Comments
Dear Sir,
Details of product bought are enumerated below. I have not got any reply with regards to delivery of my ordered item. Every time you write a mail to them they give back an automated mail stating your "Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours". Numerous mails have only resulted in me getting new references only like Tradus=098-302' , Tradus=096-655' ,Tradus=097-650 'Tradus=097-161' Customer feedback: Delivery Issues . I've never come across a specialized customer care member till date.Just because i've paid in advance they seem to be completely callous about it. Whom to approach ????
Regards Nitin
Phone Number: [protected]
[protected]@gmail.com
Transaction ID: 1762179
Order Date: 16 Jul 2011
Total Price: 1,999.00
Item ID :1032742
Product Title : Aura Impact Drill Machine with 104 Pcs Tool Kit with Set
QTY: 1
Price (RS) : 1,999.00
Details of product bought are enumerated below. I have not got any reply with regards to delivery of my ordered item. Every time you write a mail to them they give back an automated mail stating your "Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours". Numerous mails have only resulted in me getting new references only like Tradus=098-302' , Tradus=096-655' ,Tradus=097-650 'Tradus=097-161' Customer feedback: Delivery Issues . I've never come across a specialized customer care member till date.Just because i've paid in advance they seem to be completely callous about it. Whom to approach ????
Regards Nitin
Phone Number: [protected]
[protected]@gmail.com
Transaction ID: 1762179
Order Date: 16 Jul 2011
Total Price: 1,999.00
Item ID :1032742
Product Title : Aura Impact Drill Machine with 104 Pcs Tool Kit with Set
QTY: 1
Price (RS) : 1,999.00
I'v ordered for 3 microsd cards(samsung) cash on delivery.The packet was delivered but,it contains only 1 memory card instead of 3.the seal was not broken and i have paid the full amount in cash.After that when i unpacked it,i found that there is only one memory card in it instead of 3.i"v emailed them many times but got only formal replies only.
Details are given below.
[protected]@tradus.in via amazonses.com
Jul 26 (9 days ago)
From: [protected]@gmail.com
To: [protected]@tradus.in
Cc:
Sent On: Thu, 26 Jul 2012 at 12:25:40 PM
Subject: Customer feedback: Delivery Issues
The packet was delivered but,it contains only 1 memory card instead of 3.the seal was not broken and i have paid the full amount in cash.After that when i unpacked it,i found that there is only one memory card in it instead of 3. Phone Number: [protected]
Hi,
Thank you for writing to tradus.
We are facing some technical difficulties. You might experience any of the following:
- You might not see your order details in “My Accounts” section
- You might not have received the benefit of a gift voucher
- Transaction failed, but your bank account / card might have been debited
- Transaction successful, however incorrect amount debited
We are working to resolve all the issues at the earliest. In case you have been charged incorrectly, we will assure that any excess amount charged will be refunded. We sincerely regret this experience and we are doing the required to ensure that we can avoid such situations.
Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours.
Since your mail is being tracked through the subject line, for any future correspondence, I request you not to change the subject line.
In case you want to share your order ID or any other details, please reply to this mail with the relevant details.
Happy Shopping!
Tradus Customer Care
http://www.tradus.com
This is in response to the email that you sent to us :
From: [protected]@gmail.com
To: [protected]@tradus.in
Cc:
Sent On: Thu, 26 Jul 2012 at 12:25:40 PM
Subject: Customer feedback: Delivery Issues
The packet was delivered but,it contains only 1 memory card instead of 3.the seal was not broken and i have paid the full amount in cash.After that when i unpacked it,i found that there is only one memory card in it instead of 3. Phone Number: [protected]
[protected]@tradus.in via amazonses.com
Jul 27 (8 days ago)
to me
Hi Ramiz,
Good Morning.
This is in regards to your order Samsung 8GB Micro SD Memory Card that you have ordered on 19-Jul-2012.We regret the situation.However,we request you to kindly allow us with 3 working days as we are forwarding the concern to our seller- Neeraj Gupta, in order to get back to you with the best possible resolution.
For any further query, please write to us.
Regards,
Jagriti
Customer Care Executive
Tradus Customer Care Team
www.tradus.in
[protected]@tradus.com via amazonses.com
11:47 AM (21 hours ago)
to me
Hi,
Thank you for writing to tradus.
Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours.
Since your mail is being tracked through the subject line, for any future correspondence, I request you not to change the subject line.
In case you want to share your order ID or any other details, please reply to this mail with the relevant details.
Happy Shopping!
Tradus Customer Care
http://www.tradus.com
This is in response to the email that you sent to us :
From: [protected]@gmail.com
To: [protected]@tradus.in
Cc:
Sent On: Fri, 03 Aug 2012 at 11:34:06 AM
Subject: Customer feedback: Delivery Issues
iv sent email many times.....iv ordered for three micro sd cards and i payed the full amount for the packet bt there was only one microsd inside it.plz make a call and solve the issue. Phone Number: [protected]
![]()
Details are given below.
[protected]@tradus.in via amazonses.com
Jul 26 (9 days ago)
From: [protected]@gmail.com
To: [protected]@tradus.in
Cc:
Sent On: Thu, 26 Jul 2012 at 12:25:40 PM
Subject: Customer feedback: Delivery Issues
The packet was delivered but,it contains only 1 memory card instead of 3.the seal was not broken and i have paid the full amount in cash.After that when i unpacked it,i found that there is only one memory card in it instead of 3. Phone Number: [protected]
Hi,
Thank you for writing to tradus.
We are facing some technical difficulties. You might experience any of the following:
- You might not see your order details in “My Accounts” section
- You might not have received the benefit of a gift voucher
- Transaction failed, but your bank account / card might have been debited
- Transaction successful, however incorrect amount debited
We are working to resolve all the issues at the earliest. In case you have been charged incorrectly, we will assure that any excess amount charged will be refunded. We sincerely regret this experience and we are doing the required to ensure that we can avoid such situations.
Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours.
Since your mail is being tracked through the subject line, for any future correspondence, I request you not to change the subject line.
In case you want to share your order ID or any other details, please reply to this mail with the relevant details.
Happy Shopping!
Tradus Customer Care
http://www.tradus.com
This is in response to the email that you sent to us :
From: [protected]@gmail.com
To: [protected]@tradus.in
Cc:
Sent On: Thu, 26 Jul 2012 at 12:25:40 PM
Subject: Customer feedback: Delivery Issues
The packet was delivered but,it contains only 1 memory card instead of 3.the seal was not broken and i have paid the full amount in cash.After that when i unpacked it,i found that there is only one memory card in it instead of 3. Phone Number: [protected]
[protected]@tradus.in via amazonses.com
Jul 27 (8 days ago)
to me
Hi Ramiz,
Good Morning.
This is in regards to your order Samsung 8GB Micro SD Memory Card that you have ordered on 19-Jul-2012.We regret the situation.However,we request you to kindly allow us with 3 working days as we are forwarding the concern to our seller- Neeraj Gupta, in order to get back to you with the best possible resolution.
For any further query, please write to us.
Regards,
Jagriti
Customer Care Executive
Tradus Customer Care Team
www.tradus.in
[protected]@tradus.com via amazonses.com
11:47 AM (21 hours ago)
to me
Hi,
Thank you for writing to tradus.
Your mail will be assigned to our specialized Customer Care Member to reply to your queries within the next 48-72 hours.
Since your mail is being tracked through the subject line, for any future correspondence, I request you not to change the subject line.
In case you want to share your order ID or any other details, please reply to this mail with the relevant details.
Happy Shopping!
Tradus Customer Care
http://www.tradus.com
This is in response to the email that you sent to us :
From: [protected]@gmail.com
To: [protected]@tradus.in
Cc:
Sent On: Fri, 03 Aug 2012 at 11:34:06 AM
Subject: Customer feedback: Delivery Issues
iv sent email many times.....iv ordered for three micro sd cards and i payed the full amount for the packet bt there was only one microsd inside it.plz make a call and solve the issue. Phone Number: [protected]
NON DELIVERY OF PRODUCT
Sirs/Madam,
THIS IS REGARDING SUB ORDER 7328491_01 & 7328491_02.
1) I HAVE NOT YET RECEIVED THE CONSIGNMENT AND YOU PEOPLE HAVE MARKED IT AS SHIPMENT DELIVERED ON YOUR WEBSITE!!!
2)SHIPPED ON 02/02/2013 AND TODAY IS 17/02/2013 AS OF TODAY THERE ARE NO MENTIONED CONSIGNMENTS RECEIVED OR ANY QUERIES FROM CONCERNED PARTIES(ZEDDS SALES/TRADUS.COM) ON THE SAME TOWARDS THE MENTIONED.
3)I TRIED CALLING YOU PEOPLE BUT ALL IN VAIN...
4)REPEATED MAILS AND CALLS WERE LEFT UNANSWERED.
5)“Birds of the same feather flock together.” TRADUS DISPACHED THE CONSIGNMENT THROUGH ONE OF THE WORST COURIER SERVICE IN THE WORLD "DTDC" BOTH HAV THE LEAST CUSTOMER CONCERN. ONE IS DOOMED FOR DISAPPOINTMENT, HARASSMENT AND HUMILIATION IF YOU LINK WITH THESE GUYS.
YOU PEOPLE ARE LEAVING ME WITH NO CHOICE OTHER THAN TO APPROACH CONSUMER COURT UNDER "“The Right of Citizens for time bound delivery of Goods and Services and Redressal of their Grievances bill,2011."
BEST OF LUCK
CONSIGNMENT NO.AWB No.: Z82511553 HOW CUNNING STATUS TILL 13/02/2013. TODAY IS 17/02/2013 AND THE STATUS IS STILL THE SAME.
Location Date Time Status
Booked by:
LAJPAT NAGAR - II - DELHI Booking Date Time
Sat, Feb 02, 2013, 12:00 AM Status
OUT FOR DELIVERY
Destination:
CHENNAI Status Date Time
Wed, Feb 13, 2013
Shipment Facts
No. of Pieces Doc Type Service Type
1 Parcel LITE-EXPRESS SERVICEShipment History
Status Location Time Remarks
Sat, Feb 02, 2013
Shipment picked up & Booked ZAMRUDPUR BRANCH,DELHI 8:31 PM
Processed & Dispatched from DTDC Facility ZAMRUDPUR BRANCH,DELHI 11:04 PM
Sun, Feb 03, 2013
Processed & Dispatched from DTDC Facility ZAMRUDPUR BRANCH,DELHI 0:17 AM
Processed & Dispatched from DTDC APEX AIRPORT APEX,DELHI 3:02 AM
Mon, Feb 04, 2013
Arrived at DTDC APEX CHENNAI APEX,CHENNAI 11:10 AM
Arrived at DTDC Facility AMBATTUR BRANCH,CHENNAI 2:17 PM
Wed, Feb 06, 2013
AMBATTUR BRANCH,CHENNAI 10:20 AM
Sat, Feb 09, 2013
AMBATTUR BRANCH,CHENNAI 4:18 PM
Wed, Feb 13, 2013
Shipment Dispatched for Delivery AMBATTUR BRANCH,CHENNAI 11:53 AM
Sirs/Madam,
THIS IS REGARDING SUB ORDER 7328491_01 & 7328491_02.
1) I HAVE NOT YET RECEIVED THE CONSIGNMENT AND YOU PEOPLE HAVE MARKED IT AS SHIPMENT DELIVERED ON YOUR WEBSITE!!!
2)SHIPPED ON 02/02/2013 AND TODAY IS 17/02/2013 AS OF TODAY THERE ARE NO MENTIONED CONSIGNMENTS RECEIVED OR ANY QUERIES FROM CONCERNED PARTIES(ZEDDS SALES/TRADUS.COM) ON THE SAME TOWARDS THE MENTIONED.
3)I TRIED CALLING YOU PEOPLE BUT ALL IN VAIN...
4)REPEATED MAILS AND CALLS WERE LEFT UNANSWERED.
5)“Birds of the same feather flock together.” TRADUS DISPACHED THE CONSIGNMENT THROUGH ONE OF THE WORST COURIER SERVICE IN THE WORLD "DTDC" BOTH HAV THE LEAST CUSTOMER CONCERN. ONE IS DOOMED FOR DISAPPOINTMENT, HARASSMENT AND HUMILIATION IF YOU LINK WITH THESE GUYS.
YOU PEOPLE ARE LEAVING ME WITH NO CHOICE OTHER THAN TO APPROACH CONSUMER COURT UNDER "“The Right of Citizens for time bound delivery of Goods and Services and Redressal of their Grievances bill,2011."
BEST OF LUCK
CONSIGNMENT NO.AWB No.: Z82511553 HOW CUNNING STATUS TILL 13/02/2013. TODAY IS 17/02/2013 AND THE STATUS IS STILL THE SAME.
Location Date Time Status
Booked by:
LAJPAT NAGAR - II - DELHI Booking Date Time
Sat, Feb 02, 2013, 12:00 AM Status
OUT FOR DELIVERY
Destination:
CHENNAI Status Date Time
Wed, Feb 13, 2013
Shipment Facts
No. of Pieces Doc Type Service Type
1 Parcel LITE-EXPRESS SERVICEShipment History
Status Location Time Remarks
Sat, Feb 02, 2013
Shipment picked up & Booked ZAMRUDPUR BRANCH,DELHI 8:31 PM
Processed & Dispatched from DTDC Facility ZAMRUDPUR BRANCH,DELHI 11:04 PM
Sun, Feb 03, 2013
Processed & Dispatched from DTDC Facility ZAMRUDPUR BRANCH,DELHI 0:17 AM
Processed & Dispatched from DTDC APEX AIRPORT APEX,DELHI 3:02 AM
Mon, Feb 04, 2013
Arrived at DTDC APEX CHENNAI APEX,CHENNAI 11:10 AM
Arrived at DTDC Facility AMBATTUR BRANCH,CHENNAI 2:17 PM
Wed, Feb 06, 2013
AMBATTUR BRANCH,CHENNAI 10:20 AM
Sat, Feb 09, 2013
AMBATTUR BRANCH,CHENNAI 4:18 PM
Wed, Feb 13, 2013
Shipment Dispatched for Delivery AMBATTUR BRANCH,CHENNAI 11:53 AM
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+91 12 4677 7005
Pearl Building, Plot # 51, Sector - 32, Institutional Area, Gurgaon, Haryana, India - 122002
View all Tradus India contact information
Order Date: 10 May 2011
Item ID: 766934
Product Title: Philips HR1350/C Blender
QTY:1, Price: Rs 846.00
Shipping Address:
Sathya Priya
Front Office, Iken Braingym,
Plot No:10 / 954 Pachaiyappan Salai,
Near Mosque Bus Stop, Mogappair East,
Chennai – 600 037.
Tamil Nadu, India
Order Status: Processing???
Please confirm your customer care number. I tried calling Ibibo office in Gurgaon, but they said tradus doesn't answer customer calls.
Can any one from the CRM team confirm why the product is not shipped till now?
Thanks,
Satish
91-[protected]
m.[protected]@live.in