HomeShop18 Complaints & Reviews

hi i had ordered toni and guy refresh it shampoo 200ml (my order no is[protected]not only i received the parcel late but to my shock it was not the product i had ordered and the other shampoo which i got for for wavy hair(i dont hv wavy hair at all) was totally damaged.they asked me to return it.i couriered them back immediately and i got a call tht they hv received the wrong damaged product and they are investigating the matter.its almost a month i had ordered it but they just giving excuse, the product was ordered on Friday, March 27, 2015 i recieved it on April 07, 2015 (they promised 3 working days but i received it much later) since then i am just trying to follow them up all i hear is just excuse.the product cost was 949 + courier charges. plz help me thanks and regards neelu agarwal

Hello, This is a request for a refund of my amount which i paid to purchase xolo win q1000 from your online shopping store. The main reason is that i am very disappointed with your service, first time i got a soap (expert bar) instead of mobile and the next time your store sent me a phone which is defected. Now, the volume keys are not working on that piece of mobile with order no.[protected] and suborder no.[protected]. So please refund my money to my account. Thanks Vineet Tyagi Mob: [protected]

I ordered a product and i received it on March 19th. When I open the product found it was an used one and happily they send it to customer!!! The order no is suborder #[protected], product is Wonderchef Turbo Dual Speed Food Processor with Peeler Plastic Carrot Grater and Slicer. When I talked to their customer care executive, they suggested to return so that i could get my money back and they would pay me the courier charge with the product price. It is now almost 2 months passed, still I have not get anything. Every time I talked to them, they always asked for another 1/2 days, 7/10 working days.. blah blah. They are simply cheating customer in a very large range. When I talked to some of my colleagues, they also faced some of problems with this website particularly. Please be WARNED, don't take anything from this company as they used to harass many customers giving fake commitments.

I hve already inform u that i hve purchased penta bsnl...nd u send me msg .send ur order nd suborder number. I hve already send u ordee nd sub order num but u don't take any action against my complaint which i hve submitted few day before...

I have purchased a BSNL Penta Tabtop (11 months back) from homeshop18 with order no.[protected]. I found that the quality of video Recording /Photo is very poor as the photos taken or video taken was not clear. Complaint was filed with homeshop18 through email (in the month of April 2014 immediately after purchase). But till date neither I have received response nor the item was replaced. Now again I am experiencing a problem with battery. The fully charged battery is showing battery charge is nil. Further, the screen was not opening in spite of pressing open button. If I want to switch on the button than it should be connected to charger otherwise it will not open. The delivery of such poor quality product was not expected from such a reputed online marketer. 5 days back I have received a call from customer care stating that I should take the tabtop to Bellary (city was located at a distance of 400kms from Belagavi) service centre. 2 days back I had received a call from executive of Homeshop18 and he had informed me that the homeshop18 was not responsible for product defect and asked me to contact penta (manufacturer) and also said that the same was displayed on the website of homeshop18. Such poor and pathetic service quality was not expected from such online marketer. Today when I was planning to connect the tabtop with charger, I found that Penta Tabtop was opened automatically and there was bag inside which had probably put the pressure on both the covers as the size of bag had increased making it impossible to close both the end covers of tabtop. Photo of the same is attached for your kind reference. Kindly provide me justice

My wife Mrs. Anurag Kumari had booked collection of 5 designer printed dress materials on homeshop18 on 5/4/2015. Order number was[protected]. the product was delivered on 7/4/2015 after payment of Rs. 1999/-. But after opening of the packet, it was observed that two of the dress material was defected which was reported by my wife on same day 7/4/2015 to the customer care executive of homeshop18 who advised to pack all the five dress material alongwith a complaint letter inside the same packet and stated that they will collect it either for replacement or for payment of amount after cancelling the order. the packet containing all the five dress material alongwith a complaint letter inside was collected from my residence on 15/04/2015. but after two/three days, the officials of homeshop18 called my wife and told that they received only two dress material inside the packet. thereafter, i and my wife has talked several times to their customer care officials but they are only saying that they received only two dress material, whereas we had packed all the five dress material in the packet. they are not ready to either return the amount or deliver the replacement. in such a situation, we are totally unable to get the return or replacement. we are totally unable to understand that where we have returned all the dress material, then why they received only two out of five. now, they are making me a lier. i am a gazetted officer with government of india. i feel that it is a hidden source of income of this company or their officials or otherwise. finally, i left hope to get my amount of material back and told them to keept the amount/material with them.

Sir/Madam, This is to inform you that Ihad ordered electric tandoor on 11th Mar15.with Order No.[protected] & Sub Order No.[protected].When recieved, it was found to be defected piece.On calling no. of times on toll free no.we were told to despatch to Golden Sparrow Ind., We had sent to above mentioned adress as told by you through IPO(Speed Post) on 24th Mar15 bearing No.-EE[protected]N.But the parcel was not recieved & again sent back to us. Again after contacting you numerous times, we were told to sent through courier to the address mentioned by you. Now once again Ihave couriered the parcei through Track On courier with POD No.[protected] on23rd April15. I have attached the reciepts of Speed Post & Courier. You are requested to send us fresh piece along with courier charges. Regards Ruchi Nanda

I have ordered a washing machine worth Rs.22000 from homeshop 18 with order id[protected] on April 5 and it is almost a month that my order is not delivered despite several complains via mails and calls. Whenever i call them they just provide bad response and say that we have registered my complain and since one month i am not getting any sort of valid response from their side. Request you to please look into this on priority basis.

I bought two insect killer from above cos.& one of product started malfunctioning after receipt of 3 days.I made complain to cos.on 16/4 & asked replacement.They kept the same issue pending for more than 10 days & denied replacement as warranty period is 48 hrs.I asked the product started giving problem on 3 day, how can we follow your rule.At last on 28/4 they refused for replacement & asked to talk manufacturer directly.I said how can I go to mfg, when product bought from you.They did not listen problem & stop responding on this complian.This is violation of contract & insensitivity to consumer right. Ruma Banerjee [protected]

Ref:- Order No.[protected] No response to our complaints made daily on phone since 26th April for exchange of delivered Spice 4.7 inch Dual Sim Phone MI-6115 I-1922061 as it does not have android & we want to exchange it with Spice 4.0 inch of Rs 2399/- which provides android facility.

Dear Sir, I ordered super saver offer pack of 8 chiffon sarees by zoha on 22nd April and was deliver to me by 27th April.Out of 8 saree I found 2 defective. My order no.[protected] I request you to exchange the defective pieces as soon as possible. Your's customer Md Sajid Ansari

Sir / Madam I Want to know did the item i have sent to you is received to you or not. By indian postal service. Order no :[protected] Complaint no : 13507477 Sub order no :[protected] Indian post service no : ET[protected]IN Amount paid 225 Rs. Phone no : [protected] Waiting for replay Thank you B.kumaran

Sir i have purchase bsnl penta on 25 april on online ...i saw advertise and order that ph ...this ph has one year warranty...today when i am starting that ph ..i have not listen the calling call plz i request u plz change or replace my ph with in 2 days..nd the head ph is not working ..i am ur regular customer...nd homeskyshop cheated me.

We had buy this product on 8 April, of rupees: 2, 447/- And the order no.[protected] New Delhi, We receive this product on 15 April but when we checked the Mixie Jars Blade all are breakable. So we called them so many times but we are not getting proper response from Home Shop 18 Executives.I[censored] will not take any action we'll complain against your company in consumer court. 1093/51 St.John Church Compound, Mehrauli New Delhi 110030 Phone No.[protected]

R/Sir, I purchase a datawind tablets in your company. Its keyboard is not attached properly. I was complaint too many times. But no response from your end. Now I have no option. I am waiting next two days. Otherwise I am going to Court. Rahul Walia [protected] |

In response to my order no[protected], Home shop 18 delivered me on 24/04/2014. When i opened the box i found the quality of products in very bad shape and it does not contain the items shown in advertisement. I lodged the complaint with the request to return my money of Rs. 1999/ The complaint no is[protected] but i have not got any assurance from the representative to refund my amount failing which i have no other option except to go to consumer court . hope an early and favourable action regards h k tripathi email [protected]@rediffmail.com [protected] Mobile no.

SIR MY ODER NO.HS18 NO.[protected] SUB ORDER NO.98748461 MOBILE NO.[protected] ABOVE ORDER NO.PARCLE ITEM IS DEMAG I HAVE RETUENTO YOUR OFFICE CUTTING EDGE M/S CUTTINGEDGE(WEARHOUSE) PLOT NO.-3METAL COMPOUND, GARUDACHARPALA, MAHADEVPURA BANGLORE-560048 RETUERN TO GMS-EXPREES COUUIER CONSIMENT NOTE NO.[protected].FEB 2015 P.O.D COLLECT TO 2 MARCH-2015 RESIVE SIGN NO.[protected] HOME 18 ANSWER NOT TO COLLECT OUE OFFICE ABOVE ITEM NO.PARCLE SO.PLEASE CHECK ABOVE ITEM DETIAL AND GIVE ME ANSWER

मेरा ऑर्डर नम्बर[protected] है मेने होम शॉप से एक मोबईल की ऑर्डर किया लकिन उनोने मेरे को सिगल सिम का डैड फ़ोन मेरे पास भेजा जिस की मेने कम्प्लेंड भी तुरंत की वो हर बार ये ही बोले आप बेट कीजिये 24/48 hr में आपकी दिकत सलव हो जायगी 24/04/2015 को 05:20पर बोला जाता है की आपका फ़ोन 3 दिनों के अन्दर वापिश हो जयगा आप को में पता बेज रहा हु आवर उसके अगले दिन फिर बात करता हु तो कुछ और ही बोल जाता की आपको इंतजार करिये आपकी जाच में 7/8दिन लगेगे और अभी बोलते है की आपका फ़ोन चेंजं नही होगा ?कभी कुछ बोलते है कभी कुछ लकिन अभितक कचंग नही बदला गया मेरी हेल्प कीजिये

ORDER NO.[protected] DT 03.04.15 I ordered a milk pan which was told to be of 2 litre capacity on TV. I enquired the same from the helpline of Home Shop and was told if I was not satisfied with the product I will get my money back. I received the milk pan, but noticed that the capacity of the pan is not 2 litres. I contacted the consumer care of Home shop and lodged my complaint and requested to collect the item and refund my money (Rs. 999). They refused to collect the product and asked me to send the product to Mumbai. They will check the quality of the product and if found OK would refund my money. While purchasing I was never told that they would not provide the return pick-up facility. Now I am being harassed. Pls look into the matter and get me refund of Rs. 999 otherwise I will be forced to move to consumer court. Contact details : R.K. Nagpal Phone No. [protected] (M) (Res.) [protected] e-mail : [protected]@yahoo.co.in

hello sir, maine depsember me new mobile celcon 349* set 3combo pack liya hai usme mere mob. me software problem aaya hai jab main kisi ko call karta hu to vo dialled number me dikhta ni hai aur missed call bhi ni dikhata hai hai aur kuch bhi setting apply ni hota hai aur phone memory me massage save ya contact hai vo Delete nahi hota hai . aur bina memory card ka mobile on ni hota hai.. mera mob no [protected] hai.