| Address: Ahmedabad, Gujarat, 380061 |
Dear Sir,
On 14th March 2017 I purchased Honda Activa Black 4G model from your dealer Punjab Honda chanakyapuri branch. (vehicle temporary registration no. 5226), Unfortunately, the vehicle has not been working properly. Within a 4 days the vehicle has given me starting problem. The vehicle taking 15 mins to get start. Also while starting vehicle after 1 minute if I am giving accelerator, the vehicle getting stop. I also had an issue of dim head light. I complain to Punjab Honda whom I had purchased, but they were very rude with me and did not wanted to give any response. They do not have courtesy to listen. They are using even the statement that, We don't want to hear your complain and also stating that if you raise complain to higher authorities, please do not give our names."
Later I raised complain through mail and call centre. The technician came home to check and he accepted that there is start problem, he took my active to their service centre and assured me that the problem will be resolved. Same day afternoon he returned my vehicle that your problem is resolved permanently.
Second day again I faced same start problem, again I spoke to technician and told me that we will take back your vehicle again and check. They took my vehicle again kept for 2 days at workshop and gave me back yesterday 29th March 2017 at around 4;30 in the evening with assurance that we have replaced battery, chawl etc and now vehicle will have no problem.
Today again on 30th March morning I had same issue of start problem. I immediately called up technician and told him that there is still same problem.
Me and my family are now completely frustrated. I being a customer feeling completely dis-satisfied because the day I had purchased vehicle since 15 days I am all the time talking with the technicians.
Yday 29th March I spoke to the sales head also Ms. Anal Patel, she was ver unprofessional, did not even listening me and was keep on arguing that there is no problem. She assured me that she will speak to dealer and revert in 5 minutes, however till 2 hours I did not received any call from her. Again after 2 hours I told her madam you were suppose to give me call, she gave me excuse that my mobile was busy. I was very surprised to hear such statements from such a senior person. If at senior level there are such casual attitude people than how the dealers will be.
Secondly she told me that technician Bhavesh will come to your place early morning and they will check again. Today morning no one has visited my place.
I would appreciate it if you organize to cancel my order and refund my money. I am sure you can understand my concern and appreciate. I am rely on my vehicle for transport and since 2 days I am spending money on hiring auto, apart from the inconvenience, this problem has caused me to incur even additional cost of conveyance.
I desperately look forward to settling this matter amicably, If however, the matter is not satisfactorily resolved by 1st April, I will consider taking further action to resolve the complaint either through the top management of through legal.
Please send your representative to take back this vehicle and rfund my money immediately.
Thanks in anticipation
Regards
Rajni
Mobile no. [protected]
