HomeShop18 Complaints & Reviews

Dear /s I have ordered two sets of "Nova Roti Maker N1124 + Atta Maker + Casserole" and paid Rs 4524/- ( One costs 2599/- and after 12% discount at the time of booking for two it was 4524/-, photo proof attached ) with order number[protected] and suborder 82508055. I have logged a complaint with ticket number[protected] with HS18. Its already one month they are not at all responding to the calls. Even if you call them, they only tells we will respond in 24 hrs, but no response every time. I have tried with attaching photo proof, but it taking long time without any change. So thought of to submit the complaint without photo proof. Can you please help ? Thanks, RN Tripathy mobile : [protected]

Dear Sir,

I Purchasing Nugen mobile date on 11/07/2014, with in 10-12 days speaker not working & after 20 days camera colour fade, So please short out the complaint, my order no is[protected], I am 4-5 times calling but not response, Please change my mobile urgently then i go to consumer court, so please Advice to a my cell no:[protected]

Thanks
Karan Shirke
[protected]

I’ll not take much of your time, I actually need some help in obtaining a refund from Home Shop18. I always thought that HomeShop 18 is a trustworthy company so did not expect this from them. But now some 3 weeks have elapsed and customer service team was not able to mention, what is happening to the refund. By the way it was by credit card. The mail which i recieved from HomeShop 18 is as below. Hi, This with reference to order no.[protected] placed with you dated 13th July 2014, worth almost Rs 1885 out of which three items could not be delivered for which I got a mail on 2nd Aug 2014 for refund of Rs 757 in all. I have still not recieved the money in my account. Can you pls confirm as to how much time it would take for the processing. The details are: 1. The Gruffalo Activity Book - Rs 232 2. Food Coloring Book: For Kid's Ages 3 to 10 Years Old - Rs 359 3. Bumper Colouring Books Pack 1 (2 Titles) - Bumper Col. Part 1, 2 - Rs166 Thanks Neeta [protected]

Dear Sir/Mam We booked a Tax Sleeveless Jacket on 10 August 2014 and we received the order on 13 August 2014 But the parcel we received did not have the jacket instead it had a t-shirt . In this Connection I Call to customer care on 13 August 2014 they launch the complaint & told me that in 48hrs you will receive your order But Still Today I haven't receive the Order . So Many Time I call to Home shop18 Customer Care Every Time they told me you will received your order within 48hrs . our complaint no.[protected], order no.[protected]. We have called at customer care twice but no action was taken. We request you to take necessary action against it and deliver the right order to us. Hoping for quick response. Kamal Sobit [protected]@GMAIL.COM +91 [protected]

Hi Team, I am Hemant Kumar, I am really disappointed from your services, as i had my worst experience of online shopping from HS18. I order one 'Exculsive Pack of 5 Shirting - Mafatlal Freebie Sunglasses '' with order number[protected] & sub ornder no. 83198573 on 20th july 2014.After 10 days of ordering i received my product and paid cash to courier boy as order was on COD dt.30.07.2014. When i open the packaging, product was not good as showed in advertisement. I immediately call your customer care for replace this product with another product & booked another product which order no. is[protected] & sent back your this product by Fedex courier & delivered at your given address dt. 06.08.2014 & share Courier Details at your customer care mail id for refund courier charges, Asyou’re your executive this new product will be receive at me 15.08.2014 but till date not received & not given any dispatched detais, Since from that time, i am regularly calling your customer care for new product against this product & refund courier charges but every time they say that your request is under process . I am loosing my trust from your site, you are requested to respond my immediately on this. Regards HEMANT KUMAR_[protected], [protected]@gmail.com

Request id no. #556550 given by customer care

Hi Team, I am Karan Rathore, posting this complaint on behalf of my sister[Priya Shekhawat] I am really disappointed from your services, as i had my worst experience of online shopping from HS18. I order one ''Designer Semi Stiched Anarkali by Hiba Electric Blue colour '' with order number[protected]on 18th march 2014.After 3 days of ordering i received my product and paid cash to courier boy as order was on COD. When i open the packaging, product was not the same showed in add and that changed product was also faulty. I immediately call your customer care to refund my money back then they said that they will refund our money because i was not interested in that product any more. Since from that time, i am regularly calling your customer care for refund and every time they say that your refund cheque has been already dispatched and RTGS back to us . Every time they give me new courier number to trace my post but when i visited my nearby post office they simply said that this courier number doesn't exists. Your executives statements changes every time when i call them, some of them says that we will dispatch your refund tomorrow and on the same day some other executive say that your refund is already initiated before 2 days. I had words with Mr. Ali [team leader Noida Branch] on 16th july, he was very polite and ensure me that you will definitely receive your refund with 6-7 working days but it was again a fake promise. After that today morning [dated 17 Aug 2014] i spoke to one of your supervisor from Noida '' Ms. Jasmeet Kaur'' i want to mention she was very unprofessional and irresponsible lady, instead of solving my query she simply said that we can not do anything in this case. I am loosing my trust from your site, you are requested to respond my immediately on this. Regards Karan Rathore [protected] rathore.[protected]@gmail.com

i had ordered 7 piece Nonstick cookware set from homeshop18 on 10/07/2014 ..but i recieved a blanket instead of the cookware .i immediately called the customer care and asked them for a refund since i have recieved the wrong product. I followed all the instructions given by the executive and the blanket was sent back to homeshop18..It has been more than a month since the request for refund was placed by me.The dispatched cheque has not been received by me and there has been no response from homeshop18 company regarding the same.The customer service is hopeless and the company is cheating consumers by sending the wrong products and not providing refund to the customers.I kindly request the concerned authority to take action against the company on basis of fraud. customer name -shruthi order no[protected] complaint no[protected]

We had informed home shop about the bad quality of the product and immediate return as soon as we got the product. They said they would send someone in 3 days and no one came. We were at home and it was lied that no one was at home.

No one has come since then after repeated reminders. Looks like Home shop 18 never wanted to take back the product and knowinly gave a bad product to us.


Its been a month now as we keep reminding them and you keep telling that someone will come in 3 days??

I want someone to come immediately and take the product and provide full refund.

Order number[protected]

To, The Homeshop18, Respected, I regret to say that i want to return a book of A Textbook of Machine Design, because the topic which is related to our syllabus are not present in that book, so we want to return that book, i hope you understand my problem and give me reply as soon as possible. Detail of the Book is given Below: Order Number:[protected] Product Code and Name: 23638864 and A Textbook Of Machine Design AWB No:[protected] Ecom Express Name of Buyer: SHESHANK CHAUHAN Date of Oder: Jul 17 2014 18:07

sir, my ordre no is[protected]. i am from bhubaneswar.i was called thrice for taking my order i also reached in time but anyone doesn't come. every time i asked them to come they told to wait 2-3 hrs this is happening from 3 days.so i request you to kindly refund the product.

I received Alliance Terry Cotton Bath Towel - Set of 5 Order No[protected] Order Date - 09/08/2014 And Received Date - 14/08/2014 But This 5 Towels Are Small And Not Comfortable This Towels Are Not Long As Other Towels And Small to Size About 120cm In This Product One Towel Is Cut From The Middle Side So I Don't Won't This Product And Give Me Our Product Amount And Want My Money Back to me Please Take This Product Quickly.

I received one necklace set Order No.[protected] & Sub-order No.80574357 on 18th June, 14 which was broken near the pendant. I complained immediately for replacement of the same and I received the replaced order on 9th July, 14. I was surprised to see the same product -broken one. Then I requested again (2nd time) for a replacement in which they agreed (Order No.[protected] which I received nearly a month after sending (Sent on-14th July & received on-14th August) and still the same one. I don't know they understand the procedure or not. Because replacement means with a good one. But twice they have repacked and send the same broken product to me. Now I don't have patience again to give a complaint and ask for replacement. Because may be once again they will send the broken product. Please help get my money back or replace it another same priced product. Because I feel this is the worst Internet shopping site without any customer care sense.

I just purchased two set of combo watch from www.Homeshop18.com Order number:[protected] Order date: Monday, July 21, 2014 They delivered One quantity instead of two and charged for two quantity. I immediately contacted their customer care regarding it now its been a month nothing has been delivered yet.

i had booked a product on 12th of July and i received it on 15th of July it was broken and i sent it back on 16th it reached there on 24th July. Company has published on their website as refund policy as below 12. What are the timelines for refund? Mode of Payment Refund Mode Refund Time, upto (From the date of cancellation of order/confirmation of receipt of product) Credit Card Credit Card 4 working days Net Banking Net Banking 4 working days Debit Card Debit Card 4 working days Gift Certificate / E-Voucher Gift Certificate / E-Voucher 10 working days COD (Cash on Delivery) Demand Draft / Cheque 10 working days Demand Draft / Cheque 10 working days but till today that is 13th of August i have not received my cheque. for this i have called more then 100 times in the customer care of homeshop 18, but not got a single proper response. Everyone saying something different. hell service some executives talked so rudely cant believe this. I think they don't know the power of a customer. Fed of from HOmeshop 18 now. vwery poor response.

Dear sir/ madam, I am anand kumar shaw, I have given order number[protected] for mafatlal 5 formal readymade shirt with a free pant piece which has not been received in proper quantity and same parcel has been sent back after few days when we called for replacement they conveyed that refund will be provided which has been not received till date, next order for 5 formal readymade shirt has been made through order number[protected] which has again the same problem of insufficient quantity. we are not new to your homeshop 18 but still we cant understand what is happening should we consider that it is fraud, because each time we call your executive they says no update is available we are arranging a call back but still not reply has been received I request you that donot hamper your reputation Thanking You Anand Kumar Shaw [protected]Dear sir/ madam, I am anand kumar shaw, I have given order number[protected] for mafatlal 5 formal readymade shirt with a free pant piece which has not been received in proper quantity and same parcel has been sent back after few days when we called for replacement they conveyed that refund will be provided which has been not received till date, next order for 5 formal readymade shirt has been made through order number[protected] which has again the same problem of insufficient quantity. we are not new to your homeshop 18 but still we cant understand what is happening should we consider that it is fraud, because each time we call your executive they says no update is available we are arranging a call back but still not reply has been received I request you that donot hamper your reputation Thanking You Anand Kumar Shaw [protected]

I had placed order for 2 products on 4th Aug. Order #[protected]. I have had a horrible experience shopping with your website for this order. I demand an immediate resolution to this & full advance payment refund for it ASAP. 1. Suborder 84351267 : eCraftIndia Meenakari Ganesha Chopra I received this shipment on 9th Aug. On opening the parcel I found out that someone else's order (Rakhi gift for brother) was shipped to against my order. The retail invoice photo inside the parcel shows details - order #[protected] was wrongly sent to my address. Complaint no.[protected] was raised on 9th Aug to arrange for reverse logistics of this shipment. Please cancel my order after this & give me full refund. 2. Suborder 84351269: Aapno Rajasthan Meenakari & Kundan Work Pooja Thali I received this shipment on 11th Aug. On opening the parcel I found that the pooja thali was broken into multiple pieces. This is clearly a packing or shipment fault. Please take back this product immediately from my addrees. I want to cancel the order after this & provide me full refund for the amount paid. Photos of the broken product are attached along. Complaint no.[protected] was raised on 11th Aug for this. This is the worst experience I have ever had or heard of from any e-retailing vendor. In spite of multiple phone calls I have made to your customer service team, till date I have not got any satisfactory solution. I have made full payment in advance for these products which I was planning to gift to someone on an occasion. Given that you all have messed up this delivery so badly I don’t have any intensions of buying this from you anymore nor will I ever consider buying anything from homeshop18 in future. Immediately arrange for someone to pickup both of these products from my address and initiate the process of order cancellation and I should be given the full refund for this order. Regards, Supriya Singh

I have purchased a tablet 2 months ago from homeshop18 and when i orderd the tablet their customer represntative said that it has a sim option but when i recieved the phone there is no option of inserting a sim. And customer care people are making us fool by saying that they will refund the money but are not refunding us from last two months. Please help me. Regards Darshan lal tharani 11/1 bairathi colony near pagnis paga Indore (M.P) [protected]

Reverent sir,
I ordered an electric cooker about a month ago which was received in a broken condition.i called the concerned people and they told me to courier it back to the warehouse.i did the same which costed me around rs950.it has been around 20 days i have not got any call from their side or any assurance to replace the product or refund my money back along with the courier charges.we are from a small place so can not go to a consumer court rather than to quote the matter online.i believe i will get justice here and your team will help me.i am giving the order no. and complaint no. Here along with my contact no.
Order no.[protected]
Complaint no.[protected]
Suborder no.[protected]
Booked on 16th july.
Pod no.-U991M0128283
contact no.-[protected]
I have the soft copy of the courier receipt too.looking forward for your help.
Regards

Hi... this is Tim from gujarat yet to receive the product booked on 31st jul'14, ord no[protected] for Denver Sport Energy n Charge Deo combo... It's a long days since i haven't receive that.. This is for favour o[censored]r kind information that amount fr the said product already been paid through debit card... if the product is nt available then plz refund the amount, , no need of that.. Thanks n regards Tim

My complaint No. is[protected] of Order No.[protected]. The rod of magic mop is not working. I had telephoned to the Customer care many times. But no body has come as yet for attending the complaint. Please send the someone urgently to attend the above complaint. Yours faithfully, Shashi Kant Kumar W/o Geeta Kumari Mob. No.[protected]/[protected]