HomeShop18 Complaints & Reviews

I ordered a mobile handset of spice mi504 on18.3.14, after a 3-4 month the touch screen is not working properly, after many call to home shop 18 they remain indifferent, they told, contact to near service centre, i go there 5-6 times but they only change the software, and the problem is still persistant, after that i again call to home shop 18 that i bought hand set from you so it is your duty to make me satisfied than they told that we only sell the handset it is not our responsiblity to take care, go to service centre.

Dear Sir/Madam, This is in regards to a Micro max funbook order that i have placed on 13th July'14. When we received the order the product, we realized the product was defective. We returned the product along with NOC on the next day. Homeshop 18 has sent us a refund check with incorrect name on the check "CINMAYY DASH'. We returned the check on the next day to the address provided by HOMESHOP18 via speed post. And as per the tracking number the incorrect check along with check copy, ID PROOF & NOC letter was delivered on 5th August'14. Also we have sent the documents to [protected]@homeshop18 several times. However after that we have been calling Homeshop 18 customer care 3 times a day to check the status of our check and everyday a new story comes up with a new agent. No one ever knows what is the status for the check. Every time they says the new check has been despatched & on the next day they say that there is no update like that. It is very very disappointing that since one month, my check is on hold and no one gives me a clear picture what is the status. Could you please look into the status of this case. Or else i have to register a consumer case affair which is neither feasible for me nor for your company i m sure. Thank you. For details you can call me at- [protected]. Regards, Chinmayee Dash

Dear Sir, I want to share with you the harassment done with me by the Home Shop 18 for not replacing the product and making false excuses day by day. I have placed my order with Home Shop18 on 26 August 2014 for purchase of Karboon A-57 black mobile phone. My order No.[protected] and sub order is 86233587 . I have received my Karboon A-57 black mobile phone on[protected] at 3.00p, but I found that it is having manufacturing defects mobile speaker is damage and sound is not clear
. I have informed to home shop-18 on 29-08-14 . Home shop18 executive told that the mobile set is having some technical problems and all the accessories with box are required to be deposited. Many times I called home shop18 but every time they assure me that the representative from Courier company will reach me within 2 to 3 days and pick up the defective mobile for replacement, but no one ever since reached to me so far. Every time I call customer care of Home Shop 18 but not take any action. After six days i am waiting home shop18 representative. Pl.help me and replace my mobile hand set.

With best regards

Sudhanshu sekhar jha
[protected]@gmail.com
[protected]
[protected]

hi I have purchased 1 spice phone mode No H508 after 2 and 3 working days I got your phone but after 1 days I m facing some problem in cell phone after that I returned my phone 25th of Aug dispatch in your address After that I have cell for homeshop18 then your executive say i got your phone within 7 to 10 day you got new phone But yesterday I call homeshop18 then executive say plz wait 4 to 5 days more My order number[protected] Executiver name Ankit Superviosr name Shashi Address Noide sec 49 2nd floor

I had ordered two set of four containers vide order no,[protected]. Payment was made through credit card. To my utter shock only one set of four containers was supplied in the packet sent by homeshop18. Since then i am only getting false assurances from homeshop18 above delivery of the balance product. The complaint lodged with homeshop18 no.[protected] dated 23/08/2014 remains unattended till date. Will the officials at homeshop18 kindly make it clear why this cheating is being done by them and if it is not so, then why the product has not been supplied till date?

Sir, I have purchased Mobile handset from www.homeshop18.com (order no[protected] on dated 06Aug2014 and payment via Internet banking (Rs.5940/-). In this website there is no option to cancel the order, on dated 14Aug2014 I feel it is very difficult to cancelled my order, after that they are not giving refund amount. Many time I contact via email to customer care but no response, they are saying that you will receive it in 2days but till now I didn't receive anything from them. Please take the action against this type o[censored]nfair / fraudulent for that they never repeat for anyone. Thank you

I buyed the Jean from Homeshop18 5 Months Ago and Jean reached to me but its color is changed so called Customer care so they send the Jean to us through courirer.So i send the Jeans to Homeshop18 through Cousrier.But after that my Jean reached to me.They said that product is out of stock.So I ask for my money and they said that your money will reach to you in 10 Days.So i waited 10 days and my money not reached to me.I again call them and they said that you should send the your Identity and Other documents to our Email.I also do that but money is not reaching to me.Please Homeshop18 Give me money back. This also happen with me while shopping on Flip kart but Flipkart send the money within 1 Day. My Mobile Number. [protected]

Dear Mam/sir I had purchased Yellow Kurti on 13/8/2014, but due to incomport i had to return it, i make a call on 20/8/2014 for returning it to customer care, complain was registered, message came to me from home shop 18 Team i.e complain no.[protected] against order no.[protected]. After so many days yesterday (2/9/2014) i make a call to customer care, the lady refuses to return the items & says we have no such a policies of returning the item.but what i know it is written that you have a policies of 30 days return plz do something and return the item, as i have to no use of in comport item Thanks & Regards Shikha [protected]

________________________________________________________________________very bad experience about homeshop18example of worst service i have ordered spice mobile order id =[protected], in ahmedabadand possibly, as usual these people sent me some dump of manufacturercause it's touchscreen is not working from date of purchaselots of times discussed with their customer care(?) executives always same reply==> we are forwarding your complaint... and so ononce a strange problem => these people gave me service center address in ahmedabad where it is not available... now stuck with this spice garbage :(Humble Request Please Forget Homeshop18...___________________________________________________________________...⇄

Dear Homeshop 18, Here I am, Ravi Raj a loyal customer to your e-commerce website. But, in the past week the service experience offered by you has deeply saddened me. I would like to explain the whole matter in short here. I ordered 3 Pen Drives of HP make 8 GB in storage capacity. I chose ' Cash on delivery ' method of payment. The order was placed on 26/08/2014. Your delivery guy came on saturday 30/8/2014. I gave the required sum to the delivery guy, Mr Kamlesh, and collected the packet. But when i took the packet in my hands it felt rather light. So i stopped the delivery guy right there, and opened the pack in front of him. The pack contained only one Pen Drive. In the presence of delivery guy i called your customer care and intimated them about the glitch. After keeping me on hold for more than 5 minutes and transferring the call to 3 places they generated a complaint number[protected] and assured me of prompt action on the matter. I got it in written from the delivery guy about the error and had him undersigned . Until now i have received no formal communication whatsoever and it has compelled me to write this mail. Please reply to my concerns asap otherwise i will have to resort to other means. Following are the details of order. Buyer name- Ravi Raj, mail id- [protected]@charutarhealth.org, Mobile- [protected] Order date- 26/08/2014 Order Item- HP v220 Pendrive- 8 GB Quantity- 3 Total amount- Rs. 1032 Seller name- Suman Enterprises Seller Address- 74, A, Sant Nagar, East of Kailash, Delhi, 110065 Invoice number- SUMA/14-15/139702 Order Number[protected] Sub- order number[protected] Complain numer[protected] Dispatch through- Ecom Express Seller's TIN Number- [protected] Seller's CST number- [protected] Delivery Guy's name- Kamlesh Delivery Guy's phone number[protected]

Hi, This is regarding to my order no.[protected] placed to you on dated 10th August 2014 for Spice Full Touch Dual Sim Phone - M5920, inform to you that today[protected] i received that product at 4.30 PM, It is too late but atlast i gotit.But that MOBILE BOX does not contain the PHONE BILL(FOR WARRENTY PURPOSE) so i just call to customer care where i registired my complaint (No.[protected] and he assured me that they send me the PHONE BILL on my this email id. Beside so many reminder to customer care department till date i could not received the same bill, and my problem still lying, Once again i request u pls send me above said bill to me as early as possible, Thanks

Dear HOMESHOP18, I have take SPICE MI-449, order no[protected] Mobile on 9 Aug.But it is not working properly.it has many problem such as:-1)Its touch not working problem 2) It's charging not stay for long time minimum 4 to 5 hours.and many more problem.please Help me.please replace my mobile.contact: arun chavan:[protected], [protected]

Dear sir i have place an order in HS18 order No.[protected] dispatched on 06/06/2014 via BlueDart amount of Rs.594 and i have received the product but due to some problem i have return the product to seller on 10/6/2014 and seller also get the product.heir i attached the photo copy of DTDC courier slip
DTDC COURIER
CN No.K71997156
DATE:-10/6/2014
AMOUNT Rs.100

Now the problem is i have call sooo many time to HS18 but they not yet refund my mony and now to date is 2/9/2014 still i waiting

so requesting you kindly look in to the matter and do the need full

Samir dhar
[protected]

i have place a ordar no[protected] on 25th of july with online payment with my sbi ac. today is 1st of september... my order not recived... i have put my complaint on custmar care and web site also... i m shoked to cheated with homeshop 18. company not refund my mony & also not give my item. sachin mittal, lohardaga, jharkhand

Dear Sir, I am sanjiv kumar singh from matigara Tea estate Near Phasidawar more dist : Darjeeling(West Bengal), Few Days ago i was purchases a Spice Mobile 6210. But at a time those call dose not Funciton proparly in this cell somes one calling but a can't lisening incomeing cal voice. Please u solve my problem and Doing chance to further Purchases some item trusly. Thanking You, Sanjiv Kumar Singh Mob.[protected]

I had 3 tshirt order placed with Homeshop18 and received very poor quality products. They had promised reverse pick up of the product over phone by their customer representative. The product was very very bad and not at all similar to what was shown on the site. When I asked for a reverse pickup they told me that i need to send the product on my own through indian post and I did that. Accordingly I sent the scan copy of the courier receipt to HS18 customer care id. Its been 15 DAY after despatch of the product and till now I have not received my refund. They have cheated me and now they dont even response...

I have lodged a complain regarding defective delivery of goods
against my order No[protected] i.e one of the handle is broken of
"Karhai", & my complain No.[protected] dated 07/08/2014 but very
sorry to inform you that elapsed 23 days I have not received my
replacement till now as result I am mentally upset as I have purchased
from a big on line shopping center through on line & to made the
payment in advance through Internet Banking, sir, fervently request you
to look into the matter and needful to replacement the defective Karhai at the
earliest possible and to avoid my mental agony.
I am attaching herewith the snap shot for the said defective Karhai.
your early action at your label will be highly solicited.

My name is amol darade and i will buy homeshop 18 company product and order no. Is
[protected] and that complaint no. Is[protected]. I will call time to time from 19-30.
But the are send my product. They tell me your complaint is solve on[protected] but at this time not solved and then i will fill that from.

I will reveive wrong product and i send that time when reveive me.

I had placed the order with Homeshop18 and received very poor quality products. They had promised reverse pick up of the product over phone by their customer representative. The product was very very bad and not at all similar to what was shown on the site. When I asked for a reverse pickup they told me that i need to send the product on my own through indian post and I did that. Accordingly I sent the scan copy of the courier receipt to HS18 customer care id. Its been 3 months after despatch of the product and till now I have not received my refund. They have cheated me and now they dont even response to my mails. Didnt expect such a pathetic service by HS18 and would request you to take strict action against the site and help me get my refund.

Booked Ezzenza 3 Pc cookware set by Sanjeev Kapoo Product code 30794117 on 16 Aug 2014 and got the delivery on the next day. When it was opened ONE HANDLE was not fitting properly and LID was damaged. Booked the comlaints on the same day. Customer care people promised for action within two/three days. Aftr four days again inquire for the same and got the replay action is being taken. After that day we request every day for any action taken from your side. Every time we are gtg the same replay. Till date we have not gtg proper response. We got the set to present for somebody for marriage, that date is gone. Can you please tell us is it your service? It means you people are not coop after selling you product. Can you do us favour to get this complaints attended Hoping for ur early and favourable action. [protected] INVOICE NITCDRH/DRH/08/2014/2534175 ORDER #[protected]