HomeShop18 Complaints & Reviews

Dear Have purchase an "swipe dual swim dual core tablet" from homeshop18 with refernce to order number[protected] and sub order number 88814847, as i have received the order on sunday 5th oct and i found that tablet is continously gets restart as i have complaint against the product (abt return of money)on the same day with complaint number case id number[protected], still after 8days i am waiting for a call from there side as i have call them around 30 times and getting repeteadly same response from there side that "our techinacal team will look over the issue and will contact in other 48 hours" as i have purchase the product to guft someone in diwali Request you to please look over the issue and kindly help me so that i can get revert my money before diwali Regards Ranjan Bajpai 91-[protected] |

we placed an order of a spice mobile phone (WORTH rs. 1999) on 6th oct 2014, recvd the item on 7th oct 2014, order no:[protected], on 8/10/14 we requested for return. our complaint number is[protected], we have given 2 mobile numbers ([protected] and [protected]). since then we have not received any call and no one has visited us for a pickup of the item. The only thing we have been getting messages that homeshop people have tried called us.. not reachable. Can you please explain as to how is it possible that both the numbers are not reachable that too since 8th or 9th oct 2014?? This is for the first time we purchased item from homeshop, let's not make it a bitter experience. We have been buying stuff through online. Must appreciate jabong, snapdeal and yebhi are excellent and very prompt in taking care of return items and refunding the money. In lieu of this mobile we would like to buy another mobile through you, which is even expensive than this. we don't mind exchanging to that and paying you balance amount. Kindly help, and request you not to compel us to go to consumer court as we have all the evidence to prove it. Rather try to build up a strong relationship. From Mrs. C. K. KAPOOR

Dear Homeshop18 Greetings from fasi This is with reference to my order no.[protected] for Dus Ka Dum - Formal Wear Hamper Mafat Lal - and i did't get the perfume bottle i have complaint in this regards but till now i have not gt the perfume bottle Thank you Sincerely, Fasi

Hello, i am menuka, I bought Lava E Z7C tab from home shop 18 on 19th of Sept 2013.in 7600/- i have got the invoice also.My tab stopped working while it was still in it's warranty period and i had taken it to the servicing centre. This particular servicing centre kept the tab for about 20 days and returned me back the tab with a DOA letter and asked me to contact the dealer from where i bought the product.Since then i have been contacting HS18, they gave me an address to send the defective product which i did without any delay but till now i have not received any emails regarding my replacement. I send mails everyday but they don't resolve my problem.What am i suppose to do now?I am really in need of help.My mail id [protected]@gmail.com

Dear Sir/Mam, i had purchased one penta bsnl tab.on[protected] which was delivered to me in mean time without any damage from exterior side, i have used it 10-15 days, but one day it was not starting even main screen is not open.when i was shown to it at recommended service center by penta but when he shows the tab suggested to leave it for software inspection, suddenly when he want to check the screen, he just flip screen card one line as damage screen shown on tab.service center owner refused to take it because of damage, and told me that it can not be service under warranty.

I mrs.asha mahajan, have filed a complaint regarding suryaflame designer cookstops-3 burner -sparkle. I had ordered it on 14th of September, The burner was dispatched by the vendor on 20th of September.on the same date, I filed the complaint regarding the defect in the product.it was not furnished as well as it has a crack on the side of the glass top. So I just need a replacement. I have send the product through DTDC courier as your team had told me.. But I am facing problem regarding it The vendor is not accepting the product and is demanding open delivery of the product which is against the policy of courier company So, itz my humble reqest you kindly look into this matter...or contact the vendor regarding acceptance of the same... it is wasting my time, energy as well as my money.hundred times I have called but homeshop 18 executives they just tell me that they will contact in 24hours this and they give hundred of reasons...please help me And it about to be a month now...and homeshop18 executives are not managing to help Customers like us I kindly request you tto look into the matter as soon as possible

I had placed an order no:[protected] with sub order no: 88255289 on 23rd Sep2014, which was dispatched on 24th Sep 2014 via Ecom Express courier service (AWB No:[protected]. Already 17th Days has been passed. But this order is not delivered yet. HS18 customer care team does not have any update regarding this, when it will get delivered. When I am asking them to cancel this order and refund my money. In this case also they are taking time and not giving me any proper update. Every time I call to their customer care they ask me to wait for next 24 to 48hrs, till now I am waiting but nothing is happening from their end. They don’t have any update from the courier company also. I request you to please look into and ask them to refund my money. Regards: Gaurav Agrawal +91-[protected]

I had booked the Spice Dual Sim Dual Core Android Phone - Mi506 "Product Code[protected]" on 19th of Sept 2014, Order No[protected] Sub Order No[protected] and received the courier on 22nd of Sept 2014 but wrong product received that is Spice MI-506 Stellar Mettle Icon Dual SIM Android Mobile Phone. I had initiated the complaint telephonically at customer care no [protected] that I had received the wrong product and also describe that I had not received the gift voucher of Rs 1000/- along with the mobile and the scratchless screen guard is also damaged, it is full of scratches. They had registered my complaint and give me the complaint number[protected] and they conveyed me that I will receive a call back from them in 48 hrs but till 24th of Sept 2014 I had not received any of the call from the concerned department. Then I had initiated one more complaint on website on 24th of Sept 2014 and on 25th of Sept 2014 morning I got the call back and describe them everything as per my complaint. They offer me that they will exchange the product with correct one and I agreed for that. They said I had to send back that packet first and after receiving the packet by them they will send me the correct one. Again I had agreed for that. They again said that I had to courier the packet by my own and the charges of the same will be refunded by them after packet received. Again I agreed. They had given me the address on which I had to courier the packet. I had courier the packet through First Flight Courier Service Ltd AWB No # I[protected] duly mentioned given address with order no., sub order no., and mobile number too. The courier service had gone for delivery twice but the NITC pvt ltd team has denied receiving the packet at given address without seeing or giving any reason for not accepting the packet. I had again call up on customer care number that why the packet has been returned without any reason they said we will forward your concern to our seniors and within 48hrs I will get a call back but I had not received any call back. Again I had put the complaint on website complaint no[protected] on 6th of Oct 2014 but still I had not got any call back for resolving my issue. I am following them telephonically and got reply from their side that they will arrange their courier service to take the packet from me and deliver the same on their address but already 4 days gone nothing has been happened. Nobody has come down to my place to collect the same nor did I get any call back. On 11th of Sept 2014 again I had call up on customer care number that nobody has call back nor anyone had come for pickup then got the reply that on 12th of Sept 2014 till 11:00 am I will get a call back and also he had given me their courier service number (Aramex Service). The numbers are +[protected] and +91-[protected]. The person from customer care instruct me that first wait for the call back from their department after that make a call on Aramex courier service numbers to give your location details but still I had not got any call back. At 12:00pm I had call up on customer care number and got reply nothing has been update whatever I had said. Then they had transferred the call to their seniors and from them I got a call that on 13th of Sept 2014 I will get a call back and the pickup should be arranged on the same day but I don’t have any trust whether they will do are not. I am fedup with this type of service as They send the wrong product Intentionally and not taking back. After putting somany complaints I am getting false commitment every time when every I follow them telephonically and they will close my all complaints which I had forwarded written on website so that there will be no proof left regarding the frauds done with me in the shape of complaints. Now I want my money refund back. None receipt of anything within 7 days will force me to take a legal action against the company, their management and the MD in front of law abiding court as I had so much harassed from so many days and for that I will claim the compensation from the company through court for such type of mental harassment and forcefully using my money from so many days by doing such type of frauds.

I am Anurag sharma.I have purchased Spice full touch dual sim phone - M5920 on[protected] but i have not received product till now and i have done complaint in Homeshop18.Please provide me this product as soon as possible.I am providing ordered detail here. Order No.[protected] Sub Order No. 87989671 Product Price 1999/-

I HAVE PURCHASED KARBONN TITANIUM S2 PLUS ON DT.15.08.2014 VIA ONLINE SHOPPING (HOME SHOP +18) AND RECEIVED ON 25.09.2014 AFTER 2 DAY THE DISPLAY OF PHONE HAS GOT PROBLEM AND GAVE PHONE TO KARBONN AUTHORIZED DEALER ASHU MOBILE CITY ROPAR DISTRICT PUNJAB ON DATED 01.09.2014 . BUT I HAVE STILL NOT RECOVER MY PHONE BECAUSE THEY TOLD WE HAVE REGISTERED THE COMPLAINT & UNDER PROCESS . I THINK, IT'S MY MISTAKE TO PURCHASE KARBONN MOBILE .I HAVE ALREADY CALL KARBONN CUSTOMER CARE FOR COMPLAINT NOS. ARE [protected], [protected], [protected] AND [protected] BUT NO RESPONSE FROM THEM . DO NEEDFULL AND VINAY KUMAR [protected]

I have purchase sky hi 32"led TV model (SK32E63S) from Home shop 18 on 25.9. 2014 against order no.[protected] sub order no, 88380581 after many reminders I received TV .. But company send me other lower model sky hi 32"led TV model (SK32E63) in both model there is too much difference in features as well as too much difference in cost also. So change my TV or return back my money. Sending herewith comparison as an attachment

I ordered a Black Reebok Fabric Men shoe and same got delivered to me on 24-9-14. Order number was[protected]. I just had a quick look and could not notice that shoe is defective. I wear the same on 27-09-14 and then noticed that shoe is defective. I called HS18 customer care number and they suggested to email as it has crossed 48 hours. I email 2 times though, nobody came back to me. If this is the kind of response we get then I would prefer not to buy any product from HS18 and would encourage all my friends and family not to buy.

XPAD x722 CALLING TABLET Hello Sir, As per my telephony talk with customer care please find the attachment of courier POD scan for product dispatch details from my side .. Product Number :XPAD x727 TAB return.. Regards, Ajay Vaghela [protected] 108, Amarsinhji ShopingMall, Tower Road, Himmatnagar, Sabarkantha, Gujarat 383001.

I had ordered set of 5 lipsticks by colorcare London. The product I received is duplicate fake definitely not what looks like on screen. I have asked for refund but HS18 wont respond coz it is a matter of only 599 bucks. Customer satisfaction does not matter to them. It should be called Bluffshop 18 instead. They deliver cheap damaged duplicate fake products

I ordered one night suit set on and it was recived to me on 14 aug 2015 Regarding come size problem i returned it back on 14 aug itself an it was recived to home shop 18 on 16 aug My order is still not despacthed . I called home shop 18 hundred times there was no such active response and today is 10 oct my order is yet not recived my mobile no .. Is [protected] ... Plz look forward it and take some action against it .. I want my money back

Hi, I ordered set of 3 bed sheets with pillow covers and cusion covers worth Rs2499 .I check the prints and material of bedsheets which was fine .But after few days when I check the cusion covers, their size is too big for the bed.I called customer care but they are not ready to refund as I did not file a complaint in 48 hrs .I am a true customer of home shop 18 but I was really disappointed this time. Regards Swati Arora [protected]

Order No.[protected]
- Sub order no. 88508989
- Order date 26/Sep/ 2014

Date of Delivery 2nd Oct 2014.
Invoice no: BERG/14-15/29966

I ordered for a roti maker and got it delivered on 2nd Oct. On opening the package I found out that the peice has been damaged (scratches) and was an old one (rust on sides). I launched a complaint on phone within 10 minutes of delivery (and on email) and was assured that concerned person will call back within 48 hrs. When I called them after 48 hrs, I was told that the call will be made after 72 hrs. When I called them after 72 hrs completion, I was asked to courier the damaged piece to which I denied and asked them to send new piece and collect the old one. The customer care exe. Mr. Raj Kumar (I called on 8th Oct) updated in the system as 'Customer is satisfied with the system and dont want to replace it'. This was told by another exe. Ms. Suman (I called on 9th Oct @ 11:15 am). Again, another complaint was launched and was told that action will be taken only after 19th Oct as they are busy due to festive season.

THIS WAS FIRST TIME WITH HOMESHOP18 AND I EXPERIENCED A BELOW STANDARD DELIVERY AND RESPONSE FOR THEM. I DEMAND A SPEEDY AND APPROPRIATE ACTION FROM THEM AND WANT MY PIECE REPLACED AT THE EARLIEST. NO ACTION TO MY COMPALINT WILL RESULT IN ME APPROACHING CONSUMER COURT FOR THE INCONVIENCE AND MENTAL AGONY CAUSED BY HOMESHOP18.

i m surya ranjan sahoo, i had purches a roti maker from your homeshop 18, this item is not perfect, acoding to your demo cd this product is not like this or not a well product.this product have 12 mont gurienty i want to return it but your customer service center is not respond my call or dont answared me, pls take any action about this complian, my contact no is-[protected] and my email-address is [protected]@gmai.com

my order no is[protected] complain no is[protected]. i requested for refund cheque on my husband s name. for this i provided all information through E-mail. on 24 of September i got conformation mail that they are going to refund my cheque with in 8 working days. but its 10 th of October, after 17 days(more then 8 working days) they did not refund my cheque. yesterday i talk with there customer service officer PAWAN, then I found that they did not have any update regarding this. they are only making false promises . but they are not taking any action. after 83 days of my purchase i did not get my money. 2999/- is a big amount for me. i am suffering after taking cash on delivery service of this online shopping company. please help me in this regard.

Order no.[protected] dated 03.09.2014 for Sanskraty Jwellary Dear sir I have booked this jwellary after your offer to deliver before Karva Chauth (11.09.2014). Today your customer care is denied for timely delivery. Please look in to matter and do the needfull. Dear sir this is not good practice for such business. Thanks Manoj Mishra Mobile no. [protected]