HomeShop18 Complaints & Reviews

Dear sir my name is vahidkhan pathan my order royal velvet 4 pc induction cookware set by wonderchef-purple order no.[protected] & sand to gatixpress dispatch details are mentioned as follows: -
Courier company name : gati express plus
Tracking number :[protected]
Dispatch date : 27th april 2016

But gatiexpress is not diliver this product in me so plz diliver fast in my addres or not diliver this product so plz refund me
Thank you.

Plz co. No:+91 [protected]

I had ordered 1 no. Lava pixel v2 model mobile on 25 th april'2016. On 26th april'2016 i received sms mentioning taht your order is booked and order no.[protected] for rs.8098 cod. On april 28th i received sms that as per order no.[protected] parcel despatched on 28.04.2016 thru. Gati courier awb no.[protected] and will be delivered in 7 days. On 3rd may, when i searched thru. Tracking, i found that the parcel has already arrived at gati courier on 2nd
May'2016. I informed customer care at gati and they lodged complaint no.13783813 and on 4th may'2016 when i visited gati courier office, the staff of gati said the parcel by mistake has gone for deliver to bijpur instead of bijpur mode. Bijpur mode is hardly 1 kilometer from our residence. Theu assured me to deliver within 1 hour. Again i visited gati and they said the deliveryman has not turned up and will deliver in the noon by 1. Oo p. M. Again after 2.00 p. M i visited gati office, the lady staff said that the parcel is missing and the incharge mr. Akhilesh has gone to robertsganj and he has left his mobile in office itself. Again in the evening i contacted mr. Akhliesh, he said the parcel is missing and advised me to order once again to homeshop18. I am shockede to hear this type of excuses from
Courier staff. On 7th may'2016 homeshop customer care contacted me and lodged a complaint no.[protected] and assured me that within 48 hrs we shall revert back to you. As i am badly in need of new mobile, i told them to give feedback by sunday 8th may'2016 evening.
Till this time, no response from your end and hence i am forced to purchase mobile from some other sources.
I am very sorry to say that this type of customer dissatisfaction will end up in a very bad situation.
I once again request you to kindly take appropriate severe action against this for better customer satisfaction.
Regards p. Surendra menon
Cell no.[protected]

Dear homeshop18:- mne ice ka tab. Aap ke paas seliya tha jiska battery backup ek dum poor h. Mne iske liye complain bii kiya hai lakin abii tak koi bii iska best solve nahi huaa hai.. Mara aap se requst hai ki aap mari is problam. Ka solve de nd.. Nahi to m isko return kre koi aur tablet porovide kre kuki aap ne kha tha ki eska battery backup bhut acha hai lakin ye ek dum poor hai. Tab. Biina kuch kaam liye biina hi battery off ho jaati hai.. Nd plzz solve my problams...

I had placed an order for jeans, on the 10th of may 2016, i received my product on 15th or 16th of may, unfortunately the jeans was tight for me, so i called again for exchange of size from 38 to 40, aramex rep came and collected the product and gave me a invoice for it, (Invoice # [protected]), also told me that i will be getting my replacement in 3 working days.
I waited for a week for the replacement, then i started calling, the toll free number [protected] to follow up on my replacement, all i can say is the team in home shop 18 is a very disorganized team, i expressed my concern/problem to many guys down there, all they said we are sorry for the inconvenience, and we will send your replacement in 3 working days,
Again i called after 4 days because i did not receive the pants, again i was told sorry for the inconvenience, and your order in under process,
I waited for a week, but no jeans or response form home shop 18,
Then i demended to speak to someone incharge, my call was transfered to a team leader name ram sharma, i expressed my problem to him, i told him that i am very disturbed by this problem, and i am receiving calls from home shop 18 from different people asking me the same problem, i also told him that i clearly explained my problem to their rep, and why is my problem/issue not clearly menioned on their system,
Mr. Ram sharma convinced me promised me that he was incharge and would
Find a sulution asap, and i will be receiving a call from their accounts dept for my refund because size 40 was not available, ,
Again today a rep came to my house from aramex to collect the jeans, with a new complain number ([protected]) but the jeans was picked up on 19th may by aramex, i called again to speak to mr. Ram sharma, but my call was put on hold for 5 times and still i was not given a chance to speak to ram, the reason i wanted to speak to ram, because he promised me that i will not get any more inconvenience again, and the only call i will receive is from their accounts dept.
Whats going on, why is this miscommunication going on between you'll,
Why is nobody standing up and to solve the issue the customers are facing,
All i can say that none of the home-shop 18 team member is having ownership skills.

I need my problem/issue solved asap

Doris fernandes
[protected]@rediffmail.com

As per my order no.[protected] and suborder no.[protected]. There is three mobile combo in rs. 1699 but due some mistake from your end that order has been dispatched only two mobile handset.

Kindly send my actual order which in rs. 1699 in i kall k88 three mobile combo immediately as soon as possible.

Thanking you
Yours faithfully
Rinki singh
[protected]
B-71, flatted factory complex
Near okhla phase-3
New delhi 110020

I ordered(Order no.[protected] on 26th april 2016 for mahavir induction base non-stick kadhai with lid (Seller: mahavir enterprises), the product is totally worst product only i have used it once which price is around(Rs. 449/-). This product is also not acceptable made of of tin not stainless still also in one use its cote has been come out and rusted also. So if we will get like this product then why we will choose your service. So please replace it. I never expect like this product. I[censored] will say i can share the pic of that product with the condition of it, in a single use.

Hi
This is Mohammed shujathullah. My number is [protected]. I booked the philips hair straightener for 999 online. There was a freebie offer of sunglasses. Thats is why I booked the product. I received the product but not the freebie sunglasses. I informed them the same day. They informed the it will be sent in 4 working days. Now its 10days with no response from your side. When are u sending the freebie has promised.
I has order another product which is a hair protector. The bottle was leaking when I received. I am very upset with the product. I was assured that I'll get the freebie. I let go of the return.
Please respond ASAP regarding the issue and why is the delay in sending what you promised. You guys dont hesitate to send a product you want us to buy for money. When you have to send freebie no response. This is not the right way.

Regards
Mohammed

Order was placed for bra panty set for the size 36 B.
sizes in the order were different. size received is as follows
colour bra panty
purple 36D L
black 36C L
red 36B XL
off white 36B L
on making complaint, i was asked whether i tried product. I said I tried bras but not panties as i could make out by looking that these are not going to fit.customer care people refused to exchange on the ground that i wore it for trial and i should have seen the size before trying. Actually i never realised that this company will make so many mistakes in delivering so without looking at size, i started trying. customer care are not accepting their mistake of delivering wrong size.
tell me, whose fault is this primarily.Home shop 18 should call customers like us on the channel so that all the customers can come to know their hidden policies which they never disclose on channel.
I am not at all happy with their service

Not returning my purchased itemd dwivedi / andhra pradesh / 98491*****
Hello, i am dheeraj dwivedi. I had purchased cotton double bedsheet from home shop18. As i was not satisfied with the product i had returned the product by doing courier through dtdc from my own money . As they had mentioned in their return policy. Now today when the courier person has reached to the address which was provided by homeshop18, they are not taking back my product. Not even they are giving any representative contact number so that the courier person can reach them.

मेरे द्वारा टी.वी. विज्ञापन के आधार पर आर्डर नं;[protected] से एक डिनर सेट जिसकी किमत 6999/' रू; थी बुक बरवाया गया । डिनर सेट के साथ विज्ञापन कें अनुसार एक मिक्‍सर ग्राईन्‍डर एवं एक तीन लिटर का प्रेशर कुकर आफर के रूप में दिया गया था । कम्‍पनी द्वारा डिनर सेट भेज दिया गया जिसके साथ मिक्‍सर ग्राईन्‍डर एवं प्रेशर कुकर नही था । मेरे द्वारा कम्‍पनी से सम्‍पर्क करने पर बताया गया कि अतिशीघ्र ही आपको उक्‍त प्रोडैक्‍ट डिलिवर कर दिया जावेगा । लेकिन अब कम्‍पनी द्वारा उक्‍त प्रोडैक्‍ट न भेजकर 1000/ रूपये आफर किये जा रहे है जबकि विज्ञापन में उक्‍त प्रोडैक्‍ट की किमत मिक्‍सर ग्रोईन्‍ड की 1700 एवं कुकर की 1000 बताई गई थी । मूझे उक्‍त आफर स्‍वीकार नही है । कुपया विज्ञापन एवं कम्‍पनी के अनुसार जल्‍द से जल्‍द उक्‍तज प्रोडैक्‍ट उपलब्‍ध करावे अन्‍यथा में कम्‍पनी के खिलाफ न्‍यायालय की शरण लूंगा जिसका हर्जाना, खर्चा ईत्‍यादि कम्‍पनी को देना होगा । यदि आपके पास आफर के सामान उपलब्‍ध नही है तो लूभावना विज्ञापन देने से कोई फायदा नही है । क़पया शीघ्र आफर के अनुसार प्रोर्डक्‍ट भेजने का कष्‍ट करे ा मुझे कम्‍पनी द्वारा दिन में चार बार फोन कर बताया जा रहा है कि प्रोडैक्‍ट भेज दिया गया है पर दो हफते का समय बीत चुका है अब तक प्रोडक्‍ट नही मिला है 1 मेरा contact number & address [protected]
Saifulla khan, husaine chok, kali kalyan dham, near masjid, banswra ( rajsthan ) 327001

This is Sheetal...I purchased roti maker from home shop 18 15 dats back..no value for money and of no use at all..its a worthless product..tried my best complaining abt it but just wasting my money on calling customer service and complaint Dept..which is also in vain..unethical and careless behaviour is all I can say about the company and the staff...they are of no help...irresponsible.
Kindly replace the product or refund it
It's a request, provide quality service.. Stop fooling your customers..

Dear Sir,

I have purchased Reach mobile phone from Home Shop 18 website & they have not explained the product detail in the website properly. When I have approached call center of Home Shop 18 they have not replied properly & not ready to listen the complain of customer. I have requested them to credit the amount in their website to purchase other mobile, which will be useful to me but they are not ready to listen.
As per my opinion, Home Shop 18 is cheating to their customers for not explaining the proper product details in their website. Request to take necessary action against the said company to avoid such instances in future.

Thanks & Regards,

Anshul Arora

I dileep roy, booked one mobile of intex aqua air on 22 apr and received the same on 25 apr 16 through home shop 18. On 29 i purchase SD Card to have memory of 32 gb.i fit as per instructions but it is not reading .reboot the mobile again is is not reading then i taken out the SD Card and put to another mobile it is working. i reached to the conclusion that intex aqua air moble is not able to read the SD Card. thereby it is defective. so i replacement of same product please!

My order no.[protected].

I am returned Spice Mi-511 mobile to Homeshop 18. That mobile reachead warehouse on[protected] & the money refund approved on[protected]. They send a mail to me regarding the money refund approved and the money credited in your account within 2-3 working days. The SMS also they sent.

I am regulary followup with mail [protected]@homeshop18.com & phone calss[protected]. All the executives are every saying wait for some more 7-8 days . Now 3 days finished but the refund is not made. The refund details are don't know anybody in Home shop18.

The Executives are Mr.Yogesh, Mrs.Poonam Shukla, Anju

I saw their vlcc kit with massager ad on tv. To know more about the product, i then called at their cs center and spoke to their advisor where i confirmed, what if i have issues with the product or don't like it? She clearly stated that if i have any concerns then to call back on the same number and we give you 24 hrs to see the product, if you don't like it then call back on the same number. Basis this information, i placed 2 orders. Now when i have received the product, i cannot describe how cheap it could be. Whatever was shown on tv by their model was not even 1% of what was delivered to me. The product is of the lowest quality and all the attachments are falling off when attached to the massager. The most disgusting product i could have ever received from an online service. I then called and informed them about this to which they are saying that "we are sorry but cosmetic's are non-refundable, non-exchangeable items".In short, you did a mistake so now, you deal with it as its non of our business. Money has come in rest we don't give a. Why have they shown a good product on tv and delivered this piece of their customer. I feel totally cheated and stupid to buy and send this product to my friend as a gift. All i want now is a refund of both my order's. Give me my money back you bunch of cheaters. I will keep posting this on every site until you give me my money back and will never ever purchase any product from you'll. You take your duplicate products back and give me my money. My order id's are 99212519 &[protected]. No excuses vicky.. Just my money back.. I have nothing against you.. But you guys should'nt do this to people who trust you and order products from you.

I adyasha tripathy, a customer of hs18 wants to complain you that the saree which i brought from your company, i.E, ishin brasso saree-pink & beige was not good so i told you to return it.After that you gave us a cheque with my name but the problem is that now i have not completed 18 years of age so we will not be able to withdraw money so now you say what will we do.My no. Is [protected]

I am chasing to home shop 18 from last month but they are not resolve my problem. I want know the address of hcl service centre address. Because i purchase a hcl tablet from home shop 18 and it's display broken by me. Now that hcl tablet is waste for me without touch screen. So please, if anybody knew the address of hcl service centre, please inform me.

Hi everyone

Before one year, I purchase a HCL tablet from home shop 18. but it's touch screen broken by me. Now I want know about the customer care service centre address but Home Shop 18 customer care executive are saying that they are not responsible for the information and it not a warranty product. They are providing a contact number, on which no one for support of concern problem . So, that I decided it that in future I never purchase a single item from HOME SHOP 18. I also aware to all online buyer please take care your self. HOME SHOP 18 never will support to you for any miss happening with the product .

Dear sir, the delived item is difective i recieved a defective peace that is on /off butten and vallume butten is cracked and pura tuta hua hai, please either change the product or return the money.
please see my history every time i purchase from homeshop18 and i am fully satisfied customer but this time i was cheated and brocken item sent . i am totally fed up with this time and unhappy also you people taking time much more this is ridiculous . your service is not prompt.

can you people taking action on urgent basis, why you people taking as normal case . this is abnormal condition and thats show your service . please arrange a proper and prompt solution.

Glass of gas cook top black broken completely into small pieces while cooking.
Crystal gas cooktop with black 3 burner.
Warranty period : 2 years from the date of purchased.
Model no. : onyx 914732

Complaint: the cooktop black glass completely cracked into small pieces while cooking.
I requested the homeshop18 to replace the product, but they are ignoring and not responding at all. And answering very rudely.

Order :[protected] dated august 17, 2014,
Order received on august 24, 2014

Homeshop18 mentioned that product is guaranteed against damages for 2 years. But they are fooling customers making false statements on their channel. They throw the coconut on the glass cook top forcefully and want to who that it will not break even with that.

Customer service:[protected]
Ceo: sanjeev agrawal
Founded: april 9, 2008
Headquarters: noida
Parent organization: network 18

Consumer complaint no. +[protected]