HomeShop18 Complaints & Reviews

I have ordered a product from homeshop18 with ID[protected] on 27th july 2014 but now even after 2weeks they havnt shipped it yet.so irresponsible homeshop18 is.i[censored] guys cant ship and deliver even a small thing why u all open a website to sell such stuff or even carry on with ur buisness.stop fooling people.!

Respected Sir,
I want to inform you that I buy a SPICE mobile of order number[protected] from HOMESHOP18 the offer with mobile is GIFT COUPON of Rs. 500. I received a product on 3 August with a coupon whose validity is expired on 31 July. Then I complain it on the same day they told me that “I WILL MESSAGE YOU A ANOTHER GIFT COUPON CODE within 48 hours” and give me a complaint no.[protected] but I did not receive it in 48 hours then I complain again and again and get new complain numbers but problem still not solved few complain numbers are[protected],[protected] and[protected]. During call to customer care I waste approx. Rs. 50 in calls But problem still not solved .
So, I kindly requested you to please PROVIDE ME A COUPON OF Rs. 500 (200+200+100) and also give rupees 50. For my satisfaction please call me.
I will be highly thankful to you.
THANKS
Yours sincerely,
Syed Mohd Masood Ali
B.Tech. (Mechanical)
[protected]

Respected Sir,
I want to inform you that I buy a SPICE mobile of order number[protected] from HOMESHOP18 the offer with mobile is GIFT COUPON of Rs. 500. I received a product on 3 August with a coupon whose validity is expired on 31 July. Then I complain it on the same day they told me that “I WILL MESSAGE YOU A ANOTHER GIFT COUPON CODE within 48 hours” and give me a complaint no.[protected] but I did not receive it in 48 hours then I complain again and again and get new complain numbers but problem still not solved few complain numbers are[protected],[protected] and[protected]. And i also email them but did not get any response. During call to customer care I waste approx. Rs. 50 in calls But problem still not solved .
So, I kindly requested you to please PROVIDE ME A COUPON OF Rs. 500 (200+200+100) and also Rupees 50. For my satisfaction please call me. I will be highly thankful to you.
THANKS

Yours sincerely,
Syed Mohd Masood Ali
B.Tech. (Mechanical)
[protected]

Hi Guys,

I don't think we get any solution after posting our complain here. We all are done transaction or get into trap and if we fight in a single no one going to listen us. Request you all lets form a group and together try to connect with hire management of homeshop18 if it's not going to work. Let's go to the government so that what we suffer no one else suffer from homeshop18.

As of now i just want you all to comment on my thought if it's look good. We will discuss later what we can do next.


Regards
Abhishek

I have ordered two rakhi and cadbury celebrations combo pack for Rs. 451 each. One is delivered to vadodara and other one will be delivered to mathura address on 11 august. What is the use of delivering it after rakhi? when in your site it was clearly displayed that the order will be delivered within 5 working days then why it has not delivered till now? one more thing, the order which i placed is different from the one which has delivered to my address. The pack which i ordered contains a beautiful rakhi and also the cadbury celebrations box which was big but the one which my family has received today contains a different rakhi which is very bad and it has a simple red thread with a red pearl.. it is very weird. moroever cadbury celebrations pack was a mini pack of Rs.100. I am not satisfied with your services and i will take strict action against this. you should display only that thing which you actually deliver and also the delivery duration should be the same in which you guys are able to deliver the order. I want my money back else i will go to the consumer forum and will complaint against the site .

This is not the first time that home shop 18 has delivered a wrong product. This time we had ordered a black colored semi stitched suit and a maroon colored dress material was delivered which is completely different from what was shown in the advertisement.

I had ordered several items with Order No as follows: [protected] [protected] [protected] [protected] [protected] The status showing for these products is "Lost in Transit". Also they haven't returned me the coupons used for the transactions. I had bought the coupons and at least I want my coupons back.

It is the most bitter and disappointing experience shopping with Homeshop18. I have purchased many products worth thousands of rupees. Two products received were damaged. One product for which I logded a complaint on 6th June 2014, I have not received any positive response till date. Different people are connected and the whole story has to be told again and again, a new complaint number is given every time with the promise that within 48 hours a courier executive will collect the product from your side and refund will be done within seven days. But today is the 9th Aug' 14 and I am told to courier the product myself. I advise every one to think twice before ordering anything from Homeshop18.

I have taken the Penta Dual Core 3G Dual Sim Calling Tabtop approved by BSNL Lab-Sparkling Silver, IMEI No.[protected] against one year warranty vide my Order No.[protected] dated 23.06.2014 and delivered by you invoice no.TARA/14-15/63459 dated 25.06.2014 for Rs.7, 999 and registered it by logging in website www.pantel.in/registration and received our registration no.PENTOFF0096118. But I regret to inform you that the tap is not at all working properly. It is not recognising any mobile network (SIM) i.e. no connection network, SIM error. As you might have observed already more than a one and half month it has been purchased, even now it says the samething with each and every SIM. Because of this we are unable to access - making calls, net...and it is not serving our purpose of purchase. As you know it is under one year warranty, I request you to kindly take the necessary immediate action on this to rectify the problem of my instrument or infact I would request you to kindly replace it with new instrument or else refund us. Hoping to receive an early response from you i.e. ASAP. Thakur Rakesh Singh Flat No.301, My Habitat, Sri Mallinagar, Rajendra Nagar Colony, Hyderguda, Attapur, Hyderabad, AP 500 048, INDIA.

Respected Sir, I have purchased NRG shoes on 19 May 2014.My order no was[protected] and also was TV Promotion Winner (Philips DVD Player) the product delivered in 3 to 4 days but winning prize (DVD) is delivered not yet. I talks your costumer care 15 to 20 time several times but not solve my matter. Plz resolve my matter urgently. My complaint no. is[protected] dated[protected].

Hi,


My complain is against order#[protected] and suborder#83505663. I
placed an order dated 24th July’14 for shoes of size#7 and made the
payment via credit card . However after that I realize that I was using size 8
and I called your support service and tell them all issue he insure me that he
has forward my request and I will give size 8 shoes.


Later on when I receive the product it was for size
7 I immediately call your customer care she told me no issue sir I am arranging
reverse pickup for you and you will get correct size shoes within 5 days. After
that I keep on calling your customer service that no one came to pick up. They
keep on telling me that next day surely someone come to collect. It’s being 15
days.


I made almost 50 calls in 15 days and drop 2 mails
but not getting any response and no one came to collect Product. And when I say
to forward this call to someone senior whom I can believe they never forwarded
call. We don’t have any option except to wait.


I am office guy I have to give my product to someone
else in my flat in morning and when I came at the evening he told me no one
come to collect. Even I have taken few days leave to insure this pickup not
failed.


It’s really frustrating and I was feeling like
foolish that how I make transaction with you. I am regular shopper of online
however after this experience I don’t know I will make another transaction
online or not.


I buy product from Amazon, Myntra, Lenskart they are
amazing on their customer service. They provide what they commit. But
homeshop18 is worst among all I don’t know how this company running with this
customer service and how many years they run. I can see this complain box on
daily basis there are 7-8 customer complaint if this is the scenario you can
understand how fast you are losing your customer.


I am not writing this mail that someone takes action
on it because I know you don’t care about this. But I will make you sure that I
will spread this mail as much as your senior management as well online shopper
will see it and never make any transaction with you.


Regards


Abhishek


[protected]

Order no.[protected]
Dated 14th July 2014 for Current Affairs 2014 for Civil Services, PCS and All Other Examinations

Courier Company Name : Aramex
Tracking Number : [protected]
Dispatch Date : 17th July 2014

I have not received my order till now there customer care are not helping out in this matter, every day call the customer care the are just taking the complaint but no further work is carried out. 30 days after placing the order i have not received.
What to do now your customer service provider are not helping out.

this is to bring to your notice that i have frequently tried contacting your customer support helpline numbers in order to register my complaint against my order no.[protected], i bought a synchronics tablet from you people.this is really annoying that despite several registrations of my complaint, the authorities or any other fellow worker hasn't paid any keen attention or interest to resolve the isssue.my complaint no. is[protected].i hope you people will look into the inconvenience caused otherwise i will have to file a case in consumer court against the same because i am sick of contacting time and again now. baljeet singh(order no.[protected] bathinda

Respected Sir, I have purchased a penta tab and received that product on 26 july and i have complained about the internal storage of the product and wants to return this product bcoz this is not according the specification.My order no was[protected] and complaint no was[protected].If HS18 is not taking the product back then I have to suit this matter in district consumer forum haridwar with in a week.Plz resolve this matter urgently.

Sir I have booked one spice smart watch phone, order no.[protected]. The item was dispatched through DOTZOT courier, AWB no.[protected] on 26 Jul 14 as informed by you through SMS. However I have not received the item till date despite have passed almost 10 days. The customer support and delivery support is not appreciated . The poor customer support of your reputed company is not at all excepted. Now I do not want the product any more and please refund the money earliest. Regards

i need my refund against order no[protected], its been 2 months already, Mr. Nitin Kaushik and Mr. Arjun SINGH...whenever i call them for my refund they says the same line that status is not updated yet..and they both are kept to give false commitments. Mr. Arjun Singh was about give AWP number 6 days back and he even gave me his extension number 124# which never connects and the executives never transfers the call to him as he never did the job which was to be done against my order. he is such a lair & hypocrite . even the call centre executives are hopeless.They do not reply to mails.Neither they give any concrete answers.Every time i write them, they send an automated response...

arrange for the new product or refund my amount. i will provide you the pictures of the broken product. Kindly send the email address so i can send pictures of damaged product, If i am unavailable on my cell phone as i am on move with my business trips kindly contact on the mail for your queries and explanation. After sending pictures of damaged product of yours if your response is negative i might have to move Grahak Suraksha with my Credit Card Statement and Order Details. Money is not the issue over here but homeshop18 always trys my patience. Being a regular customer i don't deserve this. [protected] The details of your ticket are shown below: Support Ticket Date Order No. Suborder No. Product Feedback Status [protected] Tue Aug 05 17:06:08 IST 2014 [protected] 83084685 Orpat Element Heater -... OPEN

i purchase bubble hair color for 1199/- but it is not working what ur say the same i will do but it is not working u r say for 10 minutes color will change but 1 hr to 3 hr after no use same white hair no color change so please replace my product, ur add froud i think it is not working so please call me on mobile [protected] gaffur sayyad

Birde Inflatable Sofa cum Bed.


I took this Sofa cum Bed.but within month, Unable to pump air in the Bed due to some leakage in the sofa itself.

Request you to, please look for this complaint asap.

I didn't get any Warranty card with this Item also, please let me know what Homeshop18 do in sush cases?

Will i get the Replacement or "what will be the other solution ?please clarify here, to let other customers to know

about this.

Looking forward for the response as earliest as possible.

I used to think that Homeshop18.com is a very genuine and authentic website and therefore I purchased many items from them without any issue. But in one of my recent orders, they proved to be big cheaters. To give the brief summary, Order number:[protected] Order date: 28 June 2014 Order total: 1490/- Found the product is grey market product so returned it on 14 July 2014 through a local courier (they mentioned that they are going to reimburse a max amount of 160/- as courier charges and I can use any local courier for the same.) Courier Name: Flying Man Air Courier, serial number 18445 (this is the only reference number through which we can track on phone). I got calls from homeshop18 three times, one on 17 July 2014, one after that and one on 4 August 2014 confirming that product has been received and the refund is also initiated and the money should come to my account within 7-9 working days. This happened only when I called their customer care atleast 15 times to enquire about my refund. On 5th August 2014, I got a call from them saying that they have "not" received the product and need POD (Proof Of Delivery), after which only they will be able to proceed with refund. Being the local courier, courier company denied of the POD confirming that there is no such system set with them as of now. Also, homeshop18 even after several requests from me, denied to communicate every call details through email. They are big time cheaters and don't follow up for there refund requests unless customer calls them several times and then at the end, by such tactics, they eat the money. I am gonna go in all consumer forums to update other users to be cautious of this website and better go with trusted ones like flipkart.