HomeShop18 Complaints & Reviews

Hi All,

I have placed an Order with HS18, Order no.[protected] on 7th Mar'16 which was scheduled for delivery on 11th Mar'16. The product has been delivered yet. I have called 3 times to HS18 customer care and they lied to me each time that I will get product in next 24 or 48 hours. The last call was with senior executive Alok who even did not respond me my questions and did not behave well.

I would strongly suggest to HS18 management to check my all 3 conversation with their executives and judge their behavior. A truely bad/false/lier customer support from Home shop18. I have raised a complaint on 12th Mar with Homeshop 18 as well (Complaint no.[protected] but nobody calls me back with resolution.

Even after bearing all this, I did not get my product till now.

Could you please help me to bring my voice to higher management of HS18.

Many Thanks,
Hari

I had ordered a combo of tote bag, sling bag and hair straightner ...
when the order was delivered it didnt have the straightner and the sling bag had a faulty zip...the product was returned .. when the order was delivered for the second time, the straightner came but the same sling bag with a faulty zip was sent..
horrible service

I call homeshop to new order than not confirm in my mobile and email any type of message in order no.
and how to check

Penta tablet is not functioning. so please provide some idea regarding this type of problem, I went sanjay place service centre, he refused to service it.

Customer BEWARE of FRAUDS caused by this so called big brand HOMESHOP18?????

I have ordered a product on Homeshop18 online on March 4, 2016 for Goodway Boy's T-shirts - Set Of 3-3-4 Years.
This product was delivered on March 9, 2016.
Order No:[protected]

Product was too smaller than the standard size for 3-4 years old kid.

When I talk to homeshop18 representative then I came to know that I have to return the product of my own
and only 10% of the product cost will be given to me as courier cost.
Nowhere on the product detail page I was informed for this while ordering.

I have to send the product to Tiruppur from Delhi.
I have search for more than 5 courier vendors and least I get the deal of Rs 70 whereas as per policy I will get only Rs 46.

I have wasted so much time and energy firstly in returning the product and secondly in sharing the details through so many channels (more than 5) to get the refund.

People please beware in future to order online at homeshop18.

I ordered spice mobile xlife flip cover with using gift coupon but representative of hs 18 cancelled my order and tod me within 72 hours i get new gc but new gc has not been received by me yet

Oder no[protected] or Complaint no.[protected] on HomeShop18
delivery date: 2 /2/2016 at 4:37pa
complaint at: 2 /2/2016 at 10:37pa

problem on tab: no work with hang

response from HomeShop18: 1 no replace its tab
2go service center

sir, i service center 65 km from home,
i have`t used my tab till now
please, do kind favour on request
they not changing my tab and always mess in different type of problem like do this do that .

I have bought a penta is701x tab from you but i am not satisfied with the product as it is not the same as shown in tv and neither it is a talking tab plesse refund me my mobile no is [protected] date of recieving my tab..11/03/16

I have purchased above item with gc with order no[protected] for rs-266. After that representative of homeshop cancelled my order and told me within 48 hours i receives new gc. For that i have complained for it. My complaints detailed as follows.
1.[protected] dated -04/02/16
2.[protected] dated-04/02/16
3.[protected] dated-04/02/16
4.[protected] dated-09/02/16
5.[protected] dated-11/02/16
6.[protected] dated-22/02/16
7.[protected] dated-05/03/16
8.[protected] dated-10/03/16
But no proper resoinse is given to me . I felt that this co made fraud giving gc to customer. Pls help me and give pproper justice
From
Paresh patel

Dear Sir, I ordered a product(love connection) from your online website homeshop 18 on 12th feb 2016. I read about the good reviews of the product but was highly disappointed by the service l received.Initially the product package wasn't complete since there was an item missing from the packet.then we contact to customer care and they told us to sent it back by courier. So we sent that package back by DTDC courier which costs us 310rs and we got the cheque of 97rs by homeshop18. Then the replacement item wasn't sealed enough so it for stolen spilled all over the delivery box. The box packing wasn't packed in a proper packet and the handbag which has shown in a product image was not delievered to us. So they are saying again sent it to homeshop18 by courier. It already costs us 200rs more. We can not afford this much. We want our cash refund n reverse pick up. This is not our fault so we will not gonna pay a single penny for that. You can check the records that we are buying from this website like years.
Please respond to the message.I am highly disappointed this time. All the details are attached here. Please download the attachment.

order id[protected]


i want a favourable reply.thank you

Hi Team
This is bring to your notice that on 1st March 2016 i have raised an order of 1068.00 INR towards the Beauty Product "Love care " through phone call with order no[protected] and was committed that product will be delivered by 3rd March till end of the day, therefore it could not be delivered on time. Later on around 4th or 5th March i called to customer care and requested to cancellation of delivery for the product, On that time Customer care representative told me that we are unable to take the cancellation request as still product is not delivered and due to that that it's not reflecting in to system. It seems good first your accept the product and if not find useful again you can request for refund for the product with in 48 hrs after once product delivered.


Thus, Finally on 7th March Product has been delivered at My premises, But product was not good in terms of quality or quantity as expected and conveyed at the time of delivery. finally again i called to Customer care representative to pick up the product and also asked to insiate the refund process, but during the conversation with Customer care, representative told me that we are unable to take the refund request as still product delivery is not updated in to system and he advised me to call us back around 6:30 . However again i called on given time slot to CC and asked for refund, Finally I got an complaint no[protected] and got assurance that problem will be sort out shortly.


Today I got a call from Escalation help desk and he is saying that we are unable to refund for above mentioned Product. Here I would like to highlight few thing for you reference.


1. On first day when i called to CC why he told me that either you can deny to accept for product or else you can put your request for product refund if it doesn't meet as per your expectation once it get delivered to you.

2. On Behalf of customer care commitment i have accepted order as request for product refund can be submitted if product is not good as conveyed by the CC during the every conversation.

3. I kept trust on CC statement so accepted Product otherwise i can simply deny at the time of delivery as they conveyed to me refund is not a challenge for Homeshop18 customer. Even as it should be delivered on 3rd March instead of 8th March.

Now Team homeshop18 is denying for refund.


Basis on above mentioned details i would like request you to kindly insisted my refund and arrange an pickup for this useless product.

Do let me know if you need any further details to process for product refund.


Regards

Ravinder Kumar
[protected]

I buy my Penta 3G calling tablet of Rs. 3599. Penta WS704D. It can't Turn on. Then I submit my complaint in Homeshop18. They says that they replace my order. Then when I receive my replacement tab its keyboard is some keys woking but some parts nonworking. So now I manage because it is my brother gift. But I want to say that please do not send wrong products Homeshop18.

We have ordered 33 pcs of storage boxes, our order ref # was[protected] dated 27/2/2016, which was suppose to deliver with in two days but till the date, but never reached to customer, i really can.T believe, home shop 18 being one of the top most online shopping and they even don't bother after complaining this to their customer. Care executive. After this i have really decided never to order any thing from here...Sorry for this, because to book an order is company's responsibility than that particular product is reached or not is also their responsibility, we were eagerly waiting for this product but now our tempo is completely off for the same, i advice to whomever reading this, never to order from such online who really don't care for their customer,

I ordered INALSA food processor of Rs 4192, on 29th Feb 2016 and the product was delivered on the 29th Feb 2016. I tried to use it on 04 Mar 2016 but the processor didn't start at all. besides the motor was not working, there were a few missing attachments and the demo-CD was also tempered.

I registered the complaint on 04 Mar 2016 and contacted Mr. Amit Singh (of escalation team) of HomeShop18 on 05 Mar 2016. Mr. Amit was very rude in all his replies and blatantly denied any exchange/refund and insisted that 48hrs responsibility of HomeShop18 is over, so I should contact Inalsa company for service.

It was highly irresponsible of HomeShop18 of delivering absolutely sub-standard/in-functional products and then denying responsibility of such bad quality products with this 48hrs clause. Moreover people like Mr. Amit Singh's behavior also adds to the agony of the already cheated customer.

If HomeShop18 takes the responsibility of delivering good quality products then they should come forward and fix my problem and should take severe action against employees like Mr. Amit Singh; who shouldn't be working in a customer service industry.

I ordered semi stitched salwar suit and received defective piece. I want to return the defective material. So please contact as soon as possible.

I received a shipment which was shown in tv i, e, is not the same as shown in TV so i would like to return this shipment in which i tried to contact in costumer care number but ther was no any response from company AWB NO[protected] and sub order number is[protected].
product details- 33Pc Storage Set With 5 Pc Round Storage Boxes Free by Joyo-Purple[protected]

Dear Team
it is regrate to say you that, after repeated complains over phone to your team, there is no response from your side.
No2. the online toll free no [protected] which is mentioned by your Company its not t Tole free whenever we called there is a charges. please don't mention like this
my order no is[protected] tops set was order and accordingly the order was delivered to our address, but the Blue Dart courier office of Rayagada is misguided every time. if it will continue every time, then we are sorry to place our order to your Company

My complaint no. is[protected] against order no.[protected]. sir burner was not sent and utensils which was send was not of the described company and decsribed quality.

I had recieved my order.n some products are not delivered in placed order.which is hair brush n lipstick.approximate 5 days go back i complait for dis.n still ur team dont work on dis.today i call to ur help line no. And they said it will take 8 days more.very bad customer dealing.no request number yet i received.

1. Please refer to Homeshop 18 reference number[protected].
2. It is with regret I wish to raise a complain regarding unresponsive and lackadaisical approach of home shop18, MS Purnima Sinha and customer care department of your firm.
3. As per letter dated 07 January 16 I was intimated regarding a lucky draw in which i had won a 'TVS SCOOTY PEP+'. In order to get the prize I was asked to pay a sum of rs 12953/- as TDS amount which is 30 percent of mrp of TVS SCOOTY PEP + : 43179/-.
4. Accordingly, I sent a cheque for the above amount which was encashed by homeshop 18 on 29 january16.
5. After receipt of the TDS amount homeshop18 stopped contacting me regarding the prize. After a long wait I called them on 14 February during which i was kept on hold for a long time only to be told later that we will revert within 24 hours. This reversion never happened and I called once again and I was made to hold again for a long time only to be assured again for a call back within 24 hours. Now, whenever I call, my call ends with the same fate with an assurance of call back which never happens. When I ask for at least an email reply on the issue, I was told that they do not reply to customers on email. Today after approx one month from payment of TDS nothing has changed. Home shop18 always deflects the issue whenever I call and promises to call back which never happens.
5. I want Homeshop18 to resolve the issue in next 48 hours and urge them to behave with customers responsibly and be more responsive. A strict action against customer care executives who handled my calls is also recommended.

WITH REGARDS
ANITA PANDEY
25 FEBRUARY 2016