HomeShop18 Complaints & Reviews

Dear Sir, I ordered a product(love connection) from your online website homeshop 18 on 12th feb 2016. I read about the good reviews of the product but was highly disappointed by the service l received.Initially the product package wasn't complete since there was an item missing from the packet.then we contact to customer care and they told us to sent it back by courier. So we sent that package back by DTDC courier which costs us 310rs and we got the cheque of 97rs by homeshop18. Then the replacement item wasn't sealed enough so it for stolen spilled all over the delivery box. The box packing wasn't packed in a proper packet and the handbag which has shown in a product image was not delievered to us. So they are saying again sent it to homeshop18 by courier. It already costs us 200rs more. We can not afford this much. We want our cash refund n reverse pick up. This is not our fault so we will not gonna pay a single penny for that. You can check the records that we are buying from this website like years.
Please respond to the message.I am highly disappointed this time. All the details are attached here. Please download the attachment.

order id[protected]


i want a favourable reply.thank you

Hi Team
This is bring to your notice that on 1st March 2016 i have raised an order of 1068.00 INR towards the Beauty Product "Love care " through phone call with order no[protected] and was committed that product will be delivered by 3rd March till end of the day, therefore it could not be delivered on time. Later on around 4th or 5th March i called to customer care and requested to cancellation of delivery for the product, On that time Customer care representative told me that we are unable to take the cancellation request as still product is not delivered and due to that that it's not reflecting in to system. It seems good first your accept the product and if not find useful again you can request for refund for the product with in 48 hrs after once product delivered.


Thus, Finally on 7th March Product has been delivered at My premises, But product was not good in terms of quality or quantity as expected and conveyed at the time of delivery. finally again i called to Customer care representative to pick up the product and also asked to insiate the refund process, but during the conversation with Customer care, representative told me that we are unable to take the refund request as still product delivery is not updated in to system and he advised me to call us back around 6:30 . However again i called on given time slot to CC and asked for refund, Finally I got an complaint no[protected] and got assurance that problem will be sort out shortly.


Today I got a call from Escalation help desk and he is saying that we are unable to refund for above mentioned Product. Here I would like to highlight few thing for you reference.


1. On first day when i called to CC why he told me that either you can deny to accept for product or else you can put your request for product refund if it doesn't meet as per your expectation once it get delivered to you.

2. On Behalf of customer care commitment i have accepted order as request for product refund can be submitted if product is not good as conveyed by the CC during the every conversation.

3. I kept trust on CC statement so accepted Product otherwise i can simply deny at the time of delivery as they conveyed to me refund is not a challenge for Homeshop18 customer. Even as it should be delivered on 3rd March instead of 8th March.

Now Team homeshop18 is denying for refund.


Basis on above mentioned details i would like request you to kindly insisted my refund and arrange an pickup for this useless product.

Do let me know if you need any further details to process for product refund.


Regards

Ravinder Kumar
[protected]

I buy my Penta 3G calling tablet of Rs. 3599. Penta WS704D. It can't Turn on. Then I submit my complaint in Homeshop18. They says that they replace my order. Then when I receive my replacement tab its keyboard is some keys woking but some parts nonworking. So now I manage because it is my brother gift. But I want to say that please do not send wrong products Homeshop18.

We have ordered 33 pcs of storage boxes, our order ref # was[protected] dated 27/2/2016, which was suppose to deliver with in two days but till the date, but never reached to customer, i really can.T believe, home shop 18 being one of the top most online shopping and they even don't bother after complaining this to their customer. Care executive. After this i have really decided never to order any thing from here...Sorry for this, because to book an order is company's responsibility than that particular product is reached or not is also their responsibility, we were eagerly waiting for this product but now our tempo is completely off for the same, i advice to whomever reading this, never to order from such online who really don't care for their customer,

I ordered INALSA food processor of Rs 4192, on 29th Feb 2016 and the product was delivered on the 29th Feb 2016. I tried to use it on 04 Mar 2016 but the processor didn't start at all. besides the motor was not working, there were a few missing attachments and the demo-CD was also tempered.

I registered the complaint on 04 Mar 2016 and contacted Mr. Amit Singh (of escalation team) of HomeShop18 on 05 Mar 2016. Mr. Amit was very rude in all his replies and blatantly denied any exchange/refund and insisted that 48hrs responsibility of HomeShop18 is over, so I should contact Inalsa company for service.

It was highly irresponsible of HomeShop18 of delivering absolutely sub-standard/in-functional products and then denying responsibility of such bad quality products with this 48hrs clause. Moreover people like Mr. Amit Singh's behavior also adds to the agony of the already cheated customer.

If HomeShop18 takes the responsibility of delivering good quality products then they should come forward and fix my problem and should take severe action against employees like Mr. Amit Singh; who shouldn't be working in a customer service industry.

I ordered semi stitched salwar suit and received defective piece. I want to return the defective material. So please contact as soon as possible.

I received a shipment which was shown in tv i, e, is not the same as shown in TV so i would like to return this shipment in which i tried to contact in costumer care number but ther was no any response from company AWB NO[protected] and sub order number is[protected].
product details- 33Pc Storage Set With 5 Pc Round Storage Boxes Free by Joyo-Purple[protected]

Dear Team
it is regrate to say you that, after repeated complains over phone to your team, there is no response from your side.
No2. the online toll free no [protected] which is mentioned by your Company its not t Tole free whenever we called there is a charges. please don't mention like this
my order no is[protected] tops set was order and accordingly the order was delivered to our address, but the Blue Dart courier office of Rayagada is misguided every time. if it will continue every time, then we are sorry to place our order to your Company

My complaint no. is[protected] against order no.[protected]. sir burner was not sent and utensils which was send was not of the described company and decsribed quality.

I had recieved my order.n some products are not delivered in placed order.which is hair brush n lipstick.approximate 5 days go back i complait for dis.n still ur team dont work on dis.today i call to ur help line no. And they said it will take 8 days more.very bad customer dealing.no request number yet i received.

1. Please refer to Homeshop 18 reference number[protected].
2. It is with regret I wish to raise a complain regarding unresponsive and lackadaisical approach of home shop18, MS Purnima Sinha and customer care department of your firm.
3. As per letter dated 07 January 16 I was intimated regarding a lucky draw in which i had won a 'TVS SCOOTY PEP+'. In order to get the prize I was asked to pay a sum of rs 12953/- as TDS amount which is 30 percent of mrp of TVS SCOOTY PEP + : 43179/-.
4. Accordingly, I sent a cheque for the above amount which was encashed by homeshop 18 on 29 january16.
5. After receipt of the TDS amount homeshop18 stopped contacting me regarding the prize. After a long wait I called them on 14 February during which i was kept on hold for a long time only to be told later that we will revert within 24 hours. This reversion never happened and I called once again and I was made to hold again for a long time only to be assured again for a call back within 24 hours. Now, whenever I call, my call ends with the same fate with an assurance of call back which never happens. When I ask for at least an email reply on the issue, I was told that they do not reply to customers on email. Today after approx one month from payment of TDS nothing has changed. Home shop18 always deflects the issue whenever I call and promises to call back which never happens.
5. I want Homeshop18 to resolve the issue in next 48 hours and urge them to behave with customers responsibly and be more responsive. A strict action against customer care executives who handled my calls is also recommended.

WITH REGARDS
ANITA PANDEY
25 FEBRUARY 2016

As of in our area location either Kohima pin code 797001 or Dimapur pin code 797112 the capital and commercial district in the North East state of Nagaland there are huge followers of Homeshop18 but the problem is that we can't avail the opportunity to order your products cause our area pin code is not valid, so my humble request to you is if there is an option as such for us to get your products in any way or if i can be of any help please email me at [protected]@gmail.com

I have purchased one Ezy home chopper from HomeShop 18 in the month of July 2015. Since December its not functioning. I have complaind many times to Homeshop 18. But they have not done anything in this regard. Its still in the warranty period. Please repair our Ezy home shopper, so that we should have the same faith with them as we use to have earlier.

regards
Pooja Nagrath
14-C new Road Dehradun...

Very bad shopping experience with HomeShop18, bought a roti maker, a broken product was delivered, but during return I have found there is no courier pick up system with pincode 831005 whether Snapdeal Jabong flipkart provide same with same pin code, more over for return I have to spend Rs.900, but HomeShop18 can't pay the courier charges for the defective product, becaz they only can pay upto 10% of product cost which is only Rs. 126, rest is to be paid by customer,
This time they fooled me, as I didn't read their awful return policy, but I request other customers not to buy anything from such stupid company,
HomeShop18 should respect others hard yearnt money.

Order date 19/9/2016 order no[protected] i want to reurn the product because i m not satisfied with this product and mis dispatched product under quality not the polo t shirts where as i had requested for polo t shirts

My complane against HOME SHOP 18. I purchased tablet its deffected then i complane to HS-18 cutomer care they told to me its will be replace after one 15 days they are not replace.

company- Home Shop 18'.
Order No[protected].
Order Date-30 jan 2016.
Product-Tabet.

regards
Prem
[protected]

I had ordered for single bed sheet set buy 1 get 1 last month. I received bed sheet set without pillow covers via order No[protected] last month around 18 Jan 16. When, I inquired about not dispatching pillow covers, I was assured by homeshop18 team that I will get this partial order within 5 working days. Till today, I am not in receipt of the item also, not getting any positive response from homeshop18. Every time, I got only one answer, item is under process and will be dispatched in 4 working days. They are doing this for last one month. Today, I tried to spoke to Mr Gaurav but his way of answering as I noticed was just to ignore me and he droped the line without giving any justifiable answer which is ridicules. This is the service being given by homeshop18 to customers. Now, I am using the bed sheet since I was assured at that time that pillow covers are being dispatched within 4 days. Whenever, I asked for the pillow covers they simply says items is under process. Today I again asked either provide me pillow covers or refund my amount then Mr Gaurav asked me to first courier the beds sheet back and then product will be delivered to me on receipt of the old shipment. When, I asked Mr Gaurav will you take the used bed sheet back then he told me sorry he can not do any help in this case. Now, I have no option left with me either to forget about pillow covers and end the matter without any further hassles or to raise this issue at appropriate level. Leaving the matter is not the correct solution for this kind of incident they will do the same thing with other customers and keep on cheating/ harassing the customers. Hence, I decided to choose your forum to get justice. Kindly intervene and resolve my problem.

2 nd time complaint
immediate replacement my order BSNL PENTA 3G CALLING TABLETS MODEL NO:802Q PRODUCT NO:33155411
STILL NOW NOT RESPONSE ANY ONE

Dear Sir, My self Manda bhaskar Yadav, I Can buy Brand BSNL Penta 3G calling Tablet on Dated 18/01/2016.from HOME SHOP 18 Television Ad. When I received the product after 6/9 days by courier. I can open the box and chek the product of SPECTA 3g calling penta white and black, Order No.[protected]. we are shocked. In that box mentioned BRAND BSNLPENTA PRODUCT NO.33155411, I CAN OPEN THE BOX OTHER MODEL COMPANY SPECTA 3G CALLING PEN TA . we are also concoct on YOUR WHAT-SUP NO [protected] SO MANY TIMES.
WE ARE REQUSTING TO REPLACMENT TO THE SPECTA 3G CALLING PENTA TO BSNL 3GCALLING PENTA. I complaint on toll free no.[protected], [protected] on 27/01/2016 10:58 a.m..Then after i can done complaint on so many no.given from the toll free no.But nobody can favour to us.Now this is last reminder to you otherwise i can go to consumer court and File case against of you otherwise Replace the product as eaeliest with in 8 working days.

Manda bhaskar Yadav, maheshwari medical, sagar road-peddapally
post-mandal-peddapally-distrik-karimnagar-state-Telangana,
H.no.3-3-191/1/b, karimnagar, Telangana, 505172,
mob:[protected], [protected]
dr.[protected]@gmail.com

I purchased the penta tablet on 27/01/2016 but when I opened the parcel the ear phone was missing and the charger was in broken condition even I am not able to hear thru the speakers and the tablet is hanging frequently

So it is my humble request to kindly stop selling defective products and spoiling your company image

Even Their support staff are worst

Kusum bhatt
Dear homeshop18.
I have ordered 3 combo pack of denim jeans by henry hudson on 26 jan 2015.
Order no[protected]
Sub order no[protected].
Price- 1299
But when i got the product it was tatally different as shown in TV.
I have complaint against this and send back via courier spending my Rs.415. Though the company is assuring to refund the whole amount but they dont refund me total courier charges and saying that they will pay Rs.750 or 10% of product charge 1299 i.e. Rs.129.9..whichever is less..
Please do some needfull activity against this as i don't want your Rs.750...I just want my total amount refunded..1299+69+415=1783
Thnks..