HomeShop18 Complaints & Reviews

I have ordered and received the following items, Order number[protected] on 22.07.2014.
In that 4 Products,
1.Traditional Jewellery Combo by Variations - final-3
2.Gold Plated Necklace Set By Pourni - Temple Jewellery
looks awesome and quality and finishing is good.

But I am not satisfied with the following.

1.Gold & Antique Plated Jewellery Combo By Zaveri Pearls
This is very big and looks Blendly not so good as i expected.
2.Antique goldtone necklace set by zavery pearls.
Pearls attached at the end are all fallen often just i took out from the box and also many of the pearls already fell down in the box itself.

So please consider my case and hope u will take necessary action regards that.
I need replacement of that product or reimbursement.

Thank you so much for spending your valuable time for reading this and going to take action regards this.
Thank you so much .

I had ordered a book (Pathfinder cds conducted by upsc) on 23/07/2014 from homeshop18 (order no.[protected] and it was delivered on 27/07/2014 through aramex courier. The problem in the book is that it has got 8 misprinted pages within page numbers 630 and 660 (page no.-630, 631, 638, 639, 646, 647, 654 and 655).I want to return this book. Please respond soon

I've purchased from homeshop 18 Trio Bid Screen Dual Sim Phone Combo online in Invoice Dt[protected] via order no.[protected] & courier receiving Dt 08/07/2014 in Evening. After, receiving of the courier. I found both the phones are not in working condition (Incoming voice Problem). I called so many time but every time I faced harassment and no solution still after 15 days. I did not get the solution. All home shop Customer Care Executives give me different –different feedback.

I booked (Order no.[protected] a milton 750ml pink thermosteel flask duo
On 15th june, 2014. 13 days has already been passed and i did not
Received yet. While, their site is showing delivery will be in 5 working
Days.

After make a complaint on home shop 18, they given a fake courier
Details of first flight courier on 22.07.2014 stating you will receive
It within 3 days and it's also passed. Courier details are also not
Traceable. As per awb# j[protected] packet booked from noida, up
For kanpur, up (One day delivery).

It's ridicules.

Manoj srivastava (Cell no.[protected])

On 23rd april-2014, I booked a product of 2500 INR consisting shoes combo pack But when It was delivered to me, The product doesn't met my expectation, So as per HS18's rules I returned back the product with DTDC courier service with POD no. (Z[protected] to HS18.. But till date I haven't received my money.. And when I used to call the customer care executives do reply that "please wait for 24-48 hrs and we will solve your issue and call you back ". But no solution from their side till date.
Seriously, I m so much fed up with the service of home shop 18. too much bad experience...

Vikas Brahm Bhatt
[protected]
Gwalior (M.P.)

Order no.[protected] Date:- 14/07/2014 The above was placed by me on 14th july 2014, payment was done through Internet banking. And I have not received my order and your customer service is saying payment was not done. While payment was done through SBI Internet banking. Please be my money be refunded into my account your customer service is not helping in this matter. My transaction id is IGW8303672 for reference check it and refund my money to my account I don't want to receive you package It is already very late.

i have purchased spice mobile, the battery of which is not proper...it is having always low even i charge it for sufficient time...it always shows the red signal of low battery. what to do of this mobile, it have been 10 days to purchased that mobile

I had bought a Spice phone from Home shop 18 on 09/07/2014 . Along with it I was supposed to get a Gift coupon worth 1000 Rupees but till day i have not received the Gift coupon. I have complained several times to Homeshop18 and every time they tell me they'll send it by sms or email or that it has been sent but they never send it .Our complaint no is[protected] dated 15/07/2014 and other complaint no is[protected] dated 20/07/2014against order no[protected] dated 09/07/2014. they are just fooling people. Their customer care is so bad that i[censored] register a compliant they don't even bother to call u back...

Sir I sell a phone penta 3G from home shop 18 channel but after 4/5 day some problem occure in mobile I immediately calling to channel and recieve service centre in nagpur .cervice centre sain submit your handset.I submit ALL the box received from home shop 18.on date 02/07/2014 but on date 24/07/2014, anybody not care to me to return my mobile.

I had bought a Spice phone a month ago from Home shop 18. Along with it I was supposed to get a Gift coupon worth 1000 Rupees but till today i have not received the Gift coupon. I have complained several times to Homeshop18 and every time they tell me they'll send it by sms or email or that it has been sent but they never send it . they are just fooling people. Thier customer care is so bad that i[censored] register a compliant they dont even bother to call u back.

Dear sir

We had purchased a Micromax A075 Mobile from Home Shop-18. in starting this handset is O.k

But now This time this Handsets is Rough for me Because it creates some problem
1.Phone jack was not working
2.camera was not cleared

I had gone two micromax service centre but no one help me(He had told me every time technician was not in there) because we had purchased this handsets from Home shop-18

So i requested to you please take strict action in this case. Because it is not good for Home shop-18 Goodwill

The customer care person just contacted me and asking me the courier number. The same question they are asking since 3 months. I would request him to call me back to resolve this ASAP. Facts of the Case: I've purchased online in March 2014 via order no.[protected] . After, receiving the courier. I found the difference in the size and then I sent the packet back within 2-3 days through a courier to them on my own expense. They said they will give me the refund as soon as they received the courier. Since March 2014, I have been trying to contact them but they are not responding. In fact, once they responded but in a very bad manner. Since 2 months, the customer care is saying that I will receive a cheque. Whereas, I have not received till today. I have already filed complaint prior to this and this one is the second again online on your website, the complaint no. is[protected]. I request you to please look into this matter so that I can get my refund. I would like to have a call back as soon as possible. Please do not take this ticket lightly, if in case I would not have received the refund I am sure I will have to take serious legal action against Homeshop18 because since March I am trying hard and all in vain. Please note that the copy of this complaint and all the previous communications through all modes are secured and would be treated as proofs in this matter. Awaiting response. Adv. Imran Raja [protected] Rajasthan High Court, Jaipur Bench Jaipur

I've purchased online in March 2014 via order no.[protected] . After, receiving the courier. I found the difference in the size and then I sent the packet back within 2-3 days through a courier to them on my own expense. They said they will give me the refund as soon as they received the courier. Since March 2014, I have been trying to contact them but they are not responding. In fact, once they responded but in a very bad manner. Since 2 months, the customer care is saying that I will receive a cheque. Whereas, I have not received till today. I have already filed complaint prior to this and this one is the second again online on your website, the complaint no. is[protected]. I request you to please look into this matter so that I can get my refund. I would like to have a call back as soon as possible. Please do not take this ticket lightly, if in case I would not have received the refund I am sure I will have to take serious legal action against Homeshop18 because since March I am trying hard and all in vain. Please note that the copy of this complaint and all the previous communications through all modes are secured and would be treated as proofs in this matter. Awaiting response. Adv. Imran Raja [protected] Rajasthan High Court, Jaipur Bench Jaipur

I had placed an online order on June 24, 2014 at homeshop18.com. My order number is[protected]. I had placed an order of "Dermawear Women's Black Mini Shaper". The suborder number is 81205017. I have already payed for the order online through my credit card. It has been a month and I have still not received my order. I called their customer care thrice over a span of three weeks and every time they gave me a false assurance that I would receive my shipment in 2 days. But after waiting for a month they have failed to keep their word. They refuse to acknowledge what has gone wrong with the shipping and is also not willing to send a replacement product or repay the amount I have already payed them for the product. They say that they have already shipped the product on 25th June, 2015 through Aramex Courier. They have given me a reference number to track my shipment. The reference number is [protected]. But from the very day of shipping up until today, whenever I try to track my order through Aramex Courier they say that the reference number is invalid. If the shipment has gone missing, it is not my liability. I am very worried that homeshop18 has cheated me to pay for a product that they have no intention to deliver.I want a replacement product delivered to me in a week. I have waited long enough and am not willing to wait any longer. Either they send me a replacement product or repay my full amount.

We brought 2 Godrej electronic safe.

Models:(Order no :[protected]
Forte- Touch screen is not working 7 Door is not opening 7 closing properly. We would like to replace it.
Privy- The paint has been removed outside in 1 corner. Damaged piece. 1 coat will be better.

We already lodged 3 complaints but couldn't get proper response for this. Each 7 every time they say someone will call us or they will get back to us.

Complaint Numbers:
[protected]
[protected]
[protected]

Please suggest how many more complaints we need to raise for these products.

Sir, I have a complaint against Homeshop18 under my online order number 82263849 dated 15 July 2014.I ordered a "Panasonic Automatic Cooker SRWA18 with Flower Print" on 8th July 2014 but they sent a "Hair curler" on 15th July 2014. How they can do this big mistake in their service? An now they are saying I should courier the wrong product to the company address. And no where mentioned this during online shopping if they fail to provide proper service for my area then I have to courier this. In that case, I would not purchase anything from Homeshop18. And I am medical patient and for me this is one kind of harassment. I am saying this every day whole week almost 8-9 times over phone [protected] and in email and in feedback form, but they are just is ignoring my complaint by saying that I should courier the wrong product - hair curler to the comp address but since this is the mistake of the company so the wrong product should get replaced at my home itself, as I have given the payment so I want my correct order - "Panasonic Automatic Cooker SRWA18 with Flower Print" at my address. As I am medical patient so they should collect the wrongly delivered product - "hair curler". I am not able to track my complaint in their website and not even I am able to communicate with the company management also. I am feeling hopeless and begging you for helping me. I hope the company will take appropriate action and either they send my correct oder - "Panasonic Automatic Cooker SRWA18 with Flower Print" at my address or refund my money - Rs- 2099. This is my very bad experience from online shopping. Please let me know when I will get "Panasonic Automatic Cooker SRWA18 with Flower Print" at my address or refund my money - Rs- 2099.

I ordered Two laurel watches and received on 19 june2014. ..one was defective so returned it via on dot courier on 20 june2014. ..I called hhomeshoP 18 SO MANy timES..but every time I faced harassment n no sollution...still after 30 days i didn't get the sollution...m waiting n calling Homeshop18 regularly...plz refund my money as soon as possible...MY ANOTHER COMPLAINT IS ONE WATCH WAS WITHH PERFUME COMBO I Didn't get the PERFUME. ..still waitng and waiting for my products for which i paid earlier...

Dear Sir I have purchase penta dual core 2G calling tab on 2nd july.My order no is[protected].And i have received my product on 10th july.But unfortunately my tab is not supported by SIM.Due to this i am unable to call or connect net through SIM.Please help me solve my problem.My contact no is [protected].

Sir,
I bought tablet cover ( attire leaf worth rs 369/-) but cover ' s size is not
Properly fit in the tablet and also bought tablet rs 6999/- but its keybourd is not working properly like space button, a, q, z and back space and much more words .
Email id [protected]@gmail.com
M:[protected]

I had placed the order on 20th May with Home shop 18 with a verbal commitment by the customer representative that if I'm not satisfied with the product quality then a reverse pickup would be arranged and my money would be refunded into my credit card account. The product received was o[censored]tter poor quality and not at all how it looked on the website. After much followup they told me to courier through speed post and send scan copy of courier receipt. I did the same on 5th june. There after I have been mailing and calling them for my refund but I'm not getting any response or revert from Homeshop18. How can such a reputed site behave in such a irresponsible way. I'm really stuck and this kind of behaviour is a big discouragement for me as a customer. They are not afraid of any thing.

I really urge to help me get my refund.