HomeShop18 Complaints & Reviews

Dear Shailendra,

We regret for the inconvenience caused.

The issue has been escalated to the concerned team and they are working on it. Kindly allow us sometime to update you on the same.

Regards,
Homeshop18

Suggest that you send them a legal notice most online companies give a very prompt reply to legal notices. Would also suggest that you try Infibeam and Amazon once. Have ordered a lot of products from both companies and have never faced any problems with either the products or their services.

Dear Shailendra,

We regret for the inconvenience caused.

As discussed, the refund cheque will be delivered in the name : shailendra kumar dubey within 7-8 working days.

Regards,
Homeshop18

Dear Shailendra,

Refund cheque has shipped via Blue Dart courier with AWB # [protected]. The same will be delivered to you within 7-8 working days.

Regards,
Homeshop18

Dear Shwetha,

We regret for the inconvenience caused.

We are arranging reverse pick up within 72 working hours to process replacement or refund accordingly.

Regards,
Homeshop18

I have only placed one order with Homeshop18 and experience for that was good. Would suggest that you wait a few days if there is no response from them then ask for their escalation matrix. That normally works with all e-tailing sites.

Would also suggest for hassle free replacement try out Infibeam, Flipkart and Amazon. Had a problem with a few products on all three sites and they provided me with resolution in a very good manner and in good time.

Dear Shwetha,

We regret for the inconvenience caused.

Reverse pick up for replacement has been initiaited and the same will be picked on priority.
Regards,
Homeshop18

Dear Dr Prem,

Please accept our sincere apologize for the inconvenience caused.

We request you to share the order number for further assistance.

Regards,
Homeshop18

Thank you for your response
invoice no. BAR/042012/25333
order no.[protected]

Dear Soumitra Ray,

Please accept our sincere apologize for the inconvenience caused.

We request you to share the order number for further assistance.

Regards,
Homeshop18

order number[protected]

Dear Customer,

Please accept our sincere apologize for the inconvenience caused.

Regret to inform you that we don't have reverse pick up for your location.

Kindly request you to return the product to the below vendor's address to process refund or replacement accordingly:-
A-60, Ram Nagar, Om Vihar, Uttam Nagar, New Delhi-110059.

Also request you to share the courier tracking details to re-imburse the amount.

Regards,
Homeshop18

Dear V Ram Babu,

Please accept our sincere apologize for the inconvenience caused.

The issue has been escalated to the concerned team and they are working on the same. We will update you with a resolution at the earliest.

Regards,
Homeshop18

Dear V Ram Babu,

Order for the product: Sunglasses has been shipped via Delhivery courier with AWB # [protected]. The same will be delivered on priority.

Regards,
Homeshop18

Dear V Ram Babu,

Partial replacement order has been delivered to you on 19/10/2014. Hope you are happy with the product.

Regards,
Homeshop18

I had ordered a product from homeshop 18 which was returned as it was not to my satisfaction, It has been a month
since then and inspite of several complaints registered with them, the customer care team has failed to repond
This only goes to show the inefficiency and leaves a doubt in my mind if the site is fraudulent and is out to cheat their
customers!I have never had any issues with other sites regarding refund.

homeshop18 is a fraudulent site beware!Never shop !

Dear Ashino,

We sincerely apologise for any inconvenience caused.

We request you to share the order number for further assistance.

Regards,
Homeshop18

Hi Team,

Request you to send the received cheque, scanned copy of ID proof and the NOC letter through any reputed courier @ the below mentioned address to process refund for name change request .

TV18 Home Shopping Network Ltd,
D-5, 2nd Floor,
Logix Infotech Park,
Sector-59,
Noida-201307, Uttar Pradesh


Regards,
Homeshop18

Dear Bharat,

Please accept our sincere apologize for the inconvenience caused.

As discussed, request you to send the scan copy of ID proof, cancelled cheque and NOC at [protected]@homeshop18.com to process refund in the name of Neetu Rani.

Regards,
Homeshop18

Hi Team,

Request you to share the courier details through which you have dispatched cheque and doucments for further assistance.

Regards,
Homeshop18

Hi,

My name is Pankaj Sahu, Homeshop18 provided me with the damaged products twice; therefore I had to cancel the order and demand for the refund. As per them they had sent a cheque, which I haven't received till date. Every Time I call them they would arrange a call back. Last week I got a call from the Homeshop18 number [protected]; that we are preparing your cheque and will receive within 7 days; the customer care has no update on that regard nor I have received any Courier details. The only thing which I have been getting is a complaint number and order number complaint number[protected] order number[protected]. I have been struggling with these guys since August 2014. Please help me out.

Regards

Pankaj Sahu
[protected]

This is regarding Complaint No.[protected] : Homeshop 18 order[protected]

I have been following up with Homeshop 18 since one month now, everythime they are saying the same thing, even they are copying-pasting the same answer every time.

Pathetic response from Homeshop 18, doing mental harassment to its customers.

Regards
Ajit Kumar
[protected]

I have ordered a product (Berg Multi Cusine maker )which is highly damaged. When I asked for exchanged, the escalation team responding saying it was their mistake of not noticing during packing time and they have facility to deliver and not to takeback from the location delivered. They are asking me to send by courier to the Vendor . This is really very touch situation. order no : 9739
82491. My friends have cancelled about 28 orders on hearing my bad experience with them.
Sreenivas -[protected]

Its a very Bad and awful shopping experience observed from the
purchase of LED Bulbs received from Home Shop 18. These peoples are cheaters
and Fraud. I purchased the LED Bulbs from Home Shop 18 against the Order No.
[protected] / 08/09/2015 of Rs. 970/- on the same day I had received the LED bulb
infront of courier boy I complaint, but at that time also I have not received
any proper resolution.

Complaint No.[protected]Talk to Harsha call centre), dtd.
15-Sep-15 & previous complaint no.[protected]on the day of delivery)

on the day 1 of delivery the all the inbuilt LED chips are
shaking (fitting problem) & also not getting proper light as compare to the
LED bulb of lower watt. Even the LED bulb we had purchased from electricity
dept of 7Watt is giving much better light in comparision with ALPHA which you
had delivered at my home.


When I called repeatedly no action was taken. every time a new
person talked and assured told me that they will not give any replacement of
ITEM.These people tell costumers wrong and give wrong details on TV / from Home
Shot 18 call center as well. Complete waste of time and wastage of money. The
telle callers did not solve the problem and gave details that were entirely
different from each other. Customers are cheated and left confused what to do.
Responses from other complaintants say that problems are not solved.


Homeshope18 is fake they are making customers fool..

Hope on the sake of Home Shop 18 reputation, Please initiate
the proper course of action & I want the homeshop18.com to take this back
and provide me the money which I paid or replace with other reputed
product.
Regards
Arun Verma
[protected]
akverma.[protected]@gmail.com

Complaint against Homeshop18 customer service :

HS18 Order No.[protected] Sub order No.[protected]

I have order 4 pieces of kurta but they have dispatched wrong size and quality was also not good, I have returned the product and waiting for my refund from the past 2 months, whenever I call the customer care department they say you will get the status in 5 to 7 days and been months that I am chasing homeshop18 to receive my refund.

Regards
Jyoti

Dear Priya,

We regret for the inconvenience caused.

As per Aramex courier, the order has been delivered to you on 09/10/2014. I hope you are happy with the product.

Regards,
Homeshop18

Dear Prabhat,

Please accept our sincere apologize for the inconvenience caused.

As discussed, we are arranging for the reverse pick up for refund (name:PRABHAT RANJAN), kindly allow us 72 working hours.

Regards,
Homeshop18

Dear Dikshika,

Please accept our sincere apologize for the inconvenience caused.

Request you to send the received cheque through any reputed courier at the below mentioned address to process for new partial refund cheuqe of Rs 350/- to be issued.
TV18 Home Shopping Network Ltd, D-5, 2nd Floor, Logix Infotech Park, Sector-59, Noida-201307, Uttar Pradesh.

Regards,
Homeshop18

Dear Tapesh,

We regret for the inconvenience caused.

The issue has been escalated to the concerned team and they working on it.

The refund cheque has been processed on 10/10/2014 in the name of "TAPESH CHAWRA" and the same will be delivered within 7-8 working days.

Regards,
Homeshop18

Dear Tapesh,

Sorry for the delay.

Refund cheque has been shipped via Blue Dart courier and the AWB # [protected] on 18/10/2014. The same will be delivered on priority.

Regards,
Homeshop18

Dear Kashyap,

Please accept our sincere apologize for the inconvenience caused.

We request you to share the order number for further assistance.

Regards,
Homeshop18

Dear Abhinav,

We regret for the inconvenience caused.

The issue has been escalated to the concerned team and they working on it. Kindly allow us sometime to update you on the same.

The refund cheque will be processed in the name of "ABHINAV KUMAR" and the same will be delivered within 7-8 working days.

Regards,
Homeshop18

Dear Abhinav,

Sorry for the delay.

Refund cheque has been shipped via Blue Dart courier and the AWB # [protected] on 18/10/2014. The same will be delivered on priority.

Regards,
Homeshop18

Dear Sachin,

Please accept our sincere apologize for the inconvenience caused to you.

The issue has been escalated to the concerned team and they working on it. Kindly allow us sometime.

Regards,
Homeshop18

Homeshop18 had given lots of commitment to solve issue but it is yet to solve.

My issue was not resolved even after eighty days.Will u tell me how much time required to solve the issue.

Dear Sachin,

Our sincere apologize for the inconvenience caused to you.

The refund cheque is shipped via Blue Dart courier with AWB # [protected]. The same will be delivered within 2-3 working days.

Regards,
Homeshop18

I am very thankful to consumer complaints as due to their effort, complaints was resolved & i got a my refund money from HOMESHOP18.

It is very difficult to get back refund money from homeshop18 which i experienced .I got refund money only because of you.

Once again thanks a lot for resolving matter.

Dear Astha,

We regret for the inconvenience caused.

We wish to inform you that new order has been placed for the missing product(watch) :[protected] and the same has been shipped via Ecom Express with AWB #[protected].

The shipment will be delivered to you within 72 working hours.

Regards,
Homeshop18

Dear Astha,

Replacement order has been delivered on 13/10/2014. I hope you are happy with the product.

Regards,
Homeshop18

Dear Shivramprasad,

We regret for the inconvenience caused.

We're arranging for the urgent shipment for the missing product and the same will be delivered to you on priority. Kindly allow us sometime.

Regards
Homeshop18