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HomeShop18 Complaints & Reviews

3.2

Updated: Apr 2, 2023

Complaints 3447

Resolved

2011

Unresolved

1436

Good! HomeShop18 values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that HomeShop18 step up their efforts to fully resolve all complaints 👍

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HomeShop18 reviews & complaints page 81

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Address: Nainital, Uttarakhand

Dear sir, My Mobile no is [protected] and i am receiving per day 20-30 from customers regarding service center of SPICE MOBILES, when i asked from where they got my mobile no. every one is saying from Customer care of home shop 18, i tried to clarify the problem with your toll free no but after repeatedly calling them my problem is not yet sorted out. I am not working for SPICE. Same is asked to Spice company also they told previously this no is used in service center and now they had changed their service center and you contact to home shop 18 only. Please updated your service list other wise if will complaint to CONSUMER FORAM.

Aug 8, 2021

Complaint marked as Resolved

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 6, 2015

Verified Support

Dear Customer,

We have escalated your issue to the concerned team, kindly allow us sometime to investigate.

Regards,
HomeShop18!

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Address: Bokaro, Jharkhand

I have ordered spice mi-506 from hs18 and i want to return it to hs18 when i call them they told me that it will get returned but when i call them they are not answering and not taking the product back i have also complained. My complain number is[protected] and my order number is[protected]

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 6, 2015

Verified Support

Dear Customer,

We have escalated the issue to the concerned team, they will coordinate within 48 hrs.

Regards,
HomeShop18!

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Address: Rajkot, Gujarat

I bought a pair of Denim jeans from homeshop18. But unfortunately the size of jeans could not fit to me. I called on their toll free number and they told me that their customer care executive will call be back. Few days later I received a call from their customer care executive. I requested them to exchange my jeans ad they agreed to it but they told me that with both jeans I have to send them free bees also which I got in a deal. But I was not aware that I have to return free bees also so I had used sun glasses which came as free bee. I told them that I just want to replace jeans only so please send me jeans only. You don't have to give me free bees again. But they replied very arrogantly. They told me that to replace your product you have to d us free bees also with jeans which I think is not understable at all.

+1 photos

Aug 8, 2021

Complaint marked as Resolved

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 6, 2015

Verified Support

Dear Customer,

Please share your Order/Suborder number, so that we can assist further.

Regards,
HomeShop18!

HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 11, 2015

Verified Support

Dear Customer,
We are closing the complaint as we have not received any order details till now.
Regards,
HomeShop18!

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Address: Kolkata, West Bengal

I have ordered a set of sarees from homeshop18 TV channel over phone. Sarees delivered were not the one I have ordered and quality was also very poor. I tried to call the same number [protected], but it was disconnected every time with a message 'call blocking issue'. I struggled to search customer care number in there site... finally when I got the number, they said 48 hours crossed so we can not initiate return. They do not have any work around service if customer was not able to contact them for complain. DO NOT buy anything from homeshop18. Quality is not as good as they shows in TV and have pathetic customer care service and return policies.

Aug 8, 2021

Complaint marked as Resolved

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 6, 2015

Verified Support

Dear Customer,

Please share your Order/Suborder number, so that we can assist further.

Regards,
HomeShop18!

HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 11, 2015

Verified Support

Dear Customer,
We are closing the complaint as we have not received any order details till now.
Regards,
HomeShop18!

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Address: Mumbai City, Maharashtra

I purchased Micromax canvas duet EG 111 from homeshop18. on 19 March 15. they delivered me on 23 March 2015. This mobile when both sims CDMA+GSM is used then only CDMA SIM works. within 24 hours I complained to homeshop18, They asked me to take the mobile to micromax service centre. I did that but micromax service centre did some software setting and then the gsm started working for some time 3 hours or so. afterWORDS again it started the same problem GSM calls not receiving. I informed homeshop18, the said I will get replacement and arranged for reverse pickup. however 5 days have passed but reverse pickup guy has not arrived. I phoned many times to homeshop18 but no proper response, they say courier boy will come. pathetic service from homeshop18.

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 4, 2015

Verified Support

Dear Customer,

We have escalated the issue to the concerned team, they will coordinate within 48 hrs.

Regards,
HomeShop18!

HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 4, 2015

Verified Support

Dear Customer,

Kindly ignore the above and please share your Order/Suborder number, so that we can assist further.

Regards,
HomeShop18!

M

MurkarM

from Mumbai, Maharashtra

Apr 4, 2015

Order Number is[protected]

M

MurkarM

from Mumbai, Maharashtra

Apr 4, 2015

Let me tell you what happened at Micromax service centre that I visited. I went to Micromax Service centre Dadar Mumbai branch, there they took the mobile after hearing the problem, they did some software setting by connecting my mobile to their computer. After this they showed me that the GSM incoming is working. I was happy and returned back home. After returning home I got a call on my CDMA number(alternate number) of same handset from my friend that when called on my GSM sim number it is telling number does not exist. I was surprised so I called from my land line number on my gsm it told me number not reachable, although on display range was showing full for GSM. so I tried multiple times only to find that it connects some time but other times it just says number not reachable or number does not exist. so once again I called homeshop18, then they told to visit the micromax centre once more. This time I went to Micromax service centre located at Vashi New Mumbai, they told me that the mobile needs repairs they will have to check motherboard and do repairs and software update if required. I said them that this is new mobile and I am entitled to replacement of the handset if it is defective. They said that the micromax policy is to return the defective mobile within 7 days of purchase, to get replacement and now that it was the 8th day so replacement cannot be given. Only repairs can be done and the repair work will take 1 month if the motherboard is to be changed. The Vashi Service centre also advised me to take the mobile back to dadar service centre as they did not check the mobile properly and returned the mobile to me by doing some software setting, they said they should have processed my replacement at that time itself.

This is really a cheap answer from micromax.Shame on them. they have no where mentioned this policy on any invoice. they think that their customers are free to visit their service centre located at miles away from customer location. I want an replacement or refund of this mobile. Looking forward to your answer

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Address: New Delhi, Delhi

1. Complaint No:[protected] against Order No:[protected] No any response and after calling by me there was no solutions Home Shop: This is free product so we can't help. My Concern: But I pay for all. Replace keyboard or refund money 2. Complaint No:[protected] against Order No:[protected] No any response and after calling by me there was no solutions Home Shop: This is free product so we can't help. My Concern: But I pay for all. Replace keyboard or refund money Note: Please update it will solved by you or I take my next step

Aug 8, 2021

Complaint marked as Resolved

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 4, 2015

Verified Support

Hi Team,

Kindly inform the customer that we have escalated the issue to the concerned team, they will coordinate within 48 hrs.

Regards,
HomeShop18!

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Address: New Delhi, Delhi

sir buy a tab from home shop18 in december but now from a period of two months it was damaged and i want to repair it. i try to contact homeshop 18 customer care but they don't response sir pls help me i want to know the nearest hcl service center from uttam nagar new delhi-59 my order no. is[protected] and but my contact no. is changed my new contact no. is-[protected], [protected]

Aug 8, 2021

Complaint marked as Resolved

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 4, 2015

Verified Support

Dear Customer,

Kindly inform the customer that we have escalated the issue to the concerned team, they will coordinate within 48 hrs.

Regards,
HomeShop18!

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Address: Pune, Maharashtra

we had done on line shopping of cutting blade 7 in one with juicer free.against order no[protected]/[protected].on 15th march 2015. we recieved stocks on 23rd march15 without juicer which was free.So we had launched complaint on 23rd march 15 & we recieved message on 24th your complaint was registered under complaint no[protected] against order no[protected].after waiting for 12 days i had called again they told the order was of 2014.But i had not given this order no to your staff no complaints against this..This order i recieved in 2014 with juicer in good condition i have I just want juicer free for above two order.kindly sent this

Aug 8, 2021

Complaint marked as Resolved

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 4, 2015

Verified Support

Dear Customer,

We have escalated your issue to the concerned team, kindly wait for 7-10 working days.

Regards,
HomeShop18!

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Address: Dadra and Nagar Haveli, Dadra and Nagar Haveli

i have a spice mi-402 bought from home shop 18, 1 months ago now, i am having problem with it :- the mobile is heating while charging and talking, while charging the mobile current is coming. charger is not working properly . you r requested to exchange the mobile or exchange the device.

+1 photos

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 4, 2015

Verified Support

Dear Customer,

Kindly share the Order/Suborder number, so that we can assist further.

Regards,
HomeShop18!

HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 7, 2015

Verified Support

Dear Customer,
We are closing the complaint as we have not received any order details till now.
Regards,
HomeShop18!

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Address: Kolhapur, Maharashtra

Name : Nilesh Shinde Mob : [protected] Order No.[protected] sub order No.[protected] Order Date 28/03/2015 Invoice no. QHMP/14-15/37251 Item Description : Combo of QHM 555 EARPHONE + QHM 5507 EARPHONE Courier Co : Ecom Express FOS The product is faulty and does not support to the Mobile phone. Herewith kindly request you to either pay money or replace the product.. I hope HomeShop 18 is the best in resolving complaints of customers and awaiting for favorable response from Homeshop 18.

+2 photos

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 4, 2015

Verified Support

Dear Customer,

We have escalated your issue to the concerned team.Kindly wait for 5-6 working days.

Regards,
HomeShop18!

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Address: Faridabad, Haryana

Dear Home Shop team we purchased Data wind tablet online on 01/10 and confirm data wind service center available in Faridabad.. your repensetive confirm Yes ... still our tablet not working properly and after 1 month 15 day we have sent to Gurgoan service center on 16/03/2015... Today we have confirmed the tablet status ... this not ok ... he needs 2 -3 day time more ... Dear sir we used Tablet only 5 days ... still this is a dump box for me... why are you sale wrong product ... please check itself service center are avialble or not.. Than sale product available service center city... thank we loose only 6000/- rupees and broken your 600 customer ... because we have not received correct product from your side and no easy solution for me ...thanks In next online purchase, we and our friend circul refuse Home shop 18 product and not believe you commitment ... so we request you to please don't send any product add. in my private email Address ([protected]@ymail.com)... thanks Regards Santosh keshav [protected]

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Address: Etah, Uttar Pradesh

MAINE DO BAR APKE YAHA ORDER BOOK KARYA LIKIN ORDER DISPATCH HONE K BABJOOD ORDER MUJHE NAHI MILE APKA CORIER WALA KHUD HI ORDER VAPIS KAR DETA HAI KOI CALL BHI NAHI KARTA AGAR ORDER NAHI DENE HO TO ORDER BOOK NA KARA KARE YA PHIR MUJHE CORIER WALE KA PHONE NO. DE DIJIYE

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 2, 2015

Verified Support

Dear Customer,

Please share your Order/Suborder number, so that we can assist further.

Regards,
HomeShop18!

HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 7, 2015

Verified Support

Dear Customer,
We are closing the complaint as we have not received any order details till now.
Regards,
HomeShop18!

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Address: Jaipur, Rajasthan

its too much disappointing when i shopped with homeshop18. i got unsatisfectory product even when i complaint abt it nobody responding quickly. hope you have many complains regarding your products. 4 th i am waiting to take the product back but no responce from ur side. when you are so late to pick it up again then how i can my refund so soon. its a wastage of time. whoever have much time to do these long process instead of should buy from local market. even money is engaged. my details- prity saini order no.[protected] invoice no.-OXIZ/14-15/146683 order date-26/03/2015 mode of payment- COD SUB ORDER NO.[protected]

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 2, 2015

Verified Support

Dear Customer,

The reverse pick up of your product will be done within 72 hrs.

Regards,
HomeShop18!

P

pritysaini19

from Gurgaon, Haryana

Apr 2, 2015

Its already complited 72 hours before my complain..so its a fake excuse..try to improve your services instead of giving false excuses.

S

samirpatel

from Mumbai, Maharashtra

Apr 3, 2015

its too much disappointing when i shopped with homeshop18. i got unsatisfectory product even when i complaint abt it nobody responding quickly. hope you have many complains regarding your products. 4 th i am waiting to take the product back but no responce from ur side. when you are so late to pick it up again then how i can my refund so soon. its a wastage of time. whoever have much time to do these long process instead of should buy from local market. even money is engaged. my details- Samir patel order no[protected], sub order no[protected], invoice no-RAGH/14-15/113350 order date 16/03/2015 made of payment COD.

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Address: Kolkata, West Bengal

I am writing this to inform you about the displacement of one of the orders ( Jewellery Festival-11 Items by Sanskruti -2 quantites) which I had placed on 24-dece-2014. It’s been over a period of months now that I haven't yet got my product delivered and I have been constantly complaining regarding the same, but no one seems to have the responsibility to take the initiative and get it done. It is a letdown to see, how such a well developed E-commerce company could make such a lapse in delivering the right product. It is a shame to shop from your site. The product was wrongly delivered so I refused to accept it and returned it back as it was delivered to me. Kindly send me the right product which I have ordered else, I will be left with no choice but to place a complaint against you. If I am still unable to receive my product then, I will not be responsible for the actions taken against you after I file a complaint. So kindly do the needful. Thanking you. BANDANA MISHRA [protected]

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 4, 2015

Verified Support

Dear Customer,

Kindly share your Order/Suborder number, so that we can assist further.

Regards,
HomeShop18!

HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 7, 2015

Verified Support

Dear Customer,
We are closing the complaint as we have not received any order details till now.
Regards,
HomeShop18!

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Sir/Madam, My Sub Order bearing No.[protected] is being returned back on 25.03.2015. I say that i was refunded by your cheque, but my surname i.e KATALKAR was wrongly mentioned as KAPALKAR, so i had returned the same. You are requested to send my cheque bearing the correct name as follows " ABHAY DATTARAM KATALKAR " at your earliest. Thanking you,

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 3, 2015

Verified Support

Dear Customer,

Apologies for the inconvenience caused to you.We Have escalated your issue to the concerned team, kindly wait for 7-8 working days.

Regards,
HomeShop18!

HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 15, 2015

Verified Support

Dear Customer,

We have dispatched your refund cheque via IPS(Indian Post Service), AWB No.EU[protected]IN on 8th Apr 2015.

Regards,
HomeShop18!

S

shedi

from Mumbai, Maharashtra

Apr 20, 2015

Sir/Madam,

As per our telephone talks, my cheque is still not received by me, kindly update my complaint sent on 1st April, 2015 and again on 20th April, 2015.

kindly note my Mobile NO. [protected]

Regards,
Abhay

Knex Jewellery - Comment #2146026 - Image #0

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Address: Gautam Buddh Nagar, Uttar Pradesh

Dear Sir, Today one person have collected the packet from my home, but I have not received refund amount rs. 1999.00 id no-[protected], below attach mail for your reference. Dear Sir Madam, We sincerely apologize for the inconvenience caused. Please be informed that we have escalated your complaint to our Customer Service Team for the resolution. We request you to please wait for 24-48 working hours. We thank you for your time and patience. Order No[protected] ; Complaint no[protected] Thank you for your patience and for using our services! Thanks & Regards Mohd Shariq Customer Support Executive HomeShop18 Phone No : [protected] Dear Sir/Mam, I have placed the order MAFATLAL five premium shirts date-19/03/2015 for Rs. 1999.00 and i have received the order dated 22/03/2015. when i opened packet, I totally shocked the order is not according me that i have seen on TV. I have purchase goods three times with home shop 18 and i am very satisfied every time instead of above. I request you, please refund my money. MY ORDER NO[protected] COMPLAIN NO[protected]

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 3, 2015

Verified Support

Dear Customer,

We have already initiated the refund process, kindly wait for 5-6 working days.

Regards,
HomeShop18!

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Address: Bangalore, Karnataka

I ordered a bean bag in the month of feb 2015 and Received it . I was not satisfied with the product . I asked for replacement. It was sent through courier and it has been a month . i call them daily. they hung up the call saying that i will get a call in 24 to 48 hrs. I kept waiting. ticket number:[protected]. Still no resolution. Worst online service I have ever seen in my life. Thanks, Gayathri

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Address: New Delhi, Delhi

i have ordered a choclet facial kit. dated on 24 feburary and it was defected so i returned that product for the replace and refund . i have returned that product on 28 feburary . my order no is[protected]. so kindly take ome action on regards to my problem kindly take action as early as possible and help me . they are neglecting my complain from more than 1 month . plz help me

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 3, 2015

Verified Support

Dear Customer,

We have already initiated the refund through NEFT.The amount will be credited into your account within 4 working days.

Regards,
HomeShop18!

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Address: Gautam Buddh Nagar, Uttar Pradesh

Dear Sir/Mam, I have placed the order MAFATLAL five premium shirts date-19/03/2015 for Rs. 1999.00 and i have received the order dated 22/03/2015. when i opened packet, I totally shocked the order is not according me that i have seen on TV. I have purchase goods three times with home shop 18 and i am very satisfied every time instead of above. I request you, please refund my money. MY ORDER NO[protected] COMPLAIN NO[protected] And i have already complained to homshop18 but till date not resolve my problem. please find below attach mail to HR of homeshop18 On Mon, Mar 23, 2015 at 2:55 PM, Bhawna Arora <[protected]@homeshop18.com> wrote: Dear Sir/Madam, We sincerely apologize for the inconvenience caused. Please be informed that we have escalated your complaint to our Customer Service Team for the resolution. We request you to please wait for 24-48 working hours. We thank you for your time and patience. Order No[protected] Complaint no[protected] Thank you for your patience and for using our services! Thanks & Regards Bhawna Arora Customer Support Executive HomeShop18 Phone Number[protected]

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 3, 2015

Verified Support

Dear Customer,

Your complaint is already in follow up, kindly wait.

Regards,
HomeShop18!

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Address: Lucknow, Uttar Pradesh

i have recieved the spice phone on 18th march. but after delevery the phone has not working due too batery .because the batery is failer . i have to complained many times but there is no better respoce by the custmer care .i want to exchange my hand set and i request for this but can't take action by the custmer care ...plzz help

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 3, 2015

Verified Support

Dear Customer,

Please share your Order/Suborder number, so that we can assist further.

Regards,
HomeShop18!

HomeShop18 Customer Care

from Bengaluru, Karnataka

Apr 7, 2015

Verified Support

Dear Customer,
We are closing the complaint as we have not received any order details till now.
Regards,
HomeShop18!

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