HomeShop18 Complaints & Reviews

Respected Sir, I want to complaint against HomeShopee 18 because. I was purchase the Mobile Spice Company Model Name (M-6112). But there is no working so first day I would talk to Homeshopee team and He said you visit the spice service centre. The Employee said your phone is dead. I will Purchase this Phone (2000 Rs.)Cash. But this company was not understand my problem. Sir I belong to a very poor family. I request you MUJHE INSAAF DILWAIYE SIR Gagan Saily 390A/6 Shaheed Babu Labh Singh Nagar Gulab Devi Road, Jalandhar City. [protected]

Refund action of Product:- I had place an order no.[protected] on dated 13th October 2014 to Home Shop 18 for Ambrane A3-7 3G Android calling tablet suborder # 89972173" which was delivered to me on 16th October 2014 the tablet was delivered defected by Home Shop 18/ Ambrane Company and thereafter a refund request was made and I dispatched the product as directed by Home Shop 18 on 30th October 2014 through Speed Post.I have done all the needful( couriered it at required address and scanned and sent the receipt) but every time as promised by customer care no follow up call is made to me and I have not received any refund despite many attempts till date. Its a shame that you advertise something and don't stand by your easy refund policy.Its such a waste of time and fraudulent behavior to harass the customers.Kindly take some action for refund at the earliest.

Hey Homeshop18 , What a hec of people you are. Placed order, got wrong products, returned as suggested, but then started getting the trouble, called many times but gets only same response you will get call back in 24 hours/48 hours/72 hours and what more no response yet. Just fed up with you cheating people. Think that our hard earned money is used as tips for you people. No seriousness of any case, Not even bothered of peoples money, feelings or any . If you ever think that you dare to give any response then find the complaint numbers:[protected] and[protected].

my name is HASHIM K . my conduct no [protected] /[protected] i have placed a order of BIG WING BOOT on 23rd nov and today date is 13th DEC . what the hell homeshop guys are doing ... its ridiculas .. mr venkatesh and sushma and varun this three are comitment less guys ... sure i file a case on you

This is re order number[protected]set of two ethnic nehru jacket), delivered on 8th Dec. The jackets were of very cheap material, very small in size, and defective as well. I have called multiples time, and raised a ticket as well. customer care representative says that ticket is raised and in process which will take 48-72 working hours which means 9 working days...But I haven't got any call and the ticket is closed. Please help me .. I dont know whom to escalate but I am sure I will find out quickly.

On 3 nov i got zoha 5 dress material. On opening found that it us cheap quality product. After complaining i am getting only following response. On Dec 6, 2014 2:40 PM, "Neetu" <[protected]@homeshop18.com> wrote: Dear Sir Madam, We sincerely apologize for the inconvenience caused. Please be informed that we have escalated your complaint to our Customer Service Team for the resolution. We request you to please wait for 24-48 working hours. We thank you for your time and patience. Order No[protected] ; Complaint no[protected]

SIR I HAVE PURCHASE A MOBILE HAND SET VIDE INVOICE NO.[protected] FROM YOUR CO. HOME SHOP 18 OR NORTH INDIA TOP CO. PVT. LTD. ON DT. 14/10/2014 AND RECEIVED ON DT. 17/10/2014, BUT MOBILE HAND SET WAS DEFECTED AND I HAVE SENT BACK TO YOUR CO. THROUGH PROFESSIONAL COURIER POD NO. AMB[protected] AS PER YOUR CUSTOMER CARE EXECUTIVE INSTRUCTION ON DT. 25/10/2014, THIS WAS RECEIVED BY CO. ON DT. 27/10/2014 2.40PM BY PERSON KIRTY. I HAVE ALSO MAIL SCAN COPY OF COURIER POD, THE SAME WAS RECEIVED BY CO. IN BETWEEN I HAVE TALK TO COSTUMER CARE MANY TIMES FOR REQUEST FOR RELEASE REFUND BUT NO ACTION TAKEN TILL NOW. MY DETAIL AS UNDER:- NAME- JASWANT SINGH ADDRESS- H.NO.123/33, TEKNAGAR, SHIVJI COLONY, NEAR HANSRAJ KIRANA SHOP, ROHTAK (HR) MOB. [protected], [protected]

I Receieved Defective mobile set Karbon a90 from homeshop18.I have returned this set to homeshop18 on dated 27 Nov 2014.But yet i have not received any call even i ahve called many times.No refund action is performed by homeshop18.I want to got courier charges also.

I ordered this product from homeshop18 on 22nd nov2014 and got its delivery by 3rd dec2014. The product which i got, misfit's me. So the same day I raised a complaint for replacement of the product. Now it has been 10 days the homeshop18 team has not responded to my complaint. Whenever I call them they tell me that give us 72 hours we will arrange a pick up, but no service has been provided yet. I am just fed up of this company now. Plz someone help me out. Order no[protected]

Dear Sir/Maam, With due respect I beg to state the following things. I have ordered a tab from above home shop 18 about 3 months ago. As there was not any option for inserting SIM in that device, immediately I returned back it (as they have options for cash refund, they are saying and displaying this thing again and again in their channel) In between I have called the customer care several times (around 30 times) and supplied every ting to them, still they have not refunded me the amount. Four months passed away. Each time they are asking me a different thing. First they told me to send the spelling of my name for cheque refund purpose. Then told me to send scan of my id. Then telling that your mail has not been received by us. When I remind them that an auto generated mail I received from you, how do you told that you didn't receive my mail, then they said that scan of your id is not clear, send it again. Scan of my id is attached with this mail, you say sir is not it clear ? Is not is visible ? Please help me in this regard. Regards Bhubanananda Rout [protected]

SIR, please tell me when will my product replacement will done This is definitely very bad experience of your company homeshop18 with customers I Have ordered Designer Range of Pick Any 1 Pakistani inspired Georgette Embroidered Semi Stitched suit by Myraa-Black Magenta dated 21st November 2014 with Order number[protected], Sub order number[protected], i got delivery of product on 4 dec 2014 but it is not that product which i ordered it is different it, it was a saree, please replace my product . i make complaint at home shop 18 they give me complaint no[protected], i have couried that product to the address given to me by customer care of homeshop 18, now my courier has been delivered to the address which is given to me by you customer care officier, PLEASE REPLACE MY PRODUCT AS SOON AS POSSIBLE. From Jasvinder kaur

Dear Sir, I Have purchase spice MI-347-White mobile phone and I just received my phone but i not found my data cable. so please sent my data cable.details as under:- Invoice Date-7 Dec-2014 Order #[protected] Sub order #94297981 Shipping City- Mathura Courier Name Blue Dart And My Full Address Makhan Singh Mob No:- [protected] Hotel 3G Place Chhatikara Road Vrindavan Near police chowki Dist Mathura Pin - 281121

Hi, My Mom ordered Berg B15 Roti Maker (Order No:[protected] during last week of Nov'14 and we received it on 29/30 Nov'14. The roti maker didn't work well so we filed a complaint within next 24 hours (Complaint No:[protected] asking them to process the pickup of the product and refund the amount paid. My dad received a call on 03 Dec'14 from their team and they gave us a number to contact for Berg customer care (+91-[protected]) which turned out to be a wrong number. Since then I have called HomeShop18 customer care several times and logged in another complaint (Complaint No:[protected] but no action has been taken so far. Every time I call they tell me their team will call us back in another 24-48 hrs but nothing happens. This morning I had a chat with customer care floor manager Vikas Arya who promised that their team will call me back at my given number first thing after they come online but like always no response what so ever. My family and I are feeling cheated as we have been shopping online for quite sometime now and have never faced such a bad customer support. Sites like Myntra, Flipkart arrange for a return with next two to three days but with HomeShop18 it has been 10 days and they don't even give assist over phone. Kindly help us in returning this faulty product and get our money back. Thanks Prateek Jain (+91-[protected]; [protected]@gmail.com)

I have demand a product on 15 th augest bt i did nt get that and money Also... i m in big problem ...i think u have to take some action on these ... Bec ur customer only say wait when i m calling to ur customer sooo... i thought that these is a good company but i m soo diseponted by ur company and by ur customer also ... my no is [protected]

Alex Jewelry My Ordar No.[protected], Suborder No.93014859, Jewelry thik nahi h kuch nag nikle hue h iss liye ye vaaps krna h hume iska refund chahiye humne, 23/11/2014 ko complaint ki thi fir uske bad bhi. 4 time complaint ki magr koi respons nahi mila kirpya hamara refund dilanye, thakyou.

The fourth complaint from our site, the last complaint ws- "The third complaint from our side for the same product. The complaint was: "This is the second time we are filing a complaint for the same product, for which the query has not been clarified yet. The first complaint goes like this- 'We ordered for an indo-western outfit, then asked for replacement that very day of receiving the product. The product was picked from my house after more than 2 weeks, and it has already been more than 2 months and we have not received our product. We have called more than 10 times but we only got false promises and till now we have not received our product. We asked the costumer helpline people to at least send an SMS regarding the status of our product but we did not receive that even. We have never seen an online shopping company showing such negligence and lack of interest to a regular customer. Please help as soon as possible, for we have waited for more than 2 months. My email account is [protected]@gmail.com Phone no.: [protected]' We did receive a call which was not at all helpful, so we called the helpline no. And had a talk with the senior who told us to wait for sometime as the company will send an email regarding the details for refund through cheque but we still did not receive it. The complaint was filed to homeshop18 regarding the replacement of product on 25th September and it is December now, but we still have no clear answer regarding the replacement/refund. We would like to get the refund as soon as possible (through cheque) for we have already waited too long. Please help ASAP ..." Unfortunately we have still not received a satisfactory response for our query, nor the refund cheque; so we are planning to submit this complaint to the consumer court if not resolved soon..." The company took every detail of our account, and indirectly our account pin as well. The company people are not taking our complaint seriously so if this complaint is not resolved we will file our complaint against them in consumer court.

sir mene 28-11-14 me 7 shiffone sarees ka order book kiya tha 30-11-14 me mujhe mall mil gya lekin mall defective nikal gya jiski comland mene 30-11-14 me kardi thi lekin abhi tak koi responce nahi mila order no[protected] comland no[protected] hai so please sir help me mob no [protected] email id- katara.[protected]@yahoo.in

Hi, I am writing this mail with highly dissatisfaction with Homeshop18 shopping experience. Its more that 2 months since i have placed order[protected]Suborder no.[protected]. I did not received product till date. When I contact customer care[protected], I had a very worst experience with executive. Her name is Shivangi and she is no idea about shipment. She was keep telling me that she cant help me in delivery and it will take some more days. When asked to transfer my call, she replied, she does not have any escalation channel. As per HS18 I should have patience and do not bother them again and again. This is a worst shopping experience ever happened with me. I don't know whether you people will reply or not but I am 100% sure not to shop with cheaters again. Regards Swapnil Srivastav

Dear Sir, I have purchased Lava Wifi Router W200 online on Homeshop 18 ordered (Order No[protected] on 19th Nov and received on 24th Nov and tried installing the same. Could not install due to the defective product Immediately raised concern to replace the product vide complaint no[protected] and got the response that the concerned dept would contact to understand the issue which did not happen till date I have taken the product to the Lava customer care centre and they confirmed that the product is defective I request you to take action against Home Shop 18 for their poor customer service and not bothered to resolve the issue and the seller Tarash Overseas Pvt.Ltd for supplying defective product and cheating the customer Many thanks in advance Regards Shekar Ganti [protected]

Hello, I susant patra having phone no. [protected] had purchased a uber urban 3 jeans combo and got yesterday . 1).As you have committed, I didn't got the sun glass. For which I have informed to the customer care. They have lodged a complaint. 2). When I checked the actual product It was horrible, it was not what I expected. Then I called again and informed to return this product. They said some body will call me in this regard. 3). But I have never got a call, as I had a bitter experience earlier After 48hrs you are not taking any responsibility. That's why i was calling you several times at least 10 time. Its already a 24 hrs by now. Still i didn't have any confirmation.