[Resolved]  Home Credit India Finance — Miscommunication

Address:122002
Website:www.homecredit.com

Hi
i am Dinesh sharma. i am working in GE capital in customer service. i financed a phone through home credit worth rupees 10500 with a installment of 1110 for 10 months. in starting i have deposit the rupee 3600. sales boy told me that after 5 months i can foreclose the loan amount and i will be charged with amount 2100.
but at that time i charged with 4500 rs. in that i told to sales boy that my salary deposit on last working day of month so please activate the ECS on 1st but activate on the same date. in that fee charges from bank as a dishonored fee worth rs 2700.
in last collection team talk with me and told to repay the full amount of 6440 to avoid the legal action. i speak the TL and he told me that if he deposit the 5500 rs then their will be no any action and will get the NOC letter within 4 to 5 day. today one month has been passed and i am getting the MSG regarding balance amount and not received the NOC letter.
in that case that impact my CYBIL and my car loan has been declined.
i have recoding with the TL name NEERAJ KUMAR location Gurgaon
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Mar 14, 2016
Complaint marked as Resolved 
I wants my refund that I have to bank due to executive miscommunication and Mr neeraj location gurgaon till date didn't send the NOC letter to me. .
Home Credit India Finance customer support has been notified about the posted complaint.
Mar 12, 2016
Updated by Dineshkush@2711
Provide me resolution about my complaint
Verified Support
Mar 30, 2016
Home Credit India Finance Customer Care's response
Dear Sir, Thank you for your query to Home Credit India. In reply to your query, as discussed with you over the call, we have provided you the resolution on the call. We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification. Yours sincerely, Customer Care Team Home Credit India Finance Private Limited .
Complaint comments 

Comments

Grahak, aapke loan no. [protected] par loan wapsi ki karyawahi ki ja chuki hai. Kanuni karawhi rokne ke liye Rs 940.00 ka bhugtan karein.HOME CREDIT[protected]


This msg, I am receiving since last many days and Mr neeraj told me need to pay 5500 and it doesn't effect cibil. . Due to this one me car loan rejected from HDFC bank. .
I wants quick action against Mr neeraj TL. .. he is also not receiving my call also. .
Till date I have not received any update
A
Am continue calling to Mr neeraj and saying I will do as soon as possible
But 2 months had passed
[protected]
This is loan account already have mentioned in previous comments.
Also you can tracked with my emailed. . Just soon as possible provide me solutions it already 2 months exceed from payment date
The date on 27th Jan 2016. I talked to Mr neeraj (TL) told to pay 5500 as was total amount to pay 6450 Rs. . And I have recoding for that call also [protected] his contact no.
I think 48 hours has been passed. . Any resolution regarding my complaint.
Mr neeraj meet me. But no resolution. .
Reply me. .
If it is not resolved up to tomorrow I am going to escalating this further. .
For compensation i will claim for 10 lakh Rs.
My cibil get down to 683 from 745. . Impact my all card and behaviour with bank sbi and hdfc.
Dear Sir,

Greetings from Home Credit India.

Please accept our apology for the time involved.

With reference to your concern, we have already highlighted your concern to the relevant team. Since our team is working on it, we would appreciate your patience in meantime. As soon as we get any revert, we would notify you.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
How much more time team. .
Due to cybil my card become not eligible for limit enhancement. .

This is last update or time to wait. .
Dear Sir,

Greetings from Home Credit India.

With reference to your concern, already resolution was provided to you over the call on 30/03/2016 regarding your concern raised and that time we did requested you for the scanned copy of the updated CIBIL report which yet we have not received. Hence, we would request you to send us the scanned copies of the updated CIBIL report on our below listed care ID. Post receiving it we would assist you further.

We did tried calling you on the registered number to inform same, however call went ringing.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
I can just check my cibil it is not possible to send because we are restricted to mail for personal excess. In that case home Credit can do the same. . They can update me with scan copy of my cibil as they are saying cibil not impacted. .
Dear Sir,

Greetings from Home Credit India.

With reference to your concern, we would request you to send us the scanned copies of the updated CIBIL report on our below listed care ID. Post receiving it we would assist you further. we seek your kind co-operation in this regards.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Hi team
This is the day whenever I have not received any NOC and the Mr neeraj is talking roughly with me.
My cibil is still showing the unpaved amount 5213 something like as concern with kotak finance .
I am financing new car and it again creating issue. .
I wants strictly action on this. Within 2 days sending you notice through lawyer.
Compensation need 10 lakh my cibil got 670 only now as I am never defaulter from any card or bank. .
Home Credit India Finance Customer Care's response, Jun 10, 2016
Verified Support
Dear Sir,

Greetings from Home Credit India.

With reference to your concern, we would request you to send us the scanned copies of the updated CIBIL report on our below listed care ID. Post receiving it we would assist you further. we seek your kind co-operation in this regards.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Why I have to do that I just talked to kotak regarding my car finance they told me.
If your team think not impact the cibil. . Check yourself please. And revert soon.
Already visit office also regarding this.
Home Credit India Finance Customer Care's response, Jun 13, 2016
Verified Support
Dear Sir,


Greetings from Home Credit India.

With reference to your concern, we would request you to send us the scanned copies of the updated CIBIL report on our below listed care ID. Post receiving it we would assist you further. we seek your kind co-operation in this regards. Your cooperation to resolve your query would be appreciated.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.


Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited.
Hi team
Check the snapshot the home credit loan showing in cibil

I have sent the cibil report copy to mentioned email Id. Check and update as it is clear showing in the report. And Mr neeraj told that will not show in cibil.
Home Credit India Finance Customer Care's response, Jun 18, 2016
Verified Support
Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we would request you to please provide password of CIBIL report so that we can check your account and assist you accordingly. Shared documents is password protected.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Already sent on the email. .
First check. .don't waste your time ..
Update the results. .
Home Credit India Finance Customer Care's response, Jun 22, 2016
Verified Support
Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we have forwared your details to cibil to rectify the same and will take around 10 days. Same has been informed to you over the call on 21/06/2016.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
But what would be with the loss till date I have faced. . Car loan cancelled by hdfc and now kotak also not financing my car loan. .
How I reimburse from my loss. .
Tell me. . Any satisfactory answer. .
Home Credit India Finance Customer Care's response, Jun 30, 2016
Verified Support
Dear Sir,

Thank you for your query to Home Credit India.

We definitely understand your concern.

In reply to your query, there are the possibilities due to disturbance in CIBIL records you mihht be faicing this issue. We would request you to maintain good CIBIL record in order to avoid last moment hassel.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .
Is it the satisfactory resolution. How would I recover the loss. You can damage the cibil record but not helping to correct.
My card limit not increased. Banks rejected my loan request.
I am totally frustrating from this.
I wants 50 lakh as compensation from your side. If you can't I am going more legally for this behaviour.
Home Credit India Finance Customer Care's response, Jul 13, 2016
Verified Support
Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we already sent for CIBIL rectification in month of june. Hence, we would request you to send us current updated CIBIL report to investigate further.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone: 1800 121 6660, or email:[email protected] should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited.
I am not paying everytime for cibil. . Again and again asking for report. I am going to courtesy forward this. .
My cibil score get downloads and your executive saying you're have to manage yourself.
If you did your work properly on time. I never face this problem and you are just showing oppolize everytime
Hell with your sorry. . It will not make my cibil good. I wants 50 lakh compensation. Going escalating it more.
Dear Sir,

Thank you for your query to Home Credit India.

In reply to your query, we wish to reiterate that already sent for CIBIL rectification in month of june. Either you can check from your end whether its been recitifed or can send us the updated CIBIL report in order to investigate further.

We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification.

Yours sincerely,
Customer Care Team
Home Credit India Finance Private Limited .

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    +91 90 0469 0046
    Home Credit India Finance Address
    3rd Floor, Tower C, DLF Infinity Towers, DLF Cyber City, Phase- II, Gurgaon, Haryana, India - 122002
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