I forgot my password. At that time I did not registered email I'd. Now how can I recovery my password
Reply
Respected authority,
We have been facing problems relating home service of HP gas service that they are charging extra money than what are assigned to a cylinder and they are fixing the cylinder at home and are not checking proper connections. Instead they give the cylinder at roadside and leave with extra money
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    sthalga
    from Pune, Maharashtra
    Aug 9, 2018
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    Address: Mumbai City, Maharashtra, 410210

    Dear Sir

    I have take gas connection from Prakash Gas Service in august 2017. My consumer number 646740. I also applied for gas subsidy which is applicable after first cylinder use.
    But I did not got any subsidy from last 4 cylinders. I ask them to process subsidy but they are saying that your account not link with your aadhar card thats why we are not able to process further.
    I visited so many time in bank and given request for link aadhar but I am facing same problem. In the month of june I speak to Bank of India branch manager (CBD Belapur)they told me that there no account active with out aadhar card.
    You just go to gas agency and request them to process for subsidy.
    At finally gas agency people told that your aadhar card is now linked with bank. now onward you will get subsidy amount in your account.
    I ask them for previous cylinders subsidy. they told me that its not our fault you will register you complaint on consumercomplaints.in
    +2 photos
    Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
    View replies
    My lpg consumer no.- 609784 name keerat prasad s/o bardani my subsidy not coming in my bank account my adhar no[protected] hpcl agency pankaj gas service in massage showing "adhar inactive in npci" pls resolve my problem.
    name- KAMLESH KUMAR GUPTA
    consumer no- 609784
    adhar no[protected]

    subsidy of hp gas not received from last month - Comment #3182226 - Image #0
    Reply
    At transportation time due to out of sight, original bonds were missing..
    Reply
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      N
      Niranjan Pednekar
      from Igatpuri, Maharashtra
      Aug 7, 2018
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      Address: North Goa, Goa, 403521

      Recently we have shifted to porvorim, goa for three year period, we are on leave licence agreement, can we apply for two gas cylinders using my leave licence agreement.

      On my name i have bpcl cylinder in mumbai which also will be used whenever i will go to mumbai, i dont want to surrender it.

      Let me know the procedure.

      With regards,
      Niranjan pednekar
      Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
      View replies
      My lpg consumer no.- 607416 name keerat prasad s/o bardani my subsidy not coming in my bank account my adhar no[protected] hpcl agency pankaj gas service in massage showing "adhar inactive in npci" pls resolve my problem.
      name- veerendra kumar
      consumer no- 607416
      adhar no[protected]

      new gas connection required in porvorim goa - Comment #3178664 - Image #0
      Reply
      Hi sir my mother name ismeena jainI have submitted aadhaar card in bank and adhaar is updated in my bank account but the NPCI status is still inactive. I have bank account in bank : state bank of india Account number : [protected], Ifsc code : sbin0011295 Adhaar number :[protected] So please update my account in NPCI. Thank u sir
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        D
        Dnyaneshwar Uttarwar
        from Hyderabad, Telangana
        Aug 7, 2018
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        Address: Hyderabad, Andhra Pradesh, 500049
        Website: HPCL

        While booking hp gas, amount got deducted from my icici bank account through upi transaction. But the gas is not booked and money also not refunded.
        Payed amount is rs.842 inr and was made payment through upi transaction powered by sbiepay.

        Consumer no : 611034
        Distributor code :madeenaguda hp gas agency[protected]
        Distributor name : madeenaguda hp gas agency[protected]
        Ibooking made date is 04-aug-2018.

        Please find the screenshot of transaction.
        +2 photos
        Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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          D
          Dnyaneshwar Uttarwar
          from Hyderabad, Telangana
          Aug 7, 2018
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          Address: Hyderabad, Andhra Pradesh, 500049

          While booking hp gas, my transaction got failed and amount got deducted from my icici bank account through tez upi. When can receive failed transaction amount.
          Failed amount is rs.842 inr and was made payment through upi transaction

          Consumer no : 611034
          Distributor code :madeenaguda hp gas agency[protected]
          Distributor name : madeenaguda hp gas agency

          Booking made date is 04-aug-2018.
          Upi reference no. Is[protected].
          Please find the attached screenshot of transaction.
          +2 photos
          Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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          Dear sir,
          I forgot my login I'd & password so
          if tray to login aap he asked email I'd but my email I'd is invalid show so I am not log in to online fayslity
          Reply
          How I can get new id &password my mo no [protected] mail id [protected]@gmail.com customer no 554256
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            S
            srk1445
            from Mumbai, Maharashtra
            Aug 1, 2018
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            Address: Mumbai City, Maharashtra, 400081

            Sir,

            i am an lpg gas consumer from hp, I have not been in receipt of subsidy of lpg refill to my bank account for over a period of 1 year from april 2017 till date total of 8 refills when called the consumer helpline of hp i was informed that I have been enrolled for "give it up" subsidy i.e. opt, i don't know how it happened its not only me many other persons are also facing the same issue

            my sincere request is to help me to reclaim my subsidy and get subsidized cylinders. as my household income is not so high to give up subsidy my details are as under.

            Dealer : Trimurti Gas Service (Mulund East)
            Consumer No: 98673
            LPG Id :[protected]
            email ID:[protected]@gmail.com
            Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
            View replies
            Sir
            I'm unable to open my hpgas application due to forgot my login id, when I reset my login id, not sent user name they are sent me only password bt I forgot my username, , I really hopeless...
            Please look this matter asap, please please look this matter...
            Registered email id is: satyajit.[protected]@outlook.com
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              N
              ngoetfs
              from Delhi, Delhi
              Aug 1, 2018
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              It has been observed in hindustaan petroleum pump located at geeta colony adjacent wall of sai memorial public school that the petroleum is distributed at high price in bottles which is totally illegal and may harm the society state or country means to say dangerous for security point of view
              Kindly take hard action in this regard
              Rajesh kumar
              [protected]
              Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
              View replies
              My lpg consumer no.- 603472 name veerendra kumar s/o saligram my subsidy not coming in my bank account my adhar no[protected] hpcl agency pankaj gas service in massage showing "adhar inactive in npci" pls resolve my problem.
              name- veerendra kumar
              consumer no- 603472
              adhar no[protected]

              regarding violation rules of distribution of petroleum and petroleum ppt - Comment #3175984 - Image #0
              Reply
              Sir i want cancellation give up subsidy.sir mistake से give up ho gya. I request pls cancel give up subsidy.

              regarding violation rules of distribution of petroleum and petroleum ppt - Comment #3180192 - Image #0
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                R
                Reetu Nandy
                from Raipur, Chhattisgarh
                Aug 1, 2018
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                Sir
                I have not received my dividend of 30 shares that i am holding o[censored]r company hpcl.
                I am i d / dp 12061200/ 00136164
                Your response in this regard is solicited at the earliest.   replace all
                Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                View replies
                I forget my hp gas login id and password my mobile no is [protected] and my consumer no is 613472 can u help me out with this problem my email is [protected]@gmail.com please tell me how can I find my mail id
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                  S
                  shyluhakim
                  from Thanjavur, Tamil Nadu
                  Jul 30, 2018
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                  Address: Thanjavur, Tamil Nadu

                  Sir my mobile number was missing, so i want to change my new number for booking cylinder. Pls kindly change my mobile number for booking. My consumer agency name "subhashri gas agency", thanjavur, tamilnadu. My consumer number is 610095 and consumer name was abdulhakim. J. My gas agency landline number is[protected]. My old number is [protected] to change this number to my new number [protected].
                  Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                  View replies
                  Sir wrong my id my correct id is [protected]@gmail.com consumerno 601428 state jammu and kashmir distic kupwara
                  Reply
                  Amjid's reply, Aug 1, 2018
                  Worng my id my correct id is [email protected] consumer no 601428
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                    P
                    pramod071964
                    from Bardoli, Gujarat
                    Jul 29, 2018
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                    Hpcl petrol pump,
                    Vasna road
                    Nr dmart,
                    Vadodara (Gujarat)

                    I hereby bring in your kind notice that the above said petrol pump have no proper services of air refilling since last 3 month.

                    Every time, customer has to meet to the manager operation with a request to refill air in their vehicle than one person will depute for that. Otherwise your salesman denied for that work.

                    Today, at 13.15 hrs after filling petrol in my vehicle, this instance happened with me forth time. Your mgr asked me why u r coming for air refilling when service is not available here today. As per discussion held i found that they r interested only in selling products & not for air filling.
                    His tone of talking was of very abusing manner. He said you can go another petrol pump of ioc, if not satisfied with us.

                    Sir, i am a old customer of your petrol pump & also a share holder of yr company.
                    Please improve your service & save your business.
                    Please instruct yr staff mainly yr manager. Regards.
                    Pramod kabra
                    Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                      K
                      K c kumawat
                      from Jaipur, Rajasthan
                      Jul 26, 2018
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                      not accepting coin of rs 10

                      Sir your company petrol pump savaliya seth located at jobner road near asalpur railway station not accepting coins of rs 10. I fill petrol of rs 105 and give coins of ra fifty of denomination ra 10 total coin 5 but salesman, manager and owner all are refused to accept coins. They also mention that you can do any complaint any where. If your want to take petrol give note not coins. Lam also have the vedio of discussion.
                      Please take...
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                      A
                      Ashishk93
                      from Morjim, Goa
                      Jul 24, 2018
                      Resolved
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                      Resolved

                      Address: 440018

                      Sir today on dated 24th of july 2018 i had purchased a petrol of rupees 50 from hp petrol pump of dosar vaishya square at nagpur. The petrol pump filler has filled the petrol of rupees only 49.67 and the shortage of rs 0.33 petrol lesser in my tank, i refused to accept this but he denied to fill a balance amount of petrol you are requested to please look into the matter and take a necessary action against him as he dishonest his duty and misbehave with a customer

                      I ashish dwivedi belongs from nagpur wishing to file a complaint against this petrol pump you may please contact me on my number [protected]
                      Jul 25, 2018
                      Complaint marked as Resolved 
                      Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                        K
                        ks.ajayverma
                        Jul 24, 2018
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                        Address: Pune, Maharashtra, 411057

                        Respected sir
                        I am one of the consumer of hp gas in pune maharashtra. There is a on line gas surrender facility, to this to create jihaan account. So i created jihaan account, but it is not activated. There is a message to me it follows as

                        We have sent you the activation mail on emailid : ks. [protected]@gmail.com.

                        But they haven't sent me the activation mail on my email id cited above. So please rectify my problem as early as possible.

                        Thanks,
                        Ajay verma
                        Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                        View replies
                        I am A. Nageswara rao, residing in Visakhapatnam Booked Gas refil with online payment through debit card on[protected] My account debited but your site showing
                        We are awaiting the response of your recent payment attempt (Transaction No. [protected]).
                        Please retry after 30 mins ... since two (2) days it is like this
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                          Reetu Nandy
                          from Raipur, Chhattisgarh
                          Jul 24, 2018
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                          Address: Kanpur, Uttar Pradesh, 208010

                          Sir
                          I am demat holder 1206120... Id 378481. I hold 150 shares of hpcl. Dividend declared on 22.5.18 and recorded 28.6.18 i havent received till date.
                          I solicit your support in this regard.

                          I am demat holder 1206120... Id 378481. I hold 150 shares of hpcl. Dividend declared on 22.5.18 and recorded 28.6.18 i havent received till date.
                          I solicit your support in this regard.

                          I am demat holder 1206120... Id 378481. I hold 150 shares of hpcl. Dividend declared on 22.5.18 and recorded 28.6.18 i havent received till date.
                          I solicit your support in this regard.   replace all   replace all
                          Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                            kumargau
                            from Nahan, Himachal Pradesh
                            Jul 21, 2018
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                            Address: Chandigarh, Chandigarh

                            My lpg subsidy not transfer in my account. They showing aadhar not active. Many times i contact bank & told to activate my adhar in my account but they said aadhar is already active. After when i check online in mylpg. in website there showing aadhar is active in bank but npci database is inactive...
                            Hp gas consumer no 634292
                            Account no [protected]
                            Ifsc code no - SBIN0050167
                            Branch code- 50167
                            Bank Name- STATE BANK OF INDIA
                            Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                              Pudari Yadagiri
                              from Rayachoti, Andhra Pradesh
                              Jul 20, 2018
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                              Address: Hyderabad, Andhra Pradesh, 500068
                              Website: myhpgas.in/myHPGas/HPGas/User/ConsumerConsole.aspx

                              Dear Sir/Madam,

                              This is to inform you that it was wrongly enrolled the “GIVE IT UP” SUBSIDY option for my LPG connection by one of my family members who is ignorant to understand English Words .So, I request you kindly to deactivate this enrollment, my Consumer No-662676. So that I can avail the LPG cylinders in subsidized prices. It's my humble request to kindly deactivate my “GIVEITUP” option and credit my subsidy in my account as I don’t want to lose my subsidy. I want to avail to subsidy cylinder. I am waiting for your sympathetic consideration at the earliest. Below are the HP Gas connection details

                              Pudari Yadagiri
                              Consumer No. : 662676
                              Consumer Id. : 2 [protected]
                              E-mail Id : [protected]@gmail.com
                              Phone Number : [protected]
                              +1 photos
                              Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                              View replies
                              At 11.30pm, 14 july 2018.I went to a petrol bunk(hp) beside highway near rompicharla (m). Guntur, andhrapradesh.

                              There are no boy at pump, they are ready to sleep.I was asked to fill the fuel they refused to do that and says we are closed the petrol pumps
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                                S
                                Surinder Bhullar
                                from Patiala, Punjab
                                Jul 19, 2018
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                                Address: Sri Muktsar Sahib, Punjab, 151211

                                Sir,
                                This compliant is related to the petrol pump in village-Hakuwala, via-mandi Killianwali, Tehseal-malout, District-muktsar punjab. Pin code- 151211.
                                The name of this petrol pump is HAMARA PUMP HAKUWALA
                                Hakuwala, Punjab 151211
                                [protected]

                                https://goo.gl/maps/17YkiYFvL3G2

                                Sir you should get the administrative check of this pump.

                                I am presenting some evidence as a suspect in the head.

                                https://m.facebook.com/story.php?story_fbid=[protected]&id=[protected]
                                +2 videos
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                                  J
                                  Jazz17
                                  from Mohali, Punjab
                                  Jul 19, 2018
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                                  Address: 144517
                                  Website: www.hpcl.co.in

                                  Hello,
                                  I am Manjit Kaur a HP gas consumer and my agency is Bhagwati gas agency.i want to bring a complain to your notice that it has been 6 months that i have been harrassed by this LPG subsidy [censored]. First of all i havn't reveived my subsity since 2017 and when i asked they told me that you havn't licked your aadhar with bank.
                                  -complain no. of HP CUSTOMER CARE 18044339
                                  - HP costomer no.614628
                                  - Customer Name- Manjit Kaur Hundal
                                  -Problm since 2017
                                  -Aadhar Card No[protected]
                                  Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
                                  View replies
                                  I registered with lpg hp but i forgot my login id /password both so please send me information to reset my login id/password .
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                                    S
                                    saurabhkk123
                                    from Pune, Maharashtra
                                    Jul 19, 2018
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                                    Address: Pune, Maharashtra, 411020
                                    Website: myhpgas.in

                                    Very very bad service provider... the worst...they never deliver gas on time i waited 2 weeks after calling them continuously over and over its just soo bad and pathetic! Whenever i call there is not a good reply they just make promises and never fulfill it and after calling to delivery guy he also says he will come and deliver but never comes...such bad service please dont fool us work on your employment and good service providing.
                                    Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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                                    Maine 2000 rupye diye 270 ka oil dlvaya usne muje 1st 30 rupye aur last mein 3 note 500 ke diye 200 rupye nhi diye mein bhi jldi mein rha muje lagaa ki pure paise hai mein vahan se chal diya
                                    Reply
                                    Rinku Dhaniya's reply, Jul 14, 2018
                                    An vo mere 200 rupees nhi de rha
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                                      U
                                      ujjwaalghosh
                                      from Mumbai, Maharashtra
                                      Jul 19, 2018
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                                      Address: Hooghly, West Bengal, 712232

                                      Dear Sir,

                                      I stay at Uttarpara, (West Bengal, Hoogly, Pin -712258). I often fuel my car from Shibtal Service Station gas station, 29 B G.T. Road, Bhadrkali Hoohly. (Lube Lic No. - 10/SPR.R/LUBE/2000, MS/HSD License No. 3/Uttarpara). They dont provide free air pressure check service which other petrol pump stations are providing around city. They have the air pressure machine installed but they keep this inactive to avoid giving service. I had spoken to them on multiple occassions but they said we need extra resource to operate and hence we kept it off. Even i requested them to keep it running so that car owners can themselves do air pressure check. But they did not listen to my request.

                                      Would appreciate this free service available in gas station like other gas stations in the city.

                                      Cash Memo No. 236089
                                      Bill amount - Rs.2589.36
                                      Bill date : 8/07/18
                                      +1 photos
                                      Hindustan Petroleum Corporation [HPCL] customer support has been notified about the posted complaint.
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