HomeShop18 Complaints & Reviews

Hi, I have placed an order through mobile phone on 25th July 2014, and order number for the same is[protected].But i found it defective and not even usable. In order to get my money back and return the goods to Home shop 18 team, I have asked to hand over the goods to their representative and will surely get the amount credited in my account. Now they are saying that they have already released my payment through cheque. It's been more than 15 days but I have not got any amount credited in my account. None of their team member is ready to take my calls and talk on this. Please help Regards Sarita Parashar +[protected]

Dear Sir/Mam, I had Purchase a TABLET brand of Simmtronix from homshop18 But within 15-20 day it was not working properly(Display Problem Was there)..so that I send it to Your service station by courier to Nagpur.As Your Service station manager told me that ...my product will deliver to me within 15 days period but till date i m waiting. Sir/Mam I COMPLAINTS many times on cust.care numbers as well as simmtronix Center no. given by cust.care representative. Every time i got positive response from them but till yet my product not delieverd. Sir/Mam i already given all details to your Cust Care Reprentataive many Times. So please consider my complaint and deliver my product as soon as possible. My product Details are - Serial No. - X720*GF*10DA079342 jOB No.- 407 Thanks & Regards Aatish R. Bhore Yavatmal, Maharashtra Mob- [protected]/[protected]

Hi sir,

I had purchased a mobil phone model no.spice MI-509 from homeshop18 on 31-Jul-2014. At the time of delivery i didn"t open the box i found charger in damage condition and also gift coupons are expiry date. i have called many times at homeshop18 but didn't found any soutions of my problem.My last complanit number is[protected] against order no[protected]
and complanit number[protected] oder no[protected]

Krishan singh
[protected]
Email- [protected]@yahoo.com

Dear Sir / Madam we would like to inform you that Mid july i was placed a order to your customer care no. and booked my order, the order detail given bellow- Order No[protected] Order Date- 17.07.2014 Order Item - full diamond oval set -57 After One week item came my house and i checked & found that its a different item so i called your customer care no and your executive told that please return this item and after one week your item will be come.after one week i called your customer care no.your executive told pls purchase other items and your different - different executive giving different - different advise. After discussion your executive told i will return you money so he made a cheque and cheque detail given bellow. Cheque holder Name- Nandita Verma Cheque No- 754111 Cheque Ammount- 450 Cheque Date - 28.07.2014 this is inform you that i have no bank account name of Nandita Verma . my bank Account Name Nandita Kasera so I requested to you pls return your cheque. made a new cheque favor of Nandita Kasera. Or Pls provide my choose item - full Diamond Oval Set - 57. Pls do needful because i am your references customers. Pls find the attached covering letter and Cheque scan copy. Regards ketan kumar mo-[protected] mo-[protected]

Hello I am Pradeep I Had ordered 2 siphon sari's Order No 83029963 and 83029961. The product displayed in site was totally different from the product i ordered. I had returned back the product through professional corriour No PRO1328572 dated on 28/07/2014. 25 days have passed but i had not got any response. Please look into the matter seriously other wise i had to go through consumer forum. Adov. Pradeep Dhas Mob No [protected]

My name is Mamata Rao from Mangalore. I had purchased a singer food processor in Home shop 18 on2/08/2014. PO no.[protected] sub order no:[protected]. After receipt of the product I was not happy and satisfied with the product. With in two days of my receipt of the item, I contacted Home shop 18 for returning the product. They promised me to send some one to collect and they will arrange for return courier. they asked me to keep the product packed. The product is packed and kept for dispatch. However, after few days HS18 called and said, they can not arrange return courier. They advised us to courier back to one address. They suggested few couriers names and Speed post. However, none of the courier companies and Speed post were ready to accept Electronic/ Electrical item for couriering it back to HS 18. HS 18 were not ready to accept this and they were insisting us to try some courier. After trying all the couriers again, we informed HS 18 that no one is ready to take the parcel, and requested them to arrange return courier. All though they accepted to arrange courirer, they have not done so far. Every time we call up they inform the return courier person will be sent in two days. However, so far they have not sent. So far the response from HS 18 is vague and not clear. We feel cheated and disapaointed. We request that the product be taken back from us and refund amount be paid. Please respond urgently.

Hello i m ajay sharma, have booked one signature disney blanket from Home Shop18 my order number was[protected] with cash on delivery. i was confirmed by the representative while booking of the product that i will get some cash vouchers for further purchase but i didn't find any of the voucher with product. Moreover, for collection of the product i have went to the courier guy he has not delivered my product at my doorstep, whereas several times i got the same at my door. request initiate necessary action and confirm status of my complaingt : [protected] is my mobile number sharma.[protected]@gmail.com is my email

Hi Ashmat, Could you please let me know at what time this product will be delivered today/Tomorrow/ Day after Tomorrow/ Day after that/Day after and so on!I want this issue to be taken to Higher Management of Home Shop 18 or may be Labour court if required.Don't know the product you will be delivering would be Original/Fake.The expected time of Delivery has crossed.Will you be able to Deliver it Today or not. Please do let me know about this.Regards, Sumit Tuteja([protected][protected][protected]-----On Wed, 20/8/14, Ashmat <[protected]@homeshop18.com> wrote: Subject: [HS18 Care #570571] Re: Details of your order placed on HomeShop18.comTo: [protected]@yahoo.co.inDate: Wednesday, 20 August, 2014, 11:09 AMDear Customer, Warm greetings fromHomeShop18!It is of greatdisappointment for us to have failed to live up to theexpectations you had set. We are extremelyregretful for the product not havingbeendelivered yet. As you read this mail, your order is beingtracked by ourteam, so please be assuredthat we will do everything in our scope to locate itand deliver it in the best time we can.Your patience and continuedsupport has won hearts in HomeShop18! For all theinconveniences we may have caused to you, weare sincerely apologetic.

The order no[protected] & suborder no 83733745 the product accept by the coorier man and open the pack also its charged and power on but not on this enter bluetooth head set. just after one hour i am complan the castomer care help line. but not responce the teem of homeshop18

I have shopped more than 60 items in last 2-3 months from HS18. Sometime had some small issue, but they fixed it. This is regarding order number#[protected] and Sub Order Number#84380663 placed on Aug 5th 2014. On Aug 18th, I got an email that your order has been cancelled due to some courier issue and you will be refunded here. I called 12-15 time to understand the problem, but always the customer care executive does not have any relevant information and they simply read the case update(whatever were mentioned in the same email). I talked to one of the supervisor as well, and he assured that he will look into the matter. Now I am explaining the reason why I don’t want the refund whereas want the item. The item I ordered is cost Rs. 3372 but I ordered that for Rs. 1304 using some promo code. Now they have cancelled the order and processed my refund of Rs 1304(still not credited to my bank). Now they want me to place the order again, if I want. But Now if I place the order for the same item, I have to pay Rs 3372, I am not getting the item for Rs. 1304, so why will I pay extra, where I already placed successful order for Rs 1304. And the next thing is, I had placed 3 items from the same seller in last week and all those item got delivered in 2 days only then what happened this time with courier. This is impossible and unbelievable, if all 60 different item ordered can be delivered to my place then why not this one. And if there is some item which cannot be deliver to certain zip code, then it says you in the order page itself and won’t allow you to order. But in my case order were placed successfully and whenever I called for the shipment status, I was told, it is delayed but will be delivered to you shortly. NOW I UNDERSTOOD THAT THIS IS HS18 CHEATING, THEY ARE SEEING THAT I GOT THE ITEM COST RS 3372 AT RS 1304, THEY MIGHT HAVE CANCELED THIS ORDER.BUT PLEASE NOTE THIS IS THE MOST LOVED/LIKED ITEM I ORDERED. I want this item back to shipped my place, I won’t accept the refund. If I don’t get this item, then definitely myself and family friends associated to me are going to stop shopping from HS18 and we will simply destroy our long running relationship. Hope someone can help!!! Thanks, Bushra.

This is most cheating online company .Never trust on these people service .From my no.[protected] i made an order to homeshope18 on 23july for a spice mobile Mi506 model they delivered the product after the given date that on 31.07.14 but the touch screen & ear piece sound was not working properly so as per their refund policy the next day i made a complain & return the product with DTDC courier special service which i am having record that that they have got it on 04.08.14. when i call their customer care they conformed it that they have received the courier, i am also having the recording of this conversation .but after calling several time they are not giving my refund . but i am having all the prove of their cheating attitude . so now i am thinking to go for a consumer case against them. Nam- swarup panda. Email [protected]@gmail.com contact no-[protected]

i had ordered Hiba's two anarkali semistitched suits on 21st july 2014.the product i received was completely different than the product i ordered.i requested you to refund the amount.the one suit costs rs 2499.today i received the cheque of rs2499.but the problem is that, the name written on the cheque is wrongly spelled.pleas send me new cheque with the name priydarshini Vivek Deshpande as soon as possible. the details of cheque u sent r cheque no #775125 amount-2499rs drawn on yes bank

I had given a complain on replacement of the product, the same product was been sent through speed post on 1st Aug 2014 after talking to the customer dept in mumbai they say its still not been updated the status till date so you need to wait or call back us, after calling them several times they reply the same status still not been updated so we cannot replace the product.

Please do let me know what should be done. Or i assume that Homeshop18 is just being cheating with the customers who tries to replace the product and you dont receive the same back

please do reply me on my mail address

girish.[protected]@gmail.com

awaiting for your early reply and help.

Good afer noon sir, i have received my mobile and memory card, mobile is ok .but charger has not been working .You send me the spoiled charger, please replace it, i hope u will replace it order number was[protected] Your regular customer sonu k [protected]@yahoo.com

respected heads, i have book a order of a spice dual sim mobile phone 6120 on 18th april 2014. my order no. is[protected]. my phone speakers did not working till one month.. i check this phone to spice care but they says that this phone is purchased in 18th April 2013 due to this reason my phones warranty is finished .that's why they do not check this phone. and i am complaining you many more times but you did not give me a satisfactory answer. so take a serious action on it as soon as possible before i take an action you...

Dear Sir/ Madam, I have purchase mobile phone with order number[protected] St 10-Aug-14 Rs. 5499.00 with offer of Rs.1000 gift coupons. I have received product and coupons. I have read the condition which has only 2 months validity and more over that it can not used to buy "MOBILE &amp; ACCESSORIES, ELECTRONICS, CAMERAS, CAMCORDER, COMPUTER &amp; PERIPHERALS, GIFT VOUCHERS" . Top of that it can not valid below the purchase of Rs.5000. PURCHASE SHOULD BE SINGLE PURCHASE. This is the cheating with the customer, most common items people buy from homeshop18 are restricted and rest most items will not meet minimum limit of purchase. Please send me another coupons which have no restriction of products and amount purchase. Please BE AWARE WITH THE GIFT COUPON OF HOMESHOP18.

Sir
My self Ajit kumar Rout the regular customer of your HOMESHOP18. And i have good impression as well as good faith on it's service and supplied price.This is the reason i purchase the mobile from HOMESHOP18 by online shopping.My order no is[protected]NOKIA ASHA311) by giving 6949/ rupees .But after i got the product i got to conform that the product's real MRP IS(6879/ Rupees).And the packed product is packed in JULY, 2013


Sir clarify me how is it possible? in today the advance online shopping system in place of discount you take extra money from MRP.

I bought a product from Home hop 18. The product delivered was defective. The product was delivered at my address on 29 June, as the product was defective I returned this product on my expenses. I followed all the instructions given by them. But till now I have not received my product. Every time I call them, they have the same repetitive answer that your request is under process in 3-4 days you will get cheque.They are mentally harassing me.Please tell how I can get my money back.

I had returned a product to homeshop18 on 6/27/2014, and till now I have not received my money back from them . I have called the homeshop18 customer care several times for the same, and always these people gives me new date saying you check will be delivered on this date, but it never happened. Order no:[protected] And below are multiple complaint no, without any resolution: [protected] [protected] [protected] [protected]

Dear Sir/ Madam My product status shows delivery delayed! Why? Its almost 16 days now after the order please ship the item immediately or else refund the money. I ordered the product to gift someone on their birthday and now its been delayed. If your services are like this than this is the last order from me. Please see to it. Thank you