HomeShop18 Complaints & Reviews

Dear Team, I have self ordered the below mentioned item, I was to order another item as well but was just waiting for the delivery of first item, But to my surprise it was not complete. S.No. Product Description Expected Delivery Order Value (Rs.) 1 Kundan Necklace Set By Zaveri Pearls Seller: Zaveri Pearls Delivered in 15 Working Days 690.0 Product code No: 31646475 But the item delivered to me was incomplete and broken in to pieces. Along with the necklace it should have a ear ring set as well, which was missing and also the necklace delivered was broken. Kindly look in to matter and get it replaced ASAP Regards, Amit Kumar

I have ordered dual si spice mobile phone for Rs. 2999/ and same was delivered on 19/10/2014. But the wrist watch supplied with order was defective. I have make complaint on [protected] on same day dt. 19/10/2014 . Company has setteled for Rs. 300/ cheque and assured me within 7 days I will be get my cheque. But till today after several phones nothing cold be done.please see and do needfull.Otherwise i will go to legal proceedings. Thanks Vijay shanker shukla Mob. [protected] 127 Mig phase 1 maharshi dayanand vihar kalyanpur Kanpur 208017

I booked a chapati maker in homeshop on 27 Sep & i received product on 1 Oct but it was not working so same day i filled complain in Homeshop 18 but they only giving date & they said that it would be replaced within a week but no one came & not got any call from company & after long follow up & they said that i should courier shipment in mentioned address & they would refund the amount. I did same & they got shipment on 20 Oct-2014 but didnt get any call from homeshop . When today i called to customer came they talked very rudely & they wanted to say it was my mistake to order the shipment in Homeshop 18 again they are only giving date & they are taking very rudely . It was my bad experience with Homeshop i never purchase anything from homeshop & suggest to other person . Regards, Saumitra [protected]

To: [protected]@network18online.com> Cc: [protected]@moneycontrol.com> Date: Tuesday, 4 November, 2014, 12:40 PM> with due respect to the incharge and> hon'ble team of this channel.> sir with an earnest hope of reply and early action to be> taken against this complaint the fact of which is clearly> stated below, i hereby want to beseech your comnassionate> attention on the fact that i use to watch pehredar consumner> complaint section after noon and inspired by it. > hence i am also interested to lodge a complaint against> homeshop 18 online of order product .> i have ordered and purchased through online a DUAL SIM> CALLING TABLET WITH ANDROID JELLY BEAM SWIPE WITH KEYBOARD > DT. 22 FEB.2014> BUYER ORDER NO. #[protected] > PAYMENT MODE CASH ON DELIVERY > SUB. ORDER 73101851 > SHIPPING CITY LUDHIANA > COURIER NAME DELIVERY FOS > PRICE 6, 999/-> IN THE NAME OF NARINDER KUMAR S/O LT. SOHAN LAL> H.NO. 8, LAXMI COLONY, OPP, NANDA COLONY NEAR MONU CYCLE> WALA KAILASH NAGAR ROAD LUDHIANA > CELL NO.[protected]> AND > RETAIL INVOICE NO. NIT CDRH/ DRH/02/2014/1264229 WAS ISSUED> AT HE TIME OF PAYMENT BY> NORTH INDIA TOP COMPANY (P) LTD.> TCI SUPPLY CHAIN SOLUTIONS, C/O ACORN WARE HOUSE &> LOGISTIC PARK, 68, VILL. KAPRIWAS & MALPURA REWARI.> > as i get released the order and started using the tab i> found a tachnical error of automatic switch of the tab.> i visiited its customer care office on dt. 26 march> 2014 at Ato Z mobile care at shop no. 1 mata rani> chowk ludhiana his cell no. [protected] and 99155> 51117.and he proved me hand written receipt mentioning> tab's imei - [protected], 902 softweare update with dt.>[protected] > after few days the shopkeer named vicky hios cell no.>[protected] and other landline no.[protected] provided me> tab after software update.> but the problem remains the same with the tab and it> automatically switch off as it was earlier . i again visited> vicky the shopkeeper the shop of A to Z mobile care and he> did not respond properly and hold my tab and then he> forwarded this tab to delhi for service and issued a receipt> mentioning below .> RV SOLUTION PVT TLD.> WORKORDER N. RVSRN 1405ATZ 00084 DT. 17 MAY.2014> > FAULT REPORT POWER NOT ON AUTO RESET SYMPTOM NOT POWERING ON> > ENGINEER REMARKS SEND TO L3 FAULT CODE 6 PCB FAULTY, REPAIR> CODE 6- ESCLATION> till today i have visited no. of times to A to Z and> contacted homeshop 18 even and i am not getting my proper> respond of my tab.> no tab has been provided to me even today.> the said act and negligent conduct and behave of the> homeshop 18 is not tolerable i have suufered mental pain> tension and agony after its purchased my hard eared money is> lost on it. i want true justice please help me to get my> hard earned money back with interest, i do not want such> faulty product further.or .if possible issue me any other> cell or tab of such value.> please> do me a favour and raise my complain to higher concerned> authority .> thanks> narinder> through councel> raj kumar karir advocate

This is with reference to my order no[protected] placed on 25th October 2014, for Fostello solid nylon handbag(Black). I was not delivered the bag I ordered, but a horrible looking brown bag. I called the customer care, but there they said to return the bag to a particular address, after which I will be delivered my original bag. I was also told that I will be contacted by the Home Shop 18 team in the next 48 hours, but I guess the 48 hours is yet to come. But for returning this bag, I have to bear the courier charge, which happens to be pretty high. I just don't understand that why should I be paying extra charges for the fallacy of Homeshop18 team.

SIR, I have ordered above said item as per Order No:[protected] & sub order No:8376547 on 27 Jul 14.But on 02 Aug14, I have received defected combo bike cover.I have lodged a complaint with your sales excutive on same day in evening and I have lodged many complaints, But I have not get satisfied answer from any of your sales excutive.The complaint NO are as: 1.[protected]n 02 Aug 14, 2.[protected] On 20 Aug 14, 3.[protected] On 24 Sep 14, 4.[protected] On 25 Oct 14.and, How Many times I have made a calls to your customer care sales excutive on[protected] number I do not remember now? I have already dispatched the defected order as per given address by SMS on : G Planet Wz-48B, Jwala Heri Market, Paschim Vihar, New Delhi-110063, On date:11 Aug14 through DTDC Courier & Cargo LTD.The CN No is: *Z 31108473*and the confirmation of delivery also I got By your excutive on 13 Aug 14. Whenever I make a call to your customer care, every time they replied that wate for some ? What is time limit of waiting as per your policy I want to know now? OR Should I approach to some other means?///////////// My E Mail ID :[protected]@Gmail.com & My Contact No: [protected].(And Two times I have send you the copy of courier rciept through net) please check.

Sir, I have retrun my order ITCHIN GEOGREAT SAREE pack of five sarees sir but we are not getting respond before 4 month ago date is 19/7/14 . when we are calling they asking silly questions like POD cord which we given from 3 month ago and last day also but they are saying we didi'nt got. They simpley says that 24 hours we will call back to you but it is not coming . We call tham thousand time but they are not responding us . Retrun my money soon otherwise I will legally have it so please retrun my fund with corrier charge. Complanit No.[protected]. FOC NO. [protected].

i had placed order no[protected] on 19 Oct 14 for LP tennis elbow support and flamingo tennis elbow support. Both the items delivered are of wrong size( ordered size'l' delivered size 's'). also, flamingo tennis elbow support of mrp 349 has been completely wrongly delivered. the product received is plain elbow support of mrp 159. cod for both product has been collected. i had raised complaints both online and telephonically on 25 Oct 14 and followed it up. but neither has anybody contacted me nor has the problem been resolved. the customer service of homeshop 18 is pathetic to say the least.

Dear team i have requested to deliver suit having product code 32389375, where as i have received another suit having different colour. The price of product which i have requested is of Rs.1499/- where as have received the suit having price of Rs.1299/- Pl replace the same with one i have requested. The detail of product required is as under Product code[protected] Suborder No[protected] order no[protected] Pakistani Style Georgette Embroidered Semi Stitched Suit by Myraa having yellow suit and black salwar. Rachna-[protected]/[protected]

sir I have ordered 7 zoha saree at 19 oct 2014. i get the delivery 24 oct 2014. i give the payment 2899 to the bleu dart courier. without opening the packet. because a courier man said that he cant give the permission to open the packet without payment . so I open the packet I was shocked there was a six dress material in a packet.i called the same time to home shopee24-10-14 to 31-10-14 all most 20-30 time .but they asked you go the nearest courier and i go the courier blue dart they asked me give 1085 rupees to the courier but i cant, able to pay for courier. .I want my money back very soon.

I have purchased a Spice 516 vide order no-[protected] which I received on 29th October, 2014.But unfortunately the standard of the product was not up to satisfaction. Even the camera quality, which said to be of 8 mega pixels, is of very poor quality, in compare to other mobile phones ( I compared its picture with Samsung. Karbon and Xiaomi). On 30th October, 2014, I notified the same to your office and lodge a complain(No[protected] and your officials suggested me to talk with customer care of Spice mobile and they forwarded addresses of Spice customer care, Delhi. I talked with one of them who replied that they are there for repair of product and not to enhance the quality of the product. Besides this, one wrist watch which was free with the mobile was also not in a good condition and the same has also been notified to your officials who ensured that the watch would be replaced within one week. In view of the above, I request you to take back the product and return my money back at the earliest. Mobile no.- [protected] Email: [protected]@yahoo.com Order no-[protected] Complaint no.[protected]

We order the electric tandoor on 20 August 2014 order number[protected] but we didn't get non stick plate in that we have complained many times but nobody has taken any action against it so its my humble request that please give that plate

Dear Sir, I purchased following two products from homeshop18 but still the date i am not received the delivery. Kindly update the same. Order Detil, 1. Order No :[protected] Dt:27 oct-14. 2. Order No :[protected] Dt:29 oct-14. Today morning i call to this number([protected]-NOIDA) for status update but didnt get positive update, then after i serach Noida office contact detail on net and call to Mr.Ranvir on[protected] this number he told me due lots of order and man power shortage they are not able to deliver the product on time, he also told me to contact him in between 3-4 O clock for final update. I purchased the things for some special occassion but i think due to very poooooooooooooooor service i didnt get the things on time. Now i felt guilty why i m purchased the things from Homeshop18?????????, and done advanced payment in advance????. Kindly update the status as soon as possible. Call on my mobil for status update. I eagerly waiting for status update call from Homeshop18. -- Jignesh Desai Mob: [protected].

Dear Sir/Madam I have purchased mobile from your homeshop18 (Spice mobile Mi506) through online, it was reached to me and I have open the device, but it is not working condition, So I am requesting you please replace it. Details : ORDER NO:[protected] DATED 27/10/2014 RECEIVED THROUGH ARAMEX DATED 30TH OCTOBER 2014. DOC.NO: [protected] MY COMPLAINT NO :[protected] HOPE YOU DO THE NEEDFUL. With Regards, Amit Saxena, Con.mobile No: +91 [protected] +91 [protected]

I ordered Berg Roti Maker and I received it on the 25th of October, 2014 and I found it to be damaged at it's joint. I immediately complained against it at that moment. My order no is[protected] and my complaint no is[protected]. I was told that a call would com regarding replacement and it came on the 28th of October, 2014 at 12:15pm, but as I picked the call, no sound came and the call was automatically cut after a few seconds. A message came that I was not reachable and I would be again called within 48 hours, but no call came. None of the authorities were responsive and I want my product to be replaced soon. My mobile no is [protected].

My original sub order no.: 86691905 New Sub order no.: 89243287 Product: Mini Muskan jewellery set Customer Name and Address: Basant Kumar Potnuru C/o: Shri Chotteylal 143/9, Flt no. 4, 1st Floor Kishan Garh, Vasant Kunj - 110070. Mobile No. [protected] alternate mobile no. [protected] After initial receipt of the product, the product is returned back to the address 10, Ramdhan Ghosh Lane, Belurmath, Howrah - 711202 requesting to replace the bangle size with 2.6. I was told by the HS18 customercare assistance that the product reached the HS18 and the replacement shipping sent on 17th October. Yesterday, I have received a false SMS stating that the product is delivered to the customer. But I have not received the product yet. Please address the problem and send me the product as quickly as possible. It has been delayed already for a month. Best regards, Basant Kumar Potnuru.

I Placed an order for solha shringar by colorssence via order[protected]. I have not received the gift coupons of 200rs as promised in the deal.Being such a renonwed You should not fool customers .I am not at all happy with it and will never recommend anyone to shop From your site.Highly dissappointed.

sir/ madam I placed an order on 3rd sep.2014 for the product -Zoha collection of 5 dress materials, product code is 32164231 and the amount paid by me is rs.2000. Order no. is[protected] . 4 dress material are in good condition but one of the dress's printing is defective .The printing is such that I can't get it stitched . I had made a call immediately and infomed about it and gave the details. I was convinced that the other piece / material will be soon sent to me .After waiting for many days again I made many calls and the answer was that material is now not available so rs. 400 cheque will be sent to me . Till this day no cheque has come my way . Hope I'll receive the cheque soon .

I ordered Collection of Designer Kurtas by Asmitas from HS18 on 14th September 2014. The order number is[protected] and suborder number is 87620319. I ordered these Kurtas online by paying Rs. 2099 . After receiving it I found the Quality is not good. I returned it next day i.e. on 19th Sept 2014 by courier by my own expense. from that day the nightmare begins. Everyday I am calling the homeshop 18 customer care for my refund but still (30 oct 14)I have not received the refund. Whenever I called the customer care, I always got the same response that we have arrange the callback from our backend team and you will get the callback for sure within 48 Hrs. it is more that 45 days and still I have not received the callback not even the refund. I want my refund back ASAP. I also attached POD (proof of Delivery) herewith but still HS18 not providing the refund I have made biggest mistake by ordering the product from Homeshop18. I will never ever again order from HS18 and I advise all not to order from HS18. They are cheaters and they dont want to return your money. I purchased these Kurtas for Rs. 2099 . Also I returned the Kurtas so I lost everything. No one in HS18 who actually cares for customer. I am going to consumer court now such harassment and cheating and mental agony I have suffered.

I have purchased one zebronica zebpad 7 c 7in android tablet thro you. I have given subcontract to Top Notch Infotronix India PVT Ltd TOPNOTCH against suborder no 88381667. I have recieived the tablet. while cheking I could not download any softewire from Net. KIndly mail me the service centre in Nagercoil. My e-mail id [protected]@gmail.com. Thanks and regards KESAVA SARMA