HomeShop18 Complaints & Reviews

ORDER NO.[protected] DATED[protected] CASSEROLL SET NO. 6 VALUE NO.-1199/- SUB ORDER NO: 88521447 ITEM DESCRIPTION - Smilzo Women's Shapewear ORDERED ON[protected] IS NOT YET BEEN SHIPPED EVEN AFTER THE COMPLETION OF DELIVERY DATE. OVER AND ABOVE THE CUSTOMER CARE TEAM IS NOT CONFIRMING THE EXACT DATE OF SHIPPING OR DELIVERY NOR ANY WRITTEN MAIL/SMS IS SENT REGARDING THE SAME.(SINCE 01.10.2014) REGARDS,

We bought a pack of 3 moli kurtas for rs 1799 and also registered its complaint...d The pack was taken back from the compmy and is also received my the company...but now the new pack is not being delivered to us after so many...it has been 10 days of complaint.. Right now we dont have the money nor the poduct. w

I launched my complaint against the order of zaveri pearls, request no # 590697 order no. # 911066 on dtd. # 2nd september 2014 for cheque request and from your side we received the mail i. E. , you will response back to us in within 2 working days. But till date neither we received any call or mail from your side after that, nor received our amount i. E. Rs. 999 / - .

You are requested once again that you return my amount i. E. Rs. 999 / - plus parcel expenses i. E. Rs. 200 / - within a week time.

Otherwise i'll be free to initiate criminal proceeding under sec. 420, 467, 468, 471 and under sec. 120 (B) in ajmer civil court and you are fully responsible for all legal expenses.


Kusum jain
1880 / 26, 'sanmati' opp. Ana sagar lake,
Link road,
Ajmer (Raj) - 305001
India

Mob : +[protected]

I have bought a LAVA IRIS smartphone from Homeshop18 in december 2013. After 7 months the phone developed a network problem. I gave the phone at the nearest lava service center and then returned it after 20 days with a DOA letter saying the phone is not repairable and you will be provided a brand new handset from the buyer. Kindly send it to the buyer with DOA letter. I called homeshop18 from 19th sept 2014 to arrange a reverse pickup and provide a new handset. But till today there is no specific date to provide new handset. Shaikh Abdul Quadir. Home shop 18 order number - [protected] Complaint number[protected] DOA letter attached.

I have purchased a Handy Vaccum cleaner from HS18, it was not functioning from the first day itself. I have given
several complaints thru phone and emails. Now they are telling to return the product and asking me to wait for 10 days (that also there is no guarantee that replacement will get). Please find below the Order no and Suborder no.

Order No.[protected]
Sub order no. 87759939

My complaint no registered with HS18 are given below.

email send to customer care 614092 dtd 20.09.14
[protected] dtd 20.09.14
[protected] dtd 20.09.14
[protected] dtd 23.09.14

With their messages they are telling they will respond with in 2 working days.

But in my case they have taken 1 week to respond and asking me to send back the product, after showing customer complaints in portals whether i can send back the product with out any fear? that they will replace with a new product or a refund?

We request kindly stop their broadcasting in TV Channels atleast some other customers will not be cheated.

Kindly give me a favourable reply.

Sivaprasad.K
[protected]

Dear Sir, I have purchased Casio Women's Watch Enticer LTP-1230D-1CDF(SH33) from HomeShop18 against Order no.[protected]. But, after seeing the original watch I have noticed that the dial of the watch is very small as we saw online. Hence, i need to return this watch and order a new one. Kindly let me know the procedure.

Sir, I have booked product Moli Premium range of 3 designer Kurtas order No[protected] on 20 Sep 2014. You had delivered same on 25 Sep 2014 which is old stock, low quality and less of Rs.100 coupon. At the same day I had complained to your office for refund Rs. 1799/- against purchase of product Moli Premium range of 3 designer Kurtas vide complaint No.[protected]. Your office staff assured me wait for 24-48 hours for call from complaint section till now I have not received any call for refund Rs. 1799/- from your office. Afterthat I called around 10-12 times and request to transfer my call to with your senior manager straight way refused and busy my phone 25 minutes and given same reply I received and given false answered that mobile no is not reachable. Therefore, I request that kindly collect your packet and Refund Rs. 1799/- in my SBI A/C No [protected] as early as possible. Thanking you, Yours, DURGA CHARAN PANIGRAHI Government Auditor (CAG)

Sub order no: 87841383

Complaint no.[protected] dtd. 30 / 09 / 2014

The casseroll set no. - 6 recieved on[protected] are not as per our satisfaction and the quality is not upto the mark. We are not happy with your services also.

Kindly return our money asap amtd. Rs. 1199 / -

And collect the parcel back from our address as below:


Arin jay jain
1880 / 26 sanmati opposite ana sagar lake
Link road
Ajmer (Raj) - 305001
India

Mob no. - [protected]

Dear Sir I MUKHTAR ALI pleased a order of Spice MI-506 white all ready pay Rs 5500 but i received spice M-6110. customers are fool when i call to customer care executive told me return the product as per given the address as per Homeshope18 return policy ( 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.). Awaiting for replry Name : Mukhtar Ali Order No : 95442659 Contact No : [protected] Address : C/O Mukhtar Ali, Raigachi Sesh More, P.O Rajarhat, Kolkata Near Kallu Tea Shop, India, PIN - 700135

Hi all my name is ankita agarwal I have ordered a spice mi 506 mobile phone recieved on 22 sep order no[protected] but its sim card slot is not working since the recieval of the product. I registered a complaint of replacement complaint number[protected] but nothing is happening.i need a replacement asap else i will goto consumer forum

My order ID[protected], I ordered a MICROMAX CANVES POWER A96 Mobile on19/08/2014 And I Received the courier on 03/09/2014 But I shocked when I opened it, It was a Spice 2G Mobile. Therefore I Send back It on 05/09/2014 for replacement. But they have not try to give me my Mobile which I ordered. Now it is 30/09/2014 They have no responsibility, I am suffering very problem. Please help me, Email: [protected]@gmail.com Ph- [protected]

my order no.[protected] the dress material is being delivered on[protected], but the dress material is damaged when it was opened. so, kindly exchange the material as soon as possible and i want other dress material not the same piece model because it is black mixed dress, which i am not preferring . m.babita

I HAD BOOKED SWIPE SENSE MOBILE PHONE ON 05.09.2014 THROUGH SBI DEBIT CARD PAYMENT ON SAME DAY. AS PER ORDER THERE SHOULD BE ONE MOBILE HAND SET, TWO BATTERIES, CHARGER, USER MANUAL AND ONE FLIP COVER IN THE BOX. BUT I HAVE RECEIVED THE BOX ON 13.09.2014 AFTER LAPSE OF 2 WEEKS WITHOUT FLIP COVER . IMMEDIATELY I HAD BOOKED COMPLAINT ONLINE TO CUSTOMER CARE REPRESENTATIVE. DISPITE THIS NO ACTION WAS TAKEN BY HOME SHOP 18 TILL 22.09.2014. ON 22.09.2014 I AGAIN ENQUIRED ABOUT THE STATUS OF MY COMPLAINT BUT NO SATISFIED RESPONSE RECEIVED FROM HS18. THEN I HAD REGISTERED/SUBMITTED TICKET ONLINE TO HS18. ONLY AFTER MY COMPLAINT ON 22.09.2014 HS18 CONVENYED MESSAGE IN REPLY THAT THE SHORT SUPPLIED ITEM WILL BE DELIVERED BY 27.09.2014 AND CLOSED THE TICKET. I AGAIN SUBMITTED ANOTHER TICKET BUT THE SAME HAS ALSO CLOSED WITH NO CLEAR REPLY. NOW THE STATUS OF ORDER IS "DELAYED". FURTHER THE MOBILE HANDSET HAS PROBLEM OF PRIMERY CAMERA AND OTHER FUNCTION WHICH WAS DEPOSITED AT SWIPE SERVICE CENTRE, MUMBAI ON 24.09.2014 (WITHIN 10 DAYS FROM THE DELIVERY) FOR REPAIR BUT THE SAME HAS FURTHER DESPATCHED TO Swipe Telecom LLP OFFICE PUNE FOR REPAIR WHICH IS STILL NOT RECEIVED. AS ON DATE 30.09.2014 I HAVE NOT REVEIVED FLIP COVER AND THE HANDSET FROM HS18 AND from Swipe Telecom LLP

I had received the product on 29/08/2014 & the very same day, logged a complaint to the home shop18 Customer Care Executive stating problems with the product and need of Replacement. Customer care executives have told that after collecting the defective product, new product will be dispatched to you within week. On 6/092014 product was collected through courier .But now it has been long time and completion of the whole month but still my product is not yet delievered to me. I have made many calls to executives after that, but my efforts were in vain.Still I have not received my product.

I am the regular customer of home shop-18 but now i thought it the cheater site in online shopping business . its product cust is very much high as compare to flip cart and snap deal site. also its customer support is very poor. you may look a product cost NOKIA ASH 311 PRICE IN HOME SHOP-18 AND FLIP CART YOU CAN GOT 2500/ RUPESS LESS IN FLIP CART.

A phone was booked on 3rd Sept 14 and shipped on 6th Sept 14 according to the SMS and E mail received on confirmation Id, till 29th Sept 14 no sign of delivery, called at least 35 Time at Homeshop 18, all the time a standard repl y was given . It will be delivered in 48 or or 72 hours . Good call centre and a bad business unit

I, M R MOHANTY, bought the Penta Dual Core Calling Tablet With Keyboard Approved By BSNL -red online from HOMESHOP18. Order Date:[protected] vide Order no.[protected], Invoice Date:[protected] vide invoice no. TARA/14-15/179042 as per Retail Invoice sent through e-mail. The price of Tablet which I paid is Rs. 6999 /- (INR). Handset Received on[protected] ONLINE SHOPPING THROUGH: - HOMESHOP18 (www.homeshop18.com) Address: - Tarash Overseas Pvt.Ltd. Plot No.5, Sector- 27, Near Ssr Corporate Tower, Faridabad Haryana Faridabad– 121003. (Address given by Customer Care Executive of HOMESHOP18 through voice Call) SELLER: - TARASH OVERSEAS PVT. LTD. Address: - Building No.- 47, 2nd Floor, Brij Mohan Marg, near Hindi Park, Daryaganj, New Delhi – 110002. (Address written on Invoice Retail) The detail of my address is M.R MOHANTY M.I.G, FLAT NO - 71D, 3RD FLOOR, BLOCK - B, RAJAT VIHAR, SEC - 62, NEAR - SEC 56 POLICE CHOWKI Noida India 201301 ) The whole case is described in the following:- 1. I ordered tablet handset through www.homeshop18.com online on[protected] and received that mobile on[protected]. 2. I booked complaint on[protected] that the ear phone is not functioning properly and speaker volume is very low and the outgoing call is not functioning. 3. HOMESHOP18 reply back on[protected] and told to return the product alongwith complaints in the plain paper and the person will pick up the product from the residence and my cheque will be refunded within 10-15 days at my address. 4. they picked up the product on 4-9-2014 but i have not yet received the cheque from the home shop 18 til dated[protected]. 5. Whenever I call to the Customer Care number[protected] . they say my cheque is ready from[protected] but the cheque is not yet despatched till dated[protected] and the same will be couriered to you within 2 days from[protected] but the cheque is not despatched till dated[protected]. 6. HOMESHOP18 only gives me the complain reply back through SMS that we have registered the complaint no[protected] against order no[protected] dated[protected]. 7. But i have not received the cheque till dated[protected]. 8. Everyday I call them to deliver the cheque to me from[protected] till dated[protected] but they say we are sorry for late and your cheque will be delivered within 2 days. There is no solution from home shop 18, Please resolve immediately.

Dear Sir, I have purchased mobile handset of Spice from your company after watching add in TV. Price 4999/- model 508 with order no[protected], dtd 07.09.2014. I have received the same on 11.09.14. I am so much unhappy with your service because after receiving the same day, handset was getting screen problem, Then I have registered the complain in your company with complain no [protected].they are send me warehouse address and ask me send the product from courier.i already send product from courier send date is 18.9.14 and they received my courier date 24.9.14 then i call again your cust care they told me you received new phone in 4 day but still i am waiting...pls help...my phone no is [protected]..arun kumar..

I are really diappointed the way the webiste operates...None of the products are available or rather are getting shipped in Bombay which we want to order or we like... It is just that we have to order what Homestop18 wants us to order...Really disappointing...Just cant recommend this website to anyone else in future or rather we ourselves cannot buy anything from this website in future... If possible pls check if the LG 24 inch TV can be delivered in Mumbai pin 400080...

I would like to tell you that i have came across HOME SHOP 18 as the worst shopping site in my entire experience. You people are bunch of jokers sitting there and having fun. Please change your caption as online fun store and stop giving troubles to the customers. I have made 2 orders for Pathani Kurta - order no.[protected] Black color) and earlier order no.[protected] Turquoise color). Firstly I received a green t-shirt for order no.[protected] and when i asked for replacement, I never got one. When I called up your nonsense so called customer care, they said I will receive refund in 4-5 days and till date I have received no refund. I presumed, this might be a mistake and you might not have the requisite color. I did one ore blunder and placed another order of pathani kurta (black color this time) order no.[protected] and received a green color kurta. I was not at my home town ( the address which i mentioned) and when i came and called customer care, i was shocked at the rude behavior of your representative and they arrogantly disconnected the call ( customer care representative - DEEPA) as if i am begging to her. I agree that i have called after 7 days but you have also delayed the shipping for atleast 6-7 days. I have all the sms with me where you have shared that ARAMEX will delay the courier for 2 days. this has happened 2-3 times. Blady I never called and complaint why the hell have you delayed. I never asked Deepa ki "abhi kuch nahi ho sakta". Worst third grade people are running the show with no zero or negative customer centricity. Please stop this nonsense of fooling people and close your shop. I am going to tell atleast 100 people about my experience and will post as many reviews against you. I am deeply hurt and will make sure never ever shop with you and ensure none of my family member do the same. Kushwant